Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2012 Grand Cherokee hasn’t seen the same complaint volume as the 2011, at least not yet.

It’s worth noting both model years are part of a class-action lawsuit that focuses on a defective TIPM and a long wait for replacement parts.

The 2012 also received national attention after it failed a Sweedish Magazine’s “moose test”. the test measures a vehicle’s ability to swerve out of the way of an obstacle you wouldn’t want to hit while driving down the road … like a moose.

10.0

really awful
Crashes / Fires:
4 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
46,057 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2012 Jeep Grand Cherokee seat belts / air bags problems

seat belts / air bags problem

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2012 Jeep Grand Cherokee Owner Comments

problem #14

Sep 092016

Grand Cherokee

  • 78,345 miles

A D V E R T I S E M E N T S

Airbag warning light comes on intermittently. It was on when I was at the dealer so the service consultant could check the codes. He suggested there is something wrong inside the front passenger door. I have scheduled an appointment to have him take the door apart and investigate further.

- Lynchburg, VA, USA

problem #13

Jun 242016

Grand Cherokee

  • miles
Leather on dash started wrinkling/bubbling then just peeled back (leather dash has delaminated). I am being told the wrinkles in the leather dash could cause an irregular passenger airbag deployment. Dealership rick hendrick of charleston and hoover of summerville only concerned with proper deployment of passenger airbag. Leather dash coming loose with significant wrinkles and distortion. Will affect passenger airbag deployment per design intent due to deviation in tear seam geometry. Research states the dash problem is a result of a supplier not performing the correct application of adhesive and cure procedures.

- Ladson, SC, USA

problem #12

Jul 182016

Grand Cherokee

  • 61,000 miles
Concerned with proper deployment of passenger airbag. Leather dash coming loose with significant wrinkles and distortion. Will affect passenger airbag deployment per design intent due to deviation in tear seam geometry. (worked previously as seatbelt & airbag engineer and have witnessed effect of tear seam deviation. Pictures attached are not from my vehicle, but show onset of wrinkle condition and a deployed airbag for tear seam location reference.)

- Heiskell, TN, USA

problem #11

May 062016

Grand Cherokee

  • 48,500 miles

A D V E R T I S E M E N T S

The contact owns a 2012 Jeep Grand Cherokee. While making a turn, the contact crashed into the front driver side of another vehicle. The contact sustained minor whiplash that did not require medical attention. The air bags did not deploy with the massive impact. A police report was filed. The insurance company towed the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 48,500.

- Reno, NV, USA

problem #10

Nov 282015

Grand Cherokee

  • 53,000 miles
The leather dashboard is shrinking and coming unglued from the dashboard frame. The defroster vents are now affected and being pulled by the disintegrating leather. I am concerned that since the dashboard coating is no longer affixed to the car, the dashboard will be ripped off and become a projectile if the airbags inflate. The problem exists all the time but the threat exists most when car is in motion.

- Alpharetta, GA, USA

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problem #9

Dec 152015

Grand Cherokee

  • 140,000 miles
My vehicle has a recall (R09/NHTSA 15V-115) for failure of the tipm resulting in vehicle stalls and non starts which have occurred on multiple occasions since 2013 most recently 12/15/15. My vehicle has stalled in traffic on the highway and interstate at speed in heavy traffic almost causing several accidents. I have taken the vehicle to the local dealer (napoleton) who attempted to fix without resolve. In fact, I brought back after there first attempt and they want to charge me $1600 to repair. I have researched other complaints and truly know this is an electrical issue that is part of the safety recall. Additionally, my airbag light continues to come on which is also addressed in the recall. Jeep has refused to repair and I cannot drive vehicle due to safety concerns. Please help.

- Jupiter, FL, USA

problem #8

Sep 152015

Grand Cherokee

  • 40,000 miles

A D V E R T I S E M E N T S

The contact owns a 2012 Jeep Grand Cherokee. While driving at approximately 70 mph, the air bag warning light illuminated. The failure recurred constantly. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 40,000. The VIN was not available.

