CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
9 / 22
Injuries / Deaths:
6 / 0
Average Mileage:
24,781 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at 35 mph, several unknown warning lights illuminated and the vehicle stalled. The contact used the parking brakes to slow the vehicle. The vehicle was towed to all american Chrysler Jeep Dodge Ram of odessa located at 2510 E 8 th St, odessa, tx 79761, (432) 614-0801. The tow truck driver identified the failure of the alternator as the cause of the failure. The contact was informed by the dealer that the battery needed to be replaced prior to a diagnostic test being performed on the vehicle. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 30,800.
Vehicle puts up a service shifter message then puts up a service transmission message. All power in the car is disabled and the car involuntarily slams into a random gear, sometimes 1st, sometimes 7th, other times neutral. After many failed attempts for a fix at local dealerships, I was driving to the store on Friday, March 6th 2020. Im driving going around 45 mph. The power suddenly cuts off and my Jeep is locked in neutral with the engine running. No headlights or hazards would work. I push the power button turning the engine off trying to restart. No power other than interior lighting. Mind you, I'm stranded on a 4 lane highway in the rain and snow in the dark with no hazards. I had to call 911 and have them block the street so I could push the car off the road into the grass. Once again at the dealer and after 6 days they haven't any clue what is wrong. They need a recall for whatever is going on here. My life was in serious danger because of a faulty product.
Uconnect system not working properly. It always says that I need to contact the dealership for an upgrade but when I check the uconnect sight, it states that there is no update available. I constantly have to reset my stereo system. The screen is black almost everytime I get into my vehicle.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated on several occasions the vehicle would not immediately turn off when the start/stop button was depressed. Also, while pressing start/stop button the vehicle would not immediately start. During the failure the message 'already in gear' was displayed. The cause of the failure was not determined. The local dealer and manufacturer was not notified of the failure. The failure mileage was 40,000. Consumer stated since 2013 vehicle had the following issues head unit, brake booster water shield, navigation (4 times) and still not working, and light sensor comes on once in a while.
- Baton Rouge, LA, USA
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The contact owns a 2014 Jeep Grand Cherokee. The contact stated that several attempts were needed to start the vehicle. The contact stated that there were no warning lights illuminated. The vehicle was taken to jacksonville Chrysler Jeep Dodge and Ram located at 11101 nurseryfields dr, jacksonville, fl 32256, where the contact was informed that the cost for the repair would be $1,200. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 70,000.
The contact owns a 2014 Jeep Grand Cherokee. While driving at various speeds, the windshield wipers turned on, the radio and instrument cluster went blank without warning. The auto park disengaged and the low voltage battery warning messages were displayed. Additionally, the vehicle safe mode engaged. The vehicle was taken to earnhardt Chrysler Dodge Jeep Ram (1521 E drivers way, gilbert, AZ 85297: (480) 926-4000) where it was informed that a flash upgrade was needed. The vehicle was repaired however, the failure recurred. The manufacturer was not contacted. The failure mileage was 67,000.
The contact was calling on behalf of his daughter that owns a 2014 Jeep Grand Cherokee Laredo. The contact stated that while driving approximately 35 mph, the message center displayed battery low voltage warning. The contact stated that smoke billowed from the engine compartment before the vehicle stalled. The contact who was a certified mechanic disconnected the alternator and restarted the vehicle. The vehicle was driven to the residence. The vehicle was not taken to an independent mechanic or the dealer for a diagnostic. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 77,000.
Electrical stops working, software malfunctions of computer. Shuts off or shows service for 911 phone. Power steering doesn't work and brakes are hard and flutter.
My Jeep started with an error 'service shifter' on the control panel shortly after that all the codes started popping up. Steering wheel, tire pressure, etc. I took it to the dealership they have replaced the body control module but unfortunately the codes have not cleared. I've had this vehicle for only two years the service department at the dealership can not pinpoint the problem on it.
We purchased our Jeep in 2014 brand new. I believe it was 2- 3 years later so possibly in 2016-2017 we noticed our heated steering wheel would be glitchy and work/not work. Then one day it was lightly raining so I turned my wipers on then it started raining heavier but my wipers would not go on a higher level which made it very dangerous because I couldn't see. I had to pull over to the side of the road to turn my car off and back on to reset it. This happens frequently now so I have to manually turn them on every time I want to use wipers. This also has to do with my blinkers not working properly either and the whole steering column doesn't work, so I can't change settings on the dashboard either. When taking it in to the dealer we bought it from they stated that it was a little piece that needed to be replaced but because the car was over a certain amount of miles the warranty was void. A car that new should not have to have something like that fixed at the owners expense since it is a faulty part. This can be super dangerous when you use the wipers, all the other areas don't affect safety as much as the wiper issue, but they said it was all linked to that one piece. I have been waiting for a recall on this thinking it would come up since it was a new car...but haven't seen anything about this issue. I was recently told about this site that I could submit issues to so that is why it has taken longer to report. I am pretty positive that if the dealership I take it to keeps track of the times it is brought in, we can see the notes from when this was addressed.
