CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that after contacting sansone auto located at 90-100 us highway 1, avenel, NJ 07001, (866) 328-3333, the vehicle stalled without warning while driving 45 mph. The vehicle was not repaired. The failure recurred multiple times. The contact shifted the vehicle to neutral, restarted the vehicle and the vehicle resumed normal operation. The manufacturer was made aware of the failure and referred the contact back to the dealer for assistance. The failure mileage was approximately 110,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle hesitated to start occasionally. The vehicle was taken to joey accardi Chrysler Dodge Jeep Ram (909 S federal hwy, pompano beach, fl 33062) and was rejected to be serviced due to parts needed not being available. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. VIN tool confirms parts not available.
II have had multiple drained/dead battery issues with my 2011 Jeep Grand Cherokee, even after installing a new battery in February of 2020, . I believe the root cause of this problem is associated with a faulty tipm which is addressed via fca recall V-62 (ntsha recall 19V-813), for which no remedy has been found by the manufacturer. I am now having to call a tow service for the third time since installing the new battery. When is this recall going to be finalized so that the necessary repairs can be made under warranty?
The vehicle began having issues with starting. The vehicle would start some days and on other days it would not. Took the vehicle to the dealership for a diagnosis and it was noted there was an issue due to the fuel pump relay, which currently has a recall. The vehicle was previously recalled for the same issue. The fuel pump relay was not repaired or replaced due to chrylser stating the parts are currently not available. After vehicle was picked up from the dealership the next day the fob wouldn't open the door, the vehicle had no power and would not start at all. The vehicle will only start with a jump and after it is turned off it will not start again. This recall has been posted for almost a year and Chrysler has failed to remedy the issue and continuously put a band-aid on the problem instead of fixing the real issue. The issue with the faulty or defective fuel pump relay can cause other issues for the vehicle and Chrysler should be responsible for remedying those issues in relation to the fuel pump relay. (recall related incident)
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Criswell Chrysler Jeep Dodge Ram Fiat (84 bureau dr, gaithersburg, md 20878) was contacted and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Our Jeep continues to stall while being driven, making it very unsafe as the power steering and power assisted brakes stop working when the engine stalls. This is the subject of several recalls, most recently V62/NHTSA 19V-813 issued a year ago. What is happening to correct this dangerous fault with our Jeep. We have experienced multiple stalls since 2015 failed recall and they continue to this date, always while braking and mostly while also turning to the right.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer perry Chrysler Dodge Jeep Ram (2340 national city blvd, national city, ca 91950, (619) 399-2484) was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electric system) however, the part to do the recall repair was unavailable. Dick poe Dodge Ram (1363 airway blvd, el paso, tx 79925) was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact called airpark Dodge Chrysler Jeep located at 7801 E frank lloyd wright blvd, scottsdale, AZ 85260, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available. Consumer stated still not repaired.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was not contacted. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Vehicle shut off when in motion at 30 mph on a city street. It was towed to a repair garage, totally dead and unmoveable. It was determined that the alternator went bad and ruined the voltage regulator, then back fed to the battery which began smoking when a jump and carry was hooked up to it.
The contact owned a 2011 Jeep Grand Cherokee. The contact stated that upon leaving work, she had noticed white smoke had begun to emit from around her passenger sun visor which had then led to a fire. The contact initially tried to extinguish the fire herself; however, the fire grew after each attempt. The contact then called that authorities and the fire department extinguished the fire. The vehicle was totaled at the scene and was then towed to an independent tow yard. No injuries were reported as a result of the fire. A fire report was filed at the scene. The dealer nor the manufacturer had been notified of the failure. The failure mileage was approximately 81,000.
Stall at highway speeds, repaired at local dealership but issue not related to most recent NHTSA recall number:19V-813 recall date: November 14, 2019. Asked to also have the recall repaired but there is currently no remedy for the recall, which can cause stalling. Manufacture has failed to come up with a solution for this in a timely manner.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle would not immediately start. The vehicle was taken to the local dealer fred beans Chrysler located at 858 N. easton rd, doylestown pa 18902, who diagnosed that the fuel pump relay was defective and needed to be replaced. The fuel pump relay was replaced however, the failure recurred. The contact indicated that the vehicle was included in the NHTSA recall campaign number: 19V813000 (electrical system) however, the part needed to repair the defect was not available. The contact stated that an old part was installed but, had already failed twice. The contact indicated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified. VIN tool confirms parts not available. The approximate failure mileage was 126,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start on several occasions. The contact stated that on several occasions while driving, the vehicle loss motive power and stalled without warning. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact called the lafontaine Chrysler Dodge Jeep Ram Fiat of lansing dealer located at 6131 S. Pennsylvania ave, lansing, mi 48911, and it was confirmed that parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and was not able to confirm when parts would be available. The vehicle was not repaired. The failure mileage was approximately 110,000. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unnamed dealer was contacted and confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA campaign number: 19V813000 (electrical system) however, the parts to do the repair were unavailable. Hayes Chrysler Dodge Jeep Ram of gainesville(3115 frontage rd, gainesville, ga 30504) was contacted and confirmed that the parts were not available for the recall remedy. After receiving the letter, the contact stated that while traveling at 60 mph, the vehicle began to lose power without warning;however, the vehicle quickly regained power and resumed normal operation. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had been notified of the recall on two separate occasions. The first time he contacted the manufacturer he was informed that the parts were not available. The second time he called the manufacturer he was informed that the parts had shipped to his local dealer and that parts were available. The failure mileage was approximately 35,000. VIN tool confirmed parts distribution disconnect.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Granger motors (1708 sycamore St, granger, ia 50109) was contacted and confirmed that parts were not yet available for the recall remedy. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that part was not available for the repair and provided a case number. The contact had not experienced a failure. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Fords, NJ, USA