This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My driver's-side headrest/"airbag" deployed without a collision. I was wiping down my drivers seat after getting the seat dirty and when I wiped over the headrest it popped against my hand and I heard a tinkling noise of something bouncing around inside my vehicle. Further inspection showed that my headrest had popped out like it had deployed in a crash, etc. I was parked in my driveway and was not pushing hard on the headrest. I looked inside the headrest, and also googled this incident, and there are plastic clips inside the headrest that hold it in place. Those plastic clips wore out and broke off, causing the headrest restraint to deploy. I googled this situation and discovered that other people experienced this same thing as well - I got lucky because I wasn't driving when it happened!! But also, after further research, I found out that this is a thing that is happening and nobody is doing a recall about it. It will cost $600+ to get a new headrest inserted BUT there's no guarantee that my next one won't do the same exact thing! I haven't spent the money to get it fixed yet, because of that, but I have to have my seat and lumbar support adjusted ridiculously so that I can ride comfortably without my neck sticking out like a turtle.
Vehicle will not start everytime and once it's jumpered to another car it starts no problem. Sometimes it will start then immediately just die. Vehicle has never stalled while driving. I bought it Dec 2019 w/ 102K, it now has 120K I drive 400 mi/wk for work. I had to buy an extended warranty because of the miles and the warranty co. Is saying they won't fix this air bag module and seat belt issue as well. This car needs to be bought back by the dealership. The dealer has all paperwork because they still have my car.
Driver side active restraint headrest airbag deployed while vehicle was in motion on a city street. No accident or impact took place to cause the deployment.
While vehicle was in motion, passenger side head rest deployed unprovoked and without warning, striking the passenger in the back of the head. There was no accident, no sudden stop, just normal driving at approx. 40 mph. The plastic pieces that hold the headrest have failed causing a potentially dangerous or fatal accident.
The contact owns a 2013 Jeep Grand Cherokee. The contact received a recall notice for NHTSA campaign number: 19V813000 (air bags). The manufacturer was called and confirmed that there were no recall parts available. In addition, the manufacturer suggested that the contact continue to drive the vehicle and declined a loaner vehicle. An unknown local dealer was contacted and informed that they would call the contact when the part becomes available. The contact was concerned due to her warning light illuminating and it could result into a crash as specified on the recall safety risk. It was unknown which specific warning light was on. The failure mileage was unknown. VIN tool confirms parts not available.
The contact owns a 2013 Jeep Grand Cherokee. The contact stated that the air bag warning indicator remained illuminated. The contact was concerned that the air bag might deploy unexpectedly. The vehicle was taken to romano Chrysler Jeep (located at 215 w genesee St, fayetteville, NY 13066, (315) 637-3101) where it was diagnosed that an unknown sensor was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 98,000.
The active headrest restraint deployed despite not being involved in any collisions, ever. It appears that the plastic, that holds in a pin, failed. The pin is still stuck within the latch in the back of the headrest. And the headrest cannot he reset, as the plastic is blown apart. The dealership has advised that the only repair to this problem is a new headrest.
The contact owns a 2013 Jeep Grand Cherokee. While driving approximately 35 mph, the air bag indicator illuminated and the horn failed to work. The contact did not call the dealer for diagnostic testing or repairs. The manufacturer was not made aware of the failure. The failure mileage was 47,500.
The contact owns a 2013 Jeep Grand Cherokee. While the vehicle was being driven, the occupant control restraint warning indicator illuminated. The vehicle was taken to barnett Kia Jeep Chrysler Dodge (3610 hwy 61 N, white bear lake, mn 55110, (651) 429-3391) where it was confirmed that there was a failure with the ocr module; however, the part to remedy the vehicle was under backorder. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 35,000.
