CarComplaints.com Notes: The 2014 (and 2015) Jeep Grand Cherokee have a serious defect trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.
10.0
really awful
Crashes / Fires:
14 / 13
Injuries / Deaths:
9 / 0
Average Mileage:
38,118 miles
About These NHTSA Complaints:
This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My jeep has been at the dealership for a year prior to this. On February 21,2023 I gave them a list of a weird smell in my cabin, broken, and missing parts. I was sent an email on the -??March 14, 2023 saying my jeep was fixed and ready I went in on March 17, 2023 to pick up my jeep, from what I could see the broken pieces were repaired. I got in proceeded to drive, after I went maybe 16 miles one way, I had to turn around, there was a weird smell in my cabin. My eyes, and nose started running and my head was feeling weird. I already have COPD. I found the service manager, he went out and got a technician, the tech stuck his head into the jeep and said it was antifreeze. I told him I don-??t know what it is, but I feel weird. They proceeded to lift the hood and there was black smoke, the tech said the -??PVC-?? hose was disconnected. I didn-??t know what that was, I left the jeep there. I didn-??t feel well throughout the weekend, went to my Dr. Monday March 20, 2023. I had a very bad headache, short of breath, nausea, just feeling really bad and run down. I was told it was possible carbon monoxide poisoning, especially since that PVC hose not connected would distribute exhaust into the cabin. I was then taken back to the emergency room on Sunday March 26, 2023, I couldn-??t stop vomiting, stomach hurt so bad and headache. I reached out to the dealership, and informed them what happened. They never replied back. I need help please, I-??m a disabled U.S. Air Force retired veteran with COPD and other medical conditions. This situation is unacceptable. I-??ve tried to get a meeting with the owners, on several occasions. Since they had my engine taken apart and just sitting out back of their dealership for months. I want the engine replaced completely, or they can send my jeep to another dealership to make sure the engine is complete and fixed. This could have killed me!
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 55 MPH, the vehicle lost motive power and stalled with the check engine warning light illuminated. The contact stated that after he disconnected and reconnected the battery cable, the vehicle was able to be restarted, and operated normally. The vehicle was taken to the dealer to be diagnosed. The mechanic found no failure with the vehicle. The manufacturer was not contacted. The failure mileage was 114,000.
Car wont start when button pushed and everything in the jeep has been fixed and it still wont work Leaks oil non stop. Work needing to be done: New transmission to stop leak New Fuel Injection pump to start car (has not) New Shifter New Battery New Dashboard as the screen would flicker Car barely has 100k miles on it. Makes no sense
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the water in fuel system message was displayed. The contact stated that the fuel gauge displayed conflicting fuel levels. While driving at various speeds, the vehicle stalled. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who cleaned the fuel tank. The contact received notification of NHTSA Campaign Number: 22V406000 (Fuel System, Diesel) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The approximate failure mileage was 146,000. VIN tool confirms parts not available.
- East Peoria, IL, USA
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In 2022 our 2014 grand jeep cherokee Pentastar oil filter housing cracked leaking oil and mixing with the coolant.While driving both levels became dangerously low and there was a burning smell. It is now 2023 and our 2015 jeep wrangler just had the exact same issue with the Pentastar oil filter housing crack and oil leaking to dangerous levels. This is a known issue with Jeep, why are there no safety recalls ??
Have an oil leak in the in the oil filter housing. it bolts to the engine block and is a vital part to the security of the engine. its a possibility that the engine could catch fire. the component has been checked by a authorized jeep dealer and this is the cause of the oil leak. my extended warranty will not pay for the repair of this part. the dealer insisted i buy the extended warranty only to not have said repair covered.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving 50 MPH, the check engine warning light illuminated. The contact stated that after parking the vehicle, he noticed transmission fluid leaking underneath the vehicle. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing the oil coolant to be replaced. The vehicle was repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 106,000.
