This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2002 Jeep Liberty. The contact stated that while traveling 68 mph, the driver's side front air bag erroneously deployed and caused the contact to lose control of the vehicle. The vehicle was flipped three times before landing right side up. The vehicle was destroyed. There were no injuries. The police were notified. The manufacturer was not contacted about the failure. The failure mileage was 140,000.
The contact owns a 2002 Jeep Liberty. The contact received a recall notice for NHTSA campaign number: 12V527000 (air bags) several months ago and stated that the dealer informed him that the parts were not available for the repair. The manufacturer was not notified. The contact had not experienced a failure.
The contact owns a 2002 Jeep Liberty. The contact stated that while starting the ignition, the air bag warning indicator illuminated continuously. The contact referenced NHTSA campaign id number 12V527000 (air bags), however the part remained unavailable. The manufacturer was notified of the problem and they were unable to provide an expected for the remedy part. The approximate failure mileage was 100,000.
The contact owns a 2002 Jeep Liberty. The contact received notification of nets campaign number: 12V527000 (air bags) several months ago and the Chrysler group informed him that the parts needed to correct the defect were not available. The manufacturer was notified. The contact had not experienced a failure...updated 08/22/13
I live in puerto rico and have a 2002 Jeep Liberty sport. As explained by many owners, I received the notification from Chrysler in regards to the M35 safety recall. I didn't gave to much attention since nothing happened since the notification was received. By surprise on Sunday night the air bag light starting appearing in the panel going on and off. It happens like 5 times why vehicle was in movement. I called today July 23, to the number in the letter and by surprise they still have the part in backorder. The person check the VIN and transfer me to the pr office. Guess what, puerto rico office couldn't gave me any information since all they know is that the part is on backorder. The person named [xxx] couldn't gave me any solution to the issue. But who is going to be responsible if by any chance the air bag gets open and I have an accident"is Chrysler prepared to get demands from drivers due to any accidents this issue may cause? I called again the us office and spoke with to [xxx], who explained that in us the dealers are giving priority to those cars that are giving the issue, which I understand is a plan B while they receive enough parts to do all the vehicles. In pr, sorry no plan B is available neither a waiting list. I was transferred again to the pr line in order to see if they were doing a waiting list, but nothing. I asked [xxx] to transfer me to the manager or general manager of the pr office but Mr. Neftali rodriguez was not able to talk to me since he was in another call, but he advise [xxx] to tell me that there was no more info. Can someone advise me to whom I should address this issue? I understand this is a serious situation and the same loop but nothing is being done. I will continue to inform this issue to the Chrysler headquarters since this is really serious. Is the NHTSA taking any action", please let me know. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Humacao, PR, USA
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Jeep's M35 orc sensor recall has been closed since January 2013 but parts are still not available to repair the airbag from possibly deploying when it is not supposed to. I keep calling the dealership they say they have no info. I call Chrysler & they say "we are working with our supplier to remedy the recall & make parts available" I think 7 months is unreasonable when I am driving around in a vehicle that could possibly deploy the airbags at any time. [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning indicator illuminated intermittently. The failure recurred whenever the vehicle was in operation. The dealer was unable to repair the vehicle because the part needed to complete the repair, which was unknown to the contact, was not available. The contact referenced NHTSA campaign id number: 12V527000 (air bags), but did not confirm with the manufacturer if the vehicle was included in the recall. The manufacturer was not notified of the problem. The failure mileage was unavailable. Updated 8/26/13
2002 Jeep Liberty. Consumer writes in regards to defective air bag system recall notice. The consumer had been in contact with her local dealer since November 9, 2012, about the air bag defect when she first learned of the recall. She explained that the air bag light was on, and she was concerned, since she is a small adult, that must sit close to the steering wheel. The dealer informed her, there was nothing they could do, except to put her on a waiting list, and they would notify her, when the parts arrived. Her last call to the dealer was May 6, 2013 and she was given the same information.
