This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
: the contact stated a NHTSA recall letter # F23 for the suspension: Front: Control arm: Lower ball joint, was received on 11/22/2006. The service dealer was contacted on 11/27/2006, who informed there were no parts available and to call back the following week. When the call was made on 12/4/2006, the contact was informed there was no parts or a wait list for the repairs. The parts manager informed the contact there were others waiting for the repairs and the contact would be notified when the parts were available. The manufacturer was not alerted.
: the contact stated while driving various speeds on the highway, there was excessive play in the steering wheel. The vehicle was inspected by a dealer, who determined the front lower ball joints needed to be replaced. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joints. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer was alerted, and confirmed the parts were not available.
: the contact stated there were no problems with the vehicle. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated a NHTSA recall letter # F23 for the suspension: Front: Control arm: Lower ball joints was received two months ago and the sales/service dealer was not able to provide the ball joint repair due to a lack of parts. The manufacturer was not contacted.
After a recall (daimler Chrysler safety recall F23) of my Jeep Liberty for defective front ball joints, I called my dealer to schedule a repair for next week. My dealer told me that, because of the limited supply of repair parts from daimler Chrysler (3 to 5 sets of ball joints a week to a large dealership), I would be put on a waiting list and might be called in for the repairs in the next 2 months or more. According to the recall notice, ball joint failure "can result in a loss of steering control and could cause a crash without prior warning". daimler Chrysler must provide the necessary repairs immediately.
- Fincastle, VA, USA
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Received recall notice on Jeep Liberty on October 27,2006 and began calling dealerships for information and to schedule a repair. This was after calling daimler Chrysler for names of dealer since ours had gone out of business. I called four dealerships within my driving area (35miles) not one of them offered to take my name, number or any other information. I was told about the parts being on back order and to call back in a week or 2. this is what I did and again was told the same I again called D/C and the customer rep told me again about the parts being back ordered and that each dealer only received 1-2 a week, there was nothing else she could do. Well I have been calling every week since Friday the 27th of October and finally on Thursday November 30th a service person was willing to take my name and put it on a waiting list. But my question is for how long? my auto is my only transportation as like others, should I have an accident with my children in the car or any incident at all with then in the car, daimler Chrysler will not have heard the last of me. I have already had to replace 2 front tires for reasons no one could explain (they had worn so bad on the inner tread) and have been keeping close eye on the new ones. Can't afford tires B/F they are needed either. And will the dealer make sure my car is aligned and balanced" since this will be disrupted by the repair of the lower ball joints? I just want to be safe, I have loved my Liberty since buying it and my son is looking forward to driving it in a couple of years. But do I allow him to" thank you in advance for you help and time. Any and all assistance will be good.
: the contact stated when NHTSA recall letter # F23 for the suspension: Front: Control arm: Lower ball joint was received, the service dealer was called to schedule an appointment. The contact was informed there was a wait list and the parts were on backorder. The manufacturer was notified.
: the contact stated there were no problems with the vehicle. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated the vehicle was difficult to control and correct the direction of the steering wheel, and lost balance when the brake pedal was depressed. There was a NHTSA recall, # 03V460000 on the vehicle regarding the front suspension: Control arm: Lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated the vehicle would not pass inspection due to the front lower ball joints' severe condition. The independent mechanic also suggested that they had the part to replace the front lower ball joints but could not cover it under the recall. There was a NHTSA recall # 06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available and stated that they would not reimburse the contact if the work was done by anyone else other than a dealer.
: the contact stated there were no problems with the vehicle. There was a NHTSA recall # 06V288000 on the vehicle regarding the front lower ball joints. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
: the contact stated when a NHTSA recall letter# F23 was received, for the suspension: Front: Control arm: Lower ball joints, a call was made to the sales/service dealer. The contact was informed only one set of replacement parts was available and the parts could not be saved for the contact. The dealer offered to schedule an appointment, but would cancel it if no parts were available. When the manufacturer was notified, another service dealer was suggested and the best that the service dealer could do, was add the vehicle to a wait list of 45 to 50 other vehicles.
: the contact stated there were no problems with the vehicle. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. Updated 12/28/06.
: the contact stated there were no previous problems with the front suspension, but there was a NHTSA recall, #06V288000 on the vehicle regarding the lower ball joints. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer was alerted, and confirmed the parts were not available. The part(s) were replaced on 11/30/06. Updated 12/28/06.
: the contact stated while making a 90 degree turn driving 15 mph on wet road conditions, control of the vehicle was lost. There was a NHTSA recall, #06V288000, regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
Recall delay: I received a recall notice F23 from daimler Chrysler (DC). I contacted my dealer and was told there would be an unspecified delay in addressing this issue because parts were not being received in sufficient quantity by the dealer. I was 26 on the recall list on Oct. 30. I contacted daimler Chrysler customer service, they contacted the dealer and I was told repair would be made in about 3 weeks. I contacted the dealer today and was told only 8 parts kits had thus far been received. I again contacted DC and was told that my only recourse was to work with the dealer. As this recall is described as resulting in a loss of steering if a failure occurs, I am concerned for the safe operation while awaiting repair. I need for your Agency to assist the corporation in solving their supply problem. I will expect a prompt reply.
: the contact stated while approaching a traffic light at 25 mph, the vehicle suddenly stalled. The vehicle restarted, the automatic transmission was placed into drive, but the vehicle would not move. The vehicle was shut off and turned back on 4 times, before it was able to move. The vehicle was taken to the dealer, who could not duplicate the problem after performing a diagnostic test. The dealer informed the contact that all 4 tires were worn down unevenly and there were pieces of metal showing on the insides of the tires. Also, it was determined that the brakes and rear rotors were worn, and needed to be replaced, along with all 4 tires. A NHTSA recall letter, #06V288000 on the vehicle, regarding the suspension: Front: Control arm: Lower ball joint was received. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available. The contact was placed on a waitlist. The vehicle was taken to an independent repair shop who suggested that the recall work should be performed prior to getting all the other components replaced.
: the contact stated there were no problems with the vehicle. There was a NHTSA recall, #06V288000 on the vehicle regarding the front lower ball joint. The parts needed to repair the vehicle were not available at the local dealership. The manufacturer confirmed the parts were not available.
2003 Jeep Liberty, left lower ball joint separated causing wheel to nearly separate from vehicle. Vehicle repaired by Chrysler. Since repair there has been loud noise when steering wheel is turned. Brought back to repair facility to be inspected. Informed that the lower control arm bushings cracked causing failure. This seems to be related to another material defect as the control arm sleeves are pressed as were the ball joints. I contacted Chrysler and they stated there is no recall at this time. The vehicle is three years old and for two major material failures at the same time seems to be a serious problem. Is there any others who have complained of this problem?
: the contact stated when a NHTSA recall letter# F23 for the suspension: Front control arm: Lower ball joint was received, the manufacturer was contacted. When the contact informed the manufacturer of the circumstances of being on an island, 800 miles away from the closest service dealer, the contact was informed that the use of an independent service dealer would not be approved for the recall repair.
A D V E R T I S E M E N T S
- Beaumont, TX, USA