CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
57,400 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When applying brakes to slow down/come to a stop, the vehicle will sporadically stall. Everything electrical still works (radio, lights, stereo) and there are no warning lights that show up on the dash. The only way to know the vehicle has shut off is to either look at the tachometer and notice the needle is sitting on zero, or pressing the accelerator and the vehicle doesn't move. Once the vehicle has been shifted into neutral and the brakes are applied, the vehicle starts right up with a push of the start button. All previous recalls for the fuel pump relay have been performed as well as the latest V62 interim recall as recent as 3 days ago. Vehicle stalled again this morning while approaching a 4-way stop sign on the way to work.
The contact owns a 2011 Jeep Grand Cherokee. The contact stated that while driving at 20 mph, making a right turn the steering wheel ceased, with several warning lights temporarily illuminated. The contact was able to veer to the shoulder of the roadway. The contact noticed an abnormal odor coming from the engine. The contact turn the vehicle off and contacted an independent mechanic who towed the vehicle back to the residence. The next day the vehicle resumed normal operation and was taken to (spitzer Chrysler Dodge Jeep Ram of homestead 30101 S dixie hwy, homestead, fl 33032 (786) 650-3104) where it was diagnosed however, the technician was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 132,000.
While driving 2011 Jeep Grand Cherokee with children in car, the Jeep just stalls out on me and I lose control of the steering. It has happened most times when I am making left and right turns.
I was driving my 2011 Jeep Grand Cherokee down a city street when with out any warning the vehicle completely cut off. I could not control the vehicle at all not even honk the horn to let other driver know something is wrong with my vehicle. When I took it to get fixed the dealership said I need a new totally intergrated power module
On an intermittent basis I have experienced problems starting my Jeep. Then, on December 25, 2019, I receive the V62 fuel pump relay recall for my Jeep, which provides as follows: Our records indicate that your vehicle [1] was included in previous safety recall P54 (NHTSA 14V-530) or safety recall R09 (NHTSA 15V-115). The remedy for the previous recalls was to replace the fuel pump relay. If you had either of these recalls completed, the installed remedy relay is susceptible to silicon contamination on the relay contacts, which can cause the relay to fail. A fuel pump relay failure can result in a no-start condition or an engine stall condition if the vehicle is running. A vehicle engine stall while driving can cause a vehicle crash without prior warning. ['] the remedy for this condition is not currently available. This was of great concern. In the 1980S I was driving on the congested freeways of la when my BMW suddenly just turned off. I barely managed to coast to the breakdown lane without being rear ended. I was in terror as I had just been rear-ended a year prior while at a complete stop on the freeway. To this day I have pain in my shoulder, and two pinched nerves in my neck. So, I called the fca recall assistance center service number. Given that there is currently no remedy, and that 'vehicle engine stall while driving can cause a vehicle crash without prior warning', I was going to ask for a rental vehicle. However, the service agent insisted that I first had to take my Jeep to my local dealer to diagnose and confirm the existence of a problem. That is patently ridiculous as the problem can not exist and then, according to the recall notice, arise for the first time and 'cause a vehicle crash without prior warning'. in fact, that first time could be on the way to my local dealer. (recall related incident)
- Reno, NV, USA
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Vehicle constantly stalls. Recall was performed for the fuel pump relay however this did not completely solve the problem as it still stalls randomly or won't start at all. Huge safety concern have been almost hit on the road from random stalls. Took it to my local mechanics and they say the fuel pump relay is burning out the fuses and I need to constantly check on them to make sure they're not burnt out. Took it to brookdale Chrysler Jeep Dodge after recall was performed to complain about it still stalling years ago. Brookdale Chrysler refused to perform any service as they could not 'duplicate' the issue. Ever since then I've been dealing with this issue and it's horrifying to drive the vehicle sometimes and incredibly disappointed as I'm still paying off this vehicle. Randomly stalls on turns, city roads, highway speeds, or even when in idle.