While driving vehicle it doesn't matter if it is highway speeds or street speeds, transmission shifts into neutral and makes car stall. Almost got into at least 4 accidents because of the issue, glad drivers behind me were paying attention and quickly avoid the accident. I have to wait at least ten minutes before car will start again, during those ten minutes car will try to start but without luck. No check engine light, been to at least 5 different shops and no one can say what is wrong because check engine light is not on. And issue happens randomly and technicians Haven't been able to replicate issue. It is a safety hazard. I know jeep Cherokee have a recall for something similar. But it doesn't apply to mine since mine is a Grand Cherokee. Model before mine 2011 to 2013 have a recall for a similar issue but it doesn't apply to mine because mine is a 2014.
My 2014 Jeep Grand Cherokee started to leak oil slowly. We started to smell a burning scent when accelerating. This problem has slowly happened for a while before an oil light showed up on the dash. We took it to the mechanic & had an diagnostic test done. It was confirmed that our oil filter housing was leaking. This issue could have destroyed our engine. While pricing this repair, we've contacted several mechanics and all have stated that this oil filter housing is a major issue for Mopar (Dodge, Jeep, Chrysler, Fiat). The parts are sold out of Auto Zone, NAPA, Advanced Auto Parts and can only be purchased on the Mopar site or Amazon. The issue with the part is that it's plastic which dries, cracks & can be easily warped. Dorman has made an aluminum replacement which is hard to come by due to the amount of people that are constantly having to repair this part. The oil filter housing was poorly constructed/designed. This is a major malfunction that could completely ruin a vehicle. There are several YouTube videos, blogs and articles discussing this issue. This should've been recalled voluntarily but I'd like to know that I won't have to replace this part again on my dime in the future when a faulty designed item was placed into my car which is a large investment.
*NHTSA Please Help* I purchased my 2014 Jeep Grand Cherokee brand new in June 2014 from a FCA authorized dealership. I have meticulously maintained, gently driven, and greatly cared for this Jeep since day one. Have only ever had the Jeep serviced at the FCA authorized dealership where I purchased. I have followed and complied with all Jeep manufacturer service recommendations since day one. At 115,000 miles, I am currently experiencing a loud ticking noise resulting from failed rocker arms and failed lifters. These failed rocker arms and lifters will result in complete and catastrophic engine failure. I am also experiencing significant engine oil leaking coming from a failed oil cooler. The Mopar oil cooler in this 3.6 Pentastar engine is made of plastic, and is highly susceptible to failure. I have talked to multiple ASE Certified Mechanics that both issues I am currently experiencing are extremely common amongst these 3.6 Liter Pentastar V6 24 Valve VVT engines. I feel very unsafe as the owner and operator of this Jeep Grand Cherokee, and have lost all confidence as it relates to the safety and reliability of this vehicle. If the vehicle cannot provide reliable and safe transportation, that completely eliminates all safety as a driver and for all passengers of this vehicle. *NHTSA* Please help the owners of the vehicles with these engines with appropriate recalls and procedures to ensure the safety of our vehicles. Thank you.
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while his wife was driving at highway speeds, the emissions filter warning message appeared on the instrument panel. The contact then stated that the error message disappeared while he was driving; however, a message reading "Incorrect Diesel Exhaust Fluid quality detected. No engine starts in 200 miles" appeared on the instrument panel. The dealer was notified of the failure and the contact was instructed to bring the in vehicle for an inspection. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately 64,000.
It has been 5 months since I received a notice from Jeep that my vehicle has a recall due to a possible fuel pump failure (NHTSA# 22V-406). At the time I received the notice there were no parts available to remedy this problem. The parts are still unavailable. This is unacceptable. I worry when driving the car that it might leave me stranded in a dangerous situation. I have explored selling the car back to the Jeep dealer but they don't want it due to the open recall and I can't in good conscience sell it privately. When the open recall is brought up no one wants it. How long are Jeep owners in this situation supposed to wait for this to be fixed. It seems like 5 months is too long. What is NHTSA doing to remedy this?
Computer system on dash started flashing & going out while driving telling me to turn engine off engage in park is disabled. Would let me shift gears making loud noise in engine
My son started the Jeep Monday morning and the engine light came on which has never happened before. Then something occurred under the hood and there was a fire. Luckily my son was able to get to a garden hose and put out the fire but now I have a 2014 Jeep Grand Cherokee that has fire damage and needs to be taken into a Jeep dealership for repairs. I have only had the vehicle for a little over 2 years.
