This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Recall of control arms: Purchased in November 2015. 1/22/16 in the evening, my 16 year old son had just gotten off the highway and was coming into town (at 25 mph thankfully), felt a jerk and heard a noise. Pulled over immediately. Bottom line, the control arms were rusted the whole way through...recall issue. I called them and they said they would pay for tow. I have tried relentlessly (sometimes nicely and sometimes not so nicely) to get them to pay for the 2 day rental that I had to pay for while the truck was in the shop. They said they wouldn't because it was outside their "parameters". I understand, buyer beware, check recalls etc before purchasing. They may or may not (typically not from what I am reading) provide you with acceptable customer service. The inconvenience is typical, that's life. But for me to have to pay out of pocket for their sub par equipment.....not acceptable. The local dealership was friendly and as helpful as they could be considering all they really needed to do was fix the recall item (I did have them repair another separate issue at my cost). They were quick to get it repaired. I dealt with aaron and thought he was professional and friendly. This could have caused injury or even death to my son, especially if he had been on the highway like had just a few minutes earlier. I have a hard time accepting that $100 is going to be the difference in good and bad customer service for them. This is their case # 28638056
The contact owns a 2005 Jeep Liberty. The contact stated that while the vehicle was with an independent mechanic for tire replacement, the technician notice that the driver and passenger front upper and lower ball joint were fractured and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 69,239.
The contact owns a 2005 Jeep Liberty. The contact stated that the vehicle emitted a squeaking noise while driving. The vehicle was taken to an authorized mechanic for inspection who located that the front lower ball joint fractured. Because there was no corrosion, the dealer stated that the front ball joint would not be replaced under the manufacturer's warranty. The vehicle was repaired according to NHTSA campaign number: 06V288000 (suspension), but the failure recurred. The manufacturer was not notified. The failure mileage was 164,798.
Electric windows fail often. Rear suspension bearings fail causing loss of control. Ball joint fail wearing tie rod and causing loss of control. While driving the vehicle rear end will swerve uncontrollably and suddenly.
The contact owns a 2005 Jeep Liberty. While driving 15 mph, the contact heard an abnormal noise underneath the vehicle. Upon inspection, the contact noticed that the front passenger side lower ball joint fractured. The vehicle was towed to the contact's residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 129,000.
- Tallahassee, FL, USA
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The contact owns a 2005 Jeep Liberty. While driving at an unknown speed, the lower control arm suddenly fractured and rendered the vehicle inoperable. The vehicle was examined by an independent mechanic who diagnosed that the front lower control arm fractured due to rust and corrosion. The vehicle was not repaired. The contact also indicated that while driving, a popping noise was present coming from the front of the vehicle due to failed ball joints. The manufacturer was not notified of the failure. The failure mileage was 162,000.
The contact owns a 2005 Jeep Liberty. The contact stated the cv and the lower ball joints under the vehicle fractured causing the water reservoir and fender to fracture. The vehicle was towed to the dealer and the technician stated that there was a recall related to the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 116,000.
The contact owns a 2005 Jeep Liberty. While driving at approximately 20 mph, there was an abnormal noise coming from the rear passenger side of the vehicle. The contact stated that the steering wheel was very difficult to maneuver. The contact discovered that the rear suspension arm fractured on the ground. The vehicle was towed to the dealer, but was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 130,000.
Suspension issue. It appears that the front end to be coming loose. Lots of noise such as grinding, etc. I stopped at garage and had them out it on a lift for inspection. The determination was that the front, left and right, upper and lower ball joints are defective. Upon inspection by the mechanic, and by me visually, it appears to be premature wear. Mechanic suspects a product defect, as do I. I checked NHTSA official site for recalls. Multiple recalls for this suspension issue. Seat belt driver's side latching mechanism between the seat and console sticks intermittently. Sometimes it takes multiple efforts to disconnect the seal belt so that driver may exit the vehicle. Dealer claims there are no recalls on this item and no warranty. Current mileage on vehicle is 74,400 miles. Electrical power window assemblies. All four assemblies have been replaced. During the first year of ownership (bought new in 2005) both left and right front window assemblies were replaced under warranty, since then all four assemblies (front driver and passenger sides, and rear driver side and passenger side have been replaced at the expense of the owner. This is a multiple occurring problem and in my estimation seems to be a product design and manufacturing problem.
The contact owns a 2005 Jeep Liberty. The contact stated that when the accelerator pedal was depressed, the vehicle veered to the right independently. When the accelerator pedal was released, the vehicle veered independently to the left. The contact was able to correct the vehicle using the steering wheel. The vehicle was taken to a dealer. The technician diagnosed that the lower control arm failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 155,000.
There is uncomfortable noise when drive through and turn. After inspection, they told me that both upper and lower ball joints in front on both sides were damaged.
