This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 12V527000 (air bags), 15V046000 (air bags), 13V252000 (fuel system, gasoline, structure) and stated that the parts needed were not available within a reasonable timeframe to schedule the recall repair. The dealer did not give a specific date for when the parts would become available. The contact waited for an extended period of time and two of the three recalls had not been completed. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repair. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact received a notice for NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) and stated that the parts were unavailable. The dealer stated that there was a waiting list; however, the contact has been waiting for an unreasonable amount of time. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 15V046000 (air bags); however, the part to do the repair was not available. The dealer placed the contact on a waiting list several months ago and had not heard anything. The contact stated that the manufacturer exceeded a reasonable amount of time to deliver the part. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. When the vehicle was started in warm weather, the air bag warning light continuously illuminated. The failure recurred on several occasions each time the vehicle was started in warm weather. The contact received notification of NHTSA campaign numbers: 12V5270000 (air bags), 13V252000 (fuel system, gasoline, structure), and 15V046000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the failure. The approximate failure mileage was 100,000.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 15V046000 (air bags); however, the parts needed to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
- Jackson, NJ, USA
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The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. While driving at an unknown speed, the air bag warning light illuminated. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure) and 15V046000 (air bags); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The failure mileage was 126,000.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
I moved to a small town. I have received three recall notices. The nearest dealership that can service my Jeep continues to tell me " those parts are not available ". after that, no one would bother to even return my emails. I realize they make no money performing a recall, but why am I to be punished" I found a dealership in medford Oregon, about 120 miles away, left my information and I am waiting for a response from them. The recall of my ball joints was fixed immediately. I lived in a large area. So now with three new recalls and no one to fix the issues, what can I do? do you have any influence over these dealerships to make them fix the problems" the way it stands now my steering will go out just as my airbag deploys, causing someone to rear end me, and with the new faulty gas tank recall, a collision will ensue thus blowing up my Jeep, me, the faulty air bag, and the recalled steering mechanism! I don't look good in " blown up". anything you can do would be helpful. Thank you!
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign numbers:13V252000 (fuel system, gasoline, structure) and 15V046000 (air bags); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
We just had the trailer hitch recall installed on this Jeep Liberty. How could Chrysler's trailer hitch installation be approved as a protection for the gas tank. Only the receiver sticks down in the middle of the tank. The trailer hitch does not have a reinforcement bar bolting to the frame well in front of the tank to avoid an incident that could cause tank rupture. This fix is totally inadequate to avoid tank rupture.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer wa not notified of the issue. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact stated that the warning lamp illuminated. The contact received notification of NHTSA campaign numbers: 13V252000 (fuel system, gasoline, structure), 15V046000 (air bags) and stated that the parts were not available within a reasonable timeframe. The dealer was unable to provide a specific date when the parts would become available. The manufacturer was contacted and could not provide an estimated date for when the vehicle would receive the recall repairs. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure). The vehicle was taken to a dealer. The technician stated that there was corrosion around the area where the hitch was supposed to be attached and the condition of the vehicle did not support proper installation. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 140,462. Updated 5/11/15 the consumer stated the manufacturer was notified and the inspector took photos. The recall was closed. The vehicle was not repaired. Updated 09/16/2015
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number:13V252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact stated that NHTSA campaign number: 12V527000 (air bags), NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) and NHTSA campaign number: 15V046000 (air bags) exceeded a reasonable amount of time for repair. The dealer stated that the parts needed were unavailable. The manufacturer was not made aware of the delay. The vehicle was not repaired. The contact had not experienced a failure.
I received two recall notices from Jeep in the fall of 2014 for the defective design for the gas tank location on my Jeep Liberty. I spoke to the local dealer last fall after getting the second notice. I knew it was a waste of time to contact them after only the first mailed notification, since I knew there wouldn't be parts available. I spoke to the dealer on a visit in the fall after the second mailed notification and the local dealer told me the parts would not be available for quite some time. I left them my name and asked them to contact me if the parts were availabel. In January of 2015, I contacted the local dealer again and they chuckled and told me the parts were not available but they could put me on the growing list they kept at the dealership. So I had not even made it onto the local dealer waiting list yet! to make matters worse, I got a call a week later from a Chrysler warranty customer center. I called back after the second call and told them that the dealer had laughed at me just two weeks before when I had asked if the parts were available. In addition to the defective gas tank location, my Jeep also has the air bags that can inadvertently inflate (supposedly with a few seconds of warning if you happen to be looking at the dashboard and notice a warning light). I got that recall fixed (a very low cost jumper) last fall. I understand that now my Jeep may also have a defective TRW airbag inflator. I suspect this was the issue all along but Chrysler took the cheapest possible route (a jumper). Lastly, I have submitted a formal complaint on the NHTSA web site concerning my headlights going off by themselves while driving at night. They have done this multiple times and normally come back on within 5 seconds. There are many other complaints for this issue on the NHTSA site and yet there has been no recall for this without warning issue.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 13V252000 (fuel system, gasoline, structure) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Chrysler of york, pa sent me a safety recall notice almost 2 years ago. Every time I call the dealership, the manager states that the part is on order and not in yet. Seriously, after 2 years. I also tried the 1-800 number at the Chrysler group recall assistance center and have no success with hang ups and repeated voicemails. The recall states that that Chrysler is suppose install an original equipment manufacturer (oem) trailer hitch to better manage crash forces in low-speed impacts. I travel often, and frequently to areas where inclement weather is the norm. I consider the recall a very serious matter that while not corrected, may cause serious damage/injury. I pray that I never experience a crash, but I would hate to see something happen to me or others injured due to the possiblity of a fuel leakage if there was a impact to my vehicle. I would really appreciate some immediate, prompt and courteous assistance in having this problem resolved. Chrysler Dodge Jeep dealer has no problem overcharging 4 times the costs for labor and parts and responding very quickly when they are making money from consumers, and I would like to see them utilize that same attentiveness when a situation as such arises where there is no money to be squeezed from their customer, but rather they be accountable, step up to the plate and fix what is wrong. I can be reached at [xxx] which is the home number and email is [xxx]. my cell is [xxx]. thank you. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
A D V E R T I S E M E N T S
- Orlando, FL, USA