CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

10.0

really awful
Crashes / Fires:
9 / 22
Injuries / Deaths:
6 / 0
Average Mileage:
25,012 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2014 Jeep Grand Cherokee electrical problems

electrical problem

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2014 Jeep Grand Cherokee Owner Comments (Page 9 of 22)

« Read the previous 20 complaints

problem #269

Jul 102017

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000(electrical system) and stated that the part was not available within a reasonable time frame to schedule the recall repair for months. The dealer (rockettown Chrysler Dodge Jeep Ram, 1221 N H St, lompoc, ca 93436, (805) 617-3000) was unable to verify when the remedy and parts would be supplied from the manufacturer. The manufacturer was contacted to determine when the remedy and part would be supplied to the dealer. The contact was not experiencing a failure. Parts distribution disconnect.

- Los Olivos, CA, USA

problem #268

Feb 022018

Grand Cherokee

  • 63,000 miles
My Jeep as the T36 alternator recall. My vehicle recently was affected by this recall and it's extremely dangerous. My enter vehicle powered off and that left me with no power steering or much control of the vehicle while traveling down the road.. when I was able to get to a safe location I found my alternator smoking heavy and my car was completely dead. I took the Jeep to the dealership and the only current fix is to replace the alternator with the same faulty design that failed in the first place. This is extremely dangerous if this would have failed at a higher rate of speed or in any daily driving situation. I cannot believe Chrysler is getting away with this.

- York, PA, USA

problem #267

Feb 022018

Grand Cherokee

  • 49,600 miles
Thursday afternoon, there was a faint sound of a belt whirring or similar, but no change to driving. Gabriel noted a weird smell when we parked at home, but I didn't smell it. I drove to a meeting and noticed the sound again, but no lights on or change to driving. Friday morning, I drove to school and the battery light came on, but no other changes. Friday afternoon I drove from school at 1:20 to hwy 12 and mission on my way home. Within a few blocks the battery light came on and a notice to go to battery save mode came on. By middle rincon, I started to smell something, but no change otherwise. At that light, another driver waved me down and we pulled into valero. He helped me lift the hood, which had billowing smoke by then coming out, and he said it looked like the alternator, but did not see fire. I then called lithia and then aaa to get a tow to lithia, because I was concerned about driving it any further. I was charged $5 for the extra.2 miles of the 5.2 miles it took me to get towed. I remembered that when I got my oil change in late Dec-early Jan, bob told me there was a recall on the alternator, but there was no part or solution available yet. I did not receive a recall letter, but researched today that people received it in July 2017. My dealership insists on going through my extended warranty and a $200 deductible and did not give me a car for the days it's been there so far. I have filed a complaint with the company's recall department.

- Santa Rosa, CA, USA

problem #266

Feb 012018

Grand Cherokee

  • miles

A D V E R T I S E M E N T S

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle was slow to pick up speed when the accelerator pedal was depressed. Also, the vehicle was difficult to start. The battery was inspected by the contact and the driver, but the cause of the failure was undetermined. The vehicle was taken to the dealer (michiana Chrysler Dodge Jeep Ram Fiat, 120 w mckinley ave, mishawaka, in 46545, (574) 254-2010) where it was diagnosed that the ABS module prematurely melted and needed to be replaced. The dealer was unable to verify the cause of the failure and indicated that further diagnostic testing was required. The manufacturer issued three recalls on the brakes and five recalls for the electrical system. The failure was reported to the manufacturer to determine if they could determine the cause of the failure. The failure mileage was not available.

- Osceola, IN, USA

problem #265

Oct 082014

Grand Cherokee

  • miles
There is a safety recall for a possible failing generator for my vehicle but I have not been included in the recall and am worried about my vehicle suddenly stalling and causing an accident. I have a 204 with a 3.6 8 speed engine that was manufactured during the time period indicated the recall is # 14V634000.

