CarComplaints.com Notes: The fourth generation Grand Cherokee took the relatively trouble-free run of the 3rd-generation and flipped the script.
From 2010 to 2011, complaints about the vehicle not starting increased 10-fold. In fact, the 2011 model year is riddled with engine problems and a defective TIPM might be to blame. The TIPM (Totally Integrated Power Module) distributes power to all the eletrical components in the vehicle, so when it starts acting funny so do numerous other components in the car. Orders for new TIPMs were so abundant that parts became scarce, prompting a class-action lawsuit claiming Chrysler ignored this obvious defect.
By 2012 complaints dropped back down by about 80%. Needless to say, if you see a used 2011 Jeep Grand Cherokee on a lot just keep walking.
10.0
really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
3 / 1
Average Mileage:
39,480 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My paint on the roof of my Jeep Grand Cherokee started bubbling and visible rust started appearing. After about a month my windshield cracked all the way across starting from where the rust made the paint bubble, this is the only part of the vehicle with any rust. I had USAA send Safelite to come repair my windshield and what I thought was minor rust damage. To my horror the damage from the bad paint/seal was extensive and the windshield can-€™t be replaced until the body of the Jeep is fixed. The windshield needing replaced is the original from the factory no part of my Jeep has ever been replaced, the only reason it needs to be fixed is because of the faulty paint/seal. I now have no windshield or drivable car. I have reached out and there are quite a few Jeep owners that experienced this same issue in the same exact location. It is now being held on by tape so there isn-€™t just a huge hole in the car. The day it cracked the vehicle had not left my driveway, but now my car is not in a state to drive anywhere. Also in outside temperatures exceeding 80 the seat belt warning light and air bag light come on, sometimes it stays sometimes it goes away. However when the airbag light is on it prevents them from deploying in case of an incident which could cause more serious injury or death. I have three open recalls as well, I call Roberson Jeep of Salem in March of 2021, I have not heard anything about the parts being ready, I called in June 2021 about an update and they have not started my claim.
Under heavy braking at any speed the seat belts do not lock to prevent personal forward motion. I fear this will cause serious physical damage to myself, the driver, and passengers in the vehicle.
The air lift system failed and my car was very low to the ground and unsafe for driving. This occurred March 6, 2018. Dash leather is lifting and bunching. Started in June 2017 and is worse now. Passenger seat belt is sometimes jammed with passenger in it. You can move freely and my concern if there were to be a crash, would the seat belt work properly. None of these things should not fail in a 6 year old vehicle.
The two front seatbelts are not retracting and causing the use of the seat belt to become null and void. Seat belts are not restraining. The body has rust coming from the doors, never been in an accident. Broken under arms 2nd time being replaced within 6 months
- St. Thomas, VI, USA
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2011 Jeep Grand Cherokee overland summit. Consumer writes in regards to sudden vehicle acceleration. The consumer stated the vehicle suddenly accelerated into the rear of a truck, flipped multiple times, and rolled approximately 30 feet down an embankment. The airbags did not deploy. The seat belt failed to lock causing the consumer to suffer a broken eye socket. The passenger was killed. The vehicle was totaled.
7/27/15 I was at a complete stop before I was going to turn into the parking space. I waited until a van passed and again, was at a complete stop. I gently pressed the gas pedal when within seconds the car took off on its own. Within seconds my car revved on its own and took off; slamming me into a concrete wall barrier that saved me from driving into a dry cleaning store window.during this entire time, my foot barely pressed the accelerator and my car took off. Thankfully a man came to me and told me to just put the car in park as I was hitting the break and my wheels were still spinning. The barrier was literally keeping me from going through the large window. It wasn't until then that my car stopped. According to the police report I was going 5 mph. If this was the case, why did I crack the concrete barrier, burn rubber into the asphalt so much that my wheels made deep black marks on the road and my entire front bumper all the way to the rails were completely crushed. Would 5mph cause $7,000 worth of damage" I don't think so. In addition my seatbelt did not lock upon impact. My head slammed into the steering wheel before the seatbelt locked resulting in whiplash. My air bag also did not deploy. At the rate I was going and with the force of impact I hit the barrier with there was no reason for my seatbelt not to instantly lock and my airbag not deploy to protect my head and neck. My car is currently being fixed but I do not feel safe with that car nor selling it to anyone else, lest this happen. What if a family buys this car and dies due to this" I know I am not the only one with this issue and I want someone to take responsibility and admit there is something going on with these cars. Three major recalls for the 2011 and one that I feel lead to my accident. How many people have to go through this before an investigation occurs.
