Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.

10.0

really awful
Crashes / Fires:
3 / 26
Injuries / Deaths:
7 / 0
Average Mileage:
40,836 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee electrical problems

electrical problem

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2011 Jeep Grand Cherokee Owner Comments (Page 3 of 24)

« Read the previous 20 complaints

problem #428

Jun 222015

Grand Cherokee

  • 89,627 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the check engine light remained illuminated. The vehicle was taken to the dealer where it was diagnosed that the electronic module needed to be replaced. The vehicle was repaired; however, only the codes were erased. The contact received notification of NHTSA campaign number: 15V879000(electrical system, interior lighting), but the part to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was approximately 89,627. VIN tool confirms parts not available.

- Antelope, CA, USA

problem #427

Mar 062016

Grand Cherokee 4WD 8-cyl

  • 33,000 miles
While braking the engine shuts off. This happened three times. I took it to the dealer I bought it from and they said it was worn spark plugs and replaced them. The next day it stalled again. I was coming off the freeway off ramp and it just died. No warning lights on the dash. The dealer was unable to determine a cause for the stalling issue. Updated 04/18/16.

- Sacramento, CA, USA

problem #426

Nov 012014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the recall notice for NHTSA campaign number: 14V53000 (electrical system) was received in November of 2014. After contacting the dealer on multiple occasions, the contact was informed that the parts needed to repair the vehicle were still not available and no estimated time for receiving the parts could be given. The contact had not experienced a failure.

- Angels Camp, CA, USA

problem #425

Mar 012015

Grand Cherokee

  • 57,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. While driving at various speeds and while depressing the brake pedal to reduce speed, the vehicle would suddenly shut off. After pressing the start button, the engine restarted and the vehicle operated normally. The vehicle was taken to the dealer who was unable the diagnose the cause of the failure. The manufacturer was not notified. The failure mileage was 57,000.

- Albany, NY, USA

problem #424

Feb 112016

Grand Cherokee

  • 50,510 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the alternator disconnected and failed. The vehicle was taken to the dealer where the failure was unable to be replicated. The manufacturer was notified of the failure. The contact also received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting) and the contact was unable to receive the part within a reasonable time to schedule the repair. The approximate failure mileage was 50,510. Updated 04/22/16

- Farmingville, NY, USA

problem #423

Feb 092016

Grand Cherokee

  • 90,000 miles
Jeep will only start with remote starter. Push button start does not work. I had the fuel pump replaced however, am just learning of a tipm recall for this model. Vehicle was in stationary position in my garage when it would not start.

- Jonesboro, GA, USA

problem #422

Oct 292015

Grand Cherokee

  • 48,000 miles

A D V E R T I S E M E N T S

1. none of the controls on the steering wheel work. I cannot use the controls to change channels on my radio or increase / lower the volume. I cannot use the telephone hands free controls when trying to make a phone call... 2. all of the interior lights inside the vehicle stopped working. Regardless of what car door is opened 3. light came on saying traction control was off. The light was a picture of a car with two squiggly lines behind it. I tried pressing the traction control button on the dash board panel alongside the steering wheel heater button. But it would not work. 4. my windshield wipers will not turn off (have to remove the fuse in order to stop the wipers). I tried squirting the windshield washer fluid --- but it will not work. My rear window wiper will not turn on.... even though I tried to turn it on several times. 5. I have no turn signals. They would not come on no matter how many times I flipped the lever up or down. Major safety issue 6. my horn does not work - major safety issue 7. my headlights will not go to high beam even though the dial is set to auto. Not to mention my windshield was defective and had to be replaced (leaks lots of water when raining) replaced --- steering control module (part # 1he80hl9af) - according to northwest Jeep in beaverton Oregon that was the issue -not did not fix a single issue totally integrated power module (part # 68244852aa) - according to other complaints, this part also needs replaced (seems that part of th tipm was replaced - the whole unit should have been replaced.) we are extremely upset and displeased with Chrysler.... for the poor quality of the parts they used when building my 2011 Jeep Grand Cherokee overland. We bought this 2011 Jeep Grand Cherokee overland in June 2015 and for being 4 years old, it should not being having all these problems!!!

- Beaverton, OR, USA

problem #421

Jan 052016

Grand Cherokee

  • 64,000 miles
Vehicle had external fuel relay installed over a year ago by dealer. This vehicle had not experienced an issue with the fuel relay. Now vehicle is having the same issues - engine stopping for no reason, even while driving - as described in the complaints about the tipm. Very dangerous and the "fix" by fca, appears to not be a permanent fix.

- Owensboro, KY, USA

problem #420

Sep 082014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V530000 (electrical system); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The VIN was unknown. The contact had not experienced a failure.