Received a safety recall M35/NHTSA notice in Jan. 2013 and I understand that this was first issued in 2012. The airbag light has recently come on and off while driving (luckily the airbags have not deployed). Called a local Chrysler dealer to find out about parts and was informed of the same info as in the notice... dealer is waiting on Chrysler to come up with parts or as the service manager put it "instructions on how to fix the problem". I don't understand how Chrysler can get away with and not be held accountable for not addressing and correcting this issue in a timely manner knowing the potential for injury and god forbid death. I for one will not be purchasing any Chrysler products new or used in the future - simply because of the lack of accountability and action on Chrysler's part.
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign id number: 12V527000 (air bags) and stated that the dealer did not have the parts available for the repair. The manufacturer was not notified. The contact had not experienced a failure.
2002 Jeep Liberty. Consumer writes in regards to vehicle air bags system and gas tank recall notices. The consumer was informed the parts were not available for the recall, even though she has been calling since, she received the notice in January 24, 2013.
The contact owns a 2002 Jeep Grand Cherokee. The contact received notification of NHTSA campaign id number 12V527000 (air bags) and stated that the air bag warning light was illuminated. The contact stated that the vehicle was not repaired in a timely manner per the recall. The manufacturer was made aware of the issue, but did not provide an estimated time of arrival for the parts needed to provide the recall repairs. The failure mileage was unavailable. The current mileage was 150,000.
The contact owns a 2002 Jeep Liberty. The contact stated that NHTSA campaign number 12V527000 (air bags) had an exceeded a reasonable time for repair. The contact recently experienced the air bag light illumination failure and was afraid that the air bag could deploy inadvertently. The manufacturer advised the contact that the part was not available and they did not know when the part was going to become available for repair. The approximate failure mileage was 80,000 and the current mileage was 85,000.
The contact owns a 2002 Jeep Liberty. The contact referenced NHTSA campaign id number: 12V527000 (air bags) and stated that the dealer did not have the parts available for the recall service. The manufacturer was notified. The VIN was not available. The contact had not experienced a failure.
2002 Jeep Liberty. Consumer writes in regards to reimbursement for repairs caused by vehicle M35 related defect. The consumer stated in late December 2012, the air bag warning light illuminated. The vehicle was taken to the dealer, where it was confirmed the occupant restraint control had indeed failed which was consistent with the problem described in recall M35. The consumer has been unsuccessful, at trying to obtain reimbursement.
The contact owns a 2002 Jeep Liberty. The contact stated NHTSA recall campaign number 12V527000 (air bags) exceeded a reasonable time to be repaired. The vehicle experienced the air bag warning light illumination failure. The contact was afraid that the air bag could deploy. The manufacturer stated that the part was not available for repair and they did not know when the part was going to become available. The failure and current mileage was 125,000.
The contact owns a 2002 Jeep Liberty. The contact stated that after receiving notification of NHTSA campaign I.D. number: 12V527000 (air bags:frontal:sensor/control ), the contact called the dealer to schedule an appointment. The dealer stated that the parts needed to complete the repair were not available to remedy the recall. Six months later, the parts were still not available to remedy the recall. The contact did not call the manufacturer. The failure mileage was 87,000.
I own a 2002 Jeep Liberty. I received a recall notice six months ago and the manufacturer did not send a follow up letter regarding the availability of the parts for the repair. The vehicle was not serviced due to parts not being available. The manufacturer was not notified. I haven't experienced a failure. The manufacturer will not repair my vehicle until I receive the 2nd notice.
Safety recall notice M35/ngtsa12V-527 was issued Nov 8, 2012.....and as of today's date, July 8, 2013 (8 months later) the dealerships are still saying Chrysler has not made the parts available to affect the repair. Furthermore, the dealerships are telling me I need not be concerned about the airbags inadvertently deploying, which is contrary to what the recall notice states. My 16-year-old daughter drives this vehicle, and I am very concerned for her safety and want immediate repairs done to this vehicle to ensure she does not experience a crash and/or injury due to this known issue.
The contact owns a 2002 Jeep Liberty. The contact stated that the air bag warning light was illuminated. The contact later received notification of NHTSA campaign id number 12V527000 (air bags) however, the parts needed to complete the recall service were not available for repair and the manufacturer did not have an estimated time of arrival for the parts. The failure and current mileage was 151,000.
A D V E R T I S E M E N T S
- Sauld Sainte Marie, MI, USA