This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact's mother owns a 2013 Jeep Grand Cherokee. The contact stated that while her mother was driving 50 MPH, the vehicle stalled. The vehicle was taken to an independent mechanic, but the mechanic was unable to duplicate the failure. In addition, the failure recurred, and the stuck throttle body warning light was illuminated. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 160,000.
Prior to bringing our Grand Cherokee (GC) to the dealer to fix the apply the fix for the fuel pump relay recall, the GC stalled once every one or two months. After dealer applied the solution to the fuel pump relay recall, GC stalls almost daily and sometimes more than once daily. Usually, the GC starts just fine. During the first drive of the day, as we take our foot off the gas, the GC stalls. This is dangerous and life-threatening because the stall has occurred on busy streets and on the highway. ATTACHMENT: I took a look a the external relay that the dealer installed. I'm suspicious about the relay. I looked the relay part number online and found that the relay was commonly used for another application and not for fuel pumps. Please check the relay part number in the attachment and verify that this is the correct relay for this fuel pump relay recall.
During repair of thermostat, I was told my oil filter housing was cracked and leaking oil. The mechanic said this was a common problem with the V6 engine in Jeeps because the housing is made of plastic and sits on top of the engine where heat breaks down the plastic. Upon searching the web I found numerous instances of this complaint on various websites. I don't have oil dripping on the ground, but I worry where the oil is running to for instance a hot exhaust pipe. This repair is quite extensive from what I've read and at one point there was an issue getting the replacement part because of the number of failures of this housing. I'm guessing this was a cost cutting effort by Chrysler that's going to cost consumers in the end.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle started to shake with an abnormal knocking sound coming from the driver-€™s and passenger-€™s side of the vehicle. There was no warning light illuminated. The vehicle was towed to an independent mechanic but was not yet diagnosed. The dealer was not made aware of the failure. The manufacturer was not notified of the failure. The approximate failure mileage was 187,546.
- Fort Lauderdale, FL, USA
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There is a big hole on top of the back wheel passenger side, like you can see inside my car, one of your worker crushed into my car while it was parked
Yes the Jeep developed a stall while going down the highway then would crank and run for 3 or seconds and die again and that-€™s all it would do. Check engine light comes on as well as the lighting bolt on dash. I believe the fuel pump is part of the problem seeing how at a qt tank of gas it will die and only run when more gas is added but also the body control module cause it keeps throwing diff codes after I fix the issues. As well as the way it cranks n dies like security issue. This is very common for jeeps everywhere
The vehicle (2013 GC Trailhawk ) engine stalls while driving. The electrical remains on but engine oil error comes on and I can feel there is missing as if engine is not getting enough fuel, there is no power when you accelerate and the engine stalls. My safety is put in risk because this happens while driving on the highway and normal streets. I have taken it to my Jeep dealer (John Hughes, Perth, Australia ) and they too claimed to have never heard of this issue. Fuel pump relay was already repalced some time back. The issue continues and they claim they cannot figure out the problem. The engine will re-start after about 10 minutes powered off and drives fine until the next time it stalls, which has become more frequent. There is no warning when the engine will stall, it just stops running. This problem has been going on now for over six months for me with the stalling becoming more frequent.- Perth, WA, Austalia This has happened 5 times now in the last 6 months.
The vehicle engine stalls while driving. The electrical remains on, however the engine stalls. My safety is put in risk because this happens while driving on the highway and normal streets. I have taken it to the dealer (Glendale Chrysler Jeep Dodge Ram 10070 Manchester Road, St. Louis, Mo. 63122 (3140 965-5100) they claimed to have never heard of this issue, but informed me there was a recall on the Fuel Pump Relay. They replaced, however the issue continues and they claim they cannot figure out the problem. I did receive a letter from FCA-Fiat Chrysler Automobiles regarding the recal-P54(NHTSA14V-530) or safety recall R09 (NHTSA 15V-115). The engine will re-start after about 15 minutes and drives fine until the next time it stalls, which has become more frequent. There is no warning when the engine will stall, it just stops running. This problem has been going on now for over a year with the stalling becoming more frequent.
Went into dealership to address fuel pump recall v62. 3rd instance since 2013. Car would not start at pickup after recall was performed. Still same issue with fuel pump relay failure that results in a no-start condition if not running. Dealership rechecked work performed and started car after multiple starts. On the drive home car stalled in right hand turn at 30mph or less.
I dropped of my 2013 Jeep grand cherockee to a mechanic to inspect for an oil leak. The oil filter housing was found to be cracked which was causing the leak. The mechanic stated he had replaced more of these housing because they are plastic and were made to thin so when the oil filter or cover is tightened down after having the oil changed, the housing cracks. After contacting a dealer about this issue the dealer stated there were approximately 60,000 reports of this issue across the country. The part is on back order and wouldn't be in anytime soon. I contact Chrysler/Jeep warranty and there response was they completed an investigation but no recall has been issued yet. They were working on getting parts in a timely fashion. If there are 60,000 problems of this type reported for this engine, why isn't there a recall
Had V62 recall done at the dealer. No problems for 14 months of ownership until after recall the so-called fix. Now the engine shuts off when going in reverse. Had 2nd dealer diagnostics done and still have a shutting off engine problem!
