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really awful
Crashes / Fires:
9 / 3
Injuries / Deaths:
10 / 0
Average Mileage:
95,185 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2004 Jeep Liberty suspension problems

suspension problem

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2004 Jeep Liberty Owner Comments (Page 5 of 5)

« Read the previous 20 complaints

problem #19

Nov 042011

Liberty 6-cyl

  • 77,000 miles


I was backing out of garage and heard a pop and then grinding noise. Stopped immediately and found the left front upper ball joint had popped out of the control arm. The ball joint is rust pitted badly. I would assume the right front ball joint is in the same condition. I am also aware that the 2002-2003 Liberty's have an open recall for this problem due to water intrusion. I had the recall for the lower ball joints replaced under warranty. I was lucky that there was not a separation while driving at speed.

- Naugatuck , CT, USA

problem #18

Oct 022011

Liberty 6-cyl

  • 90,000 miles
While driving 60 mph on the staten island expressway in NY I heard a thump and lost control of the vehicle. It was as if I was driving on ice. The rear end of the Jeep swayed side to side until I was able to bring it to a stop. The drivers side rear lower control arm snapped causing the rear axle to move to the rear on the drivers side. This caused the drive shaft to pull out of the transmission and hit the ground. While moving forward the drive shaft was dragging on the pavement moving side to side as it was still turning because the rear wheels were turning. Luckily I was able to bring the vehicle to a stop while just barely avoiding hitting a guard rail and other cars in the lane to the left of me. Once stopped I was stuck on a two lane exit at 11:00 pm with cars doing 60 mph coming to a screeching halt behind me and with some cars swerving into the adjacent lane to avoid hitting my car. This car is driven most by my wife with only my daughter in the front passenger seat. On this evening we had two adults in the front and two adults in the rear seat. I believe it was the added weight in the rear seat that caused the arm to break at this time. These vehicles need to be recalled and repaired as the situation will only get worse as they go through more winters. It looks to me like they want to wait until someone is killed before they do a recall. I also believe that a lot of these part failures are going unreported. Had the drive shaft hit a lip, pot hole or other obstruction before stopping, my vehicle could have flipped over causing serious injuries or death. The cost for the repair which had to include a new drive shaft was over $1100. If needed I have the failed part and the other control arm and drive shaft. I also have photos of the failed part.

- Plainsboro, NJ, USA

problem #17

Oct 062011

Liberty 6-cyl

  • 135,931 miles
I recently noticed abnormal tire wear (insides balding) on my front tires so I replaced the tires and took the vehicle for an alignment. Before the repair shop would do the alignment on the vehicle the checked the components to be sure that the was no other problems. They found that the lower and upper ball joints were bad on both sides and stated that it was unsafe to drive. I immediately contacted my local Jeep dealer to inquire about the repairs and to check for recalls. They advised me that there was a recall on the lower ball joints, I asked if the lower ball joints could cause the upper ball joints to go bad and they said that it could. I asked if that would be covered under the recall as well since they could have caused the upper ball joints to become bad, and I was told no that it would only cover the lower ball joints. So my complaint is that the recall should cover the upper ball joints as well because even after the repairs on the lower ball joints the vehicle is still unsafe to drive if the recalled part caused the problem to the upper portion as well.

- Jonesville, VA, USA

problem #16

Sep 292011


  • 85,000 miles


The contact owns a 2004 Jeep Liberty. While driving approximately 55 mph, the rear end of the vehicle began to fishtail uncontrollably causing difficulty in the steering. The contact was able to gain control and maneuver the vehicle to the side of the road. The vehicle was towed to an independent mechanic who stated both rear trailing arms were completely covered with rust and exhibited numerous cracks. The approximate failure mileage was 85,000.

- West Bend, WI, USA

problem #15

Sep 162011


  • 120,000 miles
The contact owns a 2004 Jeep Liberty. The contact stated that while driving, he lost control momentarily. The contact noticed that one of the tires was deflated and the vehicle was towed to the dealer where the contact was advised that the rear control arms were rusted and needed to be replaced. The vehicle was repaired. The manufacturer was aware of the failure. The current and failure mileages were 120,000. One control arm was completely busted and rusted through. The other one was rusted and would have broke at anytime. Updated 10/19/2011

