CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
6 / 5
Injuries / Deaths:
2 / 0
Average Mileage:
64,425 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Transmission cooler is leaking. No warning, just fluid on the ground - several complaints from other owners online. Oil pressure sensor not working. - no warning, several complaints from other owners on line.
The contact owns a 2011 Jeep Grand Cherokee. While driving 65 mph, the vehicle lost power and decelerated to 40 mph. The contact had to continually pump the brakes to get the vehicle to stop. The vehicle was taken to courtesy Dodge Jeep Ram (1890 dogwood dr SE, conyers, ga 30013, 678-210-2489) to be diagnosed, but the failure could not be duplicated. The manufacturer was notified of the failure and did not assist. The failure mileage was 171,000.
The engine instantly stalls without warning at any given time or speed while driving on a street or highway. The stall unexpectedly forces the driver into an unsafe operating position having to pull off to the side of the road without the assistance of power steering or power brakes. After coming to a complete stop, the vehicle must then be shifted back into park and restarted. The vehicle has stalled a minimum of 30 times on separate occasions over the last 12 months. The vehicle was examined by our local Jeep dealer and they were unable to determine the cause of the stalling or provide us with a course of action to resolve the issue.
The contact owns a 2011 Jeep Grand Cherokee. While driving 20 mph, the vehicle stalled while driving down a ramp. The contact pulled the vehicle over to the road shoulder. After stopping the vehicle and restarting it, the contact was able to drive home safely. There were no warning indicators illuminated; however, "forward collision warning" appeared on the instrument panel. Oxmoor Chrysler Jeep Dodge and Ram (4520 shelbyville rd, louisville, ky 40207, (502) 895-4520) was contacted, but no assistance was provided. The contact stated that the vehicle was serviced for the same failure a year ago. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 102,000.
The contact owns a 2011 Jeep Grand Cherokee. While driving approximately 65 mph, the vehicle stalled and had to be coasted to the road shoulder. After approximately four attempts, the vehicle restarted normally. The vehicle stalled three other times before arriving at the contact's residence. The vehicle was not taken to an independent mechanic or a dealer for diagnostic testing. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 115,115.
- Port Smith, AR, USA
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While accelerating to merge onto the highway, the check engine light came on and I could not accelerate above approximately 45 mph or 3000 rpms. I let off the gas thinking the Jeep would slow, but it didn't slow down. I was able to decelerate by braking (obviously). However, I was still unable to go faster than approximately 45 mph or 3000 rpms. I took it into the shop twice before because the check engine light came on, and I was told the oil pump was stuck on low (?) this has been an ongoing issue for the past four months. There has always been something wrong with this vehicle despite regular service maintenance visits.
The contact owns a 2011 Jeep Grand Cherokee. While driving various speeds the vehicle suddenly shut off. The failure mainly occurred while driving in cold weather and while making a turn in either direction. The vehicle was taken to the local dealer (rainbow Jeep, 301 river highlands blvd, covington, la) on several occasions and the driveshaft, oil pan, purge solenoid, exhaust manifold gasket and bolts, and the fuel pump were replaced; however, the failure continued. The manufacturer was notified of the failure, but no solution was offered. The failure mileage was 60,000.
When driving my 2011 Jeep Grand Cherokee it will randomly stall while entering a turn or starting to brake and it will completely loose power steering and shut off. I have almost hit a guard rail a couple times and almost got rear-ended by a semi truck because it wouldn't start right back up. I have brought this to the dealership several times and it still keeps happening after they claim they fixed it. They don't seem to concern while I almost have been into several accidents which included my 18 month old and wife in the vehicle. I have had the vehicle for over 4 years and this has occurred ever sense I bought it.
Engine turned off while exiting freeway decelerating and making a slight right turn. The only way to restart is to press on brake return shifter to park and restart engine by pushing start button. Scary and dangerous situation. Also affected steering and brakes.
While driving the vehicle shuts off completely. Try restarting may take several attempts. There is no response from the engine ie: Not turning over, starter not engaging. Once it starts it drives fine until the next occurrence. This also happens quite often when first trying to start the car as well.
Every few weeks, within the past year, my vehicle will stall while driving. In the past it has been while slowing down to make a right turn. This morning it stalled while driving through an intersection and almost caused an accident. At each time it has been while in motion and turning.
