CarComplaints.com Notes: The 2015 Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

The 2014 Jeep Grand Cherokee also has the same transmission issues.

10.0

really awful
Crashes / Fires:
67 / 0
Injuries / Deaths:
14 / 0
Average Mileage:
9,863 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Jeep Grand Cherokee drivetrain problems

drivetrain problem

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2015 Jeep Grand Cherokee Owner Comments (Page 2 of 10)

« Read the previous 20 complaints

problem #172

Aug 242016

Grand Cherokee

  • 6,030 miles

A D V E R T I S E M E N T S

Received a recall for the transmission on my Grand Cherokee took it to the dealer for recall but work was not done called dealer and Jeep chysler to complain but all I get is a run around I will not bring it back to herb chambers in danvers MA they don't care if the car is unsafe to drive they got you to buy this garbage they got there money was told to take it some where else they would no take a look at the car and I cant bring it back anywhere else till a regional mgt approves it. The vehicle is unsafe to drive

- Lowell, MA, USA

problem #171

Aug 182016

Grand Cherokee

  • 13,000 miles
NHTSA id number: 10894308 this same issue happened to our 2015 Grand Cherokee after the software safety recall of the transmission control lever. Proceeding in drive on a highway, the lever was gently brushed - not hit hard - and the transmission went into neutral. The thumb button was not depressed. This is a significant safety issue, and we did not experience it prior to the software update. It has now been replicated several times, and a video can be provided if necessary.

- Mclean, VA, USA

problem #170

Jun 132016

Grand Cherokee

  • miles
The contact owns a 2015 Jeep Grand Cherokee. The contact had not experienced any failures before the dealer completed a software update per NHTSA campaign number: 16V240000 (power train). While the vehicle was parked, the gear shifted out of position. The vehicle lunged forward at a high rate of speed and crashed into a wooden structure. There were no injuries and a police report was not filed. The contact was able to re-enter the vehicle to ensure the vehicle was placed in park. The dealer was unable to replicate and diagnose the failure. The vehicle was not repaired, but the structural damages were to be addressed by the insurance company. The VIN was not included in NHTSA campaign number: 16V240000 (power train). The contact was unable to determine when the failure would recur. The manufacturer provided no solution. The VIN was invalid. The failure mileage was not available. Updated 11/17/16

- Coshocton, OH, USA

problem #169

Jul 072016

Grand Cherokee

  • 6,245 miles

A D V E R T I S E M E N T S

The contact owns a 2015 Jeep Grand Cherokee. While the contact's vehicle was parked, it independently switched into reverse and crashed into another vehicle. The failure occurred without warning. The air bags did not deploy. A police report was filed and no injuries were sustained. The vehicle was at the dealer where the failure occurred. The VIN was included in NHTSA campaign number: 16V240000 (power train), but had not been diagnosed because the dealer refused to remedy the vehicle. The manufacturer was notified of the failure. The failure mileage was 6,245.

- West Haverstraw, NY, USA

problem #168

Jun 152016

Grand Cherokee

  • 3,600 miles
I currently lease a 2015 Jeep Grand Cherokee ltd. While driving at 65mph the car downshifted without any input from driver nearly causing a collision. In a separate incident, car traveling about 65mph car upshifted independently while in drive gear. Car finally stopped safely, restarted and was normal. Another incident, car had been parked with engine off for more than 20 minutes in parking place. Vehicle put into reverse, showing on instrument panel, gear shift, and backup remote camera. When accelerator pressed while in reverse, vehicle shot forward nearly hitting brick wall. Vehicle shifting is slow to react when stopped and then put in reverse and then drive when parking, merging into traffic, etc. Recall 16V240000 was installed immediately upon complaint to dealer. Vehicle still shifts roughly while in motion. Contacted Chrysler and dealer about dangerous conditions to no avail. Dealer cannot help without approval of Chrysler capital :leasing to change out vehicle! I could not live with myself if vehicle should act on its own and kill or hurt someone else! I have never had an accident in more than 50 years of driving and have driven and owned more than 10 different makes of vehicles, including 5 Jeep Grand Cherokee. Jeep's brand has been damaged irreparably when a vehicle's manufacturer refuses to take a dangerous vehicle off the road after multiple recalls for the same model and others in its model line! it is also noted that the first 11 digits of the VIN (with similar problems are within one number of mine), appears on this website! when first speaking with fca employees, the onus was put on the operator, not the vehicle! fca needs to be accountable for their own products! fca refused additional help because vehicle wasn't taken to dealer enough times! issues do not show on diagnostics. Vehicle mileage approx. 3600 at time of incidents.