On several occasions, while driving between 30 - 70 miles per hour - car goes into neutral by itself leaving you trying to steer the car to the side of the road under multiple risky situations. When pulled over - car can be put into park but if your foot is on the brake pedal the car sputters and won't shut off until brake pedal is released. You can still steer the car to the side of the road but no acceleration is possible. Restarting the car isn't possible for about 20 - 30 minutes. Most occurrence have happened on the interstate. There are no warning signs prior to the occurrences and it's extremely scary trying to get to safety. Diagnostics have been completed by Jeep dealerships and other repair shops and it's been stated all recalls have been made to this car in the past. The fact the car goes into neutral itself is scary. The most recent event puts the total of occurrences at 15 since I have owned the car. No one seems to have an explanation --all I know is its very dangerous especially on the freeway. I would like to know what can be done to get this resolved before someone get hurt.
Their is oil being introduced into the coolant reservoirs. Jeep Grand Cherokee Ecodiesel. The vehicle are having failed oil coolers that stemmed from the failed EGR coolers. The driving of these vehicles for over a year awaiting a fix has caused the engines to have other failures. There has been over 10 recalls on these Ecodiesels since I bought the jeep brand new in 2014. They made a deal with the EPA lawsuit and did a software patch which changed the engine function issues, they did a patch on the power train control module, transmission control module, and apparently the ECM engine control module. I-€™ve had nothing but -€œcheck engine-€ light codes in since the first patch in 2016 that they didn-€™t put in the records, I have the work order showing the patch. In 2019 the lawsuit the EPA approved for them, allowed them to place a new patch that caused other components to continue to malfunction like the-€ high pressure fuel pump now. The dealerships are saying the failures aren-€™t due to their negligence and are causing consumers to deal with costly repairs that-€™s not their faults. I got a bill for $29,000 for a new engine, they said my jeep was under extended warranty but don-€™t want to help foot the repairs. Also stated they would reimburse recall work that customers paid for prior to recalls coming out within 60 days, but it has taken me over 4 years to try and get reimbursed. My car is at the dealership now and has been down since April 29, 2022.
The right cylinder head is misfiring and needs repair. NHTSA previously investigated complaints on the left cylinder head. MOPAR issued a warranty bulletin (D-14-12) on June 10, 2014 for 2011 - 2013 model vehicles for left cylinder head extended warranty coverage period of 10 years/150K miles. Upon my further investigation, the cylinder heads misfiring is a known issue on model years beyond 2013, yet Mopar has not issued an extended warranty bulletin. The cost to repair it is thousands of dollars. My model year 2014 was manufactured in 2013. If this is not repaired, it will do permanent damage to the catalytic converter, and beyond. The dealer inspected the vehicle and confirmed malfunction. No prior warnings given prior to cylinder head misfire, when it happened the Check Engine Light came on.
The lower radiator hose clamp failed due to corrosion. This resulted in a loss of coolant which could lead to engine damage or complete failure. There was no indication that eh cooling system was leaking other than the loss of fluid in the coolant overflow tank. This type of spring clamp is used on many vehicles and in 40 years of working on cars have never seen one fail in this manner. Many otehr vehicles may use this clamp and I am sure it has been affected by weather here in the NE.
Engine oil cooler (OEM part number ) 68525212AA failed. Causing significant power loss on freeway. Had to immediately pull over on freeway with no warning. Oil temp causes car to have significant power loss and extremely unresponsive engine also while on freeway causing me to slow well below suggested speed and speed of traffic. The steam caused by coolant loss onto side of engine made it difficult to see out window. Also the temps got so hot that it burnt some heat shielding on a upper hose on engine and the engine padding melted to the top of the engine. it has been inspected by a professional mechanic and replacement of failed part will be installed by the dealership after part is available. Currently on back order. No warning lamps came on prior to engine power loss after my family pulled over the temperature gauge responded. After looking through the digital gauges the you can switch through - (however are not displayed while driving and cannot be switched while in motion.) the oil temp had been maxed out and maxed out prior to the coolant temp increasing above normal levels.
A D V E R T I S E M E N T S
- Corsicana , TX, USA