- Plymouth Meeting, PA, USA

problem #264

Aug 012017

Grand Cherokee

  • miles
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000(electrical system); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- New Town Sq., PA, USA

problem #263

Jan 212018

Grand Cherokee

  • 65,000 miles

A D V E R T I S E M E N T S

Chrysler (fca us llc) recall T36 / NHTSA 17V-435 incident summary on 2018-01-21, my 2104 Jeep Grand Cherokee stalled while traveling at approximately 65mph. A crash was avoided, but the situation was highly dangerous to passengers and other drivers on the road. This incident exhibited all the symptoms and warnings from Chrysler (fca us llc) recall T36 / NHTSA 17V-435. (summarized below) the vehicle lost power and stalled while driving on the highway. Just prior to the stall, warnings briefly flashed in the instrument control panel. Warnings included; battery saver mode, ABS system failure, suspension failure. All electronics in the vehicle exhibited bizarre behavior and could not be controlled. Additionally the speedometer continually recycled and the wipers turned on with no intervention. Complete loss of power steering and braking occurred. After the stall completed and the vehicle was stopped, a loud high-pitched ticking noise came from the engine compartment. Additionally, a pungent burning smell and smoke came from the engine compartment. The vehicle was completely disabled and unresponsive and was towed to a Jeep dealership on 2018-01-21. A claim was filled with fca us llc recall department on 2018-01-23. As of 2018-01-26, the dealer is still waiting for fca us llc recall department to respond. As of 2018-01-26, the parts are still not yet available for this recall. T36 / NHTSA 17V-435 recall summary 'the alternator on your vehicle may experience diode thermal fatigue failure due to cyclical loads induced by ehps. When the diodes fail, the alternator will no longer supply electrical energy to the vehicle and may lead to a vehicle stall without warning, increasing the risk of a crash. Failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator.'

- Manchester, CT, USA

problem #262

Nov 012017

Grand Cherokee 6-cyl

  • miles
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the vehicle stalled without warning within less than 60 days of owning the vehicle. The vehicle was taken to two different dealers (bayside Chrysler Jeep Dodge, 21219 northern blvd, queens, NY 11361, (718) 229-8700) and (major world Chrysler Dodge Jeep Ram, 43-40 northern blvd, long island city, NY 11101, 1-(866) 614-2884). One dealer indicated that the failure was not a safety issue. The other dealer stated that they were unable to provide a solution to repair the vehicle. The manufacturer was notified of the failure. The failure mileage was not available.

- Maspeth, NY, USA

problem #261

Jan 122018

Grand Cherokee

  • 39,000 miles
Recall on Jeep alternator and brake booster water shield. My complaint is the length of time in getting the parts. The alternator went out and it has been sitting at the dealership for 11 days now and parts are still not released from Chrysler. They will not give me a rental. What is a person to do? except pay 800$ and then fight Chrysler to get my money back.

- St. Albans, WV, USA

problem #260

Jan 232018

Grand Cherokee

  • miles
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V741000 (electrical system). The part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called lustine Chrysler Dodge Jeep dealer at (703)890-7051 and ourisman Chrysler dealer at (855) 822-3228 (located at 14211 jefferson davis hwy, woodbridge, va 22191 and 2406 crain hwy, bowie, md 20716). The dealer and manufacturer stated that the part could become available in late February or the beginning of March. The contact had not experienced a failure. Parts distribution disconnect.

- Woodbridge, VA, USA

problem #259

Dec 242017

Grand Cherokee

  • 75,000 miles

A D V E R T I S E M E N T S

On December 24, 2017 my alternator short circuited and my alternator caught on fire. My car was doing nothing out of the ordinary by delivering christmas gifts to family and friends within a two mile radius. Initially when I started the car, it sounded a little out of the ordinary, but no signs of having an issue. I drove less than a mile, and it started to have an electrical burning smell. I parked my car and turned it off, and when I started the car again, the car had a humming sound, and the battery light came on. I drove ten feet and there was smoke everywhere in my vehicle. When I opened my hood, my alternator was on fire. I parked the car, and never drove it after that. I had to have my car towed to kona auto center at my own expense. Kona auto center was not helpful, and did not have a replacement part for the alternator. They told me to go and buy one, but if something happens then it would be my fault. They gave me the run around, and I ended up being more frustrated because they would not give me loaner, and kept trying to upsell me to another vehicle. The repair to my car was not a concern of theirs, and they could not give me a window of repair time. Being a single mother, and a manager for my company, I do not have time to waste. I ended up trading my Jeep in, and nothing was resolved.

- Kamuela, HI, USA

problem #258

Jan 162018

Grand Cherokee

  • 30,191 miles
I had reached into the storage and outlet trey in the center counsel while going down the highway. My jacket sleeve apparently hit the gear shift and bumped it into neutral. When I realize what was happening I had to apply the brake and push the button on the gear shifter to return it to drive. I reach in this storage tray many time a day and have had this happen before, just not going 70 mph on a highway. If this stick is highly programmable, why can it not be programed to require me to push the gear shift button to change from drive to neutral?? this is dangerous and distracting when driving. Their is not much room for your arm to reach over the shifter to retrieve items in the trey.