As I was pulling into a parking lot I suddenly heard a loud noise and noticed my back wheels acting strange. I thought it was a flat tire so I parked and checked my rear tires. Everything looked fine so I got what I had come for then got back on the road. The noise and difficulty steering were still there though so I pulled over again and looked under the rear tires. The rear control arm on the drivers side has completely rusted through and broken. I couldn't believe a car with less than 70,000 miles on it could have a part completely rust through like that so I checked all the recalls on the Liberty model. Not surprisingly there was a recall due to excessive rust on the very part that had completely rusted out on my vehicle. I was never notified of this safety recall though because I don't live in one of the states where the recall was issued. The states where the recall was issued get snow in the winter and salt is usually used to clear the streets. That is why these states were in the recall. I live in Nebraska though, a state that gets nearly as much snow as Iowa, Missouri, and Minnesota (three states that were included in the recall) and yet if you live in my state you are not informed of the recall and you do not get the parts replaced. If I had not been pulling into a parking lot at the moment the rear control arm had rusted through and broken the incident could have been much worse. I could have been on the highway or a busy street and easily lost control of my vehicle. Since my state was not included in the recall my safety (and the safety of other drivers) was put at risk and I will now be out $600.
This is a safety complaint on a 2005 Jeep Liberty complaint for the 3 recalls. Ball joints, trailer hitch and control arms. On this day I brought my vehicle to transitowne in williamsville, NY for the recalls, I never received the ball joint recall previously. My vehicle was safe, no noise, no problems and was currently in mint condition mechanically and otherwise. I dropped it off Thursday night 5/7/2015 to be worked on 7/8/2015. They called the morning of 7/8/2015 to say the vehicle was complete. As I drove home the wheel shakes and front end makes noise while braking and sounds loose. I immediately returned it, they were rude and after my obvious frustration finally decided to take a test drive. When sal, the service coordinator came back and actually admitted (with a witness) I was one in a million that received bad ball joints but that they don't have any more I would have to wait. I explained when braking something is rubbing, steering is shaky and makes a clunk noise from ball joints. They let me drive away with a vehicle that is unsafe. Loose ball joints with any play in them can result in an accident. They offered no rental, no help and ignore me. I have my own business (sole) and cannot drive it, I don't trust it and it cannot be driven to kayaking. My entire weekend was ruined not to mention I cannot drive a noisy, dangerous vehicle. They did not replace the trailer hitch even though it's 10 years old (I put it on myself) did not come with the Jeep, and it's welds are rusty and brittle, they did not care about that either. Chrysler case # 26946712. I feel like nobody cares about my problem, it can't be legal for a dealership to send drivers home with vehicles that have loose ball joints and tell them it's safe, they have no idea where I go and drive with my vehicle, it's construction season and one pothole on the thruway could kill me.
Read stabilizer bar rusted in two while driving. Rear end shifted to one side making driving impossible. If this happened at a faster speed it might have created a wreck. There are recalls for this problem but my Jeep based on the VIN number, is not apart of the recall.
After making a left turn, I heard a pop, as I gained speed the vehicle wandered to the right side of the road and difficult to control. I was just a few blocks from my home was able to make it back home very slowly. Once I parked my Jeep in the garage I was able to look it over carefully and found the driver side rear lower control arm rusted thru. The passenger side rear control arm was also very rusty and appeared to be ready to break. I was able to trailer the Jeep to overland park Kansas Jeep dealer to replace both rear lower control arms. I live in Kansas and work in Kansas City, Missouri. The dealer informed me the recall on this part did not apply to Kansas. I do have a photo of the rust and broken rear control arm.
The contact owns a 2005 Jeep Liberty. The contact stated that while driving 40 mph, the steering wheel started to shake and the vehicle became more difficult to control. The vehicle was taken to the dealer and it was determined that the rear lower control arms had rusted out. The contact was made aware of NHTSA recall campaign number: 12V085000 (suspension); however, the VIN was unavailable. The manufacturer was made aware of the failure. The failure mileage was 124,000. Updated 04/06/16 updated 9/27/2017
Right rear lower control arm broke while I was driving, causing me to lose control of the vehicle because the rear passenger wheel went under the fender causing me to almost hit an oncoming vehicle head-on. Upon investigation, I realized that the rear lower control arms on this vehicle had been recalled in April 2012 in the "salt belt" states due to rust. Although I live in Kentucky, which I am told is not the salt belt, it is still obvious that these defective parts were used on my vehicle which was purchased new in 2005 and had no previous owners. A mechanic has also verified that the right lower control arm broke due to rust and that the left lower control arm is rusted. And although I have been a repeat customer having also purchased a 2009 Dodge journey new and a 2012 Dodge Ram new, the company has refused to replace these obviously documented defective parts. I have recently contemplated purchasing a new Jeep Laredo; however, I am done with Jeep, Dodge and Chrysler products and intend to go with Ford, GM and/or Chevrolet in the future.
On Saturday September 27th while driving my vehicle I noticed a rumble noise while climbing a modest hill. An inspection of the vehicle revealed that the rear axle had moved forward several inches and the driver rear wheel had moved into a position where it was contacting the inner fender which caused the noise. Further investigating the cause lead me to notice that the lower control arm had failed due to corrosion which allowed axle to move forward. I have contacted Chrysler by registered letter regarding this issue but I have received no response.
Driver had just pulled out of driveway and was going down the street. After about 150 feet from driveway, vehicle suddenly pulled to the left, hit a parked van, rode up on the van's front tire and rolled over. Inspection of the underside of the vehicle revealed the the drivers side lower control arm had snapped causing loss of control.
A D V E R T I S E M E N T S
- Battle Creek, MI, USA