On several occasions, my Jeep Grand Cherokee ltd, has started to stall out when I am accelerating forward. It was in motion when this happened, and has shown a zigzag icon, on my screen, ( which I am not sure of the meaning of that icon). But I do know if feels as though it is a fuel failure, problem. This has been on city streets, and when coming out of a turn on acceleration. It almost has come to a stall, on all occasions. This has happened without notice, on at least, half a dozen times. It is scary as I sometimes need to have more power, than I am getting when it stalls. It has enough hesitation, to cause me to be in danger at times. I am trying to get an appt at jim smolich motors, in bend Oregon, to have it checked out, but I did notice a recall notice, that is dealing with this issue, and that is what I believe this is. Please reply and set up an appt. With the above Jeep dealer if you can. Thank you. [xxx], bend Oregon. Ph [xxx]. information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
While I am driving the car with my kids on the highway and suddenly the fuel pump failed due to relay failure and the car immediately stops in the middle of the highway also, sometimes the car no-start. I needed to terned the switch off for a few minutes and then it starts again. I went to the Jeep service center and they recognized and confirmed it as manufacturer recall number: V62 or (NHTSA recall number: 19V-813). They said they don't know how to solve it due to "remedy not yet available" and they actually don't see any open recall on their system by the company Jeep. I show them what safercar.com says on the internet but they said they couldn't help due to lack of information and instructions from the manufacture and Jeep company. I call 1-800-853-1403 but the guy couldn't help me if I am currently out of the us. I also call 1-586-274-8176 of international service but no answer or assistance. I bought the car in the us and it is now with me during my stay in israel - the company service just doesn't have a remedy or solution or Jeep instructions on how to fix it. This is very unsafe to drive the car. (recall related incident)
While driving car would stall. I am afraid that I will get hit from behind due to this problem. I was notified that it's a new recall., and needs immediate attention. Nobody needs to get hurt due to lack of attention to this problem. The part should be out and ready to be replaced. This is a big safety issue and again, needs immediate attention. This happens unannounced..while driving, turning ect. I'm scared..and was told not sure when part will be coming in possibly mid January! that's crazy! I might have gotten this part replaced in the past not sure..will try and find out from the mechanic. But it happened ed again about 2 weeks ago. Please advise. Thank you
I have a 2011 Jeep Grand Cherokee overland. It was subject to a recall (P54) which was for a faulty fuel pump relay. The faulty fuel pump relay would cause the Jeep to loose all power which, in turn, caused a loss of power to steering and braking making the care extremely dangerous if driving when the fuel pump relay failed. I had the recall completed, but in 2019 the very same problem started again. I called Jeep and they said to take the vehicle to an authorized Jeep dealer and if they verified the fuel pump relay was faulty they would pay for repairs. I did that and actually called Jeep when to notify when I took the car in. The Jeep dealer verified the fuel pump relay was fault again and replaced. But, Jeep failed to pay and I had to. They have not refunded the cost to me. Jeep has replaced a faulty fuel pump relay with exactly the same thing, a faulty fuel pump relay, exposing motorists to extreme danger. If you are driving down the highway, in traffic and you loose steering and braking serious injury or death could be involved. Jeep knew what it was doing in replacing a faulty part with exactly the same faulty part in the recall.
I previously reported that this 2011 Jeep Grand Cherokee (3.6 pentastar engine) stalls without warning. The vehicle has stalled at least twice in August, numerous times in September, and already twice this month (October). What is more concerning is there is no check engine light the warns of the pending stall condition. Also, I have had the thermostat, lifters, tappets, rocker arms, cylinder head, spark plugs, and ignition coils replaced and problem seems to be getting worse. The vehicle was taken to the dealer (koons tysons corner). The dealer cannot read any active or stored codes for the stalling issue. Additionally, the shop foreman advised that it appeared to be the fuel pump. I ordered the $540 fuel pump and had replaced on Monday October 7, 2019 for an additional $630. Ironically enough, the vehicle stalled going home and the fuel pump repair did not fix the issue. The mechanic and service advisor now say that I should replace the PCM and then the tipum if all else fails. This is an additional $3,000 in estimated service that they cannot guarantee that will fix the issue. The most concerning thing is that Chrysler will not be held accountable for this. I have also filed a complaint with fca, whom initially just closed the case. I then filed another one today and requested to speak with a case manager, which is pending (no faith at this point). It should also be noted that fca is aware of this issue as addressed in the recall: Chrysler is recalling 188,723 2011 Dodge durango and Jeep Grand Cherokee SUVS in the U.S. because of a defective fuel-pump relay inside the power module that can cause the vehicles to "stall without warning."
3 times in the last 9 months this car has stalled while braking causing me to lose power steering and almost causing a crash on one occasion. Luckily the first time I was on a straight road but the last two times happened 9/26/19 where I had to brake while turning and on this occasion I almost crashed the car into a median. Each time I've taken the car to the Jeep dealer soon after for an inspection and each time I'm told there is nothing wrong with the car, no diagnostic codes are visible and their road tests do not reproduce the issue. The first time this happened to me, the dealer did however replace the fuel pump relay (I think as part of some recall) but did not indicate this was the specific reason for my car stalling. This repair seemed to solve the issue until 9/26/19 when it happened twice consecutively. I fear this is related to the countless other complaints online about this year and model. I asked the dealer if it's perhaps related to all the tipm issues I've read about with this year and model and they said without a diagnostic codes or without reproducing the issue there is no way to tell. I'm told there is nothing wrong with this car. How can that be when I've lost control of it 3 times in the last 9 months and almost crashed it once? I fear that this car is unreliable and may kill me or someone else but I'm being told it's fine. I'd really love someone to look into this or give me guidance.