- Dearborn Heights, MI, USA

problem #419

Mar 012015

Grand Cherokee

  • miles
Issue: Intermittent stalling started after completion of tipm fuel relay recall repair. Stalls while driving, de-accelerating from highway speed (60mph+) between 30-40mph when braking preparing to make a turn, causing loss of vehicle control. Has never happened with in town driving. Intermittent. No stutter or shutter. All engine power ceases with no power brakes or steering. All electronic stay on. No cel or stored codes. Always restarts by placing transmission in neutral and pushing the start button. Recall performed: Crowe auto group, 1-21-15 90,578mi began: March 2015 32 days at a dealer, 5 dealer visits, 2 dealers. Still no fix. Dealer has experienced stalling. Have full list of time line and service paperwork.

- Toulon, IL, USA

problem #418

Oct 012014

Grand Cherokee

  • 85,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the tipm was replaced in October of 2014 due to electrical issues that caused the vehicle not to restart after driving and parking. In December of 2014, the contact received a recall notice for the tipm to be replaced. In addition, while driving various speeds, the vehicle would suddenly shut off for approximately 15 seconds before suddenly restarting itself. The cause of the failure was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 85,000.

- Westminster, CO, USA

problem #417

Dec 022015

Grand Cherokee

  • 57,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that he received NHTSA campaign number: 14V391000 (electrical system) and was waiting for approximately six months for the recall part. The contact mentioned that he was informed that he would be contacted when the parts would to become available. The manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had experienced a failure related to the recall but the details were not available. The approximate failure mileage was 57,000.

- Harrisburg, PA, USA

problem #416

Dec 232014

Grand Cherokee

  • miles
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 14V391000 (electrical system) and 14V530000 (electrical system) however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Quincy, IL, USA

problem #415

Nov 182015

Grand Cherokee

  • 79,378 miles
The engine shuts off randomly while driving

- Severna Park, MD, USA

problem #414

Oct 192015

Grand Cherokee

  • 91,000 miles
Vehicle has completely shut down while driving 5 times in the recent past. 1X19 Oct; 2X31 Oct; 2X7nov. The vehicle completely shuts off while driving. This is very dangerous as all power is lost for breaks, steering, and obviously no acceleration. Chrysler safety recall P54 has been applied prior to these issues. Dealer and Chrysler are charging me customer (at my expense) to flash new software files on the vehicle computers. I sense this is very likely a much broader safety issue and am hoping our government (NHTSA) officials will investigate before someone is injured as a result of this.

- Dunlap, IL, USA

problem #413

Oct 192015

Grand Cherokee

  • 91,000 miles
Since safety recall P54 was applied, my vehicle has completely died while driving on 5 separate occasions 1 on 19oct, 2on31oct, and 2on7nov. The vehicle is currently at sam lehman Chrysler Jeep dealership in peoria, il. They claim that I need new software at my expense to address the vehicle shut downs. Attached transcript is with Chrysler. They do not appear to take this safety issue very seriously.

- Dunlap, IL, USA

problem #412

Jul 222015

Grand Cherokee

  • 64,000 miles
When stopped trying to start the engine, push button starter will not start the car. Have to turn the switch to get a restart. Sometimes takes several tries. Have had engine not cut off when button pushed. Had to repeat several time to get engine to stop.

- Winston-Salem, NC, USA

problem #411

Aug 312015

Grand Cherokee

  • 47,500 miles
Tipm failed causing car to stall while in motion during rush hour traffic. Power steering, power brakes also failed. Lastly, power door locks also failed with one year old in the car.

- Austin, TX, USA

problem #410

Oct 102015

Grand Cherokee

  • 86,591 miles
10/10/2015 at approximately 320 pm cdt, I was driving I35 South between duluth mn and minneapolis mn. Smoke started billowing out of the headliner, rh side above the windshield/sun visor. I pilled to the side of the road, pulled the a pillar and pulled down the headliner. Flames were present, I reached in thinking it was a wire (it was) sustained burns on my right hand. Grabbed the owners manual, located the fuse for courtesy lights under the hood, pulled the 15 amp fuse (which had not blown). Removed the sun visor and vanity light, and associated wiring. Fire was extinguished at that point. Removed the visor and wiring, found a burned connector and smoldering wiring. Grabbed a side cutter and terminated the wiring to the lighted vanity light, after removing the center upper map light assembly. I sustained minor burns right hand (three fingers). Vehicle was in motion when fire broke out speed 70 mph. Vehicle damage was inspected by duluth Jeep, duluth mn. Duluth Jeep kept the removed parts. Recall #36 was accomplished 11/2014 by duluth Jeep.

- Duluth, MN, USA

problem #409

Oct 262015

Grand Cherokee 4WD 8-cyl

  • 91,200 miles
Chrysler recall # P54 regarding totally integrated power module was applied to my vehicle. It totally shut off while driving on 3 separate occasions prior to the so called "fix" via P54. My vehicle shut down while driving home last nite. Each time the vehicle has shut down, it has happened whilst breaking and coming to an intersection. This was the same as last nite in which the vehicle shut off while I was cornering through an intersection. Battery is fine, fuel is full, I change the oil every 4,000 miles or less and rotate the tires every 6,000 miles. This tipm is a real problem. Shutting a vehicle down while motoring is extremely dangerous. I sincerely hope the NHTSA takes action on this before lives are lost.

- Dunlap, IL, USA

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