- Dallas, TX, USA

problem #257

Jan 052018

Grand Cherokee

  • 61,000 miles
The vehicle stalled while crossing into a four lane highway.the vehicle would not re-start for over a minute all while disabled in oncoming traffic. The check engine line came on, the cluster display showed numerous warnings including service throttle control.

- Williamstown, NJ, USA

problem #256

Jul 102017

Grand Cherokee

  • miles
Jeep T36 recall (NHTSA 17V-435) has been open since July 2017 but Jeep/fca says parts are still not available. I understand this is a dangerous condition and want to know what other remedies/repairs are available since it has been so long.

- Boston, MA, USA

problem #255

Jun 062016

Grand Cherokee

  • miles
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign numbers: 17V572000 (service brakes, service brakes, hydraulic) and 17V435000 (electrical system). The contact received the interim recall notice several months ago. The dealer (anchorage Chrysler Dodge Jeep Ram center, 2601 E 5th ave, anchorage, ak 99501, (907) 276-1331) was unable to verify when the remedy and parts would be supplied from the manufacturer. They estimated mid April of 2018. The interim recall notice did not give a specific date for when the remedy and repair part would become available. The manufacturer was contacted. The contact was not experiencing a failure. Parts distribution disconnect. VIN tool confirms parts not available.

- Anchorage, AK, USA

problem #254

Dec 052016

Grand Cherokee

  • 59,700 miles
My girlfriend was traveling 60 miles per hour down interstate 167 outside of puyallup, Washington on Monday, December 5, 2016. Winter had finally arrived with a light snow and icy roads. While driving down the freeway the dashboard illuminated and the speedometer stopped responding. We have a very important person in my life, a mom, and a step-mom, that is traveling at the rated speed limit in potentially icy conditions and we have lost all systems to include air suspension, airbag system, anti-lock braking system (ABS), electronic braking system (ebs), traction control.

- Maple Valley, WA, USA

problem #253

Dec 192017

Grand Cherokee

  • 75,000 miles
Safety defect/non compliance description and safety risk the alternator may experience diode thermal fatigue failure due to cyclical loads induced by electro-hydraulic power steering. Failed diodes may also develop a resistive short circuit that can result in heat, smoke and/or fire originating within the alternator. Repair description the alternator part number must be inspected on all involved vehicles. Vehicles found with the suspect alternator will have it replaced with a new alternator containing improved diodes on all affected vehicles. Recall status incomplete but repair parts are not available get notified when parts are available on December 19, 2017 we experienced once again another problem. After my son's youth basketball game, we went to the parking lot to head a couple of blocks home at approximately 8:15 pm. Turning out onto the roadway, the dashboard lit up with warning light stating that the battery was low and the electronic power steering started howling. I shut down as much of the infotainment center as possible to conserve power to make sure that I made it home. The front windshield started to fog up so I turned the defroster on low. As soon as the air started coming out, I could smell an electrical fire. Upon my arrival home, I popped open the hood and could smell electrical burn. I decided to shut the vehicle off and research recalls and technical service bulletins. I believe this new issue falls under recall T75.

- Maple Valley, WA, USA

problem #252

Oct 012017

Grand Cherokee

  • 44,000 miles
Driver seatbelt does not retract to tighten on driver while driving or stationary. Serious safety issue! additionally, none of the controls on the right side of the steering wheel work ever; cruise control, park assist, lane departure warning, etc.

- East Nassau, NY, USA

problem #251

Jun 092017

Grand Cherokee 6-cyl

  • miles
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 17V435000 (electrical system). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called milton ruben Chrysler Dodge Jeep Ram at (706) 863-6633 (3508 Washington rd, augusta, ga 30907) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available/parts distribution disconnect. Updated 8/23/18

- Augusta, GA, USA

problem #250

Nov 302017

Grand Cherokee

  • miles
Recall T36 from June 09, 2017 still not repairable due to lack of parts. It is now November. I cannot believe such a hazardous issue can be allowed to be unresolved for this long. Https://www.Chrysler.com/universal/webselfservice/pdf/T36.pdf

- Downingtown, PA, USA

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