CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
65 / 2
Injuries / Deaths:
32 / 0
Average Mileage:
29,350 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Squeeling on every start up. Hard shifting several complaints. Chrysler has issued a service bulletin #07-002-15 rev. A to address a screeching noise on startup, or more specifically an idler pulley noise during cold start on the vehicles listed below: 2014 ' 2015 Jeep Cherokee 2011 ' 2014 Jeep Grand Cherokee 2011 ' 2014 Dodge durango 2011 ' 2014 Dodge charger 2011 ' 2014 Dodge challenger 2011 ' 2014 Chrysler 300 2011 ' 2014 Dodge journey 2011 ' 2014 Chrysler 200, Dodge avenger 2011 ' 2014 Chrysler town and country, Dodge Caravan the bulletin applies only to vehicles built on or before September 01, 2014 and those vehicles equipped with 3.2L V6 24V vvt, or 3.6L V6 24V vvt engine. Chrysler states that the sound is a loud high frequency screeching noise on startup that happens within 20 seconds of engine startup and lasts about 90 seconds intermittently during a cold engine start, approximately 0 degrees C (32 degrees F) and below. The fix is a new updated idler pulley #05281301aa idler pulley
Constantly will make a squeeling sound every morning on start up. Lasts over a minute - not even on cold days! have had it looked at - state can't duplicate the oeuvre (of course because it's always the first start up! rough idle every 2-3 minutes, transmission shifts hard out of first gear. Pour fuel economy as well. Maintenance has been done. Just bought the car - several issues
Jeep randomly stalls driving on freeway and/or jerks when downshifting. Vehicle also downshifts hard from 8th to 6th gear, all other gear shifts are fine. While driving at 60 mph vehicle stalled when accelerating to speed up. Vehicle attempted to downshift from 8th gear when stall occurred. Once vehicle was stopped it started back up without issue to destination. It has chugged 5 separate times when downshifting on freeway in the 7 weeks of owning car, this time it completely died. No check engine light or other indications of engine/transmission failure. No failures recorded to onboard computer. Gas tank 3/4, outside temp 38, oil temp 180, transmission temp 140; normal accessories on including lights, radio, heater, seat warmer low. All recalls up to date including campaign UC1.
When driving on the highway at 60 mph the vehicle made a popping sound and shifted into neutral. There were no warning lights prior to the incident. The vehicle has 64,000 miles and suffered complete transmission failure.
Two occurrences of catastrophic engine failure leaving me stranded on highway fearing for my life. First event dealer had Jeep for 5 months to "replace motor" I had to contact them several times after getting it back to obtain documentation and was told original warranty of 100K miles would be renewed. Recent second occurrence at 60K miles on new motor dealership has now had vehicle for over 2 months. Now trying to charge me for high pressure diesel pump they replaced, car still not running. Plan to replace all valves, will it run? initially it had shown so many codes they couldn't determine why the car failed. NHTSA has over 130 complaints on this motor. Jeep Fiat Chrysler awaiting govt. To sign off on emissions scandal settlement that will allow them to not have to buy back this vehicle, unlike Volkswagen who did the right thing for same issue and bought back. Unlike Volkswagen this vehicle has multiple documented defects and safety issues. I am being stonewalled by Jeep for resolution. Since my purchase of this Jeep in 10/2014 it has been in for repairs unrelated to normal use more times than I can count, over 7 months in shop while I am paying on it without being able to use it. I purchased this vehicle for reliability, it has failed that test over time. They could again replace the motor and I do not want the vehicle back, I will not again risk being stranded on the highway, engine nearly on fire after shaking, knocking, rocking, and smoking not able to turn off until it dies. I refuse to resell it to some unknowing unsuspecting person that will end up with a lemon if the dealer gets it running. This Jeep needs to be recalled immediately before someone loses their life! Jeep and the dealer service departments need to be made to stop defrauding consumers and making millions on a defective lemon. I have never had so many issues with a vehicle in my life. Help!!!
- Lansing, MI, USA
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Vehicle was in for 100,000 mile service at dealership. During inspection tech noted there was seepage coming from the input/output shaft seals on the transfer case. After reading Jeep forums I noticed this seems to be a common occurrence.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the service shifter indicator illuminated. The vehicle was taken to stockton Dodge Chrysler Jeep Ram (3333 auto center cir, stockton, ca 95212), but it could not be repaired because there was not an active failure code on the vehicle. The failure occurred several times. Also, while driving the vehicle, the instrument panel screen went black and all the indicators illuminated. The vehicle was towed to lodi Chrysler Dodge Jeep Ram (1255 beckham rd, lodi, ca 95240) multiple times, but they could not diagnose the cause of the failures. The dealer stated that the vehicle was not included in NHTSA campaign number: 13V483000 (service brakes, hydraulic, electrical system). The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 68,000.
