CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle's engine stalls unexpectedly while driving. The car was bought in 2018 and the engine stalled for the first time in February 2019. The engine stalled again in June 2020 and twice in February 2021. The engine stalls while driving usually while making a right turn. I was in danger because the car suddenly went dead with cars behind me. I could have easily been rear-ended in all of those instances. Recall was performed, but engine stalled again about two weeks after the fuel pump relay was replaced. The engine stalling while driving causes the car to stop suddenly, and it can result in injuries, car accident, loss of life and or property damage. Lester glenn dealership is where I bought the car from and they were the ones who replaced the fuel pump relay. They had the car for two months after I brought it in when the engine stalled again after the fuel pump relay was replaced. Chrysler was contacted and they closed the case due to the dealership telling them that they cannot reciprocate the issue.
While the vehicle was parked, unoccupied, locked, and the motor was not running, apparently the driver's side seat caught fire. I did not see the actual flames, but I did open the driver door to find the bottom cushion and most of the electrical wiring in the driver seat melted and charred and a thick layer of soot on everything in the vehicle.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving approximately 5 mph, the vehicle stalled. The contact stated that the forward collision warning off (fcw-off) light was illuminated. The vehicle was taken to galeana Chrysler Dodge Jeep Ram Fiat (14375 S. tamiami trail, fort myers, fl 33912) however, the vehicle was not diagnosed or repaired. The contact stated upon investigation, found and associated the failure to NHTSA campaign number: 19V813000 (electrical system). The vehicle was repaired however, the failure persisted. The manufacturer was informed of the failure and informed the contact that no assistance would be provided. The failure mileage was approximately 44,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving at various speeds, the vehicle loss motive power and stalled without warning. The contact stated that the vehicle would restart soon after the failure. Upon investigation, the contact linked the failure to NHTSA campaign number: 19V813000 (electrical system). The contact called perry Chrysler Dodge Jeep Ram (2340 national city blvd, national city, ca 91950, (619) 931-1656) and was informed that he would receive a callback. The manufacturer was not notified of the failure. The vehicle was not yet repaired. The failure mileage was 149,500.
The alternator failed without warning, catching on fire, rendering the vehicle undriveable and in need of at least a complete replacement of the ECM, alternator, ad battery, along with any repairs or replacements of wires or parts melted. It all happened within 5 minutes and miles from home. The vehicle was in motion on a highway all of the maintenance was done on time as well as a full vehicle inspectiion just a couple of weeks earlier. I could have been seriously hurt or killed.
- South Beach, OR, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle would stall without warning. The contact then received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair were not yet available. Darcars Chrysler Dodge Jeep Ram of rockville(755 rockville pike, rockville, md 20852) was contacted and confirmed that parts were not yet available. The contact was also informed the only a limited amount of parts were being shipped to dealer and that he would be placed on a waiting list. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 160,000. VIN tool confirmed parts distribution disconnect.
On 2011-2014 Jeep Grand Cherokee has no battery icon on the cluster displaying whether it's overcharged or low charge. While I was attempting to jump-start the SUV due to a dead battery on the driveway. Another issue is the transmission once the vehicle is shifted from park to drive while parked uphill or downhill it makes a clunking sound while shifting gears.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic) and 19V813000 (electrical system) however, the parts to do the recall repairs were unavailable. The contact called city auto park (4395 us-130, burlington, NJ 08016, (888) 289-4816) where it was confirmed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated while driving at various speeds, the vehicle shuddered and stalled. The contact restarted the vehicle and the vehicle worked as designed. Additionally, the vehicle was leaking engine oil onto the transmission. There were no warning lights illuminated. The vehicle was taken to an independent mechanic and it was suggested that the battery, alternator and a faulty emc regulator needed to be replaced. The contact called three rivers Chrysler Jeep Dodge Ram (2633 w Liberty ave, pittsburgh, pa 15216, (412)343-1200) however, the vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was 130,000. Invalid VIN.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated while driving 40 mph, when the front driver seat heater failed to turn off. The contact stated she had all the sensor showing off but the heated seat stayed on. The contact stated no warning light was illuminated. The vehicle was not diagnosed or repaired as of yet. A dealer was not contacted. The manufacturer had not been informed of the failure. The failure mileage was 87,000.
A few things, one being how my jgc abruptly shuts off while in motion(luckily I was exiting the express way (both) times) yeah, happened more than once, to the suspension no longer functioning, all the way to it deciding not to start up.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact then received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Myrtle beach Chrysler Jeep (785 jason blvd, myrtle beach, SC 29577) and efird Chrysler Jeep Dodge Ram (1711 w lucas St, florence, SC 29501) were contacted. Both dealers confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 95,000. Parts distribution disconnect.