- Cottage Frove, MN, USA

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problem #14

Aug 062011

Liberty 6-cyl

  • 106,453 miles
While initially starting to move the vehicle, my wife noticed that the car was not acting correct. She got me, I looked under the car and noticed that the drivers side rear axle control arm was completely rusted through and the rear tire was moving back and forth in the wheel well. Obviously the car was inoperable to use at this time. The Jeep dealership (pinckney Chrysler Dodge Jeep Inc., pinckney, Michigan) claimed they did not know of any issues with the rusted through control arm and the service manager did check for any outstanding recalls on the vehicle but I knew we were not the only ones that had this problem. I went to a local jumk yard (because were very tight on money) and bought a used, like new one and replaced the part myself. The junk yard said they sell a lot of them, obviously Jeep has a problem and are trying to hide it with this component rusting through. I do have the failed part in my possession and will gladly E-mail pictures of it to anyone of interest.

- Howell, MI, USA

problem #13

Aug 102011


  • 108,000 miles


While driving down the main road in our town at 30mph driver heard a loud noise and then lost control of the steering in 2004 Jeep Liberty. The car was swerving and the driver had no control of the vehicle. The car went off the right shoulder of the road, scraped a metal mile marker and finally came to a stop. It has been determined that the left rear lower control arm had corroded and broken. This could have resulted in a very serious accident.

- Delmar, NY, USA

problem #12

Jun 152011


  • 98,509 miles
The rear trail arm rusted through and fractured making the Jeep nearly impossible to control. I had to call a tow truck.

- Pardeeville, WI, USA

problem #11

Feb 062011


  • 105,000 miles
The car did not feel right when I was driving home one evening and the whole back end jumped to the right when going over bumps or traffic passed my car. I got off the freeway and as I turned a corner the whole back end just slid and the vehicle was hard to keep control of. I had to drive 10 mph on city streets to get home and the car was difficult to control, it wanted to keep sliding to one side or the other. I found, on getting home, the rear lower control arm had rotted out and failed. It looked as though it had been in salt water for 25 years. If I had been at freeway speeds when it failed there is no doubt in my mind it would have caused an accident and very likely a fatal accident to me. I have seen 20 year old cars that do not have this kind of rot on critical parts like this and feel there is no way this should of happened on a 7 year old car. I have spoken to Chrysler and they will not help me on the repair as it is out of warranty but the real concern is to the pre-mature failure of this critical part. I have kept the part they removed if anyone would care to inspect it. I hope this may help other owners inspect this part and prevent a serious accident. I hope someone from the NHTSA contacts me so I can further express my concerns. Updated 05/12/11 updated 1/5/12

- New Berlin, WI, USA

problem #10

Nov 082010


  • 76,000 miles
The contact owns a 2004 Jeep Liberty. The contact stated that the left rear lower control arm broke while the vehicle was traveling 30 mph. The failure occurred because the control arm was rusted. The contact inspected the vehicle and noticed that the rear right control arm was about to also break due to rust. The dealer stated that the broken control arm needed to be replaced. The VIN was unavailable. The current and failure mileages were approximately 76,000.

- Toshocton, OH, USA

problem #9

Jul 022009


  • 100,908 miles


My husband is a mechanic. He and his employer were trying to maneuver a 2004 Jeep Liberty into the work stall from the parking lot. The Jeep had a broken ball joint (a condition that they later found was under recall notice) and would not steer, so my husband was guiding it with a floor jack while his boss was behind the wheel, braking when necessary to help control forward momentum. The vehicle was idling. This is standard procedure, one carried out many times by both men. Both men have at least 25 years of experience each as auto mechanics. There is a lip just at the door of the shop to prevent water from coming in, and when the Jeep came to this lip, the vehicle tipped slightly, and the right front tire touched the ground. Instantly, the engine revved and the vehicle jumped forward at full power. The boss literally stood as hard as he could on the brake but to no effect. The vehicle left a long black skid line behind it where the back tires were trying to brake, but the front tires were continuing to accelerate. My husband was hit and dragged fifteen feet then crushed against an upright support. According to both mechanics, the front wheels should not have had power to them, since the vehicle was not in four-wheel drive and cannot put itself into four-wheel drive: A lever must be raised manually. My husband had to be life flighted to emmanuel hospital where he was diagnosed with a collapsed lung, broken nose, broken collarbone, nine broken ribs, and a broken ankle. He also suffered general crushing of most of his body. A broken left rib was diagnosed two weeks later. The Jeep was taken to a local Chrysler dealership for repair of the broken ball joint and the transmission pan, damaged in the accident.