I was driving on the highway and suddenly I was hit in the back of the head. At first I thought I was hit by another car but I looked around and there was no cars around. I pulled over and looked at my headrest and it exploded and hit me in the head. I called and brought my car in to Jeep who said it was the active head restraint and it is set to go off during an accident. I told them I was not in any accident. I then called Jeep directly who told me they would investigate the issue and that I should leave my car at Jeep. That was 3 week ago. All of my attempt to contact Jeep to have them rectify the issue and replace my headrest have gone no where. I have not received any call backs and every time I call them they tell me there is nothing they can do except wait until I am contacted by Jeep. This is a big safety issue as I could have run off the road an crashed.
I bought the car less than a year ago. The car is a 2013. The airbag light came on. I went to the dealership to have it checked. They informed me the passenger seat belt needs to be replaced. This seems ridiculous consideing the car is less than 5 years old. I ended up haigb to pay over $300 for a new passenger seat belt including installation. What would have happened had I got into an accident" why is such a new seat belt failing? should I worry that my driver's seat belt will fail as well" it doesn't seem this should be happening on such a new car. I am happy to provide repair receipts as requested.
Takata recall. The contact owns a 2013 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 15V879000 (air bags) and contacted the dealer several times. The dealer placed the contact on an extended hold several times, so the contact was unable to schedule a repair in a reasonable time frame for months. The contact was uncertain as to when the vehicle would be repaired. The manufacturer was notified and the contact was waiting to receive the recall repair. The contact was not experiencing a failure. Parts distribution disconnect.
I was driving on the freeway and the front passenger safety headrest deployed for no reason, frightening me and distracting me from driving. I was not in an accident during or prior to this incident. Incident occurred Saturday afternoon, November 5, 2016.
While driving aprox. 40 mph on a regular city street in my 2013" Jeep Grand Cherokee, my passenger seat head rest ejected and the spring action lunged it forward causing my entire seats air bag system to malfunction. I was informed at the dealership that it was a malfunction, my only option was to pay thousands to replace it. Also that the seat will never go back to its original position and the innards will always show unless I pay to fix it. I was simply driving with my children, nothing out of the ordinary happened. It just went off almost causing me to crash because of the very loud pop causing me to react. I was told that my drivers seat has the same system and basically be cautions while driving. I informed Jeep Corp. They sent a private corporate investigator. I was informed via formal letter that they will not be fixing the problem. This is the 4th. Dangerous malfunction my vehicle has had. #times previously it was a nation wide recall that was taken care of. I fear I will be driving with my children on the freeway when the drivers seat malfunctions and we will crash as a result of this random malfunction. If I crash not only is mine and my families lives in danger but also all of those in the vehicles around me.
My Jeep was rear ended at 50 mph while at a standstill. I was ready to turn left in in the left lane. Vehicle came up behind me in the wrong lane and did not slow and hit me full speed.. airbags did not deploy. Headrests came apart and split into two pieces throwing my head and body forward. I was the driver. Back end of carwas hit so hard it was pushed under the car. Accident was on 5/20/15
On 3/31/2016 I was driving on the highway at approximately 60 miles per hour. Unexpectedly my head was thrown forward. There were no cars in front or behind me. I discovered the drivers headrest separated from the headrest backing by at least 3". (see pictures) I took it to a Jeep dealership where I was asked if the vehicle was in a front/rear accident. I am the only owner and can verify it was not in a front or rear accident. They explained the headrest is designed to deploy during an accident to prevent whiplash. They attempted to reset it with no success and instructed me to call Jeep (800-992-1997). After their attempt to repair the headrest rattles while driving - quite distracting while driving. Jeep has failed to repair or replace the headrest and has failed to return my calls for the past two weeks. Their communication directed me to attempt to re-set the headrest on my own - which I had the same results as the dealership, unsuccessful. I believe this is a serious safety issue. The unnecessary deployment of a headrest while driving on the highway could cause serious accidents. I would like this situation corrected as I am now driving with a deployed headrest forcing my head forward and rattling.
A D V E R T I S E M E N T S
- Suwanee, GA, USA