This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Operating my 2010 Jeep Liberty on the highway and the rear suspension snapped nearly causing me to lose control of my vehicle. Also vehicle has an over abundance of rust unknown reason. Single owner, purchased in 2010 this is a serious defect.
The sky slider roof is malfunctioning and getting worse and worse. It is now leaking and I fear it might come off eventually. Chrysler Jeep no longer offers parts to repair and no one can fix the issue. It is unacceptable that the dealer would allow their product to go unsupported in this manner.
The first time my skyslider malfunctioned was while I was driving down the expressway at 65mph. Instead of opening straight it went sideways and was struggling against itself- this had never happened before. I ended up having to stop along the shoulder because I didn't know what was happening. Once I was finally able to get it into the closed position again it wouldn't stay closed on it's own without wanting to flip up and cause a lot of noise and potentially more damage. I had to hold the roof close the remaining 20 minutes home. I took my car to the dealership where they told me there were no parts to fix it but they could permanently close it for me. They couldn't guarantee it would be water tight but this was the best they could offer. I accepted then approximately two weeks later as soon as I started the car I started to hear a loud noise that I couldn't place because it sounded like it was coming from everywhere. My 6 year old pointed out that the roof was moving and I immediately hit the close button and was able to get the roof to stop straining against the "permanent seal" but it was too late and a few pieces rained down on me. I had to drive home 40 minutes on an expressway where the speed limit was 70 mph with my hazards on because I couldn't go over 60 mph without losing my grip of the roof and it flopping around wildly- I have a short video of that particular drive but can't upload it here. My son was terrified and the car has been sitting in our driveway ever since because it's been raining here and my roof won't close. I contacted corporate Jeep and all they could tell me was that the roof on my Jeep was out of warranty in 2013, 3 years before I purchased it from an authorized Jeep dealer, bales auto mall in jeffersonville, in. I haven't even owned this vehicle for 2 years- I have 4 years of payments left...
2010 Jeep Liberty sky slider leaking +unsafe roof+ leaking water into vehicle wetting floor and saturating carpets causing slippery feet on gas and break peddles. Water eroding electrical panel where the skyslider power button is..... very dangerous and could cause electrical shock. Leaking skyslider failed repairs at ed voyles Jeep dealership with over 75 service records over 4 replaced skyslider attempts & headliner replaced, I paid for replaced carpet due to deterioration and smell. Chyrlser llc has had many chances to remedy problem @ 101,000 mile repair & made no offer to buy back / trade but promised to fix with each repair. Vehicle was sold to me with a skyslider feature and this skyslider feature is flawed design. I sent dealership the video showing how the top "burps" when doors are closed, so the top has no secure latching features to hold it inplace and when the electrical shorts out do to the exposure to water & there is a probable cause for the top to rip right off the tracts while in motion. Please send someone to investigate the repairs orders of all Jeep Liberty that have skysliders. I wish they would have been honest with me at the dealership and the manufacture representive and just say we cant fix it and we need to replace it with a vehicle that represents our Jeep quality with something to the same feature like the skyslider for the very reason it was purchased! I have a 4 inch binder with all my service records, photos, emails, service reports and happy to mail you a copy. Dealership has done an outstanding job..... but really should have stepped up to protect the consumer when instead they threw in the towel and said there is nothing more they can do to fix the leaking skyslider. Please do a recall investigation of the skyslider leaking. Value of repair exceeds value of purchase... that classifies a total loss by law >>
The contact owns a 2010 Jeep Liberty. The contact stated that the retractable roof leaked water into the electrical lamp. The vehicle was not taken to a dealer to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 134,000. Top became unattached again.
- Trimble, MO, USA
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The retractable roof broke and will not close completely... contacted the dealer and was told it would take a month to get the pieces....that month is now going on five...was given a number by the dealership to call and put in a complaint...now I have a case number and a woman who calls me every week telling me they are working on rectifying the problem. I was told today that they are unable to make the replacement pieces at this time because the "mold" for the piece was lost...so now they are in the process of trying to find a manufacturer to make the "mold" to make the piece...then make sure it is safe for the public....really...I call bs..they need to take these car back and return my money..this cannot be legal...I am making car payments on a car I cannot drive safely...do they not realize god forbid someone drives their car like this and gets into an accident and is ejected from the car and dies because of a faulty roof.....law suits up the butt...this is just ridiculous...I will never ever buy another Jeep ever....this is such bad business on their part.... and I will tell anyone who listens to me to never ever buy a Jeep...they should be ashamed of themselves
The skyslider fabric roof leaks often. There are water stains on the upholstery. It does not seem to fit correctly any more. Mechanic said it would be a costly repair so basically he just taped it in place with duct tape. I did research and found that owners are having a lot of problems with this, including having the roof go flying off the car when in motion.
The contact owns a 2010 Jeep Liberty. While driving 45 mph, the soft skyline top separated from the vehicle. The vehicle was taken to an independent mechanic, as requested by the insurer of the vehicle. The contact stated that the soft skyline top was glued to the subframe. The contact stated that the failure recurred twice. An unknown dealer was contacted and stated that there was no part to remedy the vehicle. The manufacturer was not notified of the failure. The approximate failure mileage was 99,999. The VIN was not available.
The contact owns a 2010 Jeep Liberty. The contact stated that the sky slider sun roof had a misalignment in the track and the pin fractured out of place. The glass was misaligned in the rear portion of the track versus flush. The contact was able to further inspect the sky slider sun roof track to place the pin in line but the failure continued with the misalignment. The dealer and the manufacturer had been notified of the failure. The approximate failure mileage was 65,000.
2010 Jeep Liberty - with a moon /sky slider. After rain or snow storm accumulated water somehow is trapped and leaks thru the inside from the dome lights. Second major issue is the horrendous wind noise, any time the vehicle operates over a speed of 45 plus miles you can hear it inside. They say when you drive an SUV don't turn your corners too fast, ha! when you drive a Jeep made with this moonslider it drags you like you can flip any minute on the highway, the dealer is absurd and wants to charge you over $3000 to fix it. This has been an ongoing issue since I purchased it - just got another quote.
During rainy weather, driving the speed limit, the front passenger side tire felt that it was going unstable. Tried controlling the vehicle when it veered towards the right. Lost control of the vehicle and went into a ditch for a almost thirty feet. Was finally able to stop when crashed into a tre. Side airbags deployed but not the front air bag. Injuries to my head, neck and shoulder.
The contact owns a 2010 Jeep Liberty. The contact stated that the rear lift gate rubber seal failed causing water to penetrate inside the vehicle. The contact also stated that the vehicle wobbled when going over a bump. The vehicle was not diagnosed or repaired. The VIN was not available. The manufacturer was made aware of the failure. The failure mileage was 80,000.
The contact owns a 2010 Jeep Liberty. The contact stated that while driving 55 mph, the roof of the vehicle blew off. The vehicle was taken to the dealer who stated that the vehicle was not covered under warranty and there was nothing that could be done. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 44,000.
A D V E R T I S E M E N T S
- Glendale, NY, USA