- Vernon, CT, USA

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problem #167

Nov 152014

Grand Cherokee

  • 300 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving 60 mph, the vehicle independently shifted into neutral when the gear shifter stick was in drive position. In addition, the vehicle dropped down in gears independently without warning, which caused the vehicle to slow down abruptly. The failure recurred whenever the vehicle was operated. The contact stated that the VIN was included in NHTSA campaign number: 16V240000 (power train) and referenced the recall to the dealer. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 300.

- De Soto, MO, USA

problem #166

Jun 302016

Grand Cherokee

  • 9,000 miles

A D V E R T I S E M E N T S

While driving, the gear shift control mechanism will shift into neutral when inadvertently bumped. This has occurred on a few occasions while I was reaching across to the glove compartment, passenger seat, radio, or phone charger console area. All of these areas are near, or in line with, the gear shift control which is located in the middle of the car below the arm rest on the driver's right hand side. Twice this has occurred on the highway when I was reaching for change for a toll. Per the design (according to my dealer's customer service representative), the gear shift button doesn't require it to be pushed in when shifting from drive to neutral. So, when/if I lightly bump it (as I have without realizing it), it will simply & quietly shift from drive into neutral. It is a design flaw that is very dangerous. The button on the gear shift lever should require the driver to press it for any shift changes. The customer service agent at the dealership told me all the Jeep gear shifts were designed this way. I asked him if I should file a complaint with Jeep Chrysler and he told me if I wanted to I could but... then he just shrugged his shoulders. So, rather than taking the chance of being ignored I felt it was important file a complaint with the NHTSA before someone gets injured or killed.

- Newport, NH, USA

problem #165

Aug 072016

Grand Cherokee

  • 4,500 miles
Vehicle was being parked in my garage moving slowly forward with no application of throttle and began to suddenly accelerate. Standing on the brake would not fully hold it and it went into rear wall.

- Loudon, TN, USA

problem #164

Jul 182016

Grand Cherokee

  • 8,500 miles
The contact owns a 2015 Jeep Grand Cherokee. Whenever the engine was turned off or if the doors were open in any gear selection except for park, the gear shifter would shift independently into the park position. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The vehicle was previously repaired per NHTSA campaign number: 16V240000 (power train). The failure mileage was 8,500.

- Old Bridge, NH, USA

problem #163

Aug 042016

Grand Cherokee

  • 16,000 miles
I wanted to let you know that the recall fix on the 2015 Jeep Cherokee for the transmission problem (difficulty getting the car into park, going into reverse instead) is still occurring after the ¿recall repair¿ by Chrysler. I have owned a 2015 Jeep Cherokee summit since December 2014. There is a change to the shifting mechanism with the recall repair, however, problems still exist in getting the car into park. I still have to be extremely careful and double check to make sure that the car is in park and not reverse when I attempt to exit the car. The shift to park should be easy and the casual driver (renter/ borrower/ young adult driver) of this type of vehicle is in danger of a life threatening incidence if they are not adequately trained on how to effectively place the car in park. It just does not operate safely and requires too much attention to execute, what should be, a simple driver function. After the recall repair, I am still experiencing incidences where the car will roll in reverse when I think it should be in park. Please, please, please address this again with Chrysler and require them to provide a permanent fix to this severe and dangerous issue.

- Nicholasville, KY, USA

problem #162

Jul 272016

Grand Cherokee

  • 9,000 miles

A D V E R T I S E M E N T S

The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was being parked, the vehicle began to roll forward and crashed into a big boulder and shrub. There were no injuries and a police report was not filed. In addition, the vehicle was towed to a tow yard and began to roll forward off the tow truck. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 9,000.

- Laurel, MT, USA

problem #161

Jul 202016

Grand Cherokee

  • 17,000 miles
Two weeks ago, the Jeep dealer completed the automatic transmission recall which insures the transmission is in park when a driver door is opened. However, the problem of knowing what gear the Jeep is in remains.. since the recall was installed, there have been two instances where I thought the Jeep was placed in one gear but actually was in a different gear. Once, I thought I had shifted the Jeep into park but it was in reverse. A 2nd time I thought I was in drive but actually was in neutral. The safety issue remains that if a driver is mildly distracted after thinking he/she has switched the transmission into park; but actually the transmission is in reverse, the Jeep could back over a person or hit something behind it.

