This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
: the contact stated there were no problems with the vehicle. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated there were no problems with the vehicle. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated the vehicle made a screeching noise. There was a NHTSA recall # 06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealer. The manufacturer confirmed the parts were not available.
: the contact stated a NHTSA recall letter #F23 was received regarding the lower ball joints. The dealer was contacted, who stated that they only receive 3 replacement ball joints a month. Therefore the contact was placed on a waiting list of over 100 consumers. The manufacturer was also contacted, who confirmed that there was a back order for replacement parts. The contact expressed concerned that the ball joint separation could result in a loss of steering control and cause a crash without warning.
- Hot Springs, AR, USA
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: the contact stated a NHTSA recall letter # F23, for the suspension: Front: Control arm: Lower ball joint, was received on 11/01/2006 and immediately went to the service dealer the next day to schedule the recall repair. The contact was informed the replacement parts were back ordered and the service dealer would call when the parts were available. The manufacturer was not alerted.
: the contact stated there was no problem with the vehicle. There was a NHTSA recall, #06V288000 on the vehicle regarding the suspension: Front: Control arm: Lower ball joint. The parts needed to repair the vehicle were not available. The manufacturer confirmed the parts were not available.
: the contact stated no problem had occurred with the vehicle. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated no problem had occurred with the vehicle. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated no problem had occurred with the vehicle. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated while driving various speeds, there was a pronounced vibration within the front suspension. The vehicle was inspected by an independent repair shop who determined the front lower ball joints needed to be replaced. There was a NHTSA recall, #06V288000 on the vehicle regarding the lower ball joints. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer was alerted, and confirmed the parts were not available.
: the contact stated the notice for NHTSA recall # 03V460000, which pertains to the lower ball joint, was received. The vehicle was taken to a service dealer, where the service manager informed the contact that there was a shortage in parts. The contact then notified the manufacturer, who gave the same response.
: the contact stated a recall letter was received # 03V460000 regarding the suspension: Front: Control arm: Lower ball joint. The dealer was contacted, who stated that the recall part was unavailable to perform the recall work; the manufacturer had not shipped out the recall parts for over a month. The contact was waiting for parts to arrive for the recall work.
: the contact stated recall # F23 was received for the suspension: Front: Control arm: Lower ball joint, the contact called to schedule the recall repair with the service dealer. When the vehicle was taken in for the scheduled service, the dealer informed the contact, the parts were not available. When the contact returned the following week as requested, the parts were still not available and no date could be provided. The manufacturer was notified. Updated 12/05/06.
Jeep is failing to provide parts to dealers for a recall that was issued on 2002 Jeep Liberty's. they should be providing parts for recalls before they send parts to the assembly lines. They have a duty to provide repairs to current customers.
: the contact stated the replacement part for recall F23 for the suspension: Front: Control arm: Lower ball joint, was not available at the service dealer. The vehicle was added to a wait list of 60 other vehicles waiting for the part. The service dealer was not receiving the parts at 3 a week as other dealers were. The vehicle was added to other wait lists. The manufacturer informed the contact a refund would not be made if aftermarket parts were used.
: the contact stated after receipt of NHTSA recall letter # 06V288000 regarding lower ball joints, an attempt was made to schedule remedy repairs with the service dealer. The service dealer determined an appointment could not be made until parts were available. The manufacturer was not contacted, however the manufacturer was going be contacted for further details.
: the contact stated the recall notice # F23 for the suspension: Front: Control arm: Lower ball joint, was received in early September of 2006. On 09/20/06 the contact tried to schedule a recall repair at 4 separate service dealers, who all asked the contact to call back in two weeks, but would not provide an estimated wait time for service or add the contact to a wait list. When the manufacturer was notified, the contact was informed the vehicle should be parked until repairs were possible. Updated 11/30/2006 -
: the contact stated the manufacturer was not providing the recall parts needed fast enough for recall # F23, regarding the suspension: Front: Control arm: Lower ball joint. The contact tried to schedule the recall service in early October of 2006. The vehicle was placed on a waiting list for the backordered parts. The manufacturer was not contacted. Updated 12/1/20006 -
: the contact stated there was a recall on the lower suspension ball joint control arm #06V288000. The recall repair was not performed in a timely manner. Both the service dealer and manufacturer determined it would take 18 weeks to perform the remedy repair. When the contact was informed of the wait time for repairs after waiting two months. The contact expressed that it is not their intention to be jumped ahead in line but the manufacturer needs to be accountable for their recall.
A D V E R T I S E M E N T S
- Groton, CT, USA