CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
19 / 2
Injuries / Deaths:
10 / 0
Average Mileage:
25,568 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Jeep was having brake problems. Replaced all the brakes this spring and still having a problem. Took the Jeep in to the dealer in June to have the brake booster looked at, said it was fine. Since then the brakes have been getting worse. Today I crashed into the front of my house. There is something wrong with the brake booster, like I told Jeep back in June. This same thing is happening on many other Jeep. Please something has to be done. The dealership is saying they looked at the "splash sheild" under the recall and since nothing was wrong they are not responsible for anything else on the booster. Please read other Jeep owners having the same problem. Https://jeepgarage.org/F73/more-brake-booster-intrigue-186178.html#/topics/186178"page=3. I took the master cylinder off and there is a bunch of rust inside the booster. It's a closed system, debris shouldn't be building up or rust shouldn't be getting in there. Maybe this was caused from the splash shield and water got inside"
When slowing the vehicle it will just silently shuts off. This happens usually at the same 5 places, 3 of them when slowing to make a right hand turn in an S turn and the other 2 going straight slowing to stop to make a left turn across traffic. I feel like it's a combination of braking, steering wheel and when its shifting into 1st since I'm either in a stopping situation or S turn situation. When this happens I loose steering and brakes causing me to go into the opposite lane of travel head on. There have been recalls on the alternator for my vehicle but mine has never been included. There has been a recall for a sensor that has been completed but did not solve the problem. This is a serious issue, my chance for a head on collision is very very scary. This happens about 6-10 times a week.
4 times in the last 3 weeks, the last time just today, as I was decelerating and turning right while getting off highways onto exit ramps, the steering wheel felt like it locked - the power steering turned off, as did the power brakes - I had to coast, and the rpms showed 0, although all the lights were still on. I was forced to put the car in park - while still on the exit ramp - turn off the car and turn it on again to get it to drive normally. Which it did, as if nothing had happened. But it's unnerving and certainly unsafe, and a quick search on the internet reveals it seems to happen quite frequently to other Jeep Grand Cherokee 2012 drivers.
While braking to take a right turn (braking from ~40mph to 15mph) power steering was lost. Fought the car around the turn, then pressed the accelerator, nothing happened. Looked at the tachometer and it shows 0rpm, tried to brake further and now have no brakes. Coast to a stop. No warning lights showed. All electronics were functioning normally. Placed car in park then started as normal. Model year is 2012Z has 130000 miles. This has never happened before. No indication whatsoever of any problem previously
The contact owned a 2012 Jeep Grand Cherokee. While driving at a low speed, the vehicle lost brake functionality. The failure occurred without warning. The vehicle was taken to huntington Jeep Chrysler Dodge Ram (12220 E jericho turnpike, huntington, NY) and repaired per NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The vehicle was repaired, but the failure recurred. The vehicle was then taken to an independent mechanic where it was diagnosed that the brake booster was defective and the brake assist assembly would need to be replaced. The vehicle was not repaired. The contact also received notification of NHTSA campaign number: 14V634000 (electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The failure mileage was approximately 125,000. The VIN was not available. Updated 9/25/18
- Melville, NY, USA
Search CarComplaints.com for these popular complaint phrases...
Have contacted dealer numerous times to address two recalls. They state still waiting for parts. Have been waiting more than one year to have these recalls addressed.
2012 Jeep Grand Cherokee. Consumer writes in regards to vehicle brake booster recall repairs. Consumer sent additional correspondence. The consumer stated on 02/15/2018 the vehicle stalled without warning making the vehicle inoperable. The dealerships resolution was replacing the electro-hydrualic power steering and the amp alternator per recall.
The contact owns a 2012 Jeep Grand Cherokee. While the vehicle was in reverse, the contact's foot slipped off the brake pedal onto the accelerator pedal. As a result, the vehicle crashed into a barn. The failure occurred without warning. A police report was not filed. The vehicle was towed to a body shop, but was not diagnosed. The manufacturer and dealer were not notified. The contact referenced NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic). There were no injuries. The failure mileage was approximately 70,000.
I was driving down an off ramp towards a right turn at about 20-30 mph. I attempted to make the right turn and brake pedal was very hard, gas pedal wasn't responding and steering wheel locked up(no turning). The Jeep slowed and nearly hit parked cars since brakes and steering were not working. When Jeep finally stopped, I shifted into park and pushed ignition off button. I waited a few moments then pushed start button and it started up with no check engine light or service message. I believe altinator or tipm failed while I was driving. I don't believe my vehicle qualified for T37 altinator recall or tipm recall that was issued. I don't wanna put my 2 year old son in this Jeep anymore, he deserves better than that. 2012 Grand Cherokee 5.7 altitude with only 28000 miles. I don't feel safe driving this Jeep anymore until issue is resolved.
