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10.0

really awful
Crashes / Fires:
8 / 1
Injuries / Deaths:
10 / 0
Average Mileage:
70,165 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2002 Jeep Liberty suspension problems

suspension problem

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2002 Jeep Liberty Owner Comments (Page 1 of 4)

problem #80

Oct 032016

Liberty

  • 127,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Liberty. While driving 7 mph, the driver's side ball joint fractured. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 127,000.

- Hertford, NC, USA

problem #79

Aug 262016

Liberty

  • miles
Well where do I start. Since I have purchased this vehicle in may of 2016 I have replace multiple parts, but they weren't part of any recalls. But now my concern reviewing recalls for this vehicle and trying to address these numerous defects. I'm almost fed up. My main cover is the J17 recall for the upper control arm ball joint of which a Chrysler representative advideo my my vehicle was part of, which I clueless on how as the recall doesn't specify other than 2002 to 2003 Liberty vwhiles. Now I show that they were replaced in the past and now they since are worn in the same description they were recalled in. And Chrysler denies responsibility (?).. also other concerns with the catylic converter causing a sulfur smell when the vehicle is going up hill aso well as towing. One more thing is numerous online forum about the engine ticking being normal and unfixable other then to replace the engine. Now all this plus the multiple parts I have already replaced a vehicle less then 15 years on the market needed a in other words fully restoration is unacceptable. Especially when I have stock 1948 Jeep that need less repairs than this.

- Cold Brook, NY, USA

problem #78

Jun 132016

Liberty 6-cyl

  • miles
2002 Jeep Liberty. Consumer writes in regards to ball joint broke and wheel knocked front fender off of vehicle. Dealership replaced ball joint and left front wheel under recall. However, the dealer stated they were not responsible for re-attaching fender. The dealer stated it would cost $350 to re-attach the fender.

- Kannapolis, NC, USA

problem #77

Jun 152016

Liberty

  • 100,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Liberty. When the vehicle was taken to have the lower ball joints replaced, the technician stated that the upper control arm needed to be replaced. In addition, the contact was informed that the frame was rusted. The vehicle was not repaired. The manufacturer was notified and stated that the VIN was not included in NHTSA campaign number: 09V119000 (suspension). The failure mileage was 100,000.

- Westbury, NY, USA

problem #76

May 112015

Liberty 4WD 6-cyl

  • miles
The contact owns a 2002 Jeep Liberty. The contact took the vehicle to the dealer to complete a manufacturer recall for the air bags. The contact stated that the air bag warning light and seat belt warning light remained illuminated. The dealer was notified of the failure and provided no solution. The contact had a second manufacturer recall repair completed for the ball joints and indicated that it was not completed properly because the dealer refused to perform an alignment. As a result, the vehicle wobbled in an unstable manner constantly. The manufacturer was notified of the failures. The vehicle was not repaired. The NHTSA campaign numbers and failure mileage were unavailable. Updated 08/16/16 updated 08/22/16.

- Chillicothe, OH, USA

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problem #75

Dec 012015

Liberty

  • miles
Takata recall

- Dothan, AL, USA

problem #74

Feb 012016

Liberty

  • 200,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Liberty. The contact stated that while making a turn and driving approximately 2 mph, a loud clunking noise emitted from the front end as the vehicle collapsed towards the ground. The vehicle was towed to the dealer, who diagnosed that the front lower ball joint assembly fractured. In 2006, the vehicle was serviced under NHTSA campaign number: 03V460000 (suspension) however, failure recurred. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 200,000.

- Jacksonville, FL, USA

problem #73

Jan 132016

Liberty

  • 153,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that front passenger side upper ball joint detached from the vehicle. The vehicle was not diagnosed or repaired. The vehicle was previously repaired under an unknown recall related to the suspension in 2007 but the contact stated that the failure recurred. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 09V119000 (suspension). The failure mileage was 153,000. Updated 02/26/16

- Hayes, VA, USA

problem #72

Dec 012015

Liberty

  • 73,000 miles
After an inspection it was found that my upper control arms & ball joints are no good from mostly corrosion.I have 73000 miles on this truck. Doing re search I find a recall for this exact same problem. The recall states that this problem is registration specific to salt belt usage. Again I qualify for that part as well.the recall is J 17 and in calling Jeep there telling me about the VIN but not about the salt belt state useage.the arms do not corrode in fla but they do in NY. The ball joint and arm need replacement this is clearly a manufacture defect of the part exposed to salt. Calling Jeep is worthless called nhsta same result

- Harrison, NY, USA

problem #71

Nov 102015

Liberty

  • 131,000 miles
The contact owns a 2002 Jeep Liberty. While the vehicle was being serviced at the dealer under NHTSA campaign number: 13V252000 (fuel system, gasoline, structure), it was discovered that the front control arms were faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact stated that the VIN was not included in NHTSA campaign number: 06V288000 (suspension). The approximate failure mileage was 131,000.

