CarComplaints.com Notes: The 2012 Grand Cherokee hasn't seen the same complaint volume as the 2011, at least not yet.
It's worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.
The 2012 also received national attention after it failed a Swedish Magazine's "moose test". The test measures a vehicle's ability to swerve out of the way of an obstacle you wouldn't want to hit while driving down the road ... like a moose.
10.0
really awful
Crashes / Fires:
5 / 17
Injuries / Deaths:
0 / 0
Average Mileage:
63,223 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Jeep sent a recall notice without having a solution on hand. It has been 10 months since the recall. Fuel pump relay failure can cause major accidents. My vehicle has had check engine light spontaneously come on. I took it to Jeep dealership for a fix and they refuse to do anything about it. I have a small child in the SUV most of the time and I am concerned for the safety of the child. Jeep is not willing to work with me on a solution to either fix the vehicle or supply a temporary replacement until my vehicle is fixed. Please help!
At approximately 120K miles I began to notice a slight tick coming from the driver side of the motor. Over the next 5K miles I changed the oil several times, swapped plugs, coil packs and injectors to rule out any potential issues. I also did a visual inspection of the exhaust manifolds. The problem persisted and got worse. There was also a consistent hesitation under medium to heavy throttle input. I'm now at 126K miles and had a check engine light - P0303 for cylinder 3 misfire. I have started disassembling the motor and noticed the lifter has seized and started destroying the camshaft.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while driving home the alternator failed and caught on fire. The contact pulled over into a tire stop and they put out the fire. The vehicle was then towed to a dealer classic Chrysler Dodge Jeep Ram Fiat of arlington (1111 I-20 frontage rd, arlington, tx 76018 682-206-3532). They stated that there were no recalls on the vehicle. They replaced the engine and that caused damage to the vehicle computer. The burnt alternator and PCM were replaced as well. These repairs were at the contact's expense. The manufacturer stated the same that there was no recall and gave the contact a case number. They called the contact back later and said they would not do anything else for the contact. The failure mileage was 140,000.
The contact owns a 2012 Jeep Cherokee. The contact stated that while driving 50-55 mph, the vehicle hesitated and stalled without warning. The vehicle was restarted. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to hunter Dodge Chrysler Jeep Ram (1130 auto mall dr, lancaster, ca 93534(661) 948-8411) who stated that the remedy parts were not yet available. The vehicle was not diagnosed nor repaired. The manufacturer was contacted however, no further assistance was provided. The failure mileage was 150,000. VIN tool confirms parts not available
In 2019 my engine light went on with code P0520 - oil pressure sensor. I replaced the oil pressure sensor and the engine light came back on a month later with the same code P0520, so I replaced the oil pressure sensor for a second time. Less than a month later I began getting a generic code P06dd. I have sense replaced the oil pressure sensor a 3rd time along with the oil filter housing and oil pump. It was fine for about a week but then code P0520 - oil pressure sensor returned. There issue is not mechanical and no one has been mechanical as all of the parts associated with the code have been replaced repeatedly. Nobody is able to resolve it and I cannot pass inspection until they do.
- Washington, DC, USA
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The engine stalled completely while I was at a traffic signal, preparing to make a turn onto a busy highway. Loss of power to brakes & steering since the engine completely shut down. I shifted the vehicle into park, started the engine again, shifted into drive but the vehicle would not move. Eventually (in a matter of seconds) the vehicle lunged forward and I was able to safely drive home.
The contact owns a 2012 Jeep Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated the while his sister was driving 40 mph, the vehicle stalled without warning. Additionally, the vehicle failed to start on several occasions. The vehicle was taken to southern Chrysler Jeep - greenbrier (414 S. military hwy, chesapeake, va 23320, (757)424-4600) to be diagnosed. The contact was informed that the fuel pump relay needed to be replaced. The vehicle was repaired three times however, the failure recurred. The vehicle was previously repaired under NHTSA campaign number: 15V115000 (electrical system). The manufacturer was notified of the failure. The approximate failure mileage was 74,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that the experienced a slight hesitation while driving. The contact called telegraph Chrysler Dodge Jeep Ram (12000 telegraph rd, taylor, mi 48180, (734) 309-7247) and it was confirmed that the part was not available. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system). The contact stated that while her daughter was driving at 35 mph, the vehicle stalled without warning. Additionally, several attempts were needed to start the vehicle. The contact called clark crain Chrysler Dodge Jeep Ram (7245 us-61, St francisville, la 70775, (225)635-2900) and was informed that the parts were not available. The manufacture was not notified of the failure. The failure mileage was 130,000. VIN tool confirms parts not available.
