This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Left front tire fell to the side. Ball joint was broken. Steering was impossible. Vehicle contained male and female parents and two young children. They were on a busy freeway in northern ca. When auto repair people looked at it they found no grease in the joint and the ball had rust all over the top. This is a sealed joint that could not be greased. It looked as though is was not properly greased during original installation.
The contact owns a 2002 Jeep Liberty. The contact stated that while having a routine wheel alignment, the mechanic advised him the front driver and passenger side lower control arms were worn. The contact referenced NHTSA campaign id number: 06V288000 ( suspension:front:control arm:lower ball joint) but was advised by the manufacturer that the vehicle was not included in the recall. The failure mileage was 106,000.
The contact owns 2002 Jeep Liberty. The contact stated that both upper control arms on the front driver and passenger sides fractured at very low speeds. The contact ordered the parts needed for repairs and replaced both upper control arms. The contact did not take the vehicle to the dealer. The contact referenced NHTSA campaign id number: 09V119000 (suspension:front:control arm) but was advised by the manufacturer that the vehicle was not included in the recall due to the VIN. The contact stated that the upper control arm failed due to a ball joint failure. The failure mileage was 73,000.
Chrysler has issued a recall for the 2002 Jeep Liberty regarding the upper control arm failure. This failure is due to failure of the ball joint seal allowing contaminants to eventually cause the ball joint to fail. The recall notice #J17 recall id# 09V119000 only includes vehicles subject to corrosion from road salts in the northeast. I own a 2002 Jeep Liberty and have noticed that both the joints on the upper ball joint of the control arm have failed (split) and as result have allowed contaminants to enter the ball joint resulting in its replacement. I feel these vehicles need to be covered under the recall notice #J17 for the same reason. It is a "safety issue" and has nothing to do with being worn. There is a defect in the manufacturing process for if there wasn't the rubber seal around the ball joint would not have split. For the split on the rubber ball joint seal to be noticed, a person has to look really close at it. I noticed mine because I was changing out my front brake pads and did a close up inspection. This is of concern to not only me, but I am sure a lot of the other Jeep Liberty owners who have had their vehicles front end drop out from under them when they were driving. I live in Georgia and do travel to the northeast from time to time and also travel South to Florida from time to time. My concern is this: Both seals failed on the ball joints. Both ball joints are subjected to elements similar to those of the vehicles in the northeast even more so while along the coast of Florida. There have been numerous ball joint failures on Jeep liberties in Georgia and fla for the same reason there have been ball joint failures on Jeep liberties in the northeast. A response regarding this matter would be greatly appreciated.
I have been trying to receive a reimbursement from my '02 Jeep Liberty for recalled upper ball joints that we had already replaced. I have a receipt for a "cash sale" but they will not accept it. Dealership is closed. Every time I try to call your number to file a complaint, I'm put on hold for 5 minutes then the connection is broken. I have tried 3 times today. Please advise how I'm to file this complaint. Thank you.
- Pierceton, IN, USA
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The front suspension upper control arms ball joint seal has experienced damage in both sides. The loss of lubrication has lead to corrosion, and accelerated wear. No incident has occurred yet, and the situation was found during an inspection of the front suspension.
I left my house to go to work and started to pull away when I heard a clunk and then a terrible grinding noise - I tried to back up and the upper ball joint in my Jeep snapped and took the brake line with it. I got out and the wheel/tire was hanging sideways on the vehicle. Thank god I was not driving on the highway at the time. Chrysler says this is not a recall and will not consider fixing it. I am very disgusted as this is a safety issue and the lower ball joints had been recalled previously and there is a bulletin now out about the upper. Because there is no recall connected to my VIN they will not consider it however. I will be fighting this.
