The contact owns a 2014 Jeep Grand Cherokee. While driving at an unknown speed, the steering lost power without warning. The vehicle was taken to an independent mechanic who diagnosed that the electric power steering pump needed to be replaced. The vehicle was in the process of being towed to zeigler Chrysler Dodge Jeep Ram (847-565-2442, located at 208 w golf rd, schaumburg, il 60195) for diagnostic testing. The manufacturer was made aware of the failure and provided case number: 68248550. The vehicle was not repaired. The failure mileage was approximately 82,000.

- Mt. Prospect, IL, USA

The transmission would disengage when driving in the mountains causing sever deceleration almost killed me in traffic. The suspensions front and rear are absolutely horrendous. Suspensions makes loud screeching noises. Rear suspension is almost non existent. Rear suspension bounces sideways or rolls more sideways while driving over bumps on highway. Steering is loose. And electrion control issues as well

- Denver, CO, USA

The power steering becomes ineffective particularly in colder weather. From what I have read online, power steering problems are very common with this year model. This started happening in 2017 to our vehicle. We have to stop the vehicle, move the wheel left & right a few times to get it to start working again. This happens when we are going from reverse, then switch gears to drive. This has happened on a city street, in our drive way, & when turning at a red light, it was very scary for my wife when it happened at the light.

- Savannah, GA, USA

Dealer told me I have a slow power steering leak with rack and pinion steering. Seems to be a common issue with this model and year vehicle that has potential safety impacts for potential fire, yet I don't show this as a recall affecting my vehicle.

- Fort Wayne, IN, USA

2014 Grand Cherokee Laredo with <57K miles. After taking it in to have recalls done and fluids checked/oil change, car was having steering issues at slow speeds (think pulling in/out of parking spots). Brought it into the the same dealership and they said that it needed a new gear assembly (leak) as well as *possibly* a new ps pump, but they wouldn't know for sure until we brought it back in. I was told by another mechanic that it will, in fact need both done...for $3K. This is probably my 12th Jeep and I've never had an issue like this. I'm so disappointed that this seems to be a "known issue", yet Jeep hasn't done anything about it. I should also mention that this Grand Cherokee has never been off road, and we live in Suburban Chicago...hardly any hills or mountains here.

- Clarendon Hills, IL, USA

The contact owns a 2014 Jeep Grand Cherokee. While the driver was attempting to make a left turn, the instrument panel lighting flickered. In addition, the service shifter indicator illuminated and the steering lost power. The steering power returned temporarily, but the failure recurred. The vehicle was taken to gurnee Chrysler Jeep Dodge Ram (847-932-3080, located at 7255 grand ave, gurnee, il 60031) where a diagnostic test was recommended. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 89,000.

- Fox Lake, IL, USA

Takata recall as I was driving on a street and was trying to turn, my steering wheel stopped working. It wouldn't turn at all so I had to pull over and call for help. I got it to a shop and the electric power steering pump went out.

- Saint Marys, GA, USA

While driving lost power steering. Vehicle was in a parking lot when this occurred.

- Palm City, FL, USA

Vehicle has 107,000 and was told there is a pin hole leak in the rack and pinion causing a loss of power steering fluid. After looking on the Jeep forums this seems to be a common issue with the generation Jeep.

- Hartland, WI, USA

While in motion, on my way work, my 2014 Grand Cherokee summit with 3.0 L turbo diesel engine, 220 amp alternator and 49000 miles experienced a loss of power steering, battery light came on, voltmeter showed no charging of battery. My electronic indicator system stated the vehicle went into battery saver mode with a loss of ABS, heating and ventilation, air suspension system, all safety enhancements such as park sense, no electronic transmission system changes and check engine light came on. There was a recall on gasoline engine 2014 Grand Cherokee along with others (Chrysler recall T36) and I have seen another complaint similar to mine sharing the same engine on this sight. I do believe this is was caused by catastrophic alternator failure. A new battery was installed and the battery light is still on and still in battery saver mode( an indicator also of no charging) and volmeter indicates no charging. I will be replacing the alternator tomorrow.

- Lisbon Falls, ME, USA

Steering wheel locked up while driving, was told by mechanic it is the electric power steering pump. Also a week before the drivers headrest suddenly deployed while driving (Jeep has never been into a car accident & I am the original owner to this 2014) was told it will be at least $2000 with all parts & labor. This is very serious and dangerous and I have read the steering wheel has locked up on hundreds of others while driving. The Jeep did not turn off when the steering wheel locked up. While driving to get out of the road the engine revved up at 20 mph and the Jeep did not want to go- had to switch into sport mode to continue to drive out of the road way and the engine revving calmed down. The head rest is broke and can not go into its regular position. Did not get a price estimate on that yet. This should be fixed by Jeep!!!

