Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: The 2015 Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

The 2014 Jeep Grand Cherokee also has the same transmission issues.

10.0

really awful
Crashes / Fires:
63 / 0
Injuries / Deaths:
14 / 0
Average Mileage:
9,664 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Jeep Grand Cherokee drivetrain problems

drivetrain problem

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2015 Jeep Grand Cherokee Owner Comments (Page 2 of 10)

« Read the previous 20 complaints

problem #166

Jun 302016

Grand Cherokee

  • 9,000 miles

A D V E R T I S E M E N T S

While driving, the gear shift control mechanism will shift into neutral when inadvertently bumped. This has occurred on a few occasions while I was reaching across to the glove compartment, passenger seat, radio, or phone charger console area. All of these areas are near, or in line with, the gear shift control which is located in the middle of the car below the arm rest on the driver's right hand side. Twice this has occurred on the highway when I was reaching for change for a toll. Per the design (according to my dealer's customer service representative), the gear shift button doesn't require it to be pushed in when shifting from drive to neutral. So, when/if I lightly bump it (as I have without realizing it), it will simply & quietly shift from drive into neutral. It is a design flaw that is very dangerous. The button on the gear shift lever should require the driver to press it for any shift changes. The customer service agent at the dealership told me all the Jeep gear shifts were designed this way. I asked him if I should file a complaint with Jeep Chrysler and he told me if I wanted to I could but... then he just shrugged his shoulders. So, rather than taking the chance of being ignored I felt it was important file a complaint with the NHTSA before someone gets injured or killed.

- Newport, NH, USA

problem #165

Aug 072016

Grand Cherokee

  • 4,500 miles
Vehicle was being parked in my garage moving slowly forward with no application of throttle and began to suddenly accelerate. Standing on the brake would not fully hold it and it went into rear wall.

- Loudon, TN, USA

problem #164

Jul 182016

Grand Cherokee

  • 8,500 miles
The contact owns a 2015 Jeep Grand Cherokee. Whenever the engine was turned off or if the doors were open in any gear selection except for park, the gear shifter would shift independently into the park position. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The vehicle was previously repaired per NHTSA campaign number: 16V240000 (power train). The failure mileage was 8,500.

- Old Bridge, NH, USA

problem #163

Aug 042016

Grand Cherokee

  • 16,000 miles

A D V E R T I S E M E N T S

I wanted to let you know that the recall fix on the 2015 Jeep Cherokee for the transmission problem (difficulty getting the car into park, going into reverse instead) is still occurring after the ¿recall repair¿ by Chrysler. I have owned a 2015 Jeep Cherokee summit since December 2014. There is a change to the shifting mechanism with the recall repair, however, problems still exist in getting the car into park. I still have to be extremely careful and double check to make sure that the car is in park and not reverse when I attempt to exit the car. The shift to park should be easy and the casual driver (renter/ borrower/ young adult driver) of this type of vehicle is in danger of a life threatening incidence if they are not adequately trained on how to effectively place the car in park. It just does not operate safely and requires too much attention to execute, what should be, a simple driver function. After the recall repair, I am still experiencing incidences where the car will roll in reverse when I think it should be in park. Please, please, please address this again with Chrysler and require them to provide a permanent fix to this severe and dangerous issue.

- Nicholasville, KY, USA

problem #162

Jul 272016

Grand Cherokee

  • 9,000 miles
The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was being parked, the vehicle began to roll forward and crashed into a big boulder and shrub. There were no injuries and a police report was not filed. In addition, the vehicle was towed to a tow yard and began to roll forward off the tow truck. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 9,000.

- Laurel, MT, USA

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problem #161

Jul 202016

Grand Cherokee

  • 17,000 miles
Two weeks ago, the Jeep dealer completed the automatic transmission recall which insures the transmission is in park when a driver door is opened. However, the problem of knowing what gear the Jeep is in remains.. since the recall was installed, there have been two instances where I thought the Jeep was placed in one gear but actually was in a different gear. Once, I thought I had shifted the Jeep into park but it was in reverse. A 2nd time I thought I was in drive but actually was in neutral. The safety issue remains that if a driver is mildly distracted after thinking he/she has switched the transmission into park; but actually the transmission is in reverse, the Jeep could back over a person or hit something behind it.

- Scottsdale, AZ, USA

problem #160

Jul 222016

Grand Cherokee

  • 12,800 miles

A D V E R T I S E M E N T S

Had S27 transmission shifter software fix applied. Asked dealer what happens when driver's door is opened at cruising speed (or door closed switch fails while driving). Will transmission automatically shift to park - destroying the transmission and possibly injuring someone" what specific conditions must be met for transmission to automatically shift to park" dealer does not know. Called Chrysler - they don't know. Dealer did not provide new user manual pages as indicated by the recall letter - perhaps this information is in these pages.

- Boca Raton, FL, USA

problem #159

Jul 212016

Grand Cherokee

  • 36,200 miles
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving from a complete stop, the transmission independently shifted into the park position. The vehicle was restarted and it functioned as normal. The failure occurred only after the vehicle was serviced under NHTSA campaign number: 16V240000 (power train). The contact mentioned that the recall remedy was insufficient and scheduled an appointment with the dealer for the vehicle to be diagnosed and repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 36,200.

