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10.0

really awful
Crashes / Fires:
9 / 3
Injuries / Deaths:
10 / 0
Average Mileage:
93,585 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Liberty suspension problems

suspension problem

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2004 Jeep Liberty Owner Comments (Page 4 of 6)

« Read the previous 20 complaints

problem #43

Jun 302013

Liberty 6-cyl

  • 141,116 miles

A D V E R T I S E M E N T S

On Sunday 6/30 I was at the pharmacy around my residense in phila, pa. When I pull out of the parking lot to go into the street with the traffic to go back home. The car started making this screening noise and it felt like when I would give it gas it would not respond. I tried a little bit of gas and then it made a big soun D like an explosion and it lock in the middle of the street. It would not go forward or backwards. It felt like it just drop to the floor and it felt as thou the tires fell off the car.... I had to get a tow truck to tow it away, no matter how much we would work on it. It wouldnt respond. I had just gotten the recall notice and had taken this car to a Chrysler dealer to get the replacement part they had sent notice recalling 2002-2007 Jeep. Three weeks before. I need help. I dont want to get back behind this car. It was scary and once before it had locked up on my in the middle of the highway. I thought I was going to be in a crash.

- Phila, PA, USA

problem #42

Aug 082012

Liberty

  • miles
2004 Jeep Liberty. Attorney representing consumer writes in regards to rear suspension lower control arm recall notice. The consumer was injured, when the Jeep she was driving spun out of control and ultimately hit a tree. She suffered injuries to her right hand, left leg, ribs and left knee. The attorney stated it appeared his clients injuries were based upon the same defect as reported in recall # 12V085000.

- Dover, DE, USA

problem #41

Apr 022013

Liberty 6-cyl

  • 74,000 miles
We took the car to a dealer to have the lower control arm replaced due to a recall on the part. We were told by the dealer that the upper control arm was bad and they would not do the recall repair of the lower control arm until we paid to replace the upper control arm. We were told the part was pretty much worn out and hanging by a thread and the only thing holding the tires to the car were the shocks. The upper control arm is not part of the recall and dealer charge to repair it was $600. The recall of the lower control arm is because the part can wear out due to not being treated for the salt used on roads in our state. The upper control arm is also falling apart for this same reason yet is not included in this recall. The upper control arm also needs to be recalled.

- Lambertville, MI, USA

problem #40

Dec 172012

Liberty 6-cyl

  • 90,000 miles

A D V E R T I S E M E N T S

Rear control arm failed. Chrysler will not fix rear control arm because the vehicle is registered in South Dakota. The rear control arm on this vehicle was recalled for vehicles in other state because of the salt on the roads during winter driving. South Dakota has the same salt on roads as Minnesota and Iowa (states listed on the recall) and should be included in this recall.

- Tea, SD, USA

problem #39

Dec 012012

Liberty 4WD 6-cyl

  • 159,000 miles
The contact owns a 2004 Jeep Liberty. The contact stated that while driving approximately 15 mph, she heard a loud thumping noise coming from the front end of the vehicle. The contact stopped the vehicle on the shoulder of the road and noticed the front driver side hub had detached from the vehicle. The contact placed the hub back on the wheel. The failure recurred. The vehicle was taken to an independent mechanic for diagnostic testing. There was a recall under NHTSA campaign id number: 12E047000 (suspension: Front: Hub) that may be related to the failure. The manufacturer was made aware of the failure and stated the VIN was not included in the recall. The vehicle was not repaired. The approximate failure mileage was 159,000....updated 04/25/13

- Kimper, KY, USA

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problem #38

Apr 182012

Liberty

  • miles
The contact owns a 2004 Jeep Liberty. The contact stated that he received notification of NHTSA campaign id number: 12V085000 (suspension:rear) in April 2012. The contact stated that he attempted to have the vehicle repaired on numerous occasions however, the dealer constantly stated that they did not have the necessary parts to complete the recall repairs. After six months, the contact still had not been able to have the vehicle repaired. The manufacturer was notified and stated that no dealer in the area had the parts available. The contact had not experienced a failure.

- Fountain Hill , PA, USA

problem #37

Oct 022012

Liberty

  • miles

A D V E R T I S E M E N T S

The contact owns a 2004 Jeep Liberty sport. The contact stated while traveling 3 to 4 mph the drivers side front control arm detached. The vehicle was towed to the dealer. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was unknown.

- Taylor, PA, USA

problem #36

Sep 202012

Liberty

  • 111,000 miles
The contact owns a 2004 Jeep Liberty. The contact stated that while driving 55 mph the vehicle would veer to the left or right independently without any notice. The vehicle was taken to the dealer, who diagnose that the front ball joints and control arms broke. As a result, both needed to be replaced. The manufacturer was made aware of the failure who did not offer any assistance since the vehicle had been repaired under recall NHTSA campaign id number: 06V288000 (suspension: Front: Control arm: Lower ball joint). The vehicle was not repaired. The failure mileage was 111,000 and the current mileage was 111,200.

- Byron, GA, USA

problem #35

Jul 082011

Liberty 6-cyl

  • 85,000 miles
For the last year or so we have had problems with the Jeep swaying everytime we accelerate and decelerate. This was becoming a serious safety concern and took the Jeep to my mechanic after researching on google and finding other Jeep owners reporting the same issue. My mechanic reported that he had to replace the rear suspension lower control arm which fixed the problem. I had this work done in April 2012 and have since seen that a recall has been issued for this same problem (NHTSA action number EA11013) but the recall does not include Jeep manufactured in Texas since it is explained that the cause is corrosion due to application of road salts during winter weather conditions. I believe this needs further investigation of the potential causes and needs to be expanded to Texas and possibly other states as well. I personally would like Chrysler to be held accountable and believe that I should be reimbursed for my expenses which were quite substantial.

