The same rear window I had fixed in Sept 2007 fell down again. I am not happy. I had taken a day trip which had to be cut short because the window had started going down while I was in a museum. I was in downtown Detroit (not the safest place to be if you are planning on going into a restaurant for lunch and your vehicle is not secure) plus the skies were getting grey and rain was on its way. Since it was Saturday I could not do anything until Monday. I located the car complaints website and saw all the complaints about this issue. I was really upset that the problem has continued and Chrysler has still not considered this to be a recall item. Apparently the problem rose to a high with the 2006 and 2007 model years and an extended warranty was established for these years. Some people had this happen up to 11 times. I cannot imagine how ticked off they are. Anyhow I decided to call the Chrysler number (800-992-1997) a few people had noted in their complaints. I told them about my recent situation and was told I could likely get some "assistance" to get the problem fixed. At first I was informed I would only have to pay $125. I said "is that the best you can do for me" and went on to explain that this is the third time this has happened and the second time on one of them, the amount I would owe then went down to $50 (plus $3 for tax = $53) which is what I paid after getting the repair at the dealership. The case manager asked me to supply him with receipts from the previous repairs and he would see if there could be some reimbursement although he didn't give any figures. He did tell me however that the fix that was NOT DONE at the dealership would likely not be for as much, but I was lucky that a manufacturers part was used or there wouldn't have been any reimbursement. Bottom line I had previously paid out around $553 for two repairs and within a week I had a refund check for $439. I am quite satisfied with this resolution but hope it doesn't happen again. They obviously know that this window regulator problem is a BIG problem. If I have any future issues I will not hesitate to call Chrysler 800-992-1997 and hopefully get the same assistance. It is definitely worth a shot if you haven't done so already !

Windows keep falling down rear drivers side. The parts store most online or in area don't carry the part for rear window. jeep tried to lie me on phone and say this isn't a problem. Yet the net and complaint places are filled with them.

And even their own parts people admit its defective . And say its a widespread problem. and the parts are defective.

This is unacceptable. And a class action lawsuit needs to be filed. And started .all jeep has to do is send people the 20 cent piece .Instead of knowing there's a problem.then not allowing the parts to be sold properly. Greed and corruption. They should have been let go bankrupt

This is the fourth time the rear passenger window regulator has broken on my Jeep Liberty. It lasted for one year and one month before I had to get it fixed this time. I called Jeep corporation for assistance in paying for it since it has happened multiple times. The person I dealt with at Jeep was a total moron. I had to call him several times to make sure he was contacting the dealership and advising them on the problem. First Jeep called me and told me I would have a $50 co-pay. I told them I didn't want to pay for anything because this is the fourth time this window has broken. The guy at Jeep told me he totally understood and since this was the fourth time it has broken that he felt it would be reasonable for me to not have to pay. I then didn't hear anything for a week, which I assumed was because the part (window regulator) was back-ordered. I finally call the dealership after a week and they tell me that no one from Jeep has called to authorize anything. So I call the guy at Jeep again and this time he tells me that if I don't pay for at least some of the part I won't receive the warranty for it. So I finally agree to the $50 co-pay. This happened on a Thursday and he assured me that he would call Jeep right away to let them know so my car could be fixed. I don't hear anything over the weekend and call the dealership the following Tuesday. The dealership now tells me that they still have not heard from Jeep. So I call Jeep again and they tell me my case manager is on the phone but will call me back in a few minutes. I explain to the woman that I have been waiting 2 weeks and she puts me on hold for 5 minutes and tells me the guy will call me back. About 5 minutes later the dealership calls me and tells me that Jeep had just called them and authorized helping me and I would pay a $79 co-pay. I tell the dealership that I will call them back because I agreed to a $50 co-pay. I call Jeep again, get a different woman who informs me my case has been closed and transferred to the dealership so I will have to talk to the service manager. I explain to her that I was assured that my case manager would call me back and I want a call by the end of the day. She says she will pass the message on. I never receive the call and end up having to authorize the payment so I can finally get my car back. Jeep sucks!

This is beyond ridiculous! After having the right rear window regulator replaced June 14, 2007 now it has to be replaced again! This time at the dealership I complained enough to be heard and was not charged for the new regulator however I still had to pay for the labor of $168.00!!!! This is also a huge inconvenience due to the fact that I constantly have to duct tape my window shut to keep the bad guys out of my car and if it is a warm day the duct tape does not hold it just slips down!! Again Jeep and Chrysler this is a recall situation if I have ever seen one!