NHTSA — Service Brakes Problems

2012 Jeep Grand Cherokee (Page 12 of 12)

CarComplaints.com Notes: The 2012 Grand Cherokee hasn’t seen the same complaint volume as the 2011, at least not yet.

It’s worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.

The 2012 also received national attention after it failed a Sweedish Magazine’s “moose test”. the test measures a vehicle’s ability to swerve out of the way of an obstacle you wouldn’t want to hit while driving down the road … like a moose.

10.0

really awful
Crashes / Fires:
10 / 0
Injuries / Deaths:
8 / 0
Average Mileage:
17,602 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Jeep Grand Cherokee brakes problems

brakes problem

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2012 Jeep Grand Cherokee Owner Comments (Page 12 of 12)

« Read the previous 20 complaints

problem #2

Feb 032013

Grand Cherokee 6-cyl

  • 14,500 miles

A D V E R T I S E M E N T S

Driving the vehicle from the driveway doen the road to a stop sign. When applying the brakes noticed that the pedal went down to the floor and the brakes did not grab to stop the vehicle. Holding the pedal to the floor heard a sound (like air releasing from a basketball) and the vehicle slowly began to slow down and roll to a stop. Acrefully reached my destination which was a short distance. Left vehicle in parking lot and went to work. Came out approximately three hours later. Air temperature had warmed up to above 32 degrees. Drove vehicle again and brakes worked normally. Called dealership the next day and they said since no ABS light came on they really couldn't do anything. They suggested that maybe there was air in the brake line. Well on Feb.18th it happened again after the vehicle was outside in the cold and the wind chill was in the single digits. I called the dealership immediately and was told to bring it to them. I did and the service person when moving my vehicle to "around back" had the same occurance. Brake pedal going all the way to the floor and vehicle rolling to a stop. Well the mechanic didn't get to the vehicle until later in the day when the air temperature warmed up and he found that the brakes were functioning normally and he could not find any issue with the brake lines, brake master cyclinder, or ABS. The dealer has kept the vehicle overnight but I am concerned they will find no issue. I do not want to drive the vehicle until I am assured that the brakes will function properly in all weather condions.

- Nashua, NH, USA

problem #1

Mar 102012

Grand Cherokee

  • 1,000 miles
I bought my band new 2012 Jeep Grand Cherokee overland 7 months ago - brand new from the Chrysler Jeep dealership and about a month after I bought it I started to notice the acceleration is not 100%, the windows stop rolling up or down for hours at a time at random time, the brakes sometimes don't work all the way, the engine jumps when switching gears and most recently my check engine light came on, the car would not accelerate and the rpms would not go past 1.5 even when flooring it & there were loud clicking noises with a loud fan. This time I was not able to drive to the dealership - I had to tow it in because it was not drivable. I have taken it to the dealer ship 3 times for them to check on these things & everytime I take it in they tell me they are "unable to recreate the problems" & cannot help me. I have called numerous times to complain & report issues and they either tell me they cannot help me, they put me on hold for an infinite amount of time, I go to voicemail, or no one is available. They called me today, after having it for 4 days, and told me the check engine light was for a "evap perg system" so they replaced a hose & updated my power control module as a precaution. When I asked them how this had anything to do with my engine problems he could not explain it. When I asked him why my engine has problems he could not explain it. No one there wants to help me - what I feel like they are doing is giving me excuse after excuse in the book, stalling me for as long as they can until my warranty runs out. I have dealt with 4 managers there - the 1st one stopped returning my phone calls, the 2nd one told me I am imagining things and I should stop complaining and be thankful that I have a new car, the 3rd one pond me off onto a 4th one & the 4th one told me to my face that I am a liar and I am making up stories so the situation looks worse then it actually is.

- Hawthorne, CA, USA

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