CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 83
Injuries / Deaths:
3 / 0
Average Mileage:
42,602 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The contact called the dealer and was informed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and contacted the dealer but could not get in touch with anyone. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not available. The contact called Bergeron Auto - Chrysler Dodge Jeep Ram (3525 Veterans Memorial Blvd, Metairie, LA 70002, (504) 888-2131), Ray Brandt Chrysler Dodge Jeep Ram (1660 Westbank Expy, Harvey, LA 70058, (504) 356-7062), Premier Chrysler Jeep Dodge Ram Fiat (13000 I-10 Service Rd, New Orleans, LA 70128, (504) 273-6155) and Lakeshore Chrysler Dodge Jeep RAM FIAT (330 E. Howze Beach Rd, Slidell, LA 70461, (985) 641-9595) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to the recall repair was not yet available. The contact took the vehicle to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. The consumer received information from Fiat Chrysler Automobiles (FCA) on June 2021 regarding the replacement part being available, but no call from the dealer to schedule the appointment to replace the part. Consumer stated issue has been resolved.
My Jeep has shut off / stalled on me twice now since I have purchased it last month. This is an absolute random issue, and happens while driving. The engine will shut off with no warning, and you loose power steering and power brakes. Very scary, and a very serious and deadly condition. Jeep and Chrysler are no help. Was at the dealership for three days, and they said they can-€™t find the issue, and gave it back to me. Pathetic!
- Waukesha, WI, USA
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UNKNOWN: Fact: My 2012 Jeep Grand Cherokee Overland fuel pump relay can fail while driving and cause a vehicle crash without warning. This information was provided in December, 2019, in a letter/notice from FCA. The recall number is V62/NHTSA 19V-813. Replacements for this Fuel Pump Relay are being supplied to Dealerships at the rate of 1 per week. This is unnacceptable and is forcing owners of these vehicles to put their families at risk. I cancelled my, and my family's vacation because my dealership is unable to provide a fix for this fuel pump relay, actually the SECOND fix. The first was R09/NHTSA 14V- 115.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that lithia Chrysler Jeep Dodge Ram of corpus christi located at 4313 S staples St, corpus christi, tx 78411, (732) 549-6606) exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electric system) however, the part to do the recall repair was unavailable. The contact called autonation Chrysler Dodge Jeep Ram and Fiat North columbus (3000 N lake pkwy, columbus, ga 31909, (706) 522-2116) and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Lithia Chrysler Jeep Dodge Ram of corpus christi (4313 S staples St, corpus christi, tx 78411) was contacted and confirmed that the part would need to be ordered. The dealer informed the contact that the part would take up to 3 weeks to be delivered to the dealer. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that they were unable to assist. The contact stated that the vehicle fails to start. The vehicle was not taken to a dealer or independent mechanic for diagnosis. The failure mileage was unknown. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called bob howard Chrysler Jeep Dodge Ram (13252 broadway ext, Oklahoma city, ok 73114, (405) 749-1111) and it was confirmed that the part was not yet available. Recently, the contact stated that the vehicle failed to start up after multiple attempts with the check engine warning light illuminated. The same dealer was called back and the contact was informed that only a limited amount of parts had been made available for recall repairs. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 130,000. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Carl burger Chrysler Jeep Dodge Ram world (8355 hercules St, la mesa, ca 91942) and the manufacturer were made aware of the issue. The contact stated that on several occasions, the vehicle would not immediately start-up and required several attempts to start the vehicle. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The local dealer safford Jeep located at 1659 berryville pike, winchester, va 22603 was notified and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. The VIN was invalid.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Tate Dodge Chrysler Jeep Ram (located at 7429 ritchie hwy, glen burnie, md 21061, (410) 766-2560) was contacted and made aware of the issue. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called tri-cities Chrysler Dodge Jeep Ram (869 E. stone dr, kingsport, tn 37660, (423) 799-3403) where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer had not been made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called Chrysler Dodge Jeep Ram of seattle (13733 Aurora ave N, seattle, wa 98133, (206) 365-3530) and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. Autonation Chrysler roseville located at 200 automall dr, roseville, ca 95661 was contacted it was confirmed that the part was not yet available. The contact was informed that the dealer only received one part per week to service vehicles included in the recall. The manufacturer was also contacted and confirmed the shortage of parts. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle experienced the failure listed in the recall. Parts distribution disconnect. The failure mileage was 85,000.
I was driving on a city street when the vehicle lost accerlation. No check engine light. I stepped on gas it wouldn't accerlat. I then pulled the vehicle over to side of street. Put it in park and then turn it off. Then I restarted the vehicle and a lighting bolt came on dash. I couldn't gain speed, the only thing my vehicle did was roll in drive not speed at all.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving at 65 mph, the vehicle stalled without warning. The contact managed to coast the vehicle out of the way of traffic to the shoulder of the roadway. The vehicle was restarted and resumed normal operation. The contact mentioned that the failure recurred intermittently. The vehicle was taken to larry H. miller Chrysler Dodge Ram Fiat denver (2727 S havana St, denver, co 80014 (720) 907 1243) where it was diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was notified of the failure but no further assistance was provided. The failure mileage was approximately 121,000. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Santa Fe, NM, USA