NHTSA — Electrical System Problems

2011 Jeep Grand Cherokee (Page 6 of 24)

CarComplaints.com Seal Of Avoid Like The Plague

CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.

10.0

really awful
Crashes / Fires:
3 / 27
Injuries / Deaths:
7 / 0
Average Mileage:
40,927 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee electrical problems

electrical problem

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2011 Jeep Grand Cherokee Owner Comments (Page 6 of 24)

« Read the previous 20 complaints

problem #374

Jun 042014

Grand Cherokee

  • 70,200 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. While driving at approximately 65 mph, the vehicle stalled without warning. The vehicle restarted. The contact notified the dealer about the incident. The vehicle was not diagnosed or repaired. In September of 2014, the contact received notification of NHTSA campaign number: 14V53000 (electrical system). The vehicle was repaired; however, the failure recurred. The failure mileage was approximately 70,200.

- Temecula, CA, USA

problem #373

Mar 102015

Grand Cherokee

  • 53,000 miles
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 40 mph, the vehicle made a jerking motion and stalled. The failure recurred multiple times. The vehicle was taken to a dealer for diagnostic testing. The technician diagnosed that the fuel pump and the tipm module needed to be replaced. The vehicle was not repaired. The vehicle was experiencing the failure listed in NHTSA campaign number: 14V530000 (electrical system); however, the VIN was not included. The manufacturer was not notified of the failure. The approximate failure mileage was 53,000.

- Boiling Spring , SC, USA

problem #372

Oct 302014

Grand Cherokee

  • 35,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle intermittently shook. The vehicle was not diagnosed or repaired. Additionally, the contact stated that NHTSA campaign number: 14V530000 (electrical system) exceeded a reasonable amount of time for the recall repair. The dealer stated that parts were not available for the repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 35,000.

- Dearborn Heights , MI, USA

problem #371

Jun 022015

Grand Cherokee

  • 45,000 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. While driving at 30 mph, the passenger side vanity lamp caught fire. The vehicle was not diagnosed or repaired. The contact received a notification of NHTSA campaign number: 14V391000 (electrical system) and believe the failure was related to the recall. The contact did not sustain any injuries. The manufacturer was notified of the failure. The approximate failure mileage was 45,000.

- Saint Louis, MO, USA

problem #370

Nov 122013

Grand Cherokee

  • 118,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start and the engine light illuminated. The failure recurred several times. The contact received notification of NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic), 14V391000 (electrical system), and 14V530000 (electrical system); however, the part needed to do the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was 118,000.

- Caruthersville, MO, USA

problem #369

May 012015

Grand Cherokee

  • 44,000 miles
Tipm- total integrated power module fails. Vehicle electrical malfunctions, engine cuts, won't start at times.

- Orlando, FL, USA

problem #368

May 182015

Grand Cherokee

  • 67,000 miles

A D V E R T I S E M E N T S

Recall repair for visor was completed Jan. 16,2015. On May 18th 2015 while driving the drivers side sun visor erupted into flames. I pulled into the nearest location, which was a gas station. The mechanic doused the flames with his fire extinguisher....the car was towed to the dealer where it was purchased and we are still waiting to hear from this dealer. In Feb. The car was serviced for electrical problems twice in a 2 week time period....we are seniors and this was our only car. We don't know where to turn now or how this will be resolved by Jeep.

- Highland Lakes, NJ, USA

problem #367

May 132015

Grand Cherokee

  • 55,000 miles
No voltage indicator light or voltage reader

- Friant, CA, USA

problem #366

Jun 152011

Grand Cherokee

  • 3,000 miles
Sometimes, not often when I use the cable tv remote my vehicle starts up in the garage and runs for 15 minutes or until I turn it off, if I know it has started. This has also happened when I turn my electronic fire place on. The first time this happend I herd a noise, I thought was a car running in my drive way, as I walked into the garage to open the garage door I knew immediately it was my vehicle and ran for the keys to turn it off, the garage was full of exhaust fumes so I held my breath as long as possible. Good thing I not have kids this is a major safety issue in my opinion. I have taken vehicle to several dealerships in my state including where I purchased the vehicle and they say they fix it, however it still not fixed. It seems all they do is reset the battery, I have told them I already did that several times and it not fix the problem. Same ole same ole, yada yada yada