- Mcminnville, OR, USA

problem #8

Nov 162007

Liberty 4WD 6-cyl

  • Automatic transmission
  • 92,000 miles
I have a 2004 Jeep Liberty and I have had this front end shaking when you get up to 40 plus mph and the front tires seems to drag. I have taken my car to a Chrysler dealer ship but the problem was not repaired but the flushed the radiator, changed the oil and charged me $372 and I have not found out what the problem is with this 2004 Jeep Liberty.

- Garland, TX, USA

problem #7

Aug 012007

Liberty 6-cyl

  • 50,146 miles
2004 Jeep Liberty sport has loss of power and is quitting customer states that he has had multiple parts fixed and replaced and now the vehicle has the same failure problems as last year. ** the consumer has had 2 fuel pumps replaced, a wiring harness in the firewall, cruise control sensor replaced, the entire module replaced, ball joint replaced and now the vehicle is losing power and quitting again. The consumer further stated that the speedometer and tachometer both are going crazy.

- Hurricane, WV, USA

problem #6

Nov 232006

Liberty 6-cyl

  • Automatic transmission
  • 48,395 miles
I was driving my mother's Jeep Liberty on Thursday morning and I accidentally veered over to the right and went over a sandbag on the road. The car flipped over and spun out of control and I was unable to grasp any control of the car. The car was completely totaled. However, I do feel that this loss was not a cause of hit such a small object on the road but rather that the suspension on this SUV was not reinforced properly. I was not aware at the time, until after researching this vehicle that a recall was found for this make and model.

- Moreno Valley, CA, USA

problem #5

Jun 082006

Liberty 4WD 4-cyl

  • Automatic transmission
  • 37,000 miles
2004 Jeep Liberty sport with only 37K miles. Driver's side ball joint fell off while driving. Subsequent hole in wheel caused blowout & had to be towed. Fortunately vehicle was going only 30 mph and traveling straight, otherwise, serious injury or death could have resulted.

- Bloomfield, IN, USA

problem #4

May 212006

Liberty 4WD 6-cyl

  • Automatic transmission
  • 37,000 miles
My 2004 Jeep Liberty, with 37,000 miles, failed when the front ball joint snapped, sending the undercarriage into the concrete. Upon inspection, it was found the other ball joint was ready to snap as well. I understand this is a common Liberty problem. I have been in contact with Chrysler and my lawyer. Had I been going faster than 10 mph, I could have been killed. I would hope Chrysler will have some compassion for their customers and fix this problem before someone dies. They should also repair, at no charge, this defect immediately.

- Elkland, PA, USA

problem #3

Mar 302006

Liberty 4WD 6-cyl

  • Manual transmission
  • 39,188 miles
Driving to my child's school when I heard a grinding noise, stopped the car and found the left front wheel collapsed and turned in. It was towed to by aaa to perkins in crestwwood ky. ( a Jeep dealer) left ball joint separated causing the collapse was reported to me and supposedly fixed. A couple of days after picking up my car I heard a rattling noise from the front of the car and took it back to the dealer. They found nothing. On March 24 2006 I heard a popping noise while driving and decided to take the Jeep in to the nearest dealer who was neil huffman in louisville.the mechanic reported that the right lower ball joint was loose and it needed to be tightened. I left the car with them so the could fix the problem. On March 30,2006 I was pulling out of a parking lot and turned my car when I heard a grinding noise then a pop. I got out of my car and found the right front wheel collapsed and towed it in to by aaa to neil huffman Jeep dealer wear they found the right ball joint collapsed. I did not have to pay for this job since I just had it in. The 2001,2002, and 2003 Jeep Liberty's were recalled for faulty ball joints. The 2004's have not been yet. Maybe this is a design problem!

- Prospect Ky., KY, USA

problem #2

Feb 162006

(reported on)


  • miles
2004 Jeep Liberty suspension problems. The consumer heard a grinding noise while making a turn.

- Coltons Point, MD, USA

problem #1

Feb 252004


  • 410 miles
Complaint received via E-mail, I'm sure I'm not the only one with a Jeep Liberty that pulls to the right. My family has 2 2004 Liberty. One brought February this year and came straight out of the showroom, pulling badly to the right. I had to take vehicle to the dealer 3 times, and finally was sent to an alignment place. Bought another Liberty in June, and it's pulling to the right. This is dangerous."

- Camden, SC, USA

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