This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The window regulator (power windows) decided to no longer hold up the window (it rarely gets used). Was partially down so I went to open the rear drivers side door and it would not open. I wanted to prop the window up which I was able to do with a suction cup. I have read many many complaints about this happening on these vehicles. Seems like a problem the manufacturer should have to repair via recall.
My 17 year old daughter drives this car. I have a huge problem with this vehicle having a recall and parts not being available to fix it. Also this vehicle has a broken window regulator on the rear passenger door. From what I have been able to find there are thousands of people who have had to replace this part multiple times. I think this should not be the responsibility of the consumer. Something is obviously not working if this has to be replaced multiple times.
The contact owns a 2005 Jeep Liberty. The contact stated the rear driver's side window regulator recurringly failed. The contact took the vehicle to the dealer to have the vehicle diagnosed where the dealer stated that the regulator clip was fractured. The regulator clip was repaired however, the failure recurred. The manufacture was made aware of the failure. The vehicle was not further repaired. The failure mileage was 60,000.
The contact owns a 2005 Jeep Liberty. The contact stated the rear driver and passenger side power window malfunctioned. The contact heard a strange sound while the window opened and closed. The contact also stated the window at times would fall inside the door while the power was off. The contact took the vehicle to the dealer for diagnostic testing. The test results confirmed a defective regulator. The dealer replaced both regulators but the repair did not remedy the issue. The failure mileage was 32,000.
- Centennial , CO, USA
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Power window regulator defective. This plastic regulator breaks and the window drops down. This is a plastic part that has had numerous complaints. Chrysler has even offered extended warranties on select model years on this part, yet has not acknowledged it as a defective part that cost consumers hundreds of dollars to replace as each regulator goes out one by one on your vehicle. This part needs to be replaced with a metal regulator. The average cost to replace this part is $300-$500 each time it fails!
TL-the contact owns a 2005 Jeep Liberty. The contact stated that while driving 35 mph, the rear driver and passenger side windows opened independently. The failure recurred on several occasions. The vehicle was taken to the dealer diagnosis where it was stated that the window motor needed to be replaced. The vehicle was repaired and the manufacturer was notified. The approximate failure mileage was 80,000. Kmj
Power window has failed and allowed the glass to fall inside the door on three different windows. This has happened on my gasoline 2005 Liberty on three occasions beginning in 2010 and on my diesel 2005 Liberty, once in 2011.
As I was driving down the road my window just dropped into the door. I was driving my foster dog to adoptions. When I pulled over to see what happened he jumped out if the open window. Since then the only window that works is the driver side. Apparently this is an issue with the Liberty. I thank god a child was not in the seat when the window went down. I have informed Jeep but they do not care.
I had to have two window regulators repaired. Since then I have had to have all the window regulators repaired some of them multiple times for a total of eight. Currently I have 2 more that need to be replaced. I had customer care at Chrysler discount the repair of two of them through a complaint procedure at Jeep in July 2011. They refuse to help any more because of the previous repair work provided.
The rear passenger side window regulator broke due to wear of a plastic component. The window slides down completely and causes the car to be open to the elements/thieves. The rear driver side window regulator had the same issue the previous year.
All 2005 Jeep Liberty's have defective window regulators that break even when the window is not used. Chrysler knows about it but does not care. They sell a car with a defective product and when it breaks they have the dealer replace the defective part with another defective part and charge you $400. It is fraud plain and simple. When the window drops down without warning the glass can break and injure someone. Items can be tossed into the car such as stones or debris from other drivers. People can enter your car and attack you or kill you since the car cannot be locked. You cannot leave items in your car because it is never secure. When the window falls air rushes into your car if you are driving along with rain, snow and sleet which makes it difficult to drive depending on what window it is. It stains the seats. I have contacted other gov.'t agencies and some tv stations. If nothing is done I will contact other tv stations until something is done.