- West Orange, NJ, USA

problem #158

Apr 152016

Grand Cherokee

  • 25,000 miles
Jeep sent out a safety recall months ago about the transmission sticking in first gear. Very dangerous when pulling into traffic. Two different dealers say no parts available to repair. I would sell it because of this problem, but can't honestly sell it with problem. Twice they claim to have fixed it with "software". both times care was still under manufacturer's warranty I have owned over 40 vehicles, and this is the worst service I have ever seen bar none. I don't think Jeep has even designed a fix yet.

- Bennettsville, SC, USA

problem #157

Jul 232016

Grand Cherokee

  • 14,000 miles
The contact owns a 2015 Jeep Grand Cherokee. While stopped or in park, the vehicle's gear jumped into reverse and rolled into the water. The contact was able to stop the vehicle by depressing the brake pedal. There were no injuries and a police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 16V240000 (power train). The failure mileage was 14,000.

- Loami, IL, USA

problem #156

May 252016

Grand Cherokee

  • 11,000 miles

A D V E R T I S E M E N T S

The problem is with the transmission electronic shift lever on the Jeep Grand Cherokee 2015. Chrysler Jeep know about the problem and there is a recall. This is the same vehicle that recently made world press when the 2015 Jeep rolled back and killed the famous movie actor in California. On two separate times, when we put the car into park, the shifter slips out of park and goes into neutral and rolls. During one of the occasions the Jeep came out of park and rolled and hit our garage. There was no major damage and fortunately no one was injured or killed, but it did crack the bumper and pushed it up. And although Jeep stated in their recall notice that they intend to repair the vehicle free of charge, they have refused to assume any responsibility for the accident and yet they have contacted me a number of times to make sure I take my vehicle in to get the recall repaired. Fiat Chrysler automobiles has been incompetent and unethical in handling this problem. In my opinion, fca is more concerned with covering up the problem and the accidents that have occurred then taking responsibility for their faulty parts and construction.

- Stevens Point, WI, USA

problem #155

Jan 202015

Grand Cherokee

  • 1,055 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving approximately 18 mph, the vehicle hesitated and the engine revved without warning. The vehicle was taken to a local dealer who diagnosed and replaced the transmission and computer. The failure recurred and the vehicle was taken back to the dealer. The technician diagnosed and replaced the valve body. The failure recurred four times the manufacturer was made aware of the failure and assured the contact that the failure was covered by the warranty. The manufacturer referred the contact back to the dealer for more detailed diagnostic testing. The vehicle was not repaired. The failure mileage was 1,055...updated 11/21/16

- Powell, OH, USA

problem #154

Jun 222016

Grand Cherokee

  • 900 miles
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While the vehicle was parked, the contact believed that the vehicle accelerated forward without warning. The contact lost consciousness temporarily. When the contact regained consciousness, he was outside the vehicle and his left foot was under the front driver side tire. The contact was unsure of the events that occurred. The contact received injuries to the ribs, leg, foot, ankle, and knee, which required medical attention. The vehicle was towed. A police report was not filed. The vehicle was not repaired. The approximate failure mileage was 900. Parts distribution disconnect. Updated 09/22/16

- Des Plaines, IL, USA

problem #153

Jul 212016

Grand Cherokee

  • miles
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

- Rocky Mount, VA, USA

problem #152

Jul 182016

Grand Cherokee

  • miles
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (power train). The vehicle was taken to the dealer, but the technician stated that the vehicle was not repaired due to a technical issue. The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

- Brooklyn, NY, USA

problem #151

Jul 142016

Grand Cherokee

  • miles
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (power train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. Parts distribution disconnect.

- West Minster, CO, USA

problem #150

Jun 302016

Grand Cherokee

  • 12,000 miles
I backed up to a parking stall and shifted transmission in what I thought was park. But the transmission was still in reverse. When I was exiting the car, it started to move backwards. I hit the brake pedal, but the car hit a post. There was some damage to the rear bumper.

- Carpentersville, IL, USA

problem #149

Dec 282015

Grand Cherokee 6-cyl

  • 70 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving 35 mph, the vehicle independently engaged the sport feature and revved rapidly. The vehicle accelerated rapidly as if it were in overdrive. The failure recurred intermittently. The vehicle was taken to the dealer where it could not be diagnosed, but the cause of the failure was not found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 70.....updated 08/29/16 updated 08/30/16.

- Clayton, NC, USA

problem #148

Jun 012016

Grand Cherokee

  • 6,290 miles
The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was parked in the driveway, it rolled backwards. The failure recurred twice. The vehicle was taken to the dealer, but was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V240000 (power train) and stated that the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 6,290. Parts distribution disconnect.

- Staten Island, NY, USA

problem #147

Jul 072016

Grand Cherokee

  • 10,000 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving at any speed, the gear shifter downshifted by itself without warning. The vehicle was pulled over and the engine was restarted. The failure recurred multiple times. The vehicle was not diagnosed or repaired. The manufacturer was not notified. The approximate failure mileage was 10,000.

- Townsend, GA, USA

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