This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
- the contact owns a 2003 Jeep Liberty. The contact stated that he took the vehicle to the dealership for the lower ball joint recall, and the dealership stated that there was a waiting list to which they could be added. The contact has been waiting since November of 2006, and had not received a call from the dealership. There had been no failures to date. The current mileage was 73,000.
The contact owns a 2003 Jeep Liberty. The contact received a recall notice concerning the lower ball joints. The dealer stated that the parts for the recall repair were unavailable. There had been no failure to date. The recall number was unknown. The current mileage was 30,000.
The contact owns a 2003 Jeep Liberty. The contact received recall notice number 03V460000 (suspension:front:control arm:lower ball joint) in September of 2006. He stated that the noise coming from the failure caused distress to his family, which escalated into arguments. He further stated that the noise level of the ball joints was unbearable. He notified a local and national Jeep dealer, but they have not responded to any of his calls. The recall was never repaired due to the unavailability of parts. The lengthy waiting list placed him three months behind from his original appointment date. The vehicle has since been sold. The failure speed was unknown. The failure and current mileages were 60,000.
The contact owns a 2003 Jeep Liberty. She stated that she would occasionally hear a grinding noise in the front of the vehicle. There was a recall for the front lower ball joints (NHTSA campaign # 06V288000) however; the dealer stated that the parts were on backorder. The failure mileage was 48,000 and the current mileage was 51,000.
The contact owns a 2003 Jeep Liberty. The dealer stated that the front lower ball joints could damage the front suspension and cause a loss of steering. There had been no failure to date. The current mileage was 66,139.
- Bayminette, AL, USA
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The contact owns a 2003 Jeep Liberty. There is a recall for the lower ball joint (NHTSA campaign#06V288000). The dealer stated that they received three parts per month and would be unable to say how it would take to perform recall work. The current mileage was 58,000. There had been no failure to date.
Back in March, I received a recall notice from daimler Chrysler regarding the lower ball joints in my Jeep. Steering can fail causing a crash. I called my local dealer and was told I was 80th on their waiting list. I called in may and was told they would get to me sometime in July!! today is August 1 and my recall is still not fixed. They blame the Jeep Corp for not providing enough parts to fix all the problems.
'03 Jeep Liberty - left lower front ball joint failed and separated while the vehicle was in motion at low speed during a turn (left upper ball joint failed previously ref. Complaint confirmation #1019828). Lower ball joints were replaced twice before under recall #C36. The service dealer replaced the both the right and left lower control arm ball joints under recall #F23, along with the axle half shaft, axle drive shaft seal, axle shaft seal housing, tire and wheel.
I simply cannot get my Jeep dealership to replace my recalled ball joint assembly. I've been waiting 7 months and have recieved nothing but a song and dance.
I received a recall notice for my 2003 Jeep Liberty (safety recall F23) late last year and called the nearest dealer in flemington in December 2006 to schedule an appointment to have it repaired. They advised that there was a waiting list as they only received a few kits per week and that they would call when they could schedule an appointment for me. It is now May 20th and still no phone call. Although the defect from the recall notice seem serious, I suppose it must not be since it's almost 6 months later and they still have not called. I will be calling the flemington Jeep dealer again this week to check the status and if they cannot help, I will call another dealer to see if this is something they will be able to address.
The contact owns a 2003 Jeep Liberty. The contact received recall notice#06V288000: Suspension:front:control arm:lower ball joint in February. The mechanic stated that there was damage to the tie rod and steering knuckle. The dealer stated that they would repair the vehicle at no charge; however, they advised her at the appointment that she was responsible for paying $600 to repair it. The dealer also stated that the recall repairs are only related to the lower ball joints. The failure mileage was 77,000 and the current mileage was 77,310. The dealer stated replaced left outer tie rod, left knuckle, wheel speed sensor, and fixed hub assembly. The consumer provided invoices of repairs for vehicle. Updated 07/05/07
The contact owns a 2003 Jeep Liberty. The contact stated that his vehicle has a safety recall on the upper and lower ball joints and he has been trying to get the recall repair done since December of 2006. In December of 2006, the vehicle was involved in a crash while traveling 35 mph. The vehicle spun out and crashed into another vehicle while making a left turn on a wet road. A police report was filed and the contact has reports and receipts of the work performed on the vehicle. The current mileage is 45,000 and failure mileage was 43,080.
Champion Chrysler-Jeep Inc safety recall F23 customer is very upset that after getting recall fixed that she had to pay out of pocket for the upper ball joints* the dealer stated the rear right seatbelt does not latch and the left right power window does not work. The consumer has provided the invoices for repair. Update
I had a safety recall from DaimlerChrysler (safety recall F23 - lower ball joints). I keep trying to get my car serviced from larry H. miller Chrysler Jeep Dodge (801-553-5550), but each time I get a short answer that they don't have the parts and will call me back. I started this process in February. Thanks, brandon
The contact owns a 2003 Jeep Liberty. While turning into the driveway at 15 mph the vehicle produced a loud noise. The contact lost control of the vehicle and struck the side of a curb. The contacts head struck the dashboard. While attempting to drive the vehicle after the crash the contact was not aware that the tire detached from the vehicle, and noticed that it had flattened and the axle failed. In December 2006 the contact received recall notice # 03V460000 for the repair of the lower ball joints, and was currently on the dealers waiting list. The failure mileage was 61,215. The consumer has provided pictures of the vehicle and the invoices for repair. Updated 06/14/07
Customer states that she is still on the waiting list for parts to fix the recall and wants information on how this problem can be resolved* lower ball joint recall.
The contact owns a 2003 Chrysler Jeep Liberty. The contact received recall #06V288000 and, since December of 2006, has been on a waiting list to have the lower ball joint replaced. The contact had not experienced any malfunctions with the vehicle at this time. The current and failure mileage were 23,000.
A D V E R T I S E M E N T S
- Bentonville, VA, USA