- Daytona Beach, FL, USA

Gear switches from drive to sport by itself while in motion frequently for last 8 weeks

- Salem, MA, USA

Power steering failed, power steering unit cracked and leaking was driving 55mph on us 40 nearing elkton. Power steering became heavy, came to a stop at a red light. Turning into a shopping center for a autozone. At this point the vehicle was near impossible to drive. If there were and emergency maneuver to be made U definitely would not have made it and easily could have been involved in an accident... checked power steering reservoir was empty, looking at the power steering unit the bottom was soaked and below the power steering unit was soaked... purchased hydraulic fluid and was able to get the vehicle home. Looking online I saw there were other complaints similar in description.. filed I believe with the ntsb, I may be missing a letter... in either case Chrysler/Jeep is aware of this and I cant believe there has not been a recall on this... this is a dangerous safety hazard. I can provide a mechanic's description of damage...

- Essex, MD, USA

My 2014 Jeep Grand Cherokee, shut down while I was driving in the issaquah fall city road. Steering wheels locked and brakes failed and everything shut down. I barely made it to the walgreens parking lot where the vehicle completely died to the point where even the keys wouldn't work. I barely made it alive. I am glad I didn't crash into anyone. I had to tow the vehicle later in the day to the dealership. They asked me to drop it off at their garage. Today they got back to me saying, there was an open recall on the vehicle and that caused the alternator to fail and shut down everything. They said because it's an open recall they would fix it themselves as it's covered under some warranty. But they also told me that there is an issue with some oil pressure sensor and the AWD system is stuck in AWD and they will have to fix it and have me a parts and labor charge of 2000 usd which I have to bear. Is this normal practice. I don't know how the AWD system suddenly got into this state. If it's a result of the alternator issue caused by the open recall, wouldn't they manufacturer/dealer have to bear it.. thanks !!

- Issaquah, WA, USA

Vehicle engine light came on - rear windshield wiper started even though switch was off, power steering failed and engine shutoff while driving on city street, horn beeping intermittently whether driving or not. Several messages displayed for about 2 seconds -ECM lost communication and other msgs I couldn't get because they only flashed on the screen. Keyfob battery low even though I just put in a new battery.

- Arlington, VA, USA

Power steering failure: 2014 Jeep Grand Cherokee 2 weeks prior, we had our Jeep in for an oil change and all fluid levels were checked. While on a road trip, an indicator light for "power steering service needed" came on suddenly just before I was about to get on the highway. I pulled over immediately at an autoparts store. We checked the power steering fluid reservoir and it was empty. We added power steering fluid but it would not bleed into the system. At that point, the power steering went out making it very difficult to steer at lower speeds. It seems unusual for the power steering to go out suddenly with very little warning. We took it to the shop and learned that the power steering gear box was leaking and had to be completely replaced. Additionally, the power steering module assembly failed at the same time and also had to be replaced (along with the power steering pump too since that is not sold separately even though it was in working order). All in all, we ended up paying close to $3,000 for replacing basically the entire the power steering system on a 4 year old vehicle. In my 30 years of driving, I have never had a newer car have such a big failure of a critical safety system and with very little warning. I was lucky that I was able to pull over and was not on the highway driving when it happened or we could have crashed. I did some online research and have seen multiple other steering system complaints (leakages and failures at very low mileages) from 2014 Jeep Grand Cherokee owners. I believe the power steering gear box design is faulty for it to leak so suddenly and quickly. The repair person told me it should not leak and that it must have happened very suddenly. Please consider doing additional research into this issue and if warranted, issue a recall for 2014 Jeep Grand Cherokee, to fix this problem. Please encourage Fiat to fix the flaw.

- Pinckney, MI, USA

My Jeep as the T36 alternator recall. My vehicle recently was affected by this recall and it's extremely dangerous. My enter vehicle powered off and that left me with no power steering or much control of the vehicle while traveling down the road.. when I was able to get to a safe location I found my alternator smoking heavy and my car was completely dead. I took the Jeep to the dealership and the only current fix is to replace the alternator with the same faulty design that failed in the first place. This is extremely dangerous if this would have failed at a higher rate of speed or in any daily driving situation. I cannot believe Chrysler is getting away with this.

- York, PA, USA

I was driving down my neighborhood street when the stability control indicator starting chiming that the system was turned off. My windshield wipers then turned on automatically and would not shut off, the headlight indicator turned as well. When I arrived home I let the Jeep sit for a little while until I restarted it. The same things happened except this time the ABS brakes warning lighted up as well as the check engine light.

- Jensen Beach, FL, USA

My girlfriend was traveling 60 miles per hour down interstate 167 outside of puyallup, Washington on Monday, December 5, 2016. Winter had finally arrived with a light snow and icy roads. While driving down the freeway the dashboard illuminated and the speedometer stopped responding. We have a very important person in my life, a mom, and a step-mom, that is traveling at the rated speed limit in potentially icy conditions and we have lost all systems to include air suspension, airbag system, anti-lock braking system (ABS), electronic braking system (ebs), traction control.

- Maple Valley, WA, USA

Driver seatbelt does not retract to tighten on driver while driving or stationary. Serious safety issue! additionally, none of the controls on the right side of the steering wheel work ever; cruise control, park assist, lane departure warning, etc.

- East Nassau, NY, USA