My vehicle has stalled twice with my children in the car due to the listed recall in which Chrysler has already replaced once! this did not fix the problem and is currently at the dealer again for diagnoses because I am scared for my life to drive this vehicle. Can you please help! I was in motion going 55 miles an hour in the fast lane when the vehicle stalled for no reason. The Jeep service tech has linked it back to the same fuel relay and this could be a fatal problem if not fixed. Please I have three kids and myself that could be injured if this is not addressed asap!! Chrysler is recalling 188,723 2011 Dodge durango and Jeep Grand Cherokee SUVS in the U.S. because of a defective fuel-pump relay inside the power module that can cause the vehicles to "stall without warning, " according to the National Highway Traffic Safety Administration. The SUVS are equipped with either a 3.6-liter V6 or 5.7-liter V8 engine. "in the affected vehicles, the fuel-pump relay inside the totally integrated power module may fail, causing the vehicle to stall without warning, " said NHTSA in its summary of the problem. "a vehicle stall increases the risk of a crash." This is part of a global recall of an estimated 230,760 Chrysler SUVS, including 15,898 in Canada, 7,126 in Mexico and 19,013 outside the nafta region. Chrysler said it is unaware of any accidents or injuries linked to the recall. It added that no other vehicle functions, including airbag deployment, are affected by the fuel-pump relay. The affected SUVS were built from January 5, 2010 to July 20, 2011. Dealers will replace the fuel-pump relay with one external to the totally integrated power module. The recall is expected to begin on October 24. Owners can contact Chrysler at 1-800-853-1403.
The push start won't start the vehicle and vehicle stalls. I brought it to Firestone and they said it was the fuel pump and gave me a quote of the cost to fix it.
The fuel pump relay is defective. This has already been recalled but the patch "fix" Jeep does does not solve the problem completely and they know this. There is an issue with the computer which does not send correct signal to fuel pump. On start car will not start often because it is not receiving any fuel. I am afraid this cheap "fix" Jeep came up with will cause the fuel to go out while driving. The biggest defect with the car is the V-8 hemi cam shaft and lifters. Every mechanic I have taken my car too has said that Jeep knows it is a problem but will not fix. I was driving 70 mph when my Jeep lost power and the check engine light came on and started flashing which with the loss of power cause me to just about have a wreck on the highway. It was a very scary scenario. I took it to my trusted mechanic who foudn a cylinder 2 misfire & performed a tune up and he said I needed to report the problem to Jeep as they are known to have sever problems. The dealer charged me to "diganose" the problem and reported back that the lifters and cam shaft need to be replaced. This has been such a bad problem for Jeep the lifters have been on back order multiple times but they will not admit it is a problem. My car has less than 100,000 miles and has been meticulously maintained and now lookin G at rebuilding an engine and Jeep will only provide 2 year warranty or the work, which shows they have no trust in the fix and there is a fatal flaw with the V-8 hemi. Please force Jeep to honor their customers and correct the known mistakes with their engines.
This vehculo has stalled repeatedly. Two tipim-7 have been replaced. One covered when I did not own the car, one when I did to over 1,200 in fees. Then it repeatedly happens again and I get it serviced again and they try to say that it was a relay fuel switch. All work has been done by a supposedly relyiable Jeep dealership. Again it is happenening. I have all paperwork and video and at 60 yrs old I have a conscious and would not be able to sell or trade in knowing this. All of my adult friends have witnessed this in my vehcal and also have recorded. Ridiculous. I have owned Jeep proudly my entire life. Will never again, and I tell all the problems with this not being stood behind with Chrysler. I've instructed when I do get broadsided to tell my story and show the videos. Again I will ask if you'd like me to forward them on. This is a fatality ready to happen for myself. It is always in motion and always at a turn firstand then when stopping at stop signs. It is very unsafe! it has been since November of 2014 and up until today as well. 4.5 years! please I beg you to call me!
The contact owns a 2011 Jeep Grand Cherokee. While the contact was driving and attempting to make a turn, the engine completely failed without warning. The vehicle was towed to orr Chrysler Jeep Dodge Ram (900 truman baker dr, searcy, ar 72143, (501) 279-3311) where it was diagnosed that the fuel pump relay was faulty. The vehicle was repaired, but the failure recurred at the same intersection. The dealer was contacted again and could not determine the cause of the failure. The manufacturer was notified of the failure, the vehicle was not repaired. The failure mileage was unknown.
A D V E R T I S E M E N T S
- Dover, DE, USA