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CarComplaints.com Notes: The 2015 Jeep Grand Cherokee shows an early trend of transmission complaints. Most of the complaints are for rough shifting — things like jerking & hesitation when shifting gears.

The 2014 Jeep Grand Cherokee also has the same transmission issues.

10.0

really awful
Crashes / Fires:
63 / 0
Injuries / Deaths:
14 / 0
Average Mileage:
9,664 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2015 Jeep Grand Cherokee drivetrain problems

drivetrain problem

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2015 Jeep Grand Cherokee Owner Comments (Page 3 of 10)

« Read the previous 20 complaints

problem #146

Jul 072016

Grand Cherokee

  • 5,000 miles

A D V E R T I S E M E N T S

In addition to the unsafe electronic gear shifter, which has no actual fix, this care has had repeated problems with stagnation in shifting gears and is very rough and unpredictable in its shift pattern and engine RPM. We had this car in once already for this issue and after a "software" update the shifting problems have worsened. Very unhappy with the safety implications of this entire transmission and shifting system.

- West Des Moines, IA, USA

problem #145

Mar 012015

Grand Cherokee

  • 17,000 miles
The contact owns a 2015 Jeep Grand Cherokee. While the gear shifter stick was placed in the park position, the vehicle rolled away. The failure recurred intermittently. The contact received a notification of NHTSA campaign number: 16V240000 (power train) however, the parts for the recall repair were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The failure mileage was 17,000. Parts distribution disconnect.

- Lincoln Park, NJ, USA

problem #144

Jul 042016

Grand Cherokee

  • 4,900 miles
Shift lever design does not properly allow selection of gears, I.e. park vs. Reverse vs. Drive. Have experienced situations where improper gear was selected, leading to unanticipated vehicle movement. Vehicle has been inadvertently in reverse, when thought to be in park, button was pushed to stop engine, but kept on running; started to exit and vehicle almost crashed into garage door. Indicator lights are not always visible due to steering wheel, blocking view of dash, and/or bright ambient light. Problem of gear selection is especially critical when maneuvering a travel trailer, as this vehicle is occasionally used for towing, and hitching and/or parking of trailer is a back and forth process. Have recall notice (no. 16V-240), but supposedly the fix is not yet available. News reports indicate that solution will be to add audible warnings? that doesn't fix the problem; better be loud and distinctive, like "hey stupid, you're not in park!". solution should be to return to a traditional mechanical shifter with definite positions for each gear. Current arrangement is too much like push buttons or touch screen.

- Gouldsboro, PA, USA

problem #143

Jun 172016

Grand Cherokee

  • 523 miles

A D V E R T I S E M E N T S

The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was in park, it began to reverse without warning. The failure recurred. The vehicle had not been diagnosed or repaired. The manufacturer was not made aware of the failure. The vehicle was included in NHTSA campaign number: 16V240000 (power train). The approximate failure mileage was 523.

- Huntington Beach, CA, USA

problem #142

Jun 282016

Grand Cherokee

  • 21,434 miles
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the vehicle was taken in for recall repairs associated with NHTSA campaign number: 16V240000 (power train); however, the safety remedy was not completed. The contact was informed by the dealer that the component for the recall was not going to be repaired, and they would repair the vehicle to disable starting if there were any doors ajar. The contact did not feel safe driving the vehicle. The manufacturer was notified of the failure and no further repairs were made. The failure mileage was 21,434.

- Alexandria, VA, USA

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problem #141

Jun 152016

Grand Cherokee 4WD 6-cyl

  • Automatic transmission
  • 13,600 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving 10 mph, the vehicle shifted into a lower gear independently. The failure was intermittent. The vehicle was taken to be diagnosed, but was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 13,600. Updated 09/22/16

- Gilbert, AZ, USA

problem #140

Jun 182016

Grand Cherokee

  • 6,200 miles

A D V E R T I S E M E N T S

The contact owns a 2015 Jeep Grand Cherokee. When the contact parked and exited the vehicle, it rolled forward over the contact's left foot. The contact was driven to the hospital with a fractured foot and stayed there overnight. The contact received a recall notice regarding the shifter not engaging in gear and to be careful while parking. The vehicle was not repaired. The manufacturer was notified. The NHTSA campaign number was unknown. The approximate failure mileage was 6,200.

- Ft Kent, ME, USA

problem #139

Jun 282016

Grand Cherokee

  • 8,000 miles
The design of the automatic transmission gear shifter can lead to incorrect gear selection. Many times I have switched from D to R only to be stuck in neutral or gone all the way to P. vice versa, on switching from P to D the car may go to N because the joystick was not held quite long enough. The "notches" that indicate the gear selection via tactile feedback to the driver are very subtle and can be easily misinterpreted or miscounted.

