This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My driver's-side headrest/"airbag" deployed without a collision. I was wiping down my drivers seat after getting the seat dirty and when I wiped over the headrest it popped against my hand and I heard a tinkling noise of something bouncing around inside my vehicle. Further inspection showed that my headrest had popped out like it had deployed in a crash, etc. I was parked in my driveway and was not pushing hard on the headrest. I looked inside the headrest, and also googled this incident, and there are plastic clips inside the headrest that hold it in place. Those plastic clips wore out and broke off, causing the headrest restraint to deploy. I googled this situation and discovered that other people experienced this same thing as well - I got lucky because I wasn't driving when it happened!! But also, after further research, I found out that this is a thing that is happening and nobody is doing a recall about it. It will cost $600+ to get a new headrest inserted BUT there's no guarantee that my next one won't do the same exact thing! I haven't spent the money to get it fixed yet, because of that, but I have to have my seat and lumbar support adjusted ridiculously so that I can ride comfortably without my neck sticking out like a turtle.
My vehicle has been recalled based on the incident on file since 2019 but every time I go to Jeep dealership Wilmington Delaware they always say there are no part for the recall. We are now in 2022 and I-€™m still driving the car with this dangerous recall
A letter was sent during Covid lockdown that my Jeep may have an issue with the dash and wrinkling of material. I called when I felt safe to come in and Southpoint Dealership in Tulsa, OK told me that it was only offered for a short period of time and that this could no longer be addressed. It is distracting to have the bunching of leather in my view while driving. Apparently other vehicles are having similar issues. Why was this only allowed to be addressed during Covid Lockdown? I did take it to the dealership, and they took images of the material bunching on the dash. Nothing was done for it. Currently my car is at Southpoint (last two weeks for one recall). I can take images when I get it back if you would like.
There is a big hole on top of the back wheel passenger side, like you can see inside my car, one of your worker crushed into my car while it was parked
- Bronx, NY, USA
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On July 15, 2021, I was driving my vehicle 2013 Jeep Grand Cherokee in my town. My daughter was sitting in the front seat of the vehicle. As I was driving, the passenger headrest deployed unexpectedly for no reason. I heard a loud pop and then my daughter scream as the headrest hit her in the back of the head. She was not injured. I have no idea why this occurred. I went home and researched this online and discovered several articles in which similar incidents have occurred with other people in similar vehicles. I contacted the dealership to see if they were any recalls for this particular issue and I was told no. Also, the representative from the dealership told me they had talked with a supervisor and did not know what I was talking about.
The active head restraint on the driver side deployed while stopped. There was no rear end collision. It hit me in the back of the head and startled me, glad I was stopped. There seams to be a defect in the plastic parts in the head rest where the metal bar in there is installed. This certainly could have caused an accident if I was in motion on they highway and was distracted by this sudden deployment.
Both the front driver and front passenger headrests have deployed in the past 1 year; however, the vehicle was not involved in an accident or collision to cause such deployment. The vehicle was parked when each headrest deployed. This is clearly a defect of the vehicle. The Jeep dealership estimated the cost to repair at approximately $800 per headrest, which I will not pay, because this is not an issue caused by me. It is a vehicle defect, and needs to be recalled immediately as evidenced by the many news articles online related to this topic. It is very dangerous and could cause serious harm to someone.
My Jeep has died on me as I'm traveling on the highway at rates of speed between 60-75 mph. I have been able to coast to side of road fortunately so far. This has happened numerous times in the last 6 months. It will usually start back up in about 15 mins. A few times it took longer. There is no warning, it just loses power and will not accelerate. This has happened with and without cruise control in use.
Head rest ES very dangerous it opened it self it's made with cheap materials also I checked in google and too many cars they're having the same problem it should be a recall. Very dangerous
Front passenger headrest active restraint deployed randomly while driving under normal conditions. Didn't get in a collision or stop hard. Driving on a two-lane county road at around 50 mph.
I was in traffic going about 25-30 mph when I lightly touched my gas pedal and my car wouldn't accelerate at all. Since I was going too slow I wasn't able to get to the left lane and the shoulder on the right lane was narrow so I sat half in the right lane half on the shoulder with a dead car for about five minutes before I could get it to turn back on. I was on a highway 495N in Maryland during rush hour.
My transfer case needs to be replaced, it jerks when I break and hit my gas, I can barley turn my vehicle without the whole car shaking. The dealership told me it would cost $4K to fix, the part is back ordered, there's 4 cars before me getting the same problem fixed. There's over 150K people who have complained about the same thing. They told me if I drive my car it would cause it to shut down and then it wouldn't be fixable. But Jeep refuses to fix the problem when they know this is their fault. On top of that, my fuel relay is recalled with no solution and my Jeep could turn off on me at any moment. They told the transfer case is not recalled because not enough people have complained about it. They are aware of the issue and refuse to fix it.
Ac stopped working and was making noise. Ended up to be the compresser. I only have 21,000 miles on my 2013 Grand Cherokee. Dealer is charging me $ 1,000.. Chrysler should cover this. My understanding is this part is on back order. This tells me there is a problem with the compresser for the ac. Took it to the dealer on 06/10/2020 charged me $250 had take it back 07/07/2020 air still wasn't working. This is when they told me it was a leak in the compresser. Now it's another $1,000.. I need a phone # to be able to contact Chrysler about this problem. [xxx] redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Fluid leaks from the transmission and ac condenser unit, driver side edge. Several small points leaks. Mechanic said it's a common transmission fluid leak problem due to poor manufacture and have to replace the combined unit at Jeep dear. Search the internet, see quite a few complain.
My car stalled out on a turn and I could not move the steering wheel. I almost hit a car due to this. Jeep has an open but unfixable recall on the vehicle. I have spoken to numerous people at Chrysler, mopar, and dealerships. They will not help. Basically, told me the fix may or may not help, but it's a temporary one. There is no real fix to it. I am too scared to drive my car now. I cannot drive my car knowing that it can stall out (as it already has), what if I hit someone and hurt my family or someone else. So pretty much, they have an open recall but will not help and there is no fix to it.
The problem started with the key fob, after locking the car the doors would unlock and lock again with out my control. Then more electrical issues occurred, the lights flickered, the rear camera stopped working, and then driving the car eventually the power steering went out and it was dangerous as I was driving on the 405 free way and I was unable to pull over with out power steering.
Leather on dashboard has separated and bubbled due to manufacturers defect. Jeep will not fix the issue stating it is "normal wear and tear" this is unacceptable on the overland trim that is supposed to be a high end trim model
A D V E R T I S E M E N T S
- Suwanee, GA, USA