CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
4.0
definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
29,703 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We were about an hour away from home (in the mountains) and our Jeep had been running fine. We had stopped for a while and when we got back to our Jeep and started it, just about every warning light on the dash board came on and wouldn-??t go off (the brake light, check engine, airbag, ABS, etc.) The middle of the dash was also flashing different messages-??-??service park assist and service power steering-??. We started to drive and the car was jerking really hard while it was shifting gears. We think it was getting stuck in a high gear because it would hardly drive after we stopped at a stoplights. We turned our hazards on and just tried to make it to an auto parts shop. Our windshield wipers were automatically coming on and the speedometer and RPM needle were both going up and down really quickly. We spent just shy of two long months without our Jeep while it was in the shop. The mechanic ultimately replaced the clock spring and the TPIM. Meanwhile, I joined a Jeep Grand Cherokee Facebook group and it seems like this is a pretty common issue in Jeep Grand Cherokees. It was a costly repair and was very difficult for us to go without our second car for two months. I really feel like this issue needs to be addressed by Jeep.
Dashboard pad cover is wrinkling and detaching from the dashboard top. The area most effected is on the passenger side. The covering has detached about 2 inches away from the windshield and has detached from the air vent cover. The detachment has caused the air vent cover to rise. The air vent cover is no longer flush with the top of the dashboard. While driving, the distortion in the dashboard pad covering and air vent cover distracts from my peripheral view and when I'm checking the right side or viewing the right view mirror. The service dealer at Koons Tysons Corner, VA was notified in May 2020. I was told there had been a recall to repair the dashboard pad, but parts were on order and there was a backlog for repairs. On December 28, 2021, the service center stated the Dashboard Pad Replacement was expected June 2022. Now, each time I call reference the replacement, I'm told the vehicle is on a waiting list or I get a service person who has no knowledge of the recall or issue.
I was driving and the battery light came on with a chime, within seconds the car smelled hot, the air conditioning went out, road hazard lights on dash indicating flat tire came on, windshield wipers were going on and off at different speeds and windows were opening and closing and then did not work at all. I got the car into the driveway as I was en route to our home. As I got car to the driveway I lost all power. I had the same thing happen in 2019 - Report # 11255268. I do not know where to go to get the vehicle repaired or it the old recall will apply to this problem once again. Should I have the car towed to a dealer? I have my own private mechanic that addressed the problem in 2019. Please contact me asap. I don't know what the plan of action should be. Can I bring it to my own mechanic or does it need to go to a dealer. Please call or send me an e mail as soon as possible as I am without a vehicle. My number is 847-867-3921 or e mail me at kemahgal@aol.com. OR sherlumpkins@gmail.com. or use both e mails. Thank you!
The leather dashboard on my Jeep Grand Cherokee is delaminating (I.e., detaching from the dashboard). Chrysler is aware of the problem and issued an "X-81" extended warranty (which they failed to communicate to consumers) and is now refusing to take steps to correct the issue. This problem causes a distraction while operating the vehicle and if it continues to worsen it may impede visibility.
When turning on the right front turn signal my emergency flashers come on instead of the turn signal. Fog lights doesn't work at all. Wind shield wipers come on randomly whether it is raining or not. These all happen when driving the vehicle. Sometimes the vehicle will turn off right after starting. I have to re-start.
- Durham, NC, USA
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The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The vehicle was taken to newnan peachtree Chrysler Dodge Jeep Ram (53 hollz pkwy, newnan, ga 30265, (678) 369-6037) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated the vehicle failed to start immediately and required several attempts to start. The failure recurred consistently. The contact stated that the windshield wipers also failed to operate at the desired speed in inclement whether with several unknown warning lights illuminated. The vehicle was not repaired. The manufacturer was not made aware of the failures. The approximate failure mileage was 84,000. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the rear windshield wiper was inoperable. The vehicle was taken to savage 61 Chrysler Dodge Jeep Ram located at 4645 pottsville pike, reading, pa 19605, (855) 821-8752, to be diagnosed. The contact was informed that the windshield wiper motor was defective and also that tipm (totally integrated power module) was the cause of the failure. The vehicle was not repaired. The contact was informed that the part was $1200-$1300 parts and labor. The manufacturer was not contacted or made aware of the failure. The approximate failure mileage was 68,000.
