CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
65 / 2
Injuries / Deaths:
32 / 0
Average Mileage:
29,768 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving on the highway a dash warning appeared that said transmission failure, put car in park. At that point the gas pedal stopped working and the vehicle slowed down on its own. Meanwhile almost causing an accident while trying to make it to the breakdown lane. The first time happened at 19K miles, 2nd 29K miles and the transmission was completely replace, 3rd time 42K all 3times almost causing an accident on the highway. This is an unsafe vehicle for any person to be driving. All incidents between 5/2015 and 1/2017
The contact owns a 2014 Jeep Grand Cherokee. While the vehicle was parked, there was puddle of fluid under the vehicle. The vehicle was taken to the dealer where it was diagnosed that the condenser leaked. The condenser, air conditioner, and transmission fluid needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 83,000.
On several occasions since I bought my Jeep new a little over 3 years ago, I thought my Jeep was in park and went to get out and it was actually in reverse. Thankfully, I have always had only 1 foot out and now check to make sure it is in park even though I push the electronic shifter all the way forward. I received a recall notice, but the local dealer claims to not have the parts to fix.
On November 25th 2016 I was pulling out of my driveway and remembered I forgot something so pulled back onto my driveway (flat surface), put it into park and pretty sure I hit the button to turn off. I exited my vehicle, both feet on the ground and was just 4 inches from shutting the door when it took off driving straight into my closed garage door. I was able to chase the vehicle down and get it stopped (fortunately the riding mower kept it from going on thru). I had this vehicle in park. There is absolutely no way you can get out of the vehicle if it is not. It will immediately take off when your foot is off the brake. It even has a slight forward roll when you have it in park and take your foot off the brake that gets my attention. I notified Jeep and they inspected. Was told by the inspector a fault was found, but only "Jeep engineers know what the code means". I had to drive my vehicle 3 hours to where I purchased it to meet with the inspector as well. At that time they did the repair for the gear shift that was available (I only received the card that there was a fix in the works). I was told by the inspector that the fix would make the vehicle stop when the door was opened when not in park. We tested this once I picked my vehicle up at a home depot parking lot and guess what, it did not stop. We went forward and opened door and we went in reverse with door opened and neither worked. Tried again after a 3 hour drive home on the drive way, both times it did not work. The following morning I tested backing out of my driveway, that time it bolted into park. Tested again at another drive way, it did not work the first two tries and then did on the last try. This is all beside the point of my incident.. I have $9,000 dollars damage to my vehicle and $1000 to my garage that they won't fix or replace. They know they have a defective gear shift.
I backed my 2014 Jeep Grand Cherokee out of the garage to a position about 3' in outside of the garage door. I put it in park, turned off the engine and got out of the car, closed the door and went back into the garage to get an extension ladder. I carried the ladder around behind the Jeep and put it on my roof rack on the passenger side. I walked back behind the Jeep and into the garage again to get a step stool and some bungee cords to attach the ladder and went around the Jeep again. I finished securing the ladder to the rack and opened the passenger side rear door to put the step stool in the foot well in the back seat. Just at that moment the car started spontaneously rolling backward down the slight incline. I grabbed onto the door frame and braced to try to stop it, but the car was too heavy and it just kept going. So I slammed the rear door, opened the front passenger door and dove into the car. I managed to get my left foot onto the brake pedal and it brought the car to a stop. When I took stock of what had just happened, I found myself with my left foot on the brake, and my right foot on the dashboard in front of the passenger seat. I got the emergency brake set. Fortunately, the car didn't hit anything or anybody as it rolled backward. This vehicle already had the recall installed to fix the shift lever problem. I now believe the problem is not with the shift lever. I had only shifted from park to reverse to park and the software had 3 opportunities to set it to park: 1) when I pushed the shifter into park, 2) when I turned off the car, and 3) when I got out of the car. This seems like a problem with the transmission - where the transmission got set into neutral and the software did not know where it was set.
- Cloudcroft, NM, USA
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When I attempt to accelerate quickly, the car seems to shift into neutral (although it doesn't display that it is in neutral on the screen) and will not accelerate. The engine still revs when I push the accelerator, but the car acts as if it is in neutral and the car will not accelerate. This problem has occurred several times in my vehicle, and each time I have been traveling at speeds of greater than 40 mph and it has occurred when I have attempted to accelerate quicker than normal, such as when I am merging on to the highway. I believe it is a problem with either the transmission or the computer that operates the transmission.
The contact owns a 2014 Jeep Grand Cherokee. While the vehicle was parked with the engine running, the driver exited the vehicle. After exiting the vehicle, it suddenly began to roll backwards. The vehicle made contact with the driver and a second vehicle. There were no injuries and a police report was not filed. The vehicle was taken to the dealer where it was diagnosed that a transmission software update was needed. The software update was performed. The manufacturer was notified of the failure. The VIN was not included in NHTSA campaign number: 16V240000 (power train). The contact stated that the vehicle experienced the same failure listed in the recall. The failure mileage was 40,000.