- Houston, TX, USA

problem #138

Jun 152016

Grand Cherokee

  • miles
The contact owns a 2015 Jeep Grand Cherokee. The contact stated that the gear shift button failed to place the vehicle completely into the park position. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign number: 16V240000 (power train), but the part was unavailable for a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was not available. Parts distribution disconnect.

- El Dorado Hills, CA, USA

problem #137

Jun 032016

Grand Cherokee

  • 13,700 miles
When placing the car into park, thought it had gone into park when in fact the car was in neutral. As I went to leave the car, it started to roll a bit. Luckily, I was able to jump back in the seat and stop the car. The display light on the shifter, depending on the light is difficult to see as well as the shifter itself being hard to tell what gear you are in because of its position. This is a major safety issue. I am soon to have a baby and I am very concerned about this and want to turn this car back in before something serious happens! Chrysler needs to let folks turn cars back in and walk away before more injuries occur. I do not want to continue my lease on this car. I make my payments every month on a car I thought was safe and this one surely is not!

- Newark, DE, USA

problem #136

Jun 022016

Grand Cherokee

  • 24,000 miles

A D V E R T I S E M E N T S

Automatic transmission gear selector is confusing and slow. Several times when making a "K" U turn which requires quickly selecting and shifting between drive and reverse, I was mistakenly in neutral and the time delay caused my car to be sitting in traffic for too long a period while I fussed with the shifter to get the car into the proper gear in order to move. Cars were fast approaching but narrowly avoided a collision.

- Edison, NJ, USA

problem #135

Jun 132016

Grand Cherokee

  • 5,000 miles
I also had problems with the monostable electronic (E-shift) gearshift. As I came to a stop to get my mail, I shifted my gearshift to park. However it jumped back to reverse, and as I opened the door and stepped out, it was already rolling backwards onto the street. The door slammed me down and the front left tire rolled over my knees causing a dislocated shoulder and some knee abrasions. My niece and daughter were in the car as it rolled away onto the street. Thankfully there were no cars on the street, but my daughter had to jump into the driver seat to stop the car. My neighbor called 911 and the ambulance, paramedics, firefighters, and police came. I was sent to the er because of these injuries. I also have all of this captured through my dashboard camera and have a police report. I was well aware of the recall notice I received in the mail, but because the design of this gearshift, it is inevitable that more and more injuries are occurring. Just one week later when this incident occurred, anton yelchin died because of this defect. There needs to be a lawsuit and proper compensation for these injuries.

- Baldwin Park, CA, USA

problem #134

Nov 272015

Grand Cherokee

  • 200 miles
After placing my vehicle in park on a flat surface parking lot and got out of my vehicle it started to roll back striking another car. It caused minimal damage to the rear bumper which costed me $200 to replace. I notified the dealt who stated its was user error at the time. Now I'm starting to see and hear about other customers complaining about the same problem, so I know for sure it wasn't user error. This issue continues to happen as I have to double clutch it twice for it to read parked. I pay to much a month for a vehicle that could cause death, injury or addition damages that's unacceptable.

- Upper Marlboro, MD, USA

problem #133

Mar 012015

Grand Cherokee

  • 700 miles
The contact owns a 2015 Jeep Grand Cherokee. While driving various speeds, the shifter would erroneously shift out of gear and a hum was present coming from the transmission. Also, the display panel changed from drive and displayed a straight line. The vehicle began to hesitate and reduce speed. After stopping and switching the shifter back to drive, the vehicle operated normally. The vehicle was taken to the dealer where it was diagnosed that there was erratic transmission failure. The PCM, tcm, reh, and ipc were all reprogrammed. After retrieving the vehicle and driving, the vehicle would not accelerate on demand. The manufacturer was not notified of the failure. The failure mileage was 700. Updated 08/10/16

- Orlando, FL, USA

problem #132

Jun 222016

Grand Cherokee

  • 30,000 miles
The contact owns a 2015 Jeep Grand Cherokee. The contact received notification of NHTSA campaign number: 16V240000 (power train); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. At times, when the gear shift was placed in park, the vehicle reversed without warning. In order to stop the vehicle, the brake pedal had to be depressed and the vehicle placed in park or even turned off completely. The failure recurred. The failure mileage was 30,000. The manufacturer was not made aware of the failure. Parts distribution disconnect.