Had a recall V62 performed on Feb 1, 2021. Prior to that date for the last 14 months, I had zero problems. Now auto shuts off when placed in gear and on one occasion started remotely and the engine would not come on normal mode to drive. After a few tries vehicle started and was able to drive.
Jeep and fca refuse to fix the fuel pump relay on my Jeep. They claim they only get one part per month and cannot fix my Jeep. I have called 5 different Jeep dealerships and fca us corporate office and was told the same thing. How is this legal? they won't even tell me the name of the part so I can replace it myself. I have been trying ti get it replaced for half a year.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the vehicle failed to start. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was unavailable. The contact called island auto group (1580 hylan blvd, staten island, NY 10305, (718)979-0934 where it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 55,000. Parts distribution disconnect.
My 2013 Jeep Grand Cherokee started making a ticking noise the second time the default water pump was replaced 4 years ago in recall warranty and has made an audible ticking noise since then. Despite multiple complaints to two dealerships, in anniston, al and foley, al, I have been told the ticking was normal for the hemi 5.7L engine. Three weeks ago, I took a Jeep for a routine oil change and the technician wrote on my multi-point inspection paperwork 'noticed an audible ticking'. this technician has told me twice previously that this was normal and failed to mention to me personally while in the dealership. I only noticed he wrote it on my paperwork after I had left. I called and requested to speak with the technique concerning the ticking and I was told I would receive a call back and to this moment have never received a call. After researching online, I see this is a very common issue with the hemi 5.7L engine however, Chrysler has failed to issue a recall to correct the default engines. The ticking speeds up when accelerating the vehicle. The vehicle has stalled two in the last two days. Once, in the driveway after the vehicle had be started and running for approximately three minutes. The second time, while driving down a busy highway and slowing for a car to turn ahead of me. I luckily was able to veer off the road to prevent an accident. Following this, my fcw turned off without warning and will not allow me to turn back on. Currently, my vehicle has an open recall to, again, replace the faulty fuel pump relay switch which has already been replaced three prior times, once by the Jeep dealership and twice by a private technician. This recall was issued a year ago and still does not have a remedy per the dealership. I travel frequently, at times 300 miles per day.my child travels with me and I fear the vehicle will fail while driving on a highway or interstate.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that while driving 15 mph, the vehicle failed to drive properly. There was no warning light illuminated. The vehicle was taken to airpark Dodge Chrysler Jeep (7801 E frank lloyd wright blvd, scottsdale, AZ 85260) to be diagnosed however, the mechanic was unable to duplicate the failure or retrieve a fault code. The vehicle was not repaired. The contact received notification of NHTSA campaign number: 19V813000 (electrical system) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the same dealer and the contact was informed that the part was not yet available. The manufacturer was made aware of the failure. The failure mileage was approximately 75,215. VIN tool confirms parts not available. (recall related incident)
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that after the vehicle was serviced for the NHTSA campaign number: 19V813000 (electrical system) a temporary fix was installed due to the part not being available the local dealer wickstrom Jeep located at 660 w northwest hwy, barrington, il 60010 had installed an external fuel pump relay. The contact indicated that the vehicle would stall while driving and on occasions would not immediately start. The vehicle was taken to an independent mechanic who diagnosed that fuel pump had experienced melting due to the temporary fix of the exterior fuel pump relay. The local dealer wickstrom Jeep located at 660 w northwest hwy, barrington, il 60010 was notified of the failure and advised that the permanent repair for the recall was still not available. The manufacturer was also notified of the failure but no assistance was offered. The failure mileage was 90,000. - (recall related incident)
Vehicle will not start everytime and once it's jumpered to another car it starts no problem. Sometimes it will start then immediately just die. Vehicle has never stalled while driving. I bought it Dec 2019 w/ 102K, it now has 120K I drive 400 mi/wk for work. I had to buy an extended warranty because of the miles and the warranty co. Is saying they won't fix this air bag module and seat belt issue as well. This car needs to be bought back by the dealership. The dealer has all paperwork because they still have my car.
My complaint is regarding NHTSA recall V62/NHTSA 19V-813 for my 2013 Jeep Grand Cherokee. The issue is that the recall has been in effect for over a year and there is still no fix. My vehicle has cut off while driving on the interstate and now does not start at all. I have a car that I cannot drive, fix, or sell due to no fault of my own. My only desire is a replacement vehicle or at least a refund of the current value. We contacted the Jeep customer service hotline and their response is that the cost would be too great to the company. These vehicles are dangerous and the fact that there's still no fix should be very troubling. No one should be driving a vehicle that is known to cut off at anytime. Please modify this recall to order a replacement or refund from Jeep. It's genuinely the only safe thing to do. Thank you.
A D V E R T I S E M E N T S
- Deerfield, WI, USA