- Sequim, WA, USA

problem #365

Apr 272011

Grand Cherokee

  • 1,000 miles
Vehicle unlocks randomly as I walk away from it, have to lock then try again and again sometimes. Several times have come back to vehicle after locking it only to find it unlocked. I have taken it to 3 dealerships including the one I bought it from and they have never fixed the issue as stated.

- Sequim, WA, USA

problem #364

May 022015

Grand Cherokee

  • 50,136 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the recall repair was performed for NHTSA campaign number: 14V391000 (electrical system) in October of 2014. On May 2, 2015, while driving at an unknown speed, smoke appeared from the driver side sun visor. Shortly after, flames were present coming from the visor. The contact used a fire extinguisher to extinguish the flames. The cause of the failure was not determined. The manufacturer was notified of the failure. The failure mileage was 50,136.

- Millsboro, DE, USA

problem #363

Apr 012015

Grand Cherokee

  • miles
2011 Jeep Grand Cherokee. Consumer writes in regards to totally integrated power module recall. The consumer stated the recall letter stated the parts were not available. However, the letter stated if a failure had been experience to submit documentation. The consumer submitted the required documentation. Chrysler informed the consumer because she had a third party extended warranty with a $300 deductible that Chrysler would only reimburse $50 for the totally integrated power module. Chrysler's rationale for the reimbursement amount was the following: In the same visit the totally integrated power module was repaired, the consumer had a door repaired, which cost $200 and a $30 car rental was listed on the original receipt.

- Atlanta, GA, USA

problem #362

Apr 152015

Grand Cherokee

  • 60,000 miles
I had the tipm fuel pump relay bypass "fix" done last fall after failing to start a number of times. It has been recalled since I had the repair done. I am now experiencing the exact same problem. It fails to start a few times each week, eventually starting after several attempts. I've taken my vehicle to a local dealership a number of times and they can't find anything wrong (no error codes). This is an intermittent starting issue and apparently difficult to diagnose. It's almost certainly related to the tipm. I continue to pay diagnostic charges since no "codes" are registering anywhere. ($150) until they get a "error code", they claim there's nothing they can do and it's not covered by my extended warranty. The internet is full of similar complaints for this make and model year. I just want my car to start and run well!

- Minneapolis, MN, USA

problem #361

Nov 242014

Grand Cherokee 4WD 8-cyl

  • 59,000 miles
First incident was: ~11/24/2014 took to mother lode motors, sonora, ca second incident was: 3-09-2015 took to motor lode motors for recall P54/ NHTSA 14V-530 ( tipm); took to central valley motors in modesto, ca my Jeep would not start. The starting motor continued to turn over even when I stopped pressing it. Because there is not a Jeep dealer within 70 miles, I took it to a local dealer (Dodge) who claimed to be able to mechanically work on Jeep. They used to be a Jeep dealer. I told them of the problem. I left it over night. They told me they had to reset the computer. ($300). No parts replaced. Four months later (3/9/2015), the same problem occurred, only it was worse. So I took it back to the same garage, and left it over night. This time they told me the whole computer had to be replaced. ($1507). I finally was able to take it to a real Jeep dealer to get a recall item fixed. (P54/NHTSA 14V-530, tipm). When I mentioned the above incident, they told me that the recall item was the cause of the above incident, and what the Dodge dealer did was not necessary. Fixing the recall item would have fixed it, at no cost. The dealer that did the "unnecessary" work that cost me $1807, was "mother lode motors" in sonora, ca 95370. I went back to them and told a supervisor about the incident, and he just looked at me, didn't say a word, didn't even ask my name or apologize. I called the owner of mother lode motors to let him know of my complaint, and he basically accused me of making excuses and said, "how did I know that they didn't fix the problem?" again no apology.