I have a acc / fcw unavailable message that deactivates my auto breaking system to prevent a collision. This error message may relate to the orc module that may control other safety devices in the vehicle such as the air bags. This deactivation occurs while the vehicle is in motion city street and on the highway.
The contact owns a 2014 Jeep Grand Cherokee. While driving various speeds, the vehicle shuddered and stalled. The contact pulled over and restarted the vehicle. At times, the vehicle failed to start from a cold start. The contact had to make several attempts before the vehicle would start correctly. The contact called landmark Chrysler Dodge Jeep Ram Fiat of atlanta (located at 5765 peachtree industrial blvd, atlanta, ga 30341, 678-359-3410) and informed them of the failure. The vehicle was not diagnosed or repaired. The manufacturer informed the contact that the vehicle was not included in NHTSA campaign number: 15V115000 (electrical system) and referred the contact to NHTSA to file a complaint. The approximate failure mileage was 100,000. Consumer stated video of fuel pump/relay issue safety hazard. Car shuts off while coasting.
The contact's wife owns a 2014 Jeep Grand Cherokee. The contact stated that there was a software patch update that was required for the vehicle. The vehicle was taken to dutchess Chrysler Jeep Dodge (2285 South rd, poughkeepsie, NY 12601, (845) 462-7700) and the update was performed. Upon the update being performed, the vehicle would not accelerate over 30 mph without warning. The contact also stated that the vehicle would stall at various speeds without warning. Furthermore, the vehicle jerked while driving various speeds and the check engine warning indicator later illuminated. When the check engine indicator illuminated, all the internal electric units, such as the phone charger, 3G wi-fi, voice control system unit, and other electrical units failed to operate. The contact took the vehicle to healey Chrysler Dodge Jeep Ram (557 NY-52, beacon, NY 12508, (845) 831-1148) where they replaced a sensor under warranty. The check engine indicator initially turned off after the sensor was replaced; however, the failure recurred soon after the remedy was performed. The manufacturer was notified of the failures and stated that they were still awaiting another software update to correct the failure. The vehicle had not been repaired. The failure mileage was approximately 70,000.
Car will not start, told issue with independent power distribution module failure. Told there are recalls but not on my VIN. Reading issue could also cause vehicle to stall if issue occurred while driving. Did have power train recall done and was told could be related.
2014 Jeep Grand Cherokee. Consumer writes in regard to vehicle problems with emission devices and re generation protocol. The consumer stated the vehicle goes into safe mode.
While driving on the roadway and highway my vehicle will randomly kick itself into neutral and will kill the engine with no sudden warning and or warning lights that there is a problem. The battery will remain on but the engine is off. This has happened on 3 separate occasions since I purchased the vehicle in 2015 more recently this issue began in 2019. After attempting to restart the vehicle it will attempt to turn over the engine but will not start, leaving me stranded in the middle the the roadway. 50/50% chance the engine light will turn on and unknown error. The only way I have been able to move the vehicle is to remove the battery cable and let it sit for 30 minutes resetting the electrical system. Though this is a short term fix. I have contacted multiple Jeep dealers in the area and everyone I have talked to has advised me they have never seen or heard of this problem. This is a safety concern loosing all power to my vehicle while driving on the roadway and highway. I fear that this will cause a greater problem to myself and the public if the issue is not fixed. I can see a catastrophe if the problem is not fixed. I took my vehicle into a Jeep dealership to have the electrics recall problem fixed a few years ago when I was advised from Jeep unknown exact date. This is a liability and lives will be hurt including myself if this problem is overseen.
Yesterday out of nowhere my passenger headrest deployed, I wasn't in an accident I was just parked and the headrest just popped out of place. I call the dealer and they told me is over $600 of repair. I don't understand why I should pay the repair when it is a vehicle malfunction.
The windshield wipers will not turn off and the turn signal blinkers do not work. All was working; the next day the problem started. Started the vehicle and the windshield wipers started even though the switch was off. The continued windshield wiper problem made it easy to identify that something was wrong. Took it into the dealer for a recall problem (safety recall U65- reprogram powertrain control) and had them look at the new problem, too. The multi function switch was fine but the vehicle needed a new vehicle harness and would cost over $3,500 to fix and install. The dealer would have to order the harness because they do not have any in stock. The dealer charged $145 and kept the car for two days to tell me that. Have disconnected the battery several times in an effort to reboot the vehicle computer. Looking online this is not the only time this has happened. The problem is unresolved.
Our daughter purchased this 2014 Jeep Grand Cherokee and within 18hrs of purchase the Jeep wouldn't start. The Jeep does not respond to the push button start and no codes appear once the Jeep is able to start. On one occasion driving down the road the dash lights blink then turn off and back on. It has left her stranded on at least 5 different occasions where it took over 2hours before it would start. The car battery has been replaced, key fob battery replaced, body control module, and the dealership is still trying to track down the problem. It's been in the shop for almost a solid month. She has only driven it the equivalent of 24hrs since all this started.
A D V E R T I S E M E N T S
- Odessa, TX, USA