The contact owns a 2012 Jeep Grand Cherokee. While driving highway speeds, the brake pedal was depressed but failed to engage. The contact stated that it was very difficult to apply the brakes when traveling at highway speeds. There were no warning indicators illuminated before or after the failure. The vehicle was taken to the crystal lake Chrysler Jeep Dodge Ram dealer at 5404 S Illinois rte 31 in crystal lake, il. It was diagnosed that there was no failure with the vehicle; however, the failure remained consistent. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 68,000. The VIN was not provided.
Engine randomly stalls for no reason while in motion, leaving the car coasting with no power brakes or power steering. Once the car is brought to a stop, it will start back up and continue driving as if nothing was wrong. Internet searches reveal that it is a common problem afflicting these models with no clear solution.
The contact owns a 2012 Jeep Grand Cherokee. While driving 5 mph, the vehicle stalled without warning. The vehicle was towed to leith Chrysler Jeep in raleigh, North Carolina where it was diagnosed that the alternator failed. The alternator was replaced. On another occasion, the vehicle would not start while stationary. The vehicle was towed to the dealer again where it was diagnosed that the alternator failed again. In addition, the brake booster and master cylinder were leaking brake fluid. The vehicle was included in NHTSA campaign number: 17V572000 (service brakes, hydraulic), but the dealer stated that the master cylinder failure was not covered under the recall. The manufacturer was made aware of the failures and stated that the contact would have to pay for the master cylinder to be replaced. The failure mileage was approximately 75,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called garden city Jeep Chrysler Dodge Ram srt at (516) 336-4712 (283 N franklin St, hempstead, NY 11550) and East hills Chrysler Jeep Dodge Ram srt at (866) 386-2702 (2300 northern blvd, greenvale, NY 11548) and an appointment was scheduled to have the vehicle repaired. Upon arrival, it was confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The vehicle was included in NHTSA campaign numbers: 17V435000 (electrical system) and 17V572000 (service brakes, service brakes, hydraulic). The interim notice indicated that the remedy and parts were not available. The contact was unable to schedule an appointment with a dealer for over five months. The dealer was not contacted because the interim recall notice stated that the remedy and parts were unavailable. The vehicle was driven to the contact's residence, parked it in the garage, and exited the vehicle. When the contact came back to the vehicle, a fire started under the hood, causing smoke to emit into the garage. The vehicle was driven out of the garage, parked in the driveway, and the flames were extinguished under the hood. The manufacturer was notified of the failure and provided a case number. The manufacturer indicated that an inspector would be sent to investigate the cause of the fire. The failure mileage was not available. VIN tool confirms parts not available. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 17V435000 (electrical system) and 17V572000 (service brakes, service brakes, hydraulic). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (priority Chrysler Dodge Jeep Ram of salisbury, 158 elm St, salisbury, MA 01952) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not contacted. The contact had not experienced a failure. VIN tool confirms parts not available and parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. While driving various speeds, there was a ticking noise coming from the engine. The vehicle was taken to mckinney Dodge (4574 calhoun memorial hwy, easley, SC 29641, phone number: (864) 859-1981) where it was diagnosed that the driver side rear bolts detached causing an exhaust leak. The vehicle was repaired. The manufacturer stated that nothing could be done and referred the contact to NHTSA. The approximate failure mileage was 81,427....updated 11/21/17
Brakes failed while driving at highway speed. Vehicle had 93,260 miles on it when the failure occurred. The Jeep dealer replaced the brake booster, and the problem was repaired. The brake booster itself had been replaced in a recall in 2014.
While stopping at a drive-through on my way to work, the brake system experienced an issue. I was at a stop when the brake pedal backed up from the floor and the Jeep started to roll forward. I had to stand on the pedal with both feet to keep the vehicle stopped. I was able to park for a moment in order to find a way to get the vehicle safely to a nearby repair shop. They identified the issue as my brake booster. This part was supposed to have been addressed with safety recall P14 back in 2014. Either the part was not replaced, the repair was not effective, or the replacement was also defective so as to cause the same failure for my Jeep now. Only 5 years old and my second catastrophic system failure in as many months. So glad I was not still on the highway when this happened or this could have caused a serious accident!
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving at 65 mph, the brake pedal was applied but it failed to respond. The brake warning light was illuminated. The vehicle was taken to a local dealer (riverland Chrysler Dodge Jeep located at 601 belle terre blvd, la place, la 70068, phone number: 985-658-9600) where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was advised about failure and opened case 31872923 but did not offer any further assistance. The failure mileage was 121,000. The VIN was not available.
The contact owns a 2012 Jeep Grand Cherokee. While driving 6 mph, the brakes failed to work without warning. The vehicle was taken to the local dealer (brunswick auto mart located at 3031 center rd, brunswick, oh 44212; (877) 815-7437) where it was diagnosed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The manufacturer was not made aware of the failure. The failure mileage was 32,300. Updated 08/23/17
A D V E R T I S E M E N T S
- Mashpee, MA, USA