Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety. Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.

From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.

By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.


really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
53,787 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Grand Cherokee engine problems

engine problem

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2011 Jeep Grand Cherokee Owner Comments (Page 7 of 8)

« Read the previous 20 complaints

problem #36

Aug 152011

Grand Cherokee 8-cyl

  • 200 miles


The first 3 weeks I had the vehicle the engine light kept coming on. I returned to the lithia dealership in Santa Fe 3 times to have it corrected. They accused me of fueling the car with the engine running. I do not fuel my cars with the engine running. The transmission had to be replaced at 4,000K miles because the robot at the factory did not seat the transmission fluid filter properly and metal flakes were found in the transmission oil pan as a result which damaged the valve box. The vehicle still acts odd at times ¿ jerking slightly when changing gears. At 45 mph while I was accelerating to merge onto the highway, the vehicle would change gears by itself into first gear. A young tech had been reading a service update bulletin and knew about this issue. It required a patchfor the computer and a download to fix this issue. I thought it was a miracle that I was not in an accident during this time. I have had so many issues with the Jeep not recognizing the key fob upon entry and or trying to start the vehicle. Forget the emergency key that is inside the key fob it was never properly keyed so you could use it in an emergency. At 15,000K miles the front sway bar had to be replaced. This vehicle has not been off-road and for the sway bar to break down like that is inexcusable. Sudden unexplained acceleration.

- Espanola, NM, USA

problem #35

Nov 192013

Grand Cherokee

  • 47,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to power on without warning. The vehicle was taken to the dealer where it was diagnosed that the totally integrated power module (tipm) needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was not repaired. The approximate failure and current mileage was 47,000.

- Bronx, NY, USA

problem #34

Oct 182013

Grand Cherokee 6-cyl

  • 60,000 miles
On 10/18/13 I was traveling 40 mph on a main road and an F-250 pulled out into oncoming traffic from being stopped on a side road and we collided. Both our vehicles had to be towed away. I hit his driver side area and my whole front end was smashed, bumper torn off, fluid leaking from the car. It was not drivable. I had my baby in the car seat in the back but he was fine. I was fine too aside from being sore for 3 weeks and getting whiplash but the main issue that concerns me is that my driver side airbag never went off. It seems to me it should have gone off and I'm wondering if something is faulty. We contacted Chrysler and they were supposed to look at it while it was in the shop, didn't do that, now they want us to bring to dealership to have code read and in the meantime I'm still driving around in a potentially unsafe vehicle. And someone else out there with the same type of vehicle might be as well.......

- Lebanon, CT, USA

problem #33

Nov 172013

Grand Cherokee 4-cyl

  • 38,100 miles


Just bought this vehicle from a used dealership, car won't start or it shakes when is trying to start, did some research on line, there's seems to be too many incidents on this SUV models, we should have a national recall on this matter, the issue seems to be the tipm, I'm going to take it to the local Jeep dealer to have check out. I am extremely worry that my car will die while I'm driving at a high speed and end up in a bad car crash because of this issue, please! please!! look it to this matter. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- 92691, CA, USA

problem #32

Nov 112013

Grand Cherokee

  • 36,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to power on without warning. The contact attempted to power on the vehicle several times before it finally started. The vehicle was taken to the dealer for inspection but was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 36,000.

- Plantation , FL, USA

problem #31

Nov 122013

Grand Cherokee 8-cyl

  • 58,666 miles
When attempting to start the car it will just crank without firing up.

- Bakersfield, CA, USA

problem #30

Oct 302013

Grand Cherokee 6-cyl

  • 22,000 miles


The tipm (totally integrated power module) is on back order and now Chrysler is saying its backordered to January 14, 2014.

