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10.0

really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
3,606 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2013 Jeep Grand Cherokee brakes problems

brakes problem

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2013 Jeep Grand Cherokee Owner Comments (Page 5 of 6)

« Read the previous 20 complaints

problem #31

Aug 042014

Grand Cherokee 6-cyl

  • 25,000 miles

A D V E R T I S E M E N T S

I received a brake booster safety recall notice in June - P14 NHTSA 14V-154. I called the dealer today August 4th to set up an appointment for the repair ([xxx], traverse city, mi). The dealer service rep informed me that they do not have parts, only get maybe three parts a week, and said I could be on a waiting list which now has over 30 people. I said at that rate it could be months before the safety recall is completed. He said he had no information about when the repair might happen and agreed that they (Chrysler) were not being very responsive. I got on a waiting list and was told they would call me if they get any parts. What is the purpose of a safety recall if the manufacturer and dealer cannot provide any service or commitment? information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Traverse City, MI, USA

problem #30

May 212014

Grand Cherokee 8-cyl

  • miles
In may, 2014 we received a safety recall notice. Since we live in san diego ca but were at our cabin in Minnesota we couldn't bring our Jeep in until June. So, June 30 we took our Jeep to midway Chrysler Jeep in san diego. They said we needed a brake booster shield. They had to order it from the main Chrysler location and it would take two weeks. After three weeks we called and they said they hadn't received it yet. It has now been five weeks and we are really concerned. In four weeks we leave for a driving trip across country through the mountains. What can you do to expedite this repair so that we can make our trip safely?

- San Diego, CA, USA

problem #29

May 292014

Grand Cherokee

  • miles
The contact owns a 2013 Jeep Grand Cherokee contact received a recall notice for NHTSA campaign id number: 10609849 (service brakes) and stated that the part needed was unavailable to perform the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.

- Forestville , MD, USA

problem #28

May 292014

Grand Cherokee 8-cyl

  • 200 miles

A D V E R T I S E M E N T S

I received a recall notice for my 2013 Jeep Grand Cherokee which the dealer was aware of on 5/29/14 in reference to brake issues that could result in a complete brake failure. The parts were ordered, but as of 7/18/14 the dealer claims the replacement parts have still not been received from Chrysler and have no idea as to when the parts will be available. I think the loss of brakes is a serious issue and after having been reported 6 weeks ago the issue is still unresolved!

- Mount Pleasant, WI, USA

problem #27

May 072014

Grand Cherokee 4WD 8-cyl

  • Automatic transmission
  • miles
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, hydraulic) however, the part to do the repairs was unavailable. The manufacturer was made aware of the issue. The contact did not experience a failure. The consumer was informed the parts necessary to complete the recall repair were on restriction. Updated 02/05/2015

- Missoula, MT, USA

problem #26

Jan 052014

Grand Cherokee 6-cyl

  • 18,000 miles
I was driving home from a ski weekend in upstate NY in January and traveling on the interstate at approximately 65mph, the temperature outside was below freezing and I went to apply the brakes to slow down for upcoming traffic and the pedal was hard and the brakes did not engage, I pumped the pedal and remained calm and hoped that the power would come back to the pedal and luckily it did after a 3 pumps to the pedal and took about 5 seconds. We avoided a near fatal collision if it wasn't for my quick thinking and remaining calm. I brought the car into westbury Jeep who told me nothing was wrong with the brakes and returned the car to me, I then continued to have the problem reoccur on cold days when the temperature was below freezing. The dealership did nothing and now a recall was issued for the exact issue I described and the dealership still refuses to repair it because they don't have the part. I want the repair done asap!

- Long Beach, NY, USA

problem #25

May 012014

Grand Cherokee 6-cyl

  • miles

A D V E R T I S E M E N T S

Received recall notice concerning brake booster. Took car in and was told they could not replace the part as there is a back log of over 250 cars needing repairs and there is a shortage of parts. This is not acceptable. There is a safety recall and owners cannot get it repaired for up to 4 months. Advised family if I am injured or killed in accident to sue Jeep/Chrysler!!!

- Martinez, GA, USA

problem #24

May 292014

Grand Cherokee 6-cyl

  • 17,000 miles
The end of may I received a notification that Chrysler had a defect on there 2011 through 2014 Jeep brake booster, when I called one of the dealership they told me to call back the next week because they did not have the part. A week later I called Chrysler and informed them of my conversation, they took down my information and told me they were going to order the part and call me within a week. This never happened I called Chrysler again July 2 and spoke to another representative and they told me they still did not have the part and that they will let me know via phone when the part comes in. I am very concerned having this defect can have consequences on any given day. What happens if my car is the one that has a defect and I get into an accident? what happens than to my family. The brakes are very important in any car.