- Round Rock, TX, USA

problem #34

Mar 012012

Liberty

  • 105,000 miles
The contact owns a 2004 Jeep Liberty. The contact stated that the vehicle was included in the recall associated with NHTSA campaign id number 12V085000 (suspension:rear). The contact notified an authorized dealer and scheduled and appointment to bring the vehicle in for repair. On the day that the repairs were to be performed, the dealer stated that the parts were not available and they were unaware as to when they would become available the contact was informed that the parts were on a back order. The manufacturer was not yet notified. The failure mileage was 105,000.

- Grant Haven, MI, USA

problem #33

Jul 192012

Liberty

  • 145,000 miles

A D V E R T I S E M E N T S

The contact owns a 2004 Jeep Liberty. The contact received the recall notice associated with nhsta campaign id number: 12V085000 (suspension:rear). The contact stated that the repairs were not made because the parts were not available. The contact notified the dealer, however they did not provide further information. The manufacturer was not made aware of the situation. The failure and current mileages were 145,000.

- Cincinnati, OH, USA

problem #32

Jul 112012

Liberty

  • 124,000 miles
The contact owns a 2004 Jeep Liberty. The contact was driving approximately 55 mph when a sudden loss in steering control occurred and the vehicle swayed off the road, crashing into the median. The vehicle was towed to an independent mechanic who stated that the driver's side lower control arm was fractured. The contact referenced NHTSA campaign id number 12V085000 (suspension:rear) however the VIN and vehicle's registered state were ineligible under the recall. The vehicle was in the process of being repaired. The manufacturer was notified of the problem. The approximate failure mileage was 124,000.

- Hebron , KY, USA

problem #31

Jul 112012

Liberty 6-cyl

  • 120,000 miles
While driving on the interstate, the driver side rear lower control arm broke causing loss of control and veering to the right. After research I discovered that there is a recall for just such a problem but doesn't include the state in which I reside. Even though I live just 10 miles from two states where the recall is in effect.

- Hebron, KY, USA

problem #30

Jun 182012

Liberty 6-cyl

  • 18,400 miles
In 2006 the dealer claimed to replace the lower ball joints per the safty recall. We had been experiencing a loosness and rattle in the suspension lately. Upon inspection it was noted that the lower ball joints were very loose and this Jeep has only 18400 miles on it. I suspect that the dealer just signed off on this safty recall instead of doing the required work. We have kept the suspected ball joints for inspection and further investigation in this safety related mater.

- Fort Mohave, AZ, USA

problem #29

Jun 132012

Liberty

  • 116,000 miles
The contact owns a 2004 Jeep Liberty. While driving approximately 20 mph, the vehicle began to wobble abnormally. The vehicle was taken to an independent mechanic for diagnostics. The mechanic advised that the front control arm was fractured due to corrosion. The mechanic stated that the front control arm, tie rod, wheel and spindle would have to be replaced. The contact referenced NHTSA campaign id number: 06V288000 (suspension:front:control arm:lower ball joint) but was advised by the manufacturer that the VIN was not included in the recall. The VIN was not available. The vehicle was repaired. The approximate failure mileage was 116,000.

- Cincinnati, OH, USA

problem #28

Jul 072011

Liberty 4WD 6-cyl

  • 78,701 miles
Lower control arm was extremely corroded and fractured causing the rear axle to become detached. This caused the rear end of the vehicle to fishtail at a low rate of speed. Vehicle had to be towed to a repair station.

- Buffalo, NY, USA

problem #27

Apr 132012

Liberty 6-cyl

  • 122,123 miles
Rear control arms from frame to axle have defective rubber bushings. Bolt holes and bushing are rotted/rusted/worn.

- Claremore, OK, USA

problem #26

Feb 212011

Liberty 6-cyl

  • miles
On February 21st 2012 I was driving to work. I lost complete control of my vehicle and went down a steep ditch and crashed into a tree. My air bag did not deploy. My vehicle was declared a total loss. Now I have received a recall, saying a control arm could break and cause loss of vehicle control and cause a crash.

- Cornell, WI, USA

problem #25

Oct 242011

Liberty

  • 127,854 miles
The contact owns a 2004 Jeep Liberty. The contact was driving 35 mph when the rear of the vehicle abnormally began to sway back and forth. The dealer inspected the vehicle and advised that the rear trailing arms were corroded and needed to be replaced. In addition, the dealer confirmed that the VIN failed to qualify for repairs under NHTSA campaign id number:12V085000 (suspension:rear). The manufacturer was not contacted. The vehicle was repaired. The failure mileage was 127,854 and the current mileage was 131,000.

- North Olmsted, OH, USA

problem #24

Mar 092012

Liberty 6-cyl

  • 140,000 miles
Passenger side rear control arm broke in half. Caused vehicle to make a hard left turn crossing center line into oncoming traffic. Fortunately there was no oncoming traffic at that moment so there was no crash. Visual inspection revealed massive corrosion on both control arms. When this happens, you have no control of the vehicle. This recall needs to be expedited and owners need to be notified before someone gets injured or killed.

- Littleton, NH, USA

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