- Scottsdale, AZ, USA

problem #160

Jul 222016

Grand Cherokee

  • 12,800 miles
Had S27 transmission shifter software fix applied. Asked dealer what happens when driver's door is opened at cruising speed (or door closed switch fails while driving). Will transmission automatically shift to park - destroying the transmission and possibly injuring someone" what specific conditions must be met for transmission to automatically shift to park" dealer does not know. Called Chrysler - they don't know. Dealer did not provide new user manual pages as indicated by the recall letter - perhaps this information is in these pages.

- Boca Raton, FL, USA

problem #159

Jul 212016

Grand Cherokee

  • 36,200 miles
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving from a complete stop, the transmission independently shifted into the park position. The vehicle was restarted and it functioned as normal. The failure occurred only after the vehicle was serviced under NHTSA campaign number: 16V240000 (power train). The contact mentioned that the recall remedy was insufficient and scheduled an appointment with the dealer for the vehicle to be diagnosed and repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 36,200.

- West Orange, NJ, USA

problem #158

Apr 152016

Grand Cherokee

  • 25,000 miles
Jeep sent out a safety recall months ago about the transmission sticking in first gear. Very dangerous when pulling into traffic. Two different dealers say no parts available to repair. I would sell it because of this problem, but can't honestly sell it with problem. Twice they claim to have fixed it with "software". both times care was still under manufacturer's warranty I have owned over 40 vehicles, and this is the worst service I have ever seen bar none. I don't think Jeep has even designed a fix yet.

- Bennettsville, SC, USA

problem #157

Jul 232016

Grand Cherokee

  • 14,000 miles
The contact owns a 2015 Jeep Grand Cherokee. While stopped or in park, the vehicle's gear jumped into reverse and rolled into the water. The contact was able to stop the vehicle by depressing the brake pedal. There were no injuries and a police report was not filed. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The VIN was included in NHTSA campaign number: 16V240000 (power train). The failure mileage was 14,000.

- Loami, IL, USA

problem #156

May 252016

Grand Cherokee

  • 11,000 miles
The problem is with the transmission electronic shift lever on the Jeep Grand Cherokee 2015. Chrysler Jeep know about the problem and there is a recall. This is the same vehicle that recently made world press when the 2015 Jeep rolled back and killed the famous movie actor in California. On two separate times, when we put the car into park, the shifter slips out of park and goes into neutral and rolls. During one of the occasions the Jeep came out of park and rolled and hit our garage. There was no major damage and fortunately no one was injured or killed, but it did crack the bumper and pushed it up. And although Jeep stated in their recall notice that they intend to repair the vehicle free of charge, they have refused to assume any responsibility for the accident and yet they have contacted me a number of times to make sure I take my vehicle in to get the recall repaired. Fiat Chrysler automobiles has been incompetent and unethical in handling this problem. In my opinion, fca is more concerned with covering up the problem and the accidents that have occurred then taking responsibility for their faulty parts and construction.

- Stevens Point, WI, USA

problem #155

Jan 202015

Grand Cherokee

  • 1,055 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving approximately 18 mph, the vehicle hesitated and the engine revved without warning. The vehicle was taken to a local dealer who diagnosed and replaced the transmission and computer. The failure recurred and the vehicle was taken back to the dealer. The technician diagnosed and replaced the valve body. The failure recurred four times the manufacturer was made aware of the failure and assured the contact that the failure was covered by the warranty. The manufacturer referred the contact back to the dealer for more detailed diagnostic testing. The vehicle was not repaired. The failure mileage was 1,055...updated 11/21/16

- Powell, OH, USA

problem #154

Jun 222016

Grand Cherokee

  • 900 miles
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. While the vehicle was parked, the contact believed that the vehicle accelerated forward without warning. The contact lost consciousness temporarily. When the contact regained consciousness, he was outside the vehicle and his left foot was under the front driver side tire. The contact was unsure of the events that occurred. The contact received injuries to the ribs, leg, foot, ankle, and knee, which required medical attention. The vehicle was towed. A police report was not filed. The vehicle was not repaired. The approximate failure mileage was 900. Parts distribution disconnect. Updated 09/22/16

- Des Plaines, IL, USA

problem #153

Jul 212016

Grand Cherokee

  • miles
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (power train); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

- Rocky Mount, VA, USA

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