Cold started the 2011 Jeep Grand Cherokee limited, was in park and all the dash lights came on. It appears to be another #3 misfire, all dash lights came on, & had loss of power. Engine light blinking, check oil, low battery light, service the 4X4, and wipers all came on at once, remained on. I had the same issue in summer of 2019, then it was a #3 misfire. This time, again, the code was a #3 misfire! the summer of 2019 I had the garage replace the faulty 3 coil packs along with a new alternator which was damaged because of the bad coil packs, which fixed the issue for approximately 1 and 1/2 years. Then the issue resurfaced on christmas 2020, same problem.
The roof on the inside of my 2011 grand Jeep Cherokee caught on fire due to a sun visor recall (recall R71) the john hiester dealership in sanford, nc had previously fixed twice. Their special investigator said they weren't going to pay to fix the electrical fire damage because it wasn't related to the recall and wasn't a manufacturer issue. Basically, they implied that I caught my own vehicle on fire & risked my own life & the life of my grandchildren, which is crazy. See details below: On October 23, 2020, I took my 2011 Jeep Grand Cherokee to the john hiester Chrysler, Dodge, Jeep, Ram dealership located on hawkins avenue in sanford, North Carolina, to have the sun visor wiring related to safety recall R71 replaced. Per the attached invoice from the dealership, they replaced the right and left sun visor and installed wire guides and grind reliefs. At approximately 6:45 a.M. on December 9, 2020 (not even two months later), from inside of the house, as usual, I used the car key to automatically start my Jeep that was stationary (sitting in my driveway) so that it could warm up. When my grandchildren and I walked outside to get into the Jeep, I noticed a lot of smoke on the inside, so much so, that I couldn't see anything. Upon opening the Jeep door, the entire vehicle was completely filled with smoke. With the doors opened, the smoke finally cleared, and, in horror, I saw that the roof on the inside had been completely burned and paint on the outside of the roof had bubbled from what appeared to be a fire. I immediately connected the incident to the recall that was repaired on October 23, 2020 because the previous night, I'd tried to turn on the visor light to read something and the lights were extremely dim. I messaged the john hiester dealership via online around 7:30 a.M. from there, my Jeep was towed to the dealership, where it still remains unrepaired.
The contact owns a 2011 Jeep Grand Cherokee. The contact owns stated that while driving the vehicle after receiving the recall for the fuel pump relay had the interm repair completed in July around October while driving approximate 40 mph when the vehicle suddenly loss all power the contact had to steer towards the side of the road and waited till the vehicle slowed down enough and threw the vehicle into park. The vehicle would fail to start intermittently, as well. The contact returned the vehicle to the dealer (courtesy Chrysler Dodge Jeep Ram 440 28th St SE, grand rapids, mi 49548; (616) 452-2143) to do another fuel pump relay replacement, again. The failure recurred. The contact learned the vehicle was now included in NHTSA campaign number:19V813000 (electrical system). The contact had the vehicle towed to the dealer, however, the vehicle had not been repaired a third time. The manufacturer was made aware of the issue and a case was open. The approximate failure mileage was 153,734.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirm parts not available.
For the past few weeks, my 2011 Jeep Grand Cherokee has been stalling while driving. The first time it happened, I was in a line of traffic, had just come a up a hill, I pressed the gas pedal, my car bucked, and then my car "stalled". thankfully, we kept coasting, because, like I said, we were in a long line of traffic going 50 mph on a major road. I pulled over, shut my car off, turned it back on, and was able to drive us the two miles to get back home. I no longer feel safe driving my two children in my Grand Cherokee, therefore my husband has been driving my car and I've been driving his. So far this week, the Grand Cherokee has stalled six times while my husband is driving, usually while he is accelerating to get onto the highway. There is a recall on the Grand Cherokee; 19V-813, which describes a faulty fuel pump relay. However, there is no fix available through Jeep. We have contacted several authorized Jeep dealers in the our area and no one will offer any assistance that relates to the recall. I believe that the problem is not just the fuel pump relay, but the totally integrated power module or tipm. I'm having numerous other electrical problems with my Grand Cherokee, but none that pose such a safety hazard as the stalling. I have been reading other Grand Cherokee owner complaints, and many site this is the problem, stating that they have had their fuel pump relay fixed, but theur car is still stalling. My other car problems are as follows, which point to the tipm: While key fob in within vehicle, dash stating key isn't in car or fob is damaged, car turns on but shuts back off quickly on its own, the A/C only works on the passenger side of the car, the tire pressure light blinks constantly though pressure is fine, the "service 4 wheel drive" warning comes on while driving, but shuts off when car is turned off, and check engine light comes on and off.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called lake wales Chrysler Dodge Jeep Ram (21529 us-27, lake wales, fl 33859; (863) 676-0733) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Howell, NJ, USA