10.0

really awful
Crashes / Fires:
55 / 2
Injuries / Deaths:
78 / 2
Average Mileage:
57,449 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Liberty seat belts / air bags problems

seat belts / air bags problem

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2002 Jeep Liberty Owner Comments (Page 17 of 25)

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problem #168

May 092013

Liberty

  • 151,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Liberty. The contact received recall notice NHTSA campaign number: 12V527000 (air bags). The contact was informed that the parts were unavailable. The air bag warning lamp illuminated sporadically. The manufacturer was notified of the issue. The approximate failure mileage was 151,000.

- Winchester, VA, USA

problem #167

Nov 142012

Liberty

  • 80,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning light was illuminated. The contact had received notification of NHTSA campaign I.D. number 12V527000 (air bags) in the mail and was advised by the dealer that the parts that were needed to complete the service were not yet available. The dealer was contacted again eight months later and stated that the parts still were not available. The manufacturer was contacted and the manufacturer stated that they had not yet determined how to remedy the defect and reprogram the air bag module. The vehicle was not repaired. The failure mileage was 80,000.

- Swan Lake, NY, USA

problem #166

Dec 172012

Liberty

  • 94,000 miles
Airbag warning light as well as an audible tone began intermittently alerting in this car. Dealership is able to confirm airbag fault codes, but is not able to fix the car after repeated attempts and one $500 repair that failed. Chrysler group llc has refused to provide any assistance. My vehicle remains at the dealership with no action being taken and has been there for more than four months. No one at Chrysler group llc or the dealership can as much as assure me that it is even safe to drive home. I contacted Chrysler group a few time in the beginning and ultimately Chrysler called me and essentially said 'your car is ready. Go the dealership and pick it up.' I commented that the dealership had stated that the airbag alerts were still occurring and that fault codes that could not be used to make the repair still existed in the system. Chrysler replied that the dealership had confirmed that codes were in fact present in the system that could not be related to an identifiable repair, and that the airbag warning system was still alerting, but that both situations had nothing to with the recall. I asked specifically how he could simultaneously state that an unidentifiable airbag system fault code existed, but that it categorically was not related to the recall. He became angry and frustrated and instructed me to not question him. It is evident from the aforementioned chain of events that nether Chrysler group llc or the dealership are prepared to implement these repairs or actually know what is causing the inadvertent deployment of the airbags in the affected vehicles. There have been as many as 215 reported cases of these inadvertent airbag deployments, and Chrysler has proven unable or unwilling to implement the necessary repairs. It is just a matter of time until an innocent individual is seriously injured or killed.

- Carlisle, PA, USA

problem #165

May 232013

Liberty

  • 50,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Liberty. The contact stated that upon starting the ignition, the air bag warning indicator illuminated intermittently. There was a recall associated with NHTSA campaign id number 12V527000 (air bag) and the part remained unavailable. The manufacturer was notified and they were unable to provide to an expected date for the remedy part. The approximate failure mileage was 50,000. The VIN was unavailable.

- Boulder, CO, USA

problem #164

Jan 012013

Liberty

  • 86,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that NHTSA campaign number 12V527000 (air bags) had exceeded a reasonable time for repair. The air bag warning light had illuminated and the contact was concerned that the air bag could deploy erroneously and without warning. The vehicle was not diagnosed. The approximate failure mileage was 86,000 and the current mileage was 90,000.

- Birmingham, AL, USA

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problem #163

Jan 012013

Liberty 6-cyl

  • Automatic transmission
  • miles
The contact owns a 2002 Jeep Liberty. The contact stated that NHTSA campaign number 12V527000 (air bags) had exceeded a reasonable time for repair. The contact did not experience the air bag failure; however she was concerned that the air bag could deploy at any moment. The manufacturer confirmed that the part was not available for repair. The current mileage was 121,491. Updated 11/13/13 the recall was completed on 10/15/13. Updated 11/18/13

- Bethlehem, PA, USA

problem #162

Aug 012013

Liberty 4WD 6-cyl

  • miles

A D V E R T I S E M E N T S

2002 Jeep Liberty. Consumer writes in regards to vehicle air bag recall notice. The consumer received a recall notice in January 2013. Chrysler was unable to give the consumer an estimate as to when the parts would be available.

- West Linn, OR, USA

problem #161

Jan 152013

Liberty 6-cyl

  • 120,000 miles
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign id number: 12V527000 (air bags). The air bag warning light illuminated intermittently. The dealer and manufacturer were made aware of the failure and stated that the part for the recall repair was not available. The vehicle was not repaired. The approximate failure mileage was 120,000.

- Bloomington, MN, USA

problem #160

Feb 152013

Liberty 6-cyl

  • miles
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 12V527000 (air bags). The manufacturer was made aware of the notice and was unable to provide a date of availability for the parts that were needed to complete the recall service. The contact had not experienced a failure. The current mileage was 130,000.

- Manalapan, NJ, USA

problem #159

Aug 102010

Liberty 6-cyl

  • 40,000 miles
Air bag light comes on intermittently happens now and then.