- Novi, MI, USA

problem #131

Sep 112015

Grand Cherokee

  • 11,000 miles
The contact owns a 2015 Jeep Grand Cherokee. While the vehicle was in reverse, the gear shifter independently switched into the neutral position. The vehicle was taken to the dealer to be diagnosed. The technician was unable to duplicate the failure. The vehicle was included in NHTSA campaign number: 16V240000 (power train). On several occasions, the front driver seat readjusted independently. The contact stated that the seat adjustment warning indicator illuminated only when the vehicle was in park. The manufacturer was notified of the failure. The approximate failure mileage was 11,000.

- Oxford, PA, USA

problem #130

May 162016

Grand Cherokee

  • 10,000 miles
This safety complaint is related to the monostable gear shifter on my 2015 Jeep Grand Cherokee. I had a minor accident a couple months ago that I initially attributed to my own error, although I had a hard time believing I just got out of the car with it still in gear. When I saw the national news coverage after the tragic death of actor a. yelchin and the safety recall, I quickly realized that my incident may have been related to the same problem.....updated 0711/16 here's what happened: I started backing out of my driveway on my way to a meeting, then realized I left my water bottle in the fridge so I pulled back into the driveway, put the car in park, and walked through my garage into the house. I walked to the fridge, grabbed the water, said a few words to my wife and kids, and headed for the door. When I opened the door, I was surprised to see my car rolling toward me. It had been approximately 30 seconds since I got out of the car. Luckily, my car rolled into my wife's 2008 Jeep patriot, which was parked in the garage. This resulted in minor body damage to both of our vehicles (see attached pictures of the damage. I've since applied touch-up paint on my car to prevent rust, etc). Had my car been six inches to the right, it would have missed my wife's car and rolled directly at the door I was walking out of. While the driveway has a little slope to it, the garage is flat, so the car would have picked up additional speed before hitting the house, and my wife and two kids were right behind me in the kitchen. My kids were playing outside and in the garage just before this happened, and had luckily just gone in to eat dinner. This could have been a much, much worse outcome. IM interested in having the shifter fixed as part of the recall, and would also like to see Fiat Chrysler take responsibility for the damage to our vehicles.

- New Baltimore, MI, USA

problem #129

Aug 012015

Grand Cherokee

  • 1,000 miles
We, too, have had problems with the monostable electronic (E-shift) gearshift in our 2015 Jeep Grand Cherokee. One of the critical movements is when you are in a busy mall, restaurant or other venue's parking areas. Often, when trying to back out, we suddenly see a car approaching and try to get the car back into forward (D). there is frequently an overshoot with the shifter and we wind up in P or N rather than the desired D or 's. since we are distracted watching and trying to avoid the other vehicle, the instrument annunciator indicator lights are of no use and just by feel, we canT tell where we are in the direction modes. Also, when trying to get into any mode, it is often another overshoot in which we wind up, making for a potentially dangerous and, at best, a frustrating event. This system is very imprecise and confusing. The design and engineering of this system, in my opinion, is initially defective in the ergonomics alone and a massive fail in its execution. We have put the vehicle in what we thought was P and, yet, when releasing the brake, the car rolled forward because it was still in D. I mentioned this unsettling situations to the dealer at least once and debriefed this situation three times during answering the surveys we received over a period of time following our purchase. Apparently, others have also done so. It has taken a high visibility accident to get the fca company to acknowledge the problem; while they still maintain it is not their design, but our inadvertenty erroneous operations.

- Wayland, NY, USA

problem #128

Jun 212016

Grand Cherokee

  • 3,600 miles
I have a 2015 gran Cherokee while parked in my garage the Jeep rolled forward hitting the garage doors, called chysler was told there is a recall but I'm not doing it right " I asked, what placing the car in park" or buying a car that is a safety hazard !!!, we should have been warned this car was going to kill someone.!!!!

- Lowell, MA, USA

problem #127

May 202016

Grand Cherokee

  • 14,000 miles
On Friday May 20, 2016 I stopped at the shell gas station to get a cup of coffee. I placed the vehicle in park (engine running) and exited the vehicle. As I walked to the store, out of the corner of my eye I saw my Grand Cherokee backing up across the lot. I ran to the vehicle, opened the drivers door and tried to step on the brake (from outside the vehicle), but the drivers door knocked me down, running over my left ankle. In the fall, I broke the little finger on my left hand. Another gas station patron was able to jump in my Jeep and apply the brakes as I lay writhing on the ground. The next day my ankle was quite swollen and black and blue, so I went to the urgent care. X-rays showed no broken bones in my foot, but revealed my broken little finger. The vehicle never hit anything. I thought I must have forgotten to put the vehicle in park through my error (I knew I had put the vehicle in park), but recent events and deaths concerning this issue with the Jeep Grand Cherokee has made me realize that there is an issue with the shifter.

- Moorpark, CA, USA

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