CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
9 / 22
Injuries / Deaths:
6 / 0
Average Mileage:
24,781 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Vehicle was in motion on a highway when "service shifter" warning came on. Lights on shifter go on and off randomly while parked and in motion on highways, city streets. Shifter gets stuck between gears, shifter light reading gear reads differently than dash panel gear, ex. Shifter is put in drive (D) and dashboard reads neutral (N). There are delays in shifting between gears and beeping sound comes on. When putting vehicle into park and it will not read it, creating a stall in the process, and having to move shifter in different gears before it will start to read gears again. Vehicle has thrusted forward after putting into park while a beeping noise is going off. Shifter has not wanted to go into park, or reverse and instead goes into neutral. When shifter has been put into park the engine has made an acceleration noise. Shifter has been erratic and non-consistent, creating fearful and unsafe operating issues.
My vehicle make and model is under recall for P67 but for some reason my VIN was not included but the person I called at Chrysler said it should have been and told me file a complaint with you to try to help me. I am a caregiver with this one vehicle for my mom who is handicap and 81. I had no choice and had to take her out to the dr for a flu shot and my seat belt is broke and I cant use it and airbags disabled due to seat belt broken. I had to stop fast and pulled my neck 11/30/20.. please help us get under this recall.P67. I don't have the $ to pay 1,000 to get it fixed when I should have been under the recall with the other 2014 jgc at same mileage when it went out. How did my Jeep get missed for this recall" please investigate and help me. I know how have a hurt neck. No protection at all. The seat belt broke when I got in my car weeks ago. I was not in motion and I felt it get loose when I got in. Iit was on the floor. It just broke and no retraction. Help us please> P67. Get me under that recall. Many complaints by owners at this same milage is seeing this issue. I am not alone in this issue. It is a defect. I have never had such a defect with any past cars. Not even older ones. This is madness. It controls all things like airbags, beeps when seat belts are not on..nothing is working now. It is our primary car. When I hurt my neck on 11/30 driving" it was in motion and of course I have no seat belt that works. A car stopped in front of me fast and I was thrown forward and my neck pulled. Look at original complaint 11374883.
My steering control module has a short circuit causing my electronic stability control light to flash and my blinkers and windshield wipers not to work. I took it to my local mechanic and he said module need to be replaced and there is an open recall. Recall P64/ NHTSA 14V-636 - which applies to my model year and describes my problem exactly. I called the Chrysler recall department and they are saying this recall does not apply to my vehicle and they will not fix it free of charge. I have two young children and the recall says this could cause a crash without warning. Asked to speak to a supervisory and "non was available." I am worried for the safety of my family and I cant pay $1000+ to fix this when this is a known problem. I have an appointment at my local Jeep serivce dealer next week but I am worried they will not apply this recall, considering what Chrysler corporate is saying.
I started receiving this error just after the 'recall fix' for the shifter. Now it goes on while driving and shifting. They wanted $180 just to evaluate the problem even though I told Jeep service the issue is their fault.
- Pueblo, CO, USA
Search CarComplaints.com for these popular complaint phrases...
My vehicles driver headrest popped open, exposing the inside of the headrest, randomly without coming into contact with anything that would've caused the incident.
Alternator stopped working, changed the battery and light turned on saying battery voltage low. Driver window and mirror buttons stopped working at the same time, causing us to think it was the battery that was not working but still does not work after the battery was changed.
When driving highway speeds steering and maintaining control very hard. Computer keeps changing does not stay when set, has to be constantly reset. When parked and running, or over night on restart. When moving also seen things change once.
When car is in motion, car runs rough, hesitates, sometimes brakes are slow to react. When stationary circuits short for remote start, outlets and operating back lift. P0013 code is on this vehicle. This vehicle is demonstrating the same functions as those other Jeep vehicles that were recalled.
Hard shifting in low heats and also on the highway trying to pass another vehicle the my Jeep hesitates before it accelerates and starts to function properly again. Keep dealerships have replaced transmission 2 times since I purchased the vehicle. Also have some multiple software updates and issue still persists.
At times after putting in park and hitting the button to turn car off, it says car is still on but it's not running. It is set in park. Have to start again and turn off again then it will do the same thing and not start at all. Will have to get out and lock and unlock car to start it.
Vehicle completely shuts off while driving! while driving on a highway and down a mountain, also when driving on a local street after it had been in dealership for repairs. Is currently again at dealer service and they have said it needs a new computer. This a very frightening and dangerous experience
On 7.25.20 my husband and I were driving down interstate 29 at 80 mph and the driver side headrest exploded forward with great force and hit my husband in the back of the head. Luckily he was able to keep control of the vehicle so we didn't crash, however now he is dealing with neck/shoulder pain. He had to remove the headrest so we could continue to drive it, there is a wire attached to the 1 side so that had to be snipped to remove headrest. Now my service airbag system light is on, I'm surprised the [xxx] thing even starts and runs. Now I feel like we need to remove passenger headrest completely to prevent another injury. This is ridiculous, I paid alot of money for this Jeep and have had numerous major issues that are expensive to fix. Consumer stated husband sustained neck/shoulder pain for a few days but is fine now. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Fuel line issues (evap code is being thrown) code 'service shifter' and the prnds flashes. As I accelerate the car won't shift past 1st gear. I turned the car off and back on, the same shifter memo was on the screen accompanied by 'service transmisson'. I was not able to go more than 30 mph with the RPM at about 4,000. I was on a city street.
Complete electrical failure resulting in vehicle stall. In motion on a city street heading straight. New battery. Symptoms very similar as described in recall #274559
Our car was unable to start and thought the key fob battery was faulty. When the key fob was replaced the electronics in the car went completely haywire and the care was unable to move or start but the radio was on, the windshield wipers were on. We then turned the car off and waited for a tow. The car then started and was able to be drove for several miles. Later in the day the car again would not start or able to be opened. The car was towed and the dealership stated the shifter was faulty. They have now replaced the shifter twice. The first time the shifter was replaced the mechanic brought it to me and they were unable to get it out of drive at the dealership. They immediately took it back to repair it again. They replaced the shifter again. I drove the car home and then started the car with the remote start, got in the care and received the message that the shifter needed to be serviced. I immediately returned the car to the dealer.
Electric shifter. Was driving getting on a bridge going about 40mph, shifter went into 2nd gear. It was very startling, the RPM needle went pretty high and I wasn't getting any speed, I had to pull over and shift it back into 'drive' very scary just bought it today.
The headrest active restraint on my Jeep driver side seat deployed for no reason. The clips that hold it in place broke off. The vehicle was running parked in a parking lot with no one sitting in the drivers side seat.
We have been having trouble with the shifter. Quite often when we push it into park it doesn't go to park. It either stays in drive or goes to neutral. So when we think the car is in park it continues to move. It is hard to get it in the desired gear like if the computer is T reading G it. We often have to try multiple times before it goes in the desired gear. We have noticed this primarily when parking, the other day we had to act quickly because the car went forward and hit a low wall, as we were parking at home.
A D V E R T I S E M E N T S
- Mazomanie, WI, USA