Hello, my dashboard continues to warp and I'm concerned this is causing impairment of my defrost and possibly my airbag. As you can see this is an ongoing problem with Jeep according to numerous threads on Jeep forums. Also, a news story is provided here: Https://youtu.be/le_4rvabook
When parked, I tried to lock car using key fob, which armed the alarm but did not lock the doors. I tried using master power lock on driver side door to lock it, but this didn't work either (none of the doors will lock). Separately, after leaving this parked spot, I tried using the windshield washers while driving to clean the windshield, but the sprayers did not work. Only the wiper blades activated. After a diagnostic test by repair shop, I'm told the totally integrated power module needs to be replaced.
The paint along the top of the car windshield is bubbling up, rusting, peeling across the top of the windshield line. It continues progressively to get worse all along the top of the windshield. We had a few car repair centers look at the car- they had to have multiple people come out and look at it because they had never seen anything like it. They said the paint was extremely thick on the roof and along the windshield line. It should never be that thick. They said this should be fixed in a manufacturer recall as it is a manufacturing defect and is probably affecting other cars painted at the same timeframe as mine. The paint issue continues to get worse. The car repair estimators said the roof and surrounding windshield paint need to be replaced or this will continue to corrode. This car has never been in an accident or had the windshield replaced.
I took my car for three recalls one of them was the brake booster. They called me the other day to pick it up. I went and they told me everything is fixed. The problem wasn't fixed. I almost crashed 4 times and I had to call a tow truck. I called the dealer and they said if I want them to look at the car and find the problem they would charge me. I told him it's the brake booster and showed him a video to prove it. He declined to help me...updated 06/06/17
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (electrical system, interior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The VIN was not provided. Updated 10/04/16
Last few days were extremely hot in the North East.my car was parked in an open parking lot over the weekend and the front windshield developed a crack due to extreme hot weather. The dealer and manufacturer (Fiat/Chrysler) told me the standard warranty expires after a year. I am in the process of getting it replaced thru my insurance company. I suspect this to be a manufacturing defect of the tempered glass.
Electronic stability control malfunction indicator light randomly goes on and off while vehicle is in operation. Automatic wiper blades randomly activating while vehicle is in operation when no moisture or rain is present. Automatic key-less entry/exit system intermittently fails to work when using door front handle sensors. Dealership has recommended replacement of tipm under extended warranty in effort to resolve issues.
The leather dashboard is shrinking and coming unglued from the dashboard frame. The defroster vents are now affected and being pulled by the disintegrating leather. I am concerned that since the dashboard coating is no longer affixed to the car, the dashboard will be ripped off and become a projectile if the airbags inflate. The problem exists all the time but the threat exists most when car is in motion.
In my 2012 Jeep Grand Cherokee overland model with a leather dashboard, the leather material has separated from the dashboard and is affecting the winter performance of the front windshield defroster by partially blocking the air vents. This presents a safety hazard that will only get worse with time until Jeep issues a recall to fix or replace the faulty dashboards on these vehicles.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that NHTSA campaign number: 14V391000 (electrical system, visibility) and NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) exceeded a reasonable amount of time for repair. The dealer stated that the parts were not available. The manufacturer was made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure. The VIN was not available.
Informed by technician that I have the right rear shock to be leaking oil, causing the car to bounce, poor control, rusty brake pads and possibly more problems in the future. The vehicle also have been selected for an important safety recall (brake booster prematurely corrode. I not satisfied with all these safety problems for a car I paid off, bought brand new, only two years old, with such disturbing problems, constantly taking it to the dealership it is inconvenient. The seat belt is difficult to click, un-click and I am very disturbed. I am constantly at the dealership repairing and worrying about what will be next. Chrysler has sold to consumers like myself a poor quality vehicle.
Purchased new 2012 Jeep G.C. SUV in Dec. 2011. Appx 6 months later a windshield crack appeared from center-bottom of windshield near front center speaker on dashboard. Crack started from bottom edge extending upward for about 2 inches, then grew 8 inches up, turned left for 12+ inches. Replaced windshield at dealer ((P104355-northwest Jeep in houston tx) several months later ($$$). then, after about 3 months, another similar crack occurred from center bottom, moving upwards, turning left and branching upwards to right. Performed spot repair to stop crack growing, did not work. This week, crack appeared in driver's front side window diagonally 40 degrees to left from center-right inside door panel to middle of side window rim near outdoor rearview mirror. Will take car to dealer this week. In all instances, no apparent outside impacts (rocks etc), so firmly believe all 3 cracks are stress related to either chasis body and/or temperature change. Checking with various Jeep blogs (edmunds etc.), many others reporting similar incidents, but mostly originating around center windshield rearview mirror.
A D V E R T I S E M E N T S
- Loveland , CO, USA