I had just backed out of a parking space in a busy parking lot, drove forward about 20 feet going no more than 7-10 mph, then made a left - still within the parking lot. When turning, I heard a grinding noise, then suddenly, the front end of my 2002 Jeep Liberty renegade collapsed onto the front tire of the driver's side. The upper ball joint of the vehicle had completely separated, knocking the wheel off in the process. This incident occurred in the late afternoon on a Sunday (when mechanics are not open). Aaa towed the Jeep to a local garage nearby; however, on Monday morning, I called Chrysler to file a complaint about what had happened. My call was picked up by an overseas customer service rep. He told me that if I could have the car towed to a Chrysler dealer, they would see what they could do about covering the repair, but to call back after they'd spoken with the dealer. Later that afternoon, I called back. Long story short, my call was escalated to a guy in detroit, who at first said that the call center rep had no business suggesting that my repair would be covered. When I told him I have photos of what happened to the car, he authorized the repair. The dealer had to replace the upper control arm and ball joint, and the brake line which was severed when the front end collapsed! I asked the dealer for the defective parts. He said Chrysler would want them because they were covering it "under warranty." This is a major defect and safety issue - one of many in the 2002 Jeep Liberty. I shudder to think what would have happened if I had pulled out onto the busy highway! while I was happy that Chrysler covered this cost, the car needed further adjustments when it was returned to me as the suspension felt loose and the vehicle was pulling to the left and shaking. The dealer said these were all unrelated (?!), and charged me for those repairs.
I was turning into a parking lot when my front right tire collapsed and I hit the curb. This was due to the ball joints being defected. After about a week and a half my car was fixed by the dealership for no charge. It concerns me that I was never notified that there was a second recall on the ball joints or in fact for that matter on the air bags or the exterior lighting. This accident happened last March, I felt it was necessary to make a complaint after seeing on the tv the investigation that is on going with this problem.
Jeep Liberty 2002 has vibration in the steering wheel that makes controlling the Jeep very difficult at speeds over 60 miles an hour. Then I was on the freeway and I had a total loss off power all most causing accidents the dealership said that the engine needs to be torn apart and inspected and a recall of ball joints done the work took them over a year and the problem still continues their is no warranty and I was charged for the recall repair work I asked for the inspection report showing the work on the engine heads and recall work done when I picked up my Jeep they gave me an invoice that showed battery and sparkplug for $2085 failing to present me with reports I asked for they said all work is warranted for 1yr 12,000 miles I drove the Jeep Liberty back to service dept after having another facility look at the engine to confirm if work had been done it had not been touched reported the mechanic and I am now scared to drive or own this vehicle.
Ltr re recalls on her daimler Chrysler purchased back in August 13, 2001. The consumer stated the vehicle has been recalled more than 3 times and supposedly fixed over 6 times regarding the ball joints. The consumer had an accident. The ball joint broke while the consumer was attempting to park. The radiator was leaking at the seam. The right front hub bearing was noisy. The cd changer would skip after a few songs. The dealer found an internal fault. There was a heavy crunchy noise when driving, stopping and making turns. The front stabilizer/sway bar was replaced. The rack and pinion was leaking.
The contact owns a 2002 Jeep Liberty. While decelerating from 33 mph, the contact turned the steering wheel to the left and it locked up. The failure caused the contact to crash into another vehicle. The contact was injured as well as the driver and passenger in the other vehicle. The vehicle was destroyed. On November 4, 2003, the contact received recall notice number 03V460000 (suspension:front:control arm:lower ball joint). He strongly believes that the crash was due to the recall. A police report was filed. The current and failure mileages were 30,000.
This problem is concerning a 2002 Jeep Liberty sport 4X4 3.7lt. During a slow left turn the driver side front spindle and top ball joint failed. I am the original owner of this vehicle. This vehicle has never been off road or driven roughly, it has only seen highways and local municipal roads. I believe that the spindle and top ball joint in question were defective. Within weeks of purchasing this vehicle I returned to a service center with the complaint of the thumping noise from the front end when making turns(have receipt). I was told that there was no problem, the dealer could not duplicate the problem. I complied with the first lower ball joint recall and now the second recall. I attempted to bring my concern to the manufacturer although they were unwilling to listen. I am truly concerned with the front end of the Jeep Liberty. If my wife would have been on the interstate at 55 mph the vehicle would have rolled without question. Please forward my concern to all applicable parties and address this with the manufacturer. Without investigation of these component failures life and property could be at risk.