- Papillion, NE, USA

problem #7

Jun 302015

Grand Cherokee

  • 37,454 miles
Air bag failed to deploy when my wife hit a deer at 70mph, it hit dead center of the bumper. There was $5473.84 dollars of damage. The absorber for the bumper and bumper and bumper parts. The grill, radiator, hood, all brkts and related parts. After getting the car back every thing on the car failed. They replaced steering module at a cost of $716.17 and the is still not right, it's going back in the shop 8/26/15.

- Bellevue, MI, USA

problem #6

Jul 162015

Grand Cherokee

  • miles
The contact owns a 2012 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V115000 (electrical system) and stated that the part was not available. The dealer did not give a specific date for when the part would become available. The manufacturer was contacted and could not provide an estimated date for when the contacts vehicle would receive the recall repair. The contact had not experienced a failure.

- Rio Vista, TX, USA

problem #5

Dec 072014

Grand Cherokee

  • 52,000 miles
The contact owned a 2012 Jeep Grand Cherokee. While driving approximately 45 mph on an icy road, the vehicle slid and veered off the road. The vehicle flipped over several times down an embankment and the air bags failed to deploy. A police report was filed and four injuries were reported that required medical attention. The vehicle was destroyed. The manufacturer was not notified of the failure. The approximate failure mileage was 52,000. The VIN was not available.

- Oxford, WI, USA

problem #4

Oct 082014

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 53,000 miles

A D V E R T I S E M E N T S

The contact owns a 2012 Jeep Grand Cherokee. The contact stated that while parking with the brakes engaged, the vehicle erroneously accelerated and traveled over a bush, a hill, crossed a four lane road and then crashed into a tree. The contact indicated that the air bags failed to deploy and the engine continued to rev after the contact exited the vehicle. The contact then removed the key to shut off the engine. The contact suffered a bruised chest during the incident but did not require medical treatment. A police report was taken at the scene. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The failure mileage was 53,500. Updated 11/21/14 the consumer stated the vehicle was put in park, before she exited, with the engine still running. Updated 12/02/14

- Raleigh, NC, USA

problem #3

Oct 022014

Grand Cherokee

  • miles
The contact owns a 2012 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign number: 12V391000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The contact had not experienced a failure.

- East Hampton, NY, USA

problem #2

Jan 012014

Grand Cherokee 6-cyl

  • 49,000 miles
The contact owns a 2012 Jeep Grand Cherokee. The contact stated that the air bag sensor light was illuminated. The vehicle was taken to the dealer, who advised that the air bag control module had malfunctioned and needed to be replaced. The contact was also informed that the ABS and instrument cluster module software need to be updated to correct a defective ABS (anti- lock braking system). The vehicle was not repaired. The manufacturer was notified and no solution was offered. The failure mileage was 49,000.

- Roswell, NM, USA

problem #1

Jun 032013

Grand Cherokee 6-cyl

  • 32,500 miles
On June 2 after cleaning the car at the car wash (manually) on the way back to our home all the lights of the dashboard lit up for all services to be done and the wipers activated by themselves. The safety belts are no longer working and the lights of the car are not functional. You do not have blinkers, seat belts or brake lights. The RPM needle goes up and down randomly and the engine continues to rev up and down. The brakes feel as if they are not working to full strength, car was turned off and restarted to see if problem with dashboard still exist. Car started with the same problems, but was unable to shift into gear. Car was towed to dealership for service. The car was serviced at brigham-gill dealership (original sales dealer) on 03-June-2013 giving it back to me with the reset of all modules and deemed ok at that point. On 08-June-2013 the same exact problem happened while driving to Virginia beach. Car started same problems experienced on 03-June-2013. Car is at New Jersey dealership for repairs. Car dealer in NJ noted that there was a new computer module replacement to said vehicle in January timeframe. Each time the car has this problem, you are not able to either start the vehicle or move car out of park position.

- Waltham, MA, USA

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