- Lexington, SC, USA

problem #70

Sep 302015

Liberty

  • 149,000 miles

A D V E R T I S E M E N T S

The contact owns a 2002 Jeep Liberty. While driving approximately 15 mph, the front driver side tire slightly detached and positioned inwardly. The vehicle was maneuvered to the side of the road and was towed to an independent mechanic. The front driver side ball joint fractured. The mechanic replaced the front upper control arm assembly. After the repair was performed, the contact was made aware of NHTSA campaign number: 09V119000 (suspension). The VIN was included in the recall. The manufacturer was not notified of the failure. The approximate failure mileage was 149,000.

- Oriskany, NY, USA

problem #69

Sep 012015

Liberty

  • miles
2002 Jeep Liberty. Consumer writes in regards to front upper control arm recall. The consumer stated the front upper control arm needed to be replaced, right away. She discovered recall # 09V119000, which the dealer never mentioned. The consumer was also informed, the vehicle needed a new boot which was a part of the ball joint.

- Washington, DC, USA

problem #68

Sep 142015

Liberty

  • miles
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 06V288000 (suspension) however, the part needed to repair the vehicle was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure.

- St Albans, NY, USA

problem #67

Sep 082015

Liberty

  • 176,082 miles
The contact owns a 2002 Jeep Liberty. While the vehicle was at the dealer, it was discovered that the front upper control arm assemblies were severely damaged and needed to be replaced. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 09V119000 (suspension). The manufacturer was not notified of the failure. The failure mileage was 176,082.

- Middletown, CT, USA

problem #66

Aug 242015

Liberty

  • 174,590 miles
The contact owns a 2002 Jeep Liberty. While having the vehicle inspected, the technician informed the contact that the boot covers were torn allowing it to become contaminated. The vehicle was taken to the dealer. The technician inspected the vehicle and refused to provide any assistance since it was previously repaired under NHTSA campaign number: 09V119000 (suspension). The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 174,590.

- Statesville, NC, USA

problem #65

Aug 012012

Liberty

  • 200,000 miles
The contact owns a 2002 Jeep Liberty. The contact stated that there was a knocking noise coming from the front of the vehicle. The vehicle was not diagnosed or repaired. The contact stated that NHTSA campaign numbers: 12V527000 (air bags), 13V252000 (fuel system, gasoline, structure), and 15V046000 (air bags) exceeded a reasonable amount of time for repair. The dealer stated parts were not available. The manufacturer was not made aware of the failure. The failure mileage was 200,000.

- Oneida, TN, USA

problem #64

Aug 182009

Liberty

  • 70,000 miles
The contact owns a 2002 Jeep Liberty. While driving approximately 10 mph making a right turn, the vehicle made a grinding noise, lunged forward, and stopped in the middle of an intersection. The vehicle was towed to an independent mechanic. The technician diagnosed that the ball joints on the front passenger side failed and damaged the front passenger side tire. The vehicle was repaired. The contact received notification of NHTSA campaign numbers: 06V288000 (suspension), 12V527000 (air bags) and 15V046000 (air bags); however, the parts needed to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 70,000. MA 10/5

- Casa Grande, AZ, USA

problem #63

Jun 192013

Liberty

  • miles
The contact owns a 2002 Jeep Liberty. The contact received notification of NHTSA campaign number: 09V119000 (suspension), 12V527000 (air bags), 15V046000 (air bags), and 13V252000 (fuel system, gasoline, structure); however, the part needed to do the repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact had not experienced a failure.

- Gadsten, AL, USA

problem #62

Apr 262015

Liberty

  • 122,000 miles
The contact owns a 2002 Jeep Liberty. While driving 5 mph and making a turn, a loud clunking noise emitted from the front end of the vehicle. The front passenger side lower ball joint detached completely. The vehicle was maneuvered to the side of the road and remained at that location. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 03V460000 (suspension). The manufacturer was notified of the issue. The approximate failure mileage was 122,000.

- Marshfield, WI, USA

problem #61

Feb 112015

Liberty 6-cyl

  • 161,990 miles
I was driving down the highway and I don't really remember the moment before the accident but I lost control of my car and hit the median barricade head on and from there my car kept going across the highway off to the grass area. I was the only one injured and taken to the hospital. My car is ruined and I faced a broken nose, back, knee, knock, head, and shoulder brushing and pain, and now I keep having a short term memory on some occasions. I also get nauseated when K get in a vehicle and get terrified when I'm with someone driving down the street. I have no vehicle at the time, it's been almost two and a half months and I haven't had any help with anything. I am a full time college student working a part time job, my sister or boyfriend have to take me to work and school, it's getting pretty tiring for them to take me everywhere. I work about 15 minutes away from my home and it's difficult for them to take me when they have school and work on those days. The air bags in my Jeep did not deploy, it went in for the recall and you can literally see the sensors, the clearly should have deployed. My Jeep had no engine or air bag codes of any kind.. so why didn't they go off?! I'm terrier that im going to loose my job and not afford to pay rent or bills.

- Corpus Christi , TX, USA

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