CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
7 / 44
Injuries / Deaths:
9 / 0
Average Mileage:
51,424 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle was at stand still, when he was unable to start the vehicle. The vehicle was not drivable. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The manufacturer was not informed of failure. The VIN was included in NHTSA campaign number: 19V813000 (electrical system). The failure mileage was 103,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle stalled without warning. On one occasion while driving at 50 mph, the vehicle stalled without warning and damaged his front passenger tire. The contact took the vehicle to an independent mechanic and had the tire replaced. Upon investigation, the contact discovered that the vehicle was included in NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Mancari's Chrysler Dodge Jeep Ram (4630 95th St, oak lawn, il 60453) was contacted and confirmed that the parts were not available for the recall repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer had been notified of the failure and instructed him to take the vehicle back to the dealer for an inspection. Once the vehicle was taken back to the dealer, the dealer was unable to duplicate the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.
Burning smell and smoke from under hood while driving so I pulled into ntb service center. They immediately checked my vehicle and said that my alternator was burning and that my vehicle was unsafe to drive. Ntb replaced alternator the next day.
I've been having numerous possible safety issues with this vehicle, for example : intermittent starting, lost of power @ highway speed, proximity sensor giving warning while driving with no obstruction in path, air ride system adjust at random even while parked ect.
- Kennesaw, GA, USA
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The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while performing a VIN search, the contact became aware that the vehicle was subjected to NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to turn on. There was no warning lights illuminated. The contact stated that the vehicle was diagnosed by an independent mechanic. The contact was informed that the battery was drained from a relay that remained on while the vehicle was turned off. A VIN search showed that the vehicle was subjected to NHTSA campaign number: 19V813000 (electrical system). Alberic colon auto sales Inc located at (avenue john F kennedy, carretera ste 2, km 34, san juan, pr 00920), was contacted by phone. The contact was informed that the part to do the recall repair was not yet available. An attempt was made to contact the manufacturer but was unsuccessful. The vehicle was not repaired. The approximate failure mileage was 76,150.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated while driving at an undisclosed speed and making a right turn the vehicle stalled without warning. The contact restarted and drove to the residence. The vehicle was not taken to be diagnosed nor repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was 87,000. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start after multiple attempts while pushing the start button. The contact spoke to South Chicago Dodge Chrysler Jeep located at (7340 S western ave, Chicago, il 60636) where the contact was informed that the vehicle was previously repaired under NHTSA campaign number: 19V813000 (electrical system). The VIN tool showed that the vehicle was still subjected to the free repair. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact was informed that the VIN was included in NHTSA campaign number: 19V813000 (electrical system). The contact stated that the vehicle was at stand still and was unable to start. The contact stated no warning light was illuminated. The contact stated that landmark Dodge Chrysler Jeep Ram (located at 6850 mt zion blvd, morrow, ga 30260) exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The part was not available for the repair. Parts distribution disconnect. The failure mileage was 101,000. (recall related incident)
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the parts for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated. Carbone Dodge Chrysler Jeep Ram located at (5017 commercial dr, yorkville, NY 13495, (315)736-3371) was contacted and confirmed the part was not available. The manufacturer was not made aware of the issue. The approximate failure mileage was 118,000. VIN tool confirms parts not available.
The fuel pump recall of the recall is absolutely ridiculous. I have already filed one complaint about this issue and went on deaf ears. I have been complaining about this problem to Jeep and dealer for years and they just tell me that they will not issue recall for a car that is ten years old. The first recall was a joke and the cheapest fix I have ever seen and of course it did not work and here we are again. The real problem with the Jeep is the tipm module and this whole part needs to be recalled. Too many lives are at risk for Jeep to try another patch job this time around. Jeep could re-engineer the tipm and fix all these cars very easily but no one will force them to do it. Please help! I am tired of risking my familys life over not holding Jeep responsible for the safety of their vehicles. I have been sent a recall notice (2nd attempt at recall) but they say they have no fix for the problem yet, or in other words they have not come up with one cheap enough to suit their needs. It is time to make Jeep recall the tipm module and fix this issue once and for all and it would not even put a dent in any Jeep profits but yet we have to risk our lives since the NHTSA will not do anything to Jeep. Starting to become a boeing like problem with car manufactures. I have been on hold with Jeep for 2 hours and they safety recall website does not work half the time which is really concerning. Please help! (recall related incident)
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the parts for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Stateline Chrysler Jeep Dodge Ram Fiat dealer. Located at 800 gold hill rd, fort mill, SC 29708, was contacted by phone and it was confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the recall part was unavailable. The contact stated that it took several attempts to start the vehicle without warning and would shut down while driving. The dealer was called. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 113,000. VIN tool confirms parts not available.