- Verona, NJ, USA

problem #29

Oct 182013

Grand Cherokee 6-cyl

  • 73,000 miles
Vehicle will not start using key fob or push button start. Vehicle cranks for 5 to 10 seconds and then shuts down. Dealership diagnosed problem as a bad tipm (totally integrated power module), a common problem nationwide. Parts and labor to replace the tipm is $1200. Chrysler/Jeep at 800-247-9753 stated they would not assist.

- Kirkwood, MO, USA

problem #28

Sep 132011

Grand Cherokee 6-cyl

  • 59,000 miles
My vehicle is having trouble starting and my fuel pump continues to pump after the vehicle is off which is killing my battery. I've only had the car for a year and its only two years old.

- Decatur, GA, USA

problem #27

Sep 232013

Grand Cherokee 8-cyl

  • Automatic transmission
  • 44,338 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle failed to start without warning. The vehicle was towed to a dealer where it was diagnosed that the totally integrated programming module needed to be replaced. The manufacturer was notified of the failure and stated that the part was on back order. The vehicle was repaired. The approximate failure and current mileage was 44,338....updated 11-18-13 the consumer stated the manufacturer refused any assistance. Updated 11/25/2013

- Glendale , AZ, USA

problem #26

Sep 262013

Grand Cherokee

  • 45,000 miles


The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the vehicle stalled without warning as soon as the engine was started. The vehicle was taken to the dealer for diagnosis where it was stated that the integrated power module needed to be replaced. The vehicle was not repaired and the manufacturer was notified. The approximate failure mileage was 45,000.

- Darien , CT, USA

problem #25

Sep 102013

Grand Cherokee

  • 69,000 miles
Car will crank but will not start. After about 10-20 minutes car will start. Remote start is more successful than turning the key.

- Gallion, AL, USA

problem #24

Jul 302013

Grand Cherokee 8-cyl

  • 33,500 miles
Jeep Grand Cherokee started having a slight miss in early July. Then Jeep would not start. Waited 2 minutes then Jeep started. Had Jeep serviced including new spark plugs from Chrysler. Still had miss at idle. Drove Jeep from northern California to southern California. Still had miss. Sitting in heavy traffic Jeep stalled and caused a traffic backup. Waited for a couple of minutes then Jeep started.took Jeep to the Jeep dealer in Aug. Dealer did software upgrade. Still had rough idle and hard to start. Took Jeep in again. They said to order a tipm. Dealer said it would be at least several weeks to get the part and to park the Jeep due to the stalling out situation. Wrote an email to the Jeep CEO. Jeep responded. The tipm was replaced in early Sept. Stalling is gone but the rough idle is now back. This issues could be very dangerous. Considering how Jeep are used (off road, long trips) one could easily be stranded or worse. Given the number of complaints and the long period of time to get a part it would seem like a recall is in order. It appears that the part is no longer manufactured due to a bankruptcy of the oem. There are thousands of us having this problem and we need help!

- Brentwood, CA, USA

problem #23

Oct 062013

Grand Cherokee 6-cyl

  • 45,000 miles
Tipm- I went to start my Jeep this morning that felt like a weak start up, it then hiccuped and died. Thinking it maybe just a one time incident, tried again, with the result of the starter just cranking for about 5-6 seconds. This repeated multiple more times before I called a tow truck to take to a local mechanic. It was diagnosed with bad fuel pumps, and the cost to replace was $1600. This prompted me to call the dealership and ask if that's even possible. After explaining the issue at hand, the service manager told me that he doesn't believe the issue to be caused by faulty pumps, but from the tipm. This is obviously not the first time he has heard of this issue. I then did some research on the web and found this to be a pretty prevalent issue amongst owners of this year, make, and model. When I called him back to see if the backorder issues were true, he told me it would take around three weeks to get the part. I immediately asked for the Jeep corporate number, called them, and began to speak to a guy about it there. He told me that the production rate was one per 7 days... and that coupled with there are tons of these cases out there is why it was going to take a while to get the part. He went on to tell me that sounds crazy, but its just how fast, (or slow) they are producing them. I asked if the new product was a replica of the original and he said this is a solution for the previous one and would fix the problem, not just a bandaid. He advised me to have it fixed and hope the recall comes and I would be eligible for a reimbursement. With the price of this fix being so high and the amount of people affected, this has to be recalled. Please have anyone having this issue file a complaint here. This customer service rep told me there just hasn't been enough formal complaints about it to validate a recall....