The contact owns a 2011 Jeep Grand Cherokee. While driving 5 mph, the brake pedal was depressed, but the brakes failed to engage. As a result, the vehicle crashed into a building. The vehicle was then shifted into park, but the engine began to rev. The air bags did not deploy. A police report was filed and there were no injuries. The vehicle was towed to a police tow yard. The dealer and manufacturer were not notified. The failure mileage was 52,832.
The vehicle consistently shuts off while I'm driving, losing power steering and engine power. It seems to occur when I am slowing down. This happens usually once/twice each week and most recently almost caused a high speed accident, as my car shut off while I was making a left turn on a highway, which caused a semi truck to swerve, nearly hitting me and my 4 year old son.
June 16, 2018 I'd stop at a gas station to fill up I was inside the station for about 20 minutes playing lottery for the next morning, I only explaining for time line. Came out to pump gas and noticed my engine was smoking and I haven't been driving long, I just left a water front park which is about 5 minutes away. Well the smoke smells like burning wires but no fire just heavy smoke so I let it cool down. And the truck was dead nothing no power when the tow truck finally showed up some 10 hours later, and tried to jump start the truck it was draining the jump box. So I end up taking my Jeep to a after market repair shop and his diagnosis was that my alternator had burned up. So once I'd replaced the alternator the truck still wouldn't take a charge. After doing further research come to find out there was a recall on my alternator issue but for some reason my vehicle vett my vehicle was not on the list my VIN number is not part of the recall list mind you I bought my vehicle use I'm the second owner is a Canadian vehicle but I brought it in the in Michigan from a auto broker. I'm currently dealing with northland Chrysler Jeep dealership in oak park Michigan and at their contacting Fiat Chrysler recall team and trying to figure out if I'm having the same issues as the alternator recall I believe it's T36 why my vehicle couldn't be added to the list for my reimbursement I had call the number that I have on a Jeep app that's on my smartphone there was a recall number and it stated that 2011 chargers challengers durangos Jeep Grand Cherokee and a couple other vehicles if I'm not mistaken has the alternator failure recall it also states that you will smell heavy you will see heavy smoke, my name is [xxx] my number is [xxx] [xxx] is my email. Please feel free to contact me at any time after reading this message. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Every 3 months apart or so my vehicle has lost power on the engine causing it to shut down on me when I make a hard left turn while applying my brakes. The first time that it happened it was on the freeway on my way to work out of nowhere my wheel hot hard and when I was pressing my accelerator it was not working., the second time it happened when I was making a left turn and the same thing happened to me I had to get on top of the side walk because I couldn't steer it enough to make my turn. And my third time happened this morning while I was going under the bridge luckily for me no one was behind me but this problem is a situation ready to go wrong. Out of all these times I have been alone in the vehicle going on my way to work in the morning. Its always a scary experience for me. I do not feel safe driving the car. No codes no nothing. The steering wheel gets all hard that I can barely turn it to get on my right lane so I can put my car in park and restart it, from there it starts working fine like if nothing happened.
Alternator P60 I NHTSA 14V-634 Chrysler has decided that a defect, \vhich relates to motor vehicle safety, exists in certain 2011 through 2014 model year Dodge challenger, Dodge charger, Dodge durango, Chrysler 300 and 2012 through 2014 model year Jeep. Grand Cherokee vehicles equipped, vith a 160 an1P alternator. My Jeep Grand Cherokee is a 2011 and experienced to exact alternator malfunction as described in this recall. Chrysler does not recognize my car in this recall. According to the recall, P60 I NHTSA 14V-634 the problem is..the alternator diodes in your vehicle may experience a rapid failure. Variability in the failure M node ranges from no output, reduced output, and/or a fully shorted to ground condition. Depending on the alternator failure mode and timing, vehicle electrical system voltage may drop to critical levels, disabling systems such as antilock brake system (ABS), electronic stability control (ESC), electronic control module (ECM), and/or the central body controller (cbc). The driver will have limited or no detection of the alternator failing, ,which can result in vehicle shutdown, vn, while driving and/or an under hood electrical fire. Seem my 2011 Jeep Grand Cherokee should be added to this recall.
My car does not start at least 10 times a week, I believe its due to a faulty fuel pump relay and my VIN isnt part of the recall for this and it should be. Ive read many other people complaining of the same exact issue and I took it to fairfield Jeep where they told me one thing over the phone and then upon arrival it was something different and then the papers stated something else different!
A D V E R T I S E M E N T S
- Davenport, IA, USA