Defective window regulators. Everyone knows about them. Just type in 2005 Jeep Liberty window regulator and see all the hits. The window regulators are bad on all Jeep Liberty from 2002-2007. I have sent information before but it seems no one cares until someone dies. I have contacted the dealer, Chrysler, BBB, the state attorney general and several tv stations. I have also told several federal government agencies including NHTSA but again no one cares about the american citizen. The ones who pay the bills. When it fails the window slides down without any warning so your car becomes unsafe and you are unable to lock it or secure the car. The glass can slide down in the door or break in the door. Then you take it to the dealer and he charges you $400 to fix a known defective. Chrysler and the dealers love it. You make money when you sell a car with a defect and then charge the person everytime the defect fails. It is a win win for Chrysler and its dealers. The public is getting the shaft. Imagine not going certain places because you are afraid your car is not safe to take there or not going over night because of your car. How about I stop at a red light and a guys gets in my back seat with a knife or a gun and kills me due to my broken window regulator. The window falls down and the rain stains the seats another issue the seats stain even from water. Not to mention the other issues I have had the belt tensior, the horn, the roof rack, the parking brake, the master cylinder, window regulators, window regulators, the list goes on and on. I see there are over 60 complaints about it on your website so when can I expect something to be done. When will there be a recall on window regulators on Jeep Liberty's? maybe we need someone to go postal at a dealership to get attention. Not me. There is a known defect and with tons of evidence so fix it.
I was parked and preparing to leave work when my window dropped down into the door. I see that a recall was done on this same issue for my vehicle, but not my year.. I have a 2005 and they are only covering this issue for 2006 forward... why.. if it is an issue with this model, than shouldn't the other years be covered as well?
First the drivers rear regulator failed, causing the window to fall and break inside the door. I replaced both the window and the regulator. Six months later the passenger rear regulator failed and the window dropped in the door. This time it did not break the glass. Just a month after the warranty on the driver rear expired, it failed again. Now I have no working back windows. The service manager at the local dealership acknowledged this as an issue but stated there is no recall. He recommended that I take it up with Chrysler. They claim it the problem exists but not with this year. They told me because I did not buy it new nor use the dealership for my service they would not help. With the glass breaking this is more than an inconvenience, it is dangerous. Chrysler knows this is an issue and is ripping people off by charging them over $400 to replace these with parts that will fail again.
Three out of four windows- loose and disconnected from window assembly. Possible dangers from tossed/flailing glass. One would think Chrysler would be concerned with this safety issue with inferior parts and post recalls on defective window regulators and assist their clients for repairs of these part in order to avoid a possible disastrous situation.
Window regulator on rear driver's side door failed. Regulator failure prevented the rear driver's side door from opening and made the door inoperable as an exit.
The passenger window regulator went out.the window just went down and doesn't go up. When I push the button, for the window to go up it just makes a noise.
Bought Liberty new in 2005. On 03-26-08, left rear window regulator broke for no reason. Repair not covered under warranty-cost $325. Other owners had same complaint, buy per Jeep, no recall. On 12-16-09, right front window regulator broke and window dropped into door panel. Still no recall. Per service advisor Jeep now using a different "fix"" and replaced regulator should not have same problem. Repair cost $381. On 11-03-10, left rear window regulator (previously replaced in 03-08) broke again. Window had not even been used dozen times since previously replaced. Filed complaint with Jeep. Also researched and saw many Jeep owners having same repetitive problem. Was advised by Chrysler customer assistance center that it was a vendor issue and no recall in effect. After battle with Chrysler, they finally agreed to reimburse me 100% for 3rd window and the cost of the 2 prior repairs minus $100 deductible. They reimbursed me $606.
The windows have fallen into my door well because, as I'm told by Jeep service advisors, because of defective plastic clips installed on their window assemblies. This has been an ongoing problem since I've owned this Jeep and I consider it to be a safety issue because I live in the heart of carjackings, thefts, & crime in general, and cannot lock my car because I have no windows. (I am also elderly, female & consider myself to more vulnerable to crime Chrysler has agreed to reimburse me, but then re-engaged, and would rather have a "cat fight" than to step up plate & pay for the problem they have created for the consumer! many Jeep owners, like myself have had their window fall more than 10 times @ $400 per fix = $4,000 X 10 million sold (approx.) = $40,000,000. Staggering and intentional profits when the have created intentional defects to pass on to the consumer! Chrysler has bullied me and their greed has caused me much stress and unnecessary expense due to the fact that I am on limited income and cannot sustain this expense. I will never own another Jeep simply because of Chrysler's apathy, lack of fairness to the foundation who built their lousy Corp - the americans! they are aware this problem is widespread, but chose to treat each case as isolated, and in most cases will not pay. Bail them out and we get ripped off in return!
A D V E R T I S E M E N T S
- Murrieta, CA, USA