Vehicle stalls upon ignition. It will sometimes not start again for a minute or two. The start problems are worsening as time passes. Vehicle is stationary when this problem occurs.
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not yet available. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that while driving approximately 45-50 mph, the vehicle stalled without warning. The contact stated that pulled over to the side of the roadway. The contact was unable to restart the vehicle. The contact stated that after approximately an hour of shifting several electrical wires the vehicle restarted. A dealer was not contacted. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000. VIN tool confirms parts not available. (recall related incident)
This is my third time experiencing this system failure. Each time while driving and the vehicle in motion, the truck shuts off. Each time this has almost caused an accident as I was turning onto a street. The first time it shut off in the middle of driving was as I easy slowing down to stop at a red light and lost all controls as the vehicle died. I did not accidentally touch anything. This is extremely dangerous and something needs to be done bout it asap. It turns off unwarranted while driving. I have to put the vehicle in park and press the start button to turn the vehicle back on. I do not know what part is causing this problem. It happens out of nowhere occasionally and not everyday either.
The Jeep has stalled several times. It has happened more than a few times. Usually happens when coming to a stop at light/stop sign. However the scariest time was when the engine unexpectedly turned off while driving about 45-50 mph on street. Wife able to bring the Jeep to a complete stop and restart. Took to dealership and were told Chrysler is aware of issue. There is going to be a recall as soon they have a fix.
Vehicle has no diagnostic codes showing up but has stalled on us several times almost causing accident twice now. Also pulsates at speeds around 45 and again at 60mph. Since the last stall it now has a very rough idle. We have called dealership about recall and they state yes there is one but they do not have a fix. Are we supposed to just keep driving with these safety issues ? vehicle will stall while after driving coming to a stop at light. We lose steering ability and braking. We are usually going straight and on city street or coming off freeway
The contact owns a 2012 Jeep Grand Cherokee. While driving at low speeds the vehicle lost motive power with the check engine warning light illuminated. The vehicle was taken to an independent mechanic where the contact was informed there was an unknown defective wiring harness that needed to be replaced. A local dealer was not contacted. The manufacturer was contacted and informed of the failure. No additional assistance was provided. The vehicle was included in NHTSA campaign number: 19V813000 (electrical system). The failure mileage was 148,000. VIN tools confirms parts not available.
The contact owns a 2012 Jeep Grand Cherokee. The contact stated while driving about 45 mph the vehicle stalled without warning. The vehicle was towed to first Chrysler Dodge Jeep Ram located at (280 E Washington St, North attleborough, MA 02760) to be diagnosed. The contact was informed that the engine would need to be taken apart for further evaluation to determine the cause of the failure. The vehicle was not repaired. The manufacturer was not contacted nor informed of the failure. The approximate failure mileage was 79,000.
The contact owns a 2012 Jeep Grand Cherokee. The contact received NHTSA campaign number 19V813000 (electrical system). The contact stated that the engine turned over but failed to start. The throttle control warning indicator light was illuminated. The vehicle was not repaired. Neither the local dealer nor manufacturer were contacted. The failure mileage was 90,000. (recall related incident)
Engine stalled while in motion on us highway 101 on 11/7/19; fortunately no crash occurred. We took into mechanic at Jeep santa maria; they had it all week from 11/8/19 to 11/15/19 and said it was fine. It appears this was caused by a faulty part that was installed pursuant to a previous recall that fca has been investigating since 2018. We are anxious to have this open NHTSA campaign number:19V813000 resolved asap.
The engine unexpectedly stops running when slowing to a stop. Started a few months ago but now is happening almost daily. The vehicle is dangerous at this point as there have been a few close calls in traffic when this happens. The dealer says Jeep is working on it but there is no solution. It's been months with "no solution". this is dangerous! there's going to be an accident. Surely Jeep can come up with something to resolve this before someone dies.
A D V E R T I S E M E N T S
- Los Angeles, CA, USA