- Staten Island , NY, USA

problem #23

May 162014

Grand Cherokee

  • miles
The contact owns a 2013 Jeep Grand Cherokee. The contact stated received a notification for recall NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic). The both dealer and manufacturer stated the parts were not available for repair. The manufacturer had exceeded the reasonable amount of time for repair. The vehicle was not repaired. The contact had not experienced the failure.

- Old Bethpage, NY, USA

problem #22

Jun 022014

Grand Cherokee

  • miles
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign number 14V154000 (service brakes, service brakes, hydraulic). After contacting the dealer and the manufacturer the contact was informed that the parts were not available and no availability date could be given.

- Notasulga, AL, USA

problem #21

May 072014

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

TL * the contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 14V154000 (service brakes, hydraulic) however, the part was unavailable. The vehicle was not repaired and the manufacturer was notified. The contact had not experienced a failure.

- Old Beth Page, NY, USA

problem #20

Jun 022014

Grand Cherokee

  • miles
The contact owns a 2013 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 14V154000 (service brakes, hydraulic) however, the part was unavailable. The manufacturer was notified. The contact had not experienced a failure.

- Valparaiso, IN, USA

problem #19

May 012014

Grand Cherokee

  • miles
The contact owns a 2013 Jeep Grand Cherokee. The contact received a recall notification for NHTSA campaign id number 14V154000 (service brake, service brakes, hydraulic). However, the contact was not able to have the vehicle serviced under the recall because the part needed was unavailable to perform the repair. The manufacturer was not notified of the problem. The contact had not experienced a failure.

- Irvine, CA, USA

problem #18

Jun 172014

Grand Cherokee

  • miles
The contact owns a 2013 Jeep Grand Cherokee. The contact received a notification for recall NHTSA campaign id number 14V154000 (service brake, service brakes, hydraulic). However, the part needed was unavailable to perform the repair. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The contact had not experienced a failure.

- Staten Island, NY, USA

problem #17

Jun 052014

Grand Cherokee

  • miles
The contact owns as 2013 Jeep Grand Cherokee. The contact stated NHTSA campaign number: 14V154000 (service brakes, service brakes, hydraulic) had exceeded the reasonable amount of time for repair. The dealer stated the parts were not available and placed the contact on a waiting list. The manufacturer stated that they only send one or two repair kits per week to the dealer and declined to provide an estimated time frame for repair. There were no failures at this time.

- Elgin, IL, USA

problem #16

Apr 032014

Grand Cherokee

  • 14,000 miles
The contact owns a 2013 Jeep Cherokee. The contact stated while traveling 15 mph, the brakes were applied and the vehicle failed to stop. The vehicle veered to the right and the contact crashed into a tree branch. There were no warning lights illuminated when the failure occurred. The air bags did not deploy. The front passengers side bumper was damaged but there were no persons injured. The vehicle was driven and parked at the contact's residence. A police report was not filed. The manufacturer was not notified of the failure. The failure was not diagnosed by the dealer or manufacturer. The bumper was repaired. The failure mileage was 14,000. The current mileage was 15,200.

- Eatontown, NJ, USA

problem #15

Jun 162014

Grand Cherokee 6-cyl

  • miles
Tried to schedule an appointment to have the recall parts fixed with my dealer and was told they only get two parts per week and it would be more than a month before being able to get to it. I was put on a list with no idea of how long it would be. Doesn't seem to be much of a sense of urgency with this service center.

- Airway Heights , WA, USA

problem #14

May 302014

Grand Cherokee 6-cyl

  • miles
Safety recall notice regarding default in brakes received, contact huffines Jeep for service and was advised that it will be weeks or months before repair can be completed as Chrysler does not have the parts manufactured.

- Farmers Branch, TX, USA

problem #13

May 132014

Grand Cherokee

  • miles
The contact owns a 2013 Jeep Cherokee.the contact received a notification for recall NHTSA campaign id number 14V15400 (service brakes, service brakes, hydraulic). However, the part was unavailable to do the repairs. The manufacturer was made aware of the problem. The contact had not experienced a failure.

- Upper Brookville, NY, USA

problem #12

May 292014

Grand Cherokee 4WD 6-cyl

  • miles
The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 14V154000 (service brakes, service brakes, hydraulic) however, the contact was not able to have the vehicle repaired under the recall because the part needed was unavailable. The manufacturer was not made aware of the problem. The contact had not experienced a failure..... updated 08/05/14 the consumer stated the vehicle has been repaired. Updated 08/18/2014

- High Ridge , MO, USA

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