- Fort Lauderdale, FL, USA

problem #22

Aug 072012

Grand Cherokee

  • 61,243 miles
The remote start on the Jeep starts but does not run. I was told the tipm was bad in it and cuts off fuel to the Jeep and also causes the ar bags not to work, also controls alot of other electrical parts on the Jeep. I feel Jeep should have already had a recall on this part as they know there are numerous problems anad they are putting people in danger while driving. I undertand there are so many bad they are on back order for "several months". this is not fair to the consumer to be placed in this kind of danger, nor not be able to get the part for over several months.

- Soddy Daisy, TN, USA

problem #21

Sep 132013

Grand Cherokee

  • 18,600 miles
The contact owns a 2011 Jeep Grand Cherokee 4X2. The contact stated that while driving 30 mph, the vehicle stalled. The contact notified the dealer and was advised to allow the vehicle to die. The engine died and the vehicle was towed to the dealer. The vehicle was inspected and diagnosed as having a tipm module malfunction. The contact took the vehicle to the dealer to have the part replaced. The dealer stated that the part needed to complete the repairs was on back order. The manufacturer was notified of the incident. The approximate failure mileage was 18,600.

- Honolulu, HI, USA

problem #20

Aug 022013

Grand Cherokee 4WD 6-cyl

  • 4,500 miles
The vehicle stalled while driving on NY highway going approximately 45 mph. I panicked since I had my kids in the vehicle. But the worst thing is that it took me around 30 minutes to start the vehicle after the fact. We were stuck in the middle of the highway blocking traffic. Ever since then, I have been having issues with starting engine. It will take me about 15-30 minutes to start this, took the vehicle to a dealership and I was advised that the battery was bad. We have owned other brands but, this is mere 3 year old vehicle! replaced the battery but, was having same issues for about a month. I was hoping it will go away until a couple of days ago I was unsuccessful in starting the engine! I had to miss work and have the vehicle towed to a dealership. As soon as I described the issues, a service manager told me that its "tipm" and they are back ordered for 5-6 weeks. I just can not afford to commute without a vehicle and certainly do not want repeat with my family in the vehicle. I am still waiting to hear back from the dealership. Did Chrysler recall 2011 Grand Cherokee 4X4? I have 6 more months until the lease ends and don't know what to do. I certainly wouldn't want to pay for anything on the vehicle since this is manufacturer's problems. Please advise

- New York, NY, USA

problem #19

Sep 232013

Grand Cherokee

  • 59,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that he depressed the start button, but the vehicle failed to start. He had to depress the button several times before it would respond. The vehicle was taken to a dealer for diagnosis where the contact was informed that the total integrated power module would need to be replaced. The vehicle had not been repaired. The failure and current mileage was 59,000.

- Chicago, IL, USA

problem #18

Sep 172013

Grand Cherokee

  • 67,000 miles
Tried to start the Jeep in the morning and it would crank but not turn over and start. Called the Jeep dealership and had it towed in. After they checked it they said a tipm unit went bad and may take days to months to get a new one and would cost $1300. The vehicle is under 3 years old and I found several hundred other persons having the exact same problem in different states. I would request an inquiry into this issue and see if a formal recall is in order. Thank you in advance for any help you could provide.

- Goddard, KS, USA

problem #17

Sep 152013

Grand Cherokee

  • 65,000 miles
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the tipm module malfunctioned, causing the vehicle not to start. The contact took the vehicle to the dealer to have the part replaced. The dealer stated the part was on back order. The failure mileage was 65,000.

- Toms River , NJ, USA

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