CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
19 / 2
Injuries / Deaths:
10 / 0
Average Mileage:
25,568 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I took my car for three recalls one of them was the brake booster. They called me the other day to pick it up. I went and they told me everything is fixed. The problem wasn't fixed. I almost crashed 4 times and I had to call a tow truck. I called the dealer and they said if I want them to look at the car and find the problem they would charge me. I told him it's the brake booster and showed him a video to prove it. He declined to help me...updated 06/06/17
4/13/2015 completed recall to replace brake booster. 4/11/2017 auto pulled out infront of me. I was going 45 mph, hit brakes hard no ABS little braking ability. I avoid collision by going into oncoming traffic. I slowly pulled off to the shoulder and brake light then came on. Towed to dealer who again replace a failed brake booster.I have document if needed. But I will need to fax them
This vehicle will stall while you are in drive and driving. There is no indication that the car has stalled. Lights and radio are one. When you go to break, the car will not stop. The following do not work, breaks, emergency break, power steering and throwing the car in park. You have to coast until you stop and hope you do not hit anything. Once you stop, the car will restart. This is a know issues with this vehicle. It has been in over 3 times to get fix. It does have a recall but that has not fixed the problem. It is currently a deadly weapon.
The Jeep will sometimes require more braking distance than anticipated. Usually when cold, the brake peddle will feel hard, and if an event requires urgent braking, continuous firm pressure might not result in normal stopping distances. What normally is enough peddle pressure to cause the vehicle to lock its wheels, now results in a slow, steady stop. This will also happen in reverse just slowly backing down the driveway. When parking on a slight grade, the vehicle will move forward or backwards depending on slope, about 2" when the engine is shut off. The brake peddle also moves toward the floor at that time. Recall of the brake booster P14 / NHTSA 14V - 154 was repaired in September of 2014, and I suspect it could again be the issue now. I am having the same dealership look into this.
The contact owns a 2012 Jeep Grand Cherokee. While driving 25 mph, the battery warning indicator illuminated and the instrument panel lights flickered and then failed completely. The brake pedal failed to engage while being depressed. In order to stop the vehicle, the parking brake was engaged and, upon exiting the vehicle, the contact opened the hood and fire and smoke were seen coming from inside the alternator. The fire extinguished itself. The vehicle was towed to a dealer. The cause of the failure was not diagnosed. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 14V634000 (electrical system). The manufacturer was notified. The failure mileage was 50,000.
- San Antonio, TX, USA
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The contact owns a 2012 Jeep Grand Cherokee. While driving approximately 50 mph, the brakes failed when the brake pedal was depressed. The braking distance was extended. The vehicle was taken to an independent mechanic who diagnosed that the brake booster failed. The brake booster was replaced and the failure was remedied. In April of 2014, per NHTSA campaign number: 14V154000(service brakes), a water diverted shield was installed that should have prevented the failure from occurring. The manufacturer was notified of the failure. The VIN was not available. The failure mileage was 117,000.
Was in motion on a snowy day pressed on the brakes and they became hard to press to brake I noticed it had a recall a couple years ago on the brake booster and I took it in they told me it was a bad brake booster. Want to know if that is something I can get it checked again because it was suppose to be fixed.
In the 18 months I have owned the vehicle it has randomly turned off 5-6 times on the highway or on a street. The engine turns off (with no warning on the dash) and you lose power steering and braking. I have taken it to the dealership twice in the last two months and they are not able to diagnose. I am picking up the car tomorrow from the dealership that has had it for the past six days. They will be releasing me an unsafe car that I will not allow my daughter or wife to drive.
I was driving down a busy road in our town today. The battery light came on. Approximately 10 minutes later while still driving, the lights on dash started flashing on and off, seatbelt alarm started going off, windshield wipers started working without turning on. The radio turned off. I lost power steering. The vehicle shut off while still driving down the road. I had no power breaks--seemed to almost stop working. I was fortunate to get on side of road in grass to keep from getting hit by another car. If there had not been a grassy area there would have been an accident. The vehicle then was completely shut down--door locks would not work- tried to put key fob in ignition and could not get it back out--was unable to get back gate opened. I had to have car towed to dealership where I was told it was the alternator which in turned destroyed the gel type battery. I was also informed this was not covered under the alternator recall due to not matching my VIN number. I was first quoted $2,000 to cover the damage. I am very upset due to the fact that there could have been a serious car accident today. I am thankful my child was not in the car with me. I think it is terrible that the recall does not include the alternator in this 2012 grand Jeep Cherokee when the description of what "could" happen did happen to me today. I feel that Chrysler/Jeep should cover this damage in the recall of the alternator.
I drove my car not even three houses away from my residence and had to stop at a stop sign. Going roughly 10-15 miles and I could not stop my car. My brakes were hard and nothing happened. My car missed an incoming car and I swerved onto a curb to stop my car. My brakes were completely out! my car had to get towed to the dealership and come to find out it was a recalled part on the car that made the brakes not work- brake booster. Dealership said T would be replaced. They called next day to tell us it would not be replaced due to an expired warranty. And to call Chrysler 800 hotline. It got us nowhere. The rep refused to put a manager in the phone indicating they will call me back after their 1 day policy. And that my car was already fixed and that I should pay for it and they might reimburse me for it in 3-5 business days. Chrysler is refusing to pay for that recalled part.
The contact owns a 2012 Jeep Grand Cherokee. While driving at various speeds, the brakes failed. The failure recurred numerous times. The vehicle was taken to the dealer four times, but was not diagnosed nor repaired. The VIN was not included in NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
The contact owns a 2012 Jeep Grand Cherokee. Shortly after the vehicle received a brake booster repair, the contact experienced brake failure. While pulling into the driveway and attempting to apply the brakes, the vehicle failed to stop. The contact had to turn off the vehicle to prevent the vehicle from moving any further. The contact had the vehicle towed to the dealer where it was diagnosed that the brake booster failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 57,000.