The contact owns a 2014 Jeep Grand Cherokee. While the vehicle was stationary in the park position, the vehicle rolled back without warning. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the issue. The failure mileage was 26,000.
As previously reported, this vehicle makes a loud popping sound and lurches at cold start up. The sound is audible inside the vehicle and outside from about ten feet. Dealer had it in service for three weeks before being informed by corporate that the problem could not be fixed. They said it was "normal" and it functions as designed. The problem continues and has rendered the vehicle unsalable.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the engine stalled numerous times while driving various speeds. The gear system also emitted a noise and jerked while shifting gears. As a result, the contact struck an object while driving. There were no injuries. In addition, the heating system failed. The air conditioner and heater made a loud noise when activated. The vehicle was taken to the dealer several times for the failures. The dealer upgraded the software system several times, but the failure was not corrected. The vehicle was repaired per NHTSA campaign number: 16V529000 (power train), but the failure was not corrected. The manufacturer was not notified. The approximate failure mileage was 1,000.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V529000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (power train) and was unable to determine when the vehicle would be repaired for months. The dealer and the manufacturer did not disclose when the parts and remedy would become available for the recall repair. In addition, the gear shifted into park while the vehicle was in motion, and the instrument cluster warning indicators and gauges flickered. The "service four wheel drive" warning indicator flashed as the failure progressed. The contact was pulling off the road when the gear shifted into park, causing skid marks and the brakes applied without warning. The shifter and start button went into a lock mode and the vehicle was unable to be driven. The manufacturer provided no repair solution. The approximate failure mileage was 24. Parts distribution disconnect.
The contact owns a 2014 Jeep Grand Cherokee. While pulling into a parking spot and shifting the gear into reverse, the gear shifter failed. The vehicle was included in NHTSA campaign number: 16V24000 (power train). The manufacturer was not aware of the failure. The approximate failure mileage was 62,350.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while reversing from a parking space and then placing the gear shifter into the drive position, the gear shifter moved to the park position independently. The failure occurred multiple times. The contact stated that the VIN was included in NHTSA campaign number: 16V240000 (power train) and was repaired however, the failure recurred. The manufacturer was not notified about the failure. The approximate mileage was 36,000. The VIN was not available.
The contact owns a 2014 Jeep Grand Cherokee. When the vehicle was placed in reverse or drive, it would automatically shift into park. The issue was discovered after taking the vehicle to a local dealer for an electronic shift recall repair. The failure mileage was 28,000.
My 2014 Jeep Grand Cherokee transmission failed to engage in parking gear on a hill in a parking lot and rolled away into another parking car with a driver inside damaging both cars and resulting in insurance claims to fix the damage. No injures but damage to both vehicles. Recent software upgrade to fix issue is horrible. Providing claim documentation on both vehicles involved.
Shifting problems mainly on freeway travel and in hilly situations, will very hard downshift when slowing to a stop. Will downshift to lower gear without warning and will not shift up when you try accelerate to get back into traffic, stays in a lower gear much to long then finally will up shift, sometimes I have pull off road. This is a very dangerous problem.
Wife parking on 1st floor of parking structure in downtown green bay, wi July 13th 2016. She shifted to reverse to adjust the vehicle so as to enter the parking space correctly. The vehicle started to move back while she looked over her shoulder to see what was behind her. All of a sudden the truck stopped going back & violently jerked forward. The truck started moving rapidly forward even though it had not been shifted into drive. The front tires jumped up on the curb at the front of the parking spot. The truck hit the cement wall violently at the front of the parking space. The front of the truck actually went through a portion of the cement wall. The motor was revving loudly while the truck was pressed up against the wall as if trying to push its way through the wall. Wife had difficulty getting vehicle to shut off as the push button start was ineffective due to the vehicle not shifting easily out of gear. The accident resulted in $11K+ in damages to the truck and $40K+ in damages to the parking structure. There is a recall on the shift lever for the 2014 Jeep Grand Cherokee which is S27/whtsa 16V-240. Tried to get recall fixed a month prior to the crash but was advised by dealer the parts were not available as of yet. Crash occurred while waiting for parts to be available. Chrysler says this recall is not the cause of this incident. Reluctantly filed accident claim with my insurance company. Claims adjuster advised he had 2 other incidents where the insured claimed this model of truck had shifted itself into either reverse or drive on its own.
The contact leased a 2014 Jeep Grand Cherokee. The vehicle hesitated when making a complete stop and when accelerating. In addition, while driving highway speeds, there was a sudden loss of power and the contact had to coast the vehicle over to the side of the road. The vehicle was parked at the contact's residence and was unsafe to drive. The contact notified two dealers and they were unable to supply the remedy and parts to repair the vehicle. The contact later received notification of NHTSA campaign number: 16V529000 (power train). The two dealers mentioned that the parts were unavailable. The manufacturer was notified of the failure. The approximate failure mileage was 12,000. VIN tool confirms parts not available.
A D V E R T I S E M E N T S
- Cumberland, RI, USA