CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The car just shuts down when going down the road, we have almost been in two accidents on the highway when the Jeep just shut down at speed and now the car wont even start, dearlership was of no help.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called westbury Jeep Chrysler Dodge Ram srt (100 jericho turnpike, jericho, NY 11753), where the contact was informed that the part was not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted nielsen Dodge Chrysler Jeep Ram (175 NJ-10, East hanover, NJ 07936, (973) 884-2100) and it was confirmed that parts were not yet available. The contact had not experienced a failure. The manufacturer was made aware of the issue. VIN tool confirms parts not available.
I received a notice of a recall in November of 2019, I have called the NHTSA and my local Jeep service department numerous times and left my name and address/phone number to be notified when the part will be available. I have put myself on a preferred list to be call immediately when it becomes available. I am told again and again that there is no part. This is ridiculous when my car could stall without warning and could increase my risk of a crash. My car continues to run as if it is chugging.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that after parking the vehicle in his driveway from a short distance, there was a electrical burning odor coming from the vehicle along with smoke. The contact then discovered that the coolant overflowed to the alternator without warning. The vehicle was towed to a local dealer (vision automotive group located at 920 panorama trail S, rochester, NY 14625) where it was diagnosed that the PCM failed causing the coolant to overheat and replaced the alternator, the drain tube and the battery. The vehicle was repaired. The contact was explained that the engineering of the drain tube for the coolant overflow tank was designed to be directly above the alternator and if the coolant overflows it would come in contact with the electric alternator causing a possible fire. The contact was concerned that if he would have drove a long distance his vehicle would have engulfed in flames. The manufacturer had been informed of failure and suggested the contact call NHTSA and get a service manual. The failure mileage was approximately 127,000.
- Rochester, NY, USA
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I am just writing to complain that 8 months after recall 19V-813 was released there is still no fix. My wife's car randomly stalls on her and it's not safe. We know have our first child due in September and she's terrified to have to drive her anywhere as her Jeep is her only means of transportation.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Ken garff West valley used (3500 ut-154, West valley city, ut 84120, (801) 966-8700) was contacted and it was confirmed that the remedy part was not yet available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the forward collision warning light illuminated and the vehicle stalled. The contact stated that several attempts were needed to restart the vehicle and the vehicle operated as designed. The vehicle was taken to maguire Chrysler Dodge Jeep Ram of syracuse (959 hiawatha blvd w, syracuse, NY 13204) however, the mechanic was unable to duplicate the failure or retrieve a fault code. The contact then received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The same dealer was contacted and confirmed that the part was not yet available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 180,000. VIN tool confirms parts not available. Consumer stated she had the worked done on March 2020 but has recurred again.
Fca records indicate that your vehicle VIN # [xxx] was included in previous safety recall P54 (nhtsa14V-530) or safety recall R09 (NHTSA 15V-115). My 2011 Jeep Grand Cherokee is now experiencing the issues that are discussed in the safety recall V62 fuel pump relay failure. This safety concern can cause the vehicle to not start due to the fuel pump stoppage, an engine stall while stopped and/or while moving, which can cause the vehicle to crash without prior warning. This is a huge safety concern for my family and I. we have taken the vehicle to the dealership on 3 occasions concerning this issue with the fuel pump relay stoppage with no long term fixes. I have no one else to turn to and asking for your help to resolve this issue. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the accelerator pedal was depressed however, the vehicle failed to respond. There was no warning lights illuminated. The contact then received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the repair was unavailable. West hills Chrysler Jeep Dodge Ram (900 w hills blvd, bremerton, wa 98312) was contacted and confirmed that the parts were not available for the recall remedy. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the check engine warning light illuminated and remained illuminated. The contact called the walser Jeep Chrysler Dodge Ram located at 314 main street, hopkins, mn 55343, (866) 323-0559, and was informed to schedule an appointment to have the vehicle diagnosed. The vehicle was not diagnosed due to the pandemic. The manufacturer was not made aware of the issue. The vehicle was not repaired. The failure mileage was approximately 141,000. VIN tool confirms parts not available.
Fuel pump relay safety recall : electrical system issue with tipm-7 power module, recall # V62 (19V813000) Nov 14, 2019, told [xxx] at dallas Chrysler, dallas Georgia about this issue back in Dec 2019. Problem: The tipm-7 could fail causing the engine to stall increasing risk of a crash. Vehicle will not crank at times, vehicle will seam to be out of gas due to the fuel pump stopping during operation. I have told this to the dealer but nothing done to repair this safety issue. This is my wife's daily use vehicle and this issue must be repaired asap or Chrysler can furnish a loaner vehicle until the issue is resolved on my 2011 Jeep. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2011 Jeep Grand Cherokee 4X4. The contact stated that while driving at 40 mph, white smoke began to emit from the engine as the battery light illuminated. After some time, the contact was able to restart the vehicle and drive it to eastchester Chrysler Jeep Dodge Ram (4007 boston rd, the bronx, NY 10466). The dealer initially diagnosed the vehicle with a defective water pump and thermostat. Seeking a second opinion, the contact was then able to drive the vehicle to a nearby independent mechanic who then diagnosed the vehicle with a defective alternator. The alternator was repaired by the mechanic. The failure mileage was approximately 115,000. Upon investigation, the contact also discovered that her vehicle had been placed under NHTSA campaign number :19V813000(electrical system) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had not been notified of the recall. The contact had not experienced a failure. VIN tool confirms that parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Neuwirth motors (219 S college rd, wilmington, nc 28403) was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Mientras la guagua SE encontraba en movimiento comenzo a fallar. Me estacione Y la apague Y despues no prendio. La lleve en grua al mecanico Y me informo que ES el alternador. En menos de doce meses tengo que comprar otro alternador. While the guagua was on the move, it began to fail. I park and turn it off and then I don't turn it on. I'll take her in a crane to the meccanic and I'll know she's the alternator. In less than twelve months I have to buy another alternator.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact called chapman Chrysler Jeep located at 930 auto show dr, henderson, nv 89014, (702) 558-3000, and it was confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Dodge Grand Cherokee. The contact received notification of NHTSA campaign number :19V813000 (electrical system) however, the parts to do the repair were unavailable. Thelen Chrysler Jeep Dodge Ram (4191 N euclid ave, bay city, mi 48706) was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced two failures. VIN tool confirms parts not available. Consumer stated on two occasions he had a no start condition, after 4-5 attempts it did start.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The vehicle was taken to rockie williams premier Dodge Chrysler Jeep (600 pleasant grove rd, mount juliet, tn 37122, (615) 444-9573) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the vehicle failed to start on several occasions. The approximate failure mileage was 100,075. VIN tool confirms parts not available. (recall related incident)
Experiencing stationary intermittent extended engine crank time requiring multiple attempts to start the engine. Sometimes engine starts but quickly dies. Then normally starts after that. Usually happens when engine is cold. Believe related to NHTSA campaign number: 19V813 fuel pump relay, for which the remedy is not yet available. The manufacturer has failed or is unable to remedy this safety recall in a timely manner.
A D V E R T I S E M E N T S
- Lyman, NH, USA