Complete electronic and communications failure of instrument panel from unknown electrical shortage resulting in loss of control over transmission shifting and most control switches like windshield wipers, turn signals, emergency flashers and brake warning like is on that I believe indicated no ABS. Experienced this problem many times driving on I-75 in Michigan and Ohio. Very dangerous situation while on the road without any prior warning. Initial warning is "service shifter soon" followed by "no bus". after multiple trips to the fca dealer, root cause not identified and more fix to date. Suspect the electronic shifter malfunctioning but no help from dealer service department. Reoccuring problem for the past 9 months. Current mileage is 79,000 miles with VIN # (xxx) 2014 Jeep Grand Cherokee. No accidents or aftermarket add on work ever. I fear for my safety driving this vehicle to Florida for retirement on 1-25-2019 through 1-29-2019. Again, no resolution from golling Chrysler or from fca star case #57876853. I fear this vehicle is not reliable at this point for short or long distance driving. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Vehicle lunges and bucks in stop and go traffic, transmission shifts gears while driving and engine stalls after refueling or driving on highway. Check engine light, service transmission as well as numerous other service lights come on and car stalls multiple times while driving on the road and after refueling.
Multiple times after parking my Grand Cherokee and verifying that it is in park via the dash, I've noticed my Grand Cherokee rolling a few feet if parked on an incline. When this happens, it typically rolls 3-5 feet, and then stops.
Failed engine oil filter adapter/cooler on a 2014 Jeep Grand Cherokee 3.5 liter V6. Has only 52,000 miles. Mechanic found a crack that caused massive oil leak. Cost to replace : $1,500.
Oil filter housing leak. Noticed car began leaking oil after Jeep dealer chagned oil. Took to a different dealer, and found out the oil filter housing was leaking. Known problem with this engine and year, yet there has been no recall.
While pulling into parking spot, and stopping. I pushed the shift lever all the way forward, until it stopped, released the foot brake, and the vehicle started moving backwards. I still had my hand on the shifter, and attempted to push it farther, but it was all the way forward, and would not move further. At the same time I looked at the indicator and it showed that the vehicle was in reverse, and it would not go into park. Meanwhile the vehicle was still moving backwards and almost stuck another vehicle. I had to release the shifter, and push it forward again, along with stepping on brake pedal. This has happened more than 3 times. This vehicle has had the software update done to it. The update is only good if you are trying to exit the vehicle. If you are not paying very close attention, when you park, the vehicle will take off in reverse unexpectedly, very dangerous situation.
My 2014 Jeep Grand Cherokee has stalled while driving 3 times; twice on the highway at speeds in excess of 60 mph, and once while making a right turn on a busy street. I push on the gas to accelerate the vehicle, and it stalls. All electrical is still on, but I have to stop the car, put it in park, then I can restart and continue. I was almost in a collision a few times because of the car stalling. There are no error codes or lights to indicate what the problem is. Jeep is not trying to fix the issue and act as if they haven't heard of this before. Dealerships "can't replicate the issue" so they just give the car back. It feels as if the car doesn't downshift properly (big jarring motion like you've been rear-ended) when trying to go up a hill, or pass a slower vehicle. Dealership already replaced both fuel pumps, but didn't fix the problem.
The transmission may unexpectedly shift to neutral, "Chrysler (fca us llc) is recalling certain model year 2014-2015 Jeep Cherokee and 2015 Chrysler 200, Jeep renegade, Ram promaster, and 2016 Fiat 500X vehicles equipped with 9-speed automatic transmissions." The recall code is S55, but this car not including there
Excessive corrosion on the outer threads and nut that hold the hub (rotor/wheel & tire) on the axle. I have pictures from the first time I noticed it on March 10th 2018. It looks exponentially worse today. Left without replacement the wheel & hub will fail & cause serioud injury in less than 12 month. Recommend mandatory manufacture recall on 2014 Grand Cherokee. The pic attached is from March 2018. The corrosion is exponentially worse on 11/12/2018.
I have a 2014 Jeep Grand Cherokee srt. In the last year and a half, I have had to have the transfer case & rear end replaced. This is just uncalled for on a 4 year old car. It is currently sitting at the dealership (has been there for a week so far) to have the lifters/cam replaced. The parts from Chrysler are so far on back order there's no hope of getting them. The aftermarket parts are also on back order. Those 2 things tell me that this is a widespread malfunction with this engine & seems to me to be a design flaw.
Vehicle was parked in a parking stall at the city park. I left the vechicle to pickup tools at the parks band shelter which was about 40 feet from the parked vechicle. I returned to parked location and the vechicle was gone. I found it about 20 feet away wedged up against the park shelters pillar with a bicycle wedged underneath the vechicle. The vechicle was stopped by brick column about 4' from the playground. 3 school age boys were mere seconds from being struck by the vechicle. The vechicle never turned off as when I exited the vechicle and put it into park, the vechicle didn't 'shift' into park as expected. The incident was caught on camera by the parks security camera. It's is terrifying to say the least. After the fact photos are included here as well.
A D V E R T I S E M E N T S
- Winfield, KS, USA