7/27/15 I was at a complete stop before I was going to turn into the parking space. I waited until a van passed and again, was at a complete stop. I gently pressed the gas pedal when within seconds the car took off on its own. Within seconds my car revved on its own and took off; slamming me into a concrete wall barrier that saved me from driving into a dry cleaning store window.during this entire time, my foot barely pressed the accelerator and my car took off. Thankfully a man came to me and told me to just put the car in park as I was hitting the break and my wheels were still spinning. The barrier was literally keeping me from going through the large window. It wasn't until then that my car stopped. According to the police report I was going 5 mph. If this was the case, why did I crack the concrete barrier, burn rubber into the asphalt so much that my wheels made deep black marks on the road and my entire front bumper all the way to the rails were completely crushed. Would 5mph cause $7,000 worth of damage" I don't think so. In addition my seatbelt did not lock upon impact. My head slammed into the steering wheel before the seatbelt locked resulting in whiplash. My air bag also did not deploy. At the rate I was going and with the force of impact I hit the barrier with there was no reason for my seatbelt not to instantly lock and my airbag not deploy to protect my head and neck. My car is currently being fixed but I do not feel safe with that car nor selling it to anyone else, lest this happen. What if a family buys this car and dies due to this" I know I am not the only one with this issue and I want someone to take responsibility and admit there is something going on with these cars. Three major recalls for the 2011 and one that I feel lead to my accident. How many people have to go through this before an investigation occurs.
Passenger seat belt in rear seat on right side will not latch. Seat belt will not retract and we cannot place and/or secure a carseat in this area of the vehicle. Vehicle has not been in any accidents and has been well maintained. Vehicle has low mileage and dealer refuses to replace seatbelt under warranty. Prices quoted to replace seat belt has been between $300-$350 for parts only and labor will be an additional charge! this is a safety issue and should be replaced with no charges!
My husband was in an accident on a sunny morning with no precipitation or ice involved while driving in a 2011 Jeep Grand Cherokee. He was not speeding or found responsible for this accident. A Chrysler authorized body shop and the insurance company totaled the car based on the steering column, electrical system, the airbags, as well as the seat belts - which we found strange since we drove the car from the accident. It has been over a year now that he has been dealing with the aftermath of this accident - a traumatic brain injury from this small collision, still out to work, having trouble functioning, and trying to get some answers as to how an airbag that deployed at a speed of 30 mph or less can injure someone so much. Fca (which is now Chrysler) is not giving us any straight answers as to whether this case is involved with the tanaka airbag recall situation. Based on their actions we feel that fca doesn't want to pay for/take responsibility for the vehicles that they have inherited from Chrysler. Through our dealings with fca we are learning that they cannot be trusted to do what they say they are going to do. Fca has told us a few different stories about the orc module, airbags, and seat belts, what we have found is that fca is a group of liars and this needs to be looked into by the federal government immediately as fca is directly putting american safety at risk. We were very loyal Jeep customers prior to the fca buyout because of Chrysler's previous track record of safety and their reliability as a company to take care of important issues like these, fca is not following in their footsteps and I hope all who read this that can do something about this will.
A D V E R T I S E M E N T S
- Jefferson, OR, USA