- Sonora, CA, USA

problem #360

Jan 302015

Grand Cherokee

  • 67,724 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle stalled intermittently without warning. The vehicle was serviced under NHTSA campaign number: 14V530000 (electrical system) and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic); however, the failure persisted. The vehicle was taken back to the dealer for diagnostic testing. The dealer was able to diagnose the cause of the failure. The vehicle was not repaired. The failure mileage was 67,724.

- Whittier, CA, USA

problem #359

Apr 142015

Grand Cherokee

  • miles
I received notice by mail in December that my 2011 Jeep Grand Cherokee had a recall (P36 sun visor wiring) and there was a risk of fire due to a wiring issue. I immediately took my car to dadeland Dodge Chrysler Jeep in miami, fl to get the recall fixed. My car was at the dealership for about 24 hours being repaired and the next day I was called to go pick it up because the recall had been done and the car was good as new. Fast forward to Tuesday, April 14th and I am driving and stopped at a red light. My car filled with smoke and I could not breathe in the car. I had no idea where the fire was coming from so I started opening all the windows and noticed there was a fire by the sun visor. All of the electrical functions on the center console and the steering wheel had disabled and I was unable to open the sunroof to let the smoke out. I had to pull over, turn off the car and truly feared for my life because the car had filled with smoke and the sun visor was completely burned. The fire could have burned me had I been on a highway and unable to stop. I think it's incredible that I did my part, took the car to get the recall fixed, and was returned a car that was clearly not fixed. This fire could have severely injured me and I no longer feel safe driving this car. This model car has had several recalls, including one involving the breaks, and to be honest, I just do not feel safe driving it after what happened to me. I simply want back what I paid for this manufacture defected vehicle.

- Miami, FL, USA

problem #358

Apr 032015

Grand Cherokee

  • 36,000 miles
The contact owns a 2011 Jeep Grand Cherokee. While in park, the sun visor caught fire and flames spread throughout the vehicle. The fire department was able to extinguish the fire. A police report was not filed. The vehicle was towed to a dealer. The technician diagnosed that the sun visor, roof liner, air bags, steering column, and other multiple parts needed to be replaced. The vehicle was not repaired. The vehicle was previously repaired under NHTSA campaign number: 14V391000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 36,000.

- Walahalla, SC, USA

problem #357

Feb 092015

Grand Cherokee

  • 38,900 miles
My 2011 Jeep Grand Cherokee dies on me when I start to decelerate when approaching a stop sign/signal light. When it does die there are no dummy lights and it starts right back up. This is very dangerous due to the fact we have no control over vehicle whenever it decides to die. In fact we were almost rear ended just 2 days ago as we were going through an intersection and the Jeep died to which the car behind us had to swerve to miss us. Again this so dangerous in the fact that we are scared to drive this Jeep in not knowing when we could be seriously hurt.

- Deer Creek, IL, USA

problem #356

Feb 162015

Grand Cherokee

  • 63,000 miles
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 40 mph, the vehicle stalled and the ability to steer and brake seized. The contact had to maneuver to the side of the road. The contact restarted the vehicle and drove to the dealer. The technician diagnosed that the power control module shorted all the spark plugs and the software needed to be updated. The failure occurred twice. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 63,000.

- Forbes, NJ, USA

problem #355

Jan 112015

Grand Cherokee 4WD 6-cyl

  • 135,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 70 mph, the check engine warning light illuminated. The vehicle was not diagnosed or repaired. The VIN was included in NHTSA campaign numbers: 14V154000 (service brakes, service brakes, hydraulic) and 14V391000 (electrical system). The manufacturer was notified of the failure. The failure mileage was 35,000. Updated 6/30/15 the consumer stated the dealer kept the vehicle for 92 days. Updated 07/02/15

- Carlsbad, NM, USA

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