- Rock Island, IL, USA

problem #158

Aug 052013

Liberty 6-cyl

  • 63,000 miles

A D V E R T I S E M E N T S

Learned thru internet search that there are 2 recalls on my 2002 Jeep Liberty: (1) unwarranted airbag deployment and (2) possible gas tank explosion if rear-ended. I called the Jeep customer service line and talked to a matt, who confirmed both recall items. He said I would receive a letter from Jeep telling me how to proceed, but that at this time the parts needed to fix both recall problems were back-ordered. So I am driving a car in which the air bags might explode at any time (my airbag light comes on and off at will) and if I am rear-ended there is a good likelihood that my gas tank will explode. What am I to do if one of these occurs while I'm waiting for the Jeep notification and/or replacements part to be in stock" I am afraid to drive my car now, but have no other options available. What do I do"

- Sacramento, CA, USA

problem #157

Aug 102013

Liberty

  • 70,000 miles
Jeep sent me notice back in Jan. 2013 that my Jeep had a safety recall for M35/NHTSA 12V-527 notification M35. It states airbag could deploy while driving the Jeep. Goes on to say parts are not available for remedy at this time. After following up 8 months later still not parts" what good is a safety recall if someone is not ensuring they have parts or are making parts in a timely manner?????? also the other recall that applies about the fire issue if hit in rear. I have heard nothing on that one. ??" the one they recently agreed to correct this summer. No incident has happened yet. Just want to get this corrected and it seems to be an excessive amount of time.

- Charlotte, NC, USA

problem #156

Aug 082013

Liberty 6-cyl

  • 111,471 miles
I was contacted months ago about Chrysler safety recall M 35. My vehicle was in for service and I asked that M 35 be completed. The dealership mccall motors of ebensburg, pa 15931 said they were aware of the recall but have had no other information or parts or instructions from Chrysler. They cannot do anything until they receive parts. According to Chrysler articles regarding M35, the parts were to be available by April of 2013. As of last week (August 2013) this dealer cannot do the repair.

- Lilly, PA, USA

problem #155

Jan 072013

Liberty

  • miles
The contact owns a 2002 Jeep Liberty. The contact stated that while driving various speeds, the air bag warning light illuminated intermittently. The contact received the notification of NHTSA campaign id number: 12V527000 in November of 2012 but the vehicle could not be repaired because the part needed remained unavailable. The manufacturer was unable to provide an expected date for the remedy part to become available. The manufacturer also recommended that the vehicle be diagnosed at the owner's expense to verify the malfunction was related to the recall campaign. The failure mileage was unavailable.

- Hollister , MO, USA

problem #154

Jul 172013

Liberty

  • miles
The contact owns a 2002 Jeep Liberty. The contact stated that while starting the ignition, the air bag warning indicator illuminated intermittently. The failure progressed and became a permanent occurrence. The contact referenced NHTSA campaign id number 12V527000 ( air bags) but could not have the vehicle serviced because the part was unavailable to perform the repair. The dealer was unable to provide an expected date for the remedy part to become available. The manufacturer was not notified of the problem. The failure mileage was unavailable.

- Fullerton, CA, USA

problem #153

Jul 052013

Liberty 4WD 6-cyl

  • Automatic transmission
  • 105,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that while driving various speeds, the air bag warning indicator illuminated until the engine was turned off. The failure recurred sporadically. There was a recall associated with NHTSA campaign id number 12V527000 (air bags). The manufacturer and dealer were notified and were unable to provide an expected date for the remedy part. The approximate failure mileage was 105,000..updated 09-18-13 after starting the car, the air bag light did not off as it should. It remained on.

- Lakewood, CO, USA

problem #152

Aug 052013

Liberty

  • miles
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 12V527000 (air bags) several months ago. The contact was not able to have the vehicle serviced because the dealer stated that the parts were not available for the repair. The manufacturer was not contacted. The contact had not experienced a failure.

- San Diego, CA, USA

problem #151

Aug 022013

Liberty 4WD 6-cyl

  • miles
The contact owns a 2002 Jeep Liberty. The contact received recall notice NHTSA campaign number: 12V527000 (air bags) in the mail several months ago and stated that the dealer informed him the parts were not available for the repair. The manufacturer was notified. The contact had not experienced a failure. Updated 09/18/13

- El Dorado, AR, USA

problem #150

Aug 022013

Liberty 6-cyl

  • miles
I received a recall notice in April 2013 in regard to airbag problem on a 2002 Jeep Liberty have contacted Chrysler Corp, several times and as of today August 2nd 2013 have had no repair or response from Chrysler Corp this is unacceptable as far as I'm concerned. If I'm injured or a family member is injured or killed because of this issue there will be a lawsuit filed on behalf of it there is no reason this issue has taken so long to fix. Ford motor just got fined 17 million dollars to day for the same situation, by not notifying and repairing in a timely manner Chrysler should be made to buy these vehicles back from customer.

- Saint Joseph, MO, USA

problem #149

Jun 242013

Liberty

  • miles
The contact owns a 2002 Jeep Liberty. The contact stated that she attempted to have the vehicle repaired under NHTSA campaign number: 12V527000 (air bags) in June of 2013 but the dealer stated that the parts were not available. The vehicle was not repaired. The manufacturer was notified and they stated that they did not have a specific time as to when the parts would become available. The contact stated that the recall was a serious safety issue and she was afraid to drive the vehicle. The contact had not experienced a failure.

- Muskegon, MI, USA

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