I reported a noise during operating my Jeep Liberty, ltd. 4 wd over bumps and turns. I purchased the vehicle with 5 miles on 8/13/2002. 3/21/2003 at 11638 miles, the service shop made a warranty claim - lubed the bushings. 4/28/2003 at 12932 miles, the service shop made another warranty claim -sleeve & strap was replaced. 2/9/2004, at 25045 miles, the service shop made yet another warranty claim -replaced the sway bar bushings & links. I also had lower ball joints replaced for a recall. 4/16/2004, service shop repositions the ft shield at ft suspension. The noise never went away. At the service shops advice, I needed to bring it in if the noise became worse. Yeah right! two other mechanics suggested steering/suspension related. On 4/09/2006, I had my car inspected by the dealership service once again for the worsen noise. The service team replaced the rear center ball joint at a cost of $276.17 and returned my vehicle. With my warranty running out, the service team has supposedly found more serious part changes, of course. On 6/15/2006, the service team replaced the lower ball joint due to wear and repaired a leak in my tire at the cost of $224.05. I also have noticed vehicle pulling to the right. In addition to having paid for services with my warranty still effective, I have further developed other serious car issues. I have a leak in my rear differential and my brake light & ABS lights are on. I had to stop at a service station to fill my tire from 10 psi! although the service department would like me to bring back my car, I do not believe they have the experience for a fourth visit. On my last trip to the dealership, I had requested that if there are any parts replaced to please save the old part. Upon my pick up of the vehicle, I did not receive these parts. I have purchased an extended warranty end of July for $1,600 just in case.
: the contact stated that there was a recall remedy repairs perform on the vehicle two years ago for the ball joints. The replacement ball joint became fractured blowing out a tire and destroying the rim. The contact expressed that the replacement ball joint wer also defective. The dealer fixed the lower ball joint on the passenger side however the contact expressed replacement of the other ball joint was also needed because it may be defective. The dealer and manufacturer declined the request; the recall work has already been performed.
We had a recall for the ball joints of our 2002 Jeep Liberty. It took nearly 2 years to get them replaced. They were damaged by the time I did and I had to get a temporary repair on them while we waited for the parts. They were repaired at the end of February early March of this year. At the end of may I noticed a similar noise to what I had been hearing when the original ball joints had made before they were replace. As it turned out they had gone bad already. It seems that the new ball joints are defective too. I have had some out of pocket expenses for this issue and I am not happy at how I have been dealt with by the dealer and daimler Chrysler. I sent a complaint to daimler and their response was that they were sorry I was not satisfied with my vehicle and would file it in a consumer survey file. I am not unhappy with the vehicle. I am unhappy with how hard it has been to get this recall issue fixed and having to pay for service on the ball joints. I purchased the vehicle from glenn E thomas Dodge. The customer service rep with daimler was a woman named alison. My vehicle has been out of use this time for over a month before the final repairs were made.
Consumer has had to replace shocks, drive shaft, brakes and all four tires since purchase. The tires were worn and the noisy were struts, a constant thumping sound was heard when the vehicle was in motion, creaking noise were coming from the front of the vehicle when going over bumps due to the front sway bar bushings, the regulator on the passenger door was noisy, the handle on the passenger door was loose, grinding noise on the front passenger side, the passenger front door's weather strip was coming off, loud noise coming from the rear differential bearings, excessive play in the front tie ends, water under the driver's side carpet, rattling in the speaker on the passenger side, when in 4th high and 4th low, the vehicle felt as if it were in neutral, the cigarette lighter was inoperative, the was a squeak in the steering wheel when turning, the engine idled loud, the vehicle would jump when shifting into gear, there was a delay when braking, the axle boot was leaking.
2002 Jeep Liberty is inherently unstable. At almost any speed, the rear end of this vehicle tends to "spin out" resulting in lost of control. Recently, this occurred as my wife was driving this vehicle. As a result, she lost control of the vehicle, struck a guide rail, and rolled the vehicle twice.
There is a humming noise in the 2 front tires and they are uneven. The dealership indicated that this is caused by 'feather wear'. dealership has replaced the shocks, tires, and aligned the vehicle, but the problem still exists. Unable to determine the cause of the problem
A D V E R T I S E M E N T S
- Jerome, ID, USA