On 8-4-16 I was operating my 2012 Jeep Grand Cherokee in a paring lot dropping off some people. After putting the vehicle back into drive and moving forward, I was unable to stop the vehicle. When I stepped on the brake petal, I could hear a sound of "air" which seemed to be escaping from somewhere. Fortunately the parking lot was empty and I coasted to a stop. I had zero brake function! there was absolutely no warning that this issue was about to occur, and no type of "service engine or brake" light went on. My family and I are very fortunate that we were not on the highway at high speeds when this brake system failed for no apparent reason. Note that a year or so ago I had this vehicle serviced at my local Jeep dealer for a government recall on the brake system. It is my understanding that it was a hydraulic booster under NHTSA # 14V154000. I had my vehicle towed into a different Jeep dealer for this issue. They repaired it under the "booster" recall. My invoice mentions that they tested and replaced the brake booster due to corrosion. I am extremely concerned for the safety of anyone driving a 2012 Jeep Grand Cherokee! the problem was allegedly fixed once, but had to be fixed a second time. This is an extremely dangerous situation that must be corrected immediately on all like vehicles.
I currently have the 2012 Jeep Grand Cherokee and over the years, my vehicle has had a total of (7) recalls. Recalls: Brakes, electrical, etc. The most recent recall stated that the vehicle could stall with the risk of a crash! upon receiving my notification letter, I made an appointment with the anticipation that the repairs would only take 1 ' 2 business days. Unfortunately, the repair time was approximately 1 week through the weekend. I would like to express my un-satisfaction with the service at the Chrysler group llc (Chrysler) and at this time would like to escalate my concern as a complaint. I would like someone from the corporate office such a manager and/or director to contact me and explain why my issue can't be resolved. I would also like to register my complaint with BBB. I have attempted to contact Chrysler group llc (Chrysler) on many occasions to resolve my issue. I have purchased and leased several vehicles from Chrysler over the years, and now I am very disappointed with the response I received to settle my claim for rental car reimbursement.
The contact owns a 2012 Jeep Grand Cherokee. When the brake pedal was depressed and the vehicle was shifted from park to drive, the vehicle rolled away while the brake pedal was depressed without warning. The vehicle was taken to a dealer where it was serviced per NHTSA campaign number: 14V154000 (service brakes, hydraulic), but the remedy failed to repair the vehicle. The manufacturer was made aware of the failure. The vehicle was towed to the dealer where it was diagnosed that the service brake and hydraulic system failed and needed to be replaced. The vehicle was not repaired. The VIN was invalid. The failure mileage was 27,300.
On June 24, 2016, between 1:30 pm and 2 pm, I was driving from brentwood ca to vallejo ca on hwy 780 w and after turning a curve on the freeway which sloped down towards curtola parkway, I applied the brakes at about 30 miles per hour after I emerged from the overpass which was at least 5 car lengths before the cars ahead of me which was stopped at a red traffic light. However, the Jeep continued to roll even though I pressed on the brakes to the floor board. When I realized the Jeep did not stop, after checking for vehicles on the left from the rear view mirror, I swerved to the left to avoid hitting the truck in front of me, but I still hit the left corner of the Nissan truck in front of me but the truck did not hit the vehicle in front of him. I damaged the right corner of the front of my Jeep. The Jeep is unsafe because the brakes failed and would have caused a fatal accident to me, my three passengers, and other vehicles had I been travelling at a high speed. I complied with all available recall repairs including the brake recall in 2014 and all the suggested Chrysler maintenance on the Jeep. I reported the accident to my insurance geico and to Chrysler.
Break booster recall - 6/3/2016 - my 2012 Jeep Grand Cherokee could not be stopped. While driving, as I attempted to stop the vehicle, I noticed the break pedal was much harder than usual. When I pressed the break pedal, air was escaping from the break pedal and the car could not be stopped. I had to use the emergency break to stop the vehicle all the way back to the dealership. I managed to drive the car to the dealership and tried not to crash the car or hurt myself or someone else. After speaking to the dealership, I was informed there was a recall on the vehicle back in 2014 which the "fixed". however, the issue was not resolved because the recall issue happened again today.
The contact owns a 2012 Jeep Grand Cherokee. While operating the vehicle, the brake sensor light illuminated off and on and the brake pedal felt spongy when depressed. The vehicle was taken to a dealer where it was diagnosed that a leak was present in the brake booster and the booster would need to be replaced. The contact was informed that the vehicle was previously repaired under NHTSA campaign number: 14V1540000(service brakes). A water diverted shield was installed, but the failure recurred. The manufacturer was not notified of the failure. The failure mileage was 78,400.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, hydraulics); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact experienced a failure with the brakes and the alternator. The failure mileage was unknown.
The contact owns a 2012 Jeep Grand Cherokee. After the vehicle was serviced under NHTSA campaign number: 14V540000 (service brakes, hydraulic), the brake pedal was depressed but failed to operate. The dealer was unable to diagnose the cause of the failure. The vehicle was not repaired. Six weeks later, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the brake pads needed to be replaced. The vehicle was repaired; however, two weeks later the failure occurred. The vehicle was taken to the dealer where it was confirmed that the recall was partially performed and the brake booster needed to be replaced. The vehicle was repaired under the recall. The manufacturer was notified of the failure. The approximate failure mileage was 86,000.
A D V E R T I S E M E N T S
- Dearborn, MI, USA