TL- the contact owns a 2011 and 2012 Jeep Grand Cherokee. The contact stated that while the vehicle was at a stoplight and when to accelerate the vehicle stalled without warning. The vehicle was restarted and was able to drive normal. The vehicle was not taken to a dealer or an independent mechanic for a diagnostic testing, . the VIN was included in NHTSA recall campaign number: 19V813000 (electrical system). The manufacturer was made aware of the failure and informed the contact that the part was not available for the repaired and will become available within the year. The failure mileages was approximately 84,000. VIN tool confirmed part not available. Aw (recall related incident)
On 1/22/20 I spoke with asma at fca regarding an issue my Jeep Grand Cherokee is having with a fuel relay recall (NHTSA recall number 19V-813). I informed asma that my Jeep has stalled without warning several times while driving- several of the times were while I was driving at high speeds on the highway. I was informed by asma that there is not a permanent fix, however because I was experiencing issues, I could take it to my dealership for a temporary fix. On 1/22/20, I took my Jeep to the dealership to have the temporary fuel relay part placed on my vehicle. While at the dealership I was warned that since the part is only a temporary fix, they could not estimate how long it would be before I experienced issues again. On Saturday, 2/1/20 while making a left turn my Jeep once again stalled without warning while in front of oncoming traffic. Of note, when the engine stalls while driving it also causing the power steering to go out. So during this particular instance on 2/1/20 when the engine stalled without warning while making a left turn, I was forced to drive up over a curb to avoid getting hit due to vehicle deceleration and loss of power steering. All of this has been determined to be a result of the faulty fuel relay recall. I filed another complaint with tasha at fca recall department on 2/3/20. Per tasha, she states that she is going to have a case manager review my case and contact me in 1-3 business days. When I questioned tasha about the saftety of my vehicle, she suggested that I purchase a rental vehicle. When I asked if I would be reimbursed by Jeep and/or fca, she stated that I would have to submit a claim for possible reimbursement. I cannot afford to rent a vehicle until this issue until a permanent fix is determined by fca as it could be months. Stalling while driving is a huge safety risk.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while pulling out of a garage the vehicle lost motive power. The contact was able to stop and restart the vehicle. The dealer fx caprara Chrysler Dodge Jeep Ram - watertown 18476 us-11, watertown, NY 13601 (315) 788-7400, was contacted by phone and stated that the vehicle was not subjected to a recall. The dealer was made aware of NHTSA campaign number: 19V813000 (electrical system). The dealer in turn stated that parts for the recall repair was not yet available. The manufacturer was contacted and a case was filed. The manufacturer then informed the contact that the dealer would be informed of the process for ordering the part to facilitate the repair. The dealer was then contacted and the contact was informed that there was no such process for ordering recall remedy parts. The contact was able to purchase the part from a third party however, the dealer declined to perform the repair. The vehicle remained at the dealer with the repair still pending. The failure mileage was 145,000.
The contact owns a 2011 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated while making a right turn, the vehicle seized. The contact stated the "acc and fcw were off" warning message illuminated. The contact stated she was able to restart the ignition and continued driving. The vehicle was taken a dealer (texan Dodge Chrysler Jeep Ram located at 18555 eastex fwy, humble, tx 77338, (281) 973-3844) where they were made aware of the failure and had exceeded a reasonable amount of time for the recall repair. The vehicle had not been diagnosed or repaired as of yet. The contact stated she had tried to contact the manufacturer but had not been able to speak to a representative. The part was not available for the repair. The failure mileage was 107,000. (recall related incident)
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle decelerated and revved without warning. The vehicle was not driven for three months due to the failure which recurred several times. The vehicle was taken to the blevins seaway motors dealer (315-764-0283, located at 98 center St, massena, NY 13662) where the technician diagnosed and replaced the clam shaft sensor but the failure recurred. The vehicle was taken to an independent mechanic who replaced the main fuel pump assembly but the failure recurred. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact called the manufacturer and was told that there was an interim fix. The contact was provided case number: 71702932. The vehicle was taken back to the same dealer who performed the interim fix at the owners' expense and told the contact to send receipts to the manufacturer for reimbursement. The manufacturer was made aware of the failure and provided a case 71664667. The failure mileage was 60,500.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while the key was in the ignition, the vehicle stalled without warning. The contact was able to restart the vehicle with the remote start feature. The original ron carter Chevrolet Buick GMC autoland located at 3205 fm 528 rd, alvin, tx 77511, (281) 402-9761) was contacted by phone. The contact was informed that VIN was not subjected to a recall. The failure recurred intermittently. The contact mentioned NHTSA campaign number: 14V530000 (electrical system) and 19V813000 (electrical system) as possible solutions to the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 92,000. Consumer has stated this has happened on multiple occasions.
A D V E R T I S E M E N T S
- Camden, NJ, USA