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10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
50,105 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Jeep Wrangler seat belts / air bags problems

seat belts / air bags problem

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2011 Jeep Wrangler Owner Comments (Page 2 of 3)

« Read the previous 20 complaints

problem #39

Apr 292016

Wrangler

  • 90,000 miles

A D V E R T I S E M E N T S

Air bag light going on and off ever 2-4 minutes with a chime each time. Light goes on and of weather in motion or at a standstill. Had mechanic scan for obd codes. Code came back as B1B02 clock spring failure. RHD Jeep have been recalled for this exact issue but not lhd. This is a safety issue that needs to be addressed to all Wrangler of these years and not just the RHD.

- Sutton, MA, USA

problem #38

Mar 012016

Wrangler

  • 67,500 miles
The clockspring on my 2011 Jeep Wrangler (left handed drive) has failed causing the airbags to become dysfunctional and airbag light to engage. Fca has recalled right handed drive Jeep Wrangler 2007-2012 under the attached recall notification. Fca has also recalled 2007 lhd Jeep Wrangler for this same issue. The root cause of these recalls was determined to be dust accumulation in the grease of the clockspring as seen in the attached recall notification. The clockspring part in both lhd and RHD variations of this model Jeep Wrangler include a similar, if not the same, clockspring part. The amount of dust that a Jeep Wrangler is subject to does not correlate to the position of the steering wheel and clockspring. I would suspect that a vehicle with less that 70,000 miles and 5 years of use should not have airbag failure. I have contacted my local Jeep dealership which then instructed me to contact the fca Jeep warranty/recall 800 number in addition to the fca headquarter's 800 number. After speaking with a representative at the fca headquarters hotline I was told that the recall does not apply to my lhd 2011 Jeep Wrangler and the repair was to be made from out of my pocket. As of June 2015 there has been an open investigation into this issue for lhd Jeep Wrangler as seen in the link below. www.detroitnews.com/story/business/autos/Chrysler/2015/06/23/NHTSA-probe-Jeep-Wrangler/29150093/

- Southbury, CT, USA

problem #37

Apr 012016

Wrangler

  • 40,000 miles
The vehicle displays an airbag warning light and chime that may indicate a failure of the clockspring wiring in the drivers side air bag circuit. ODI investigated the RHD (right hand drive) Wrangler for a clockspring issue under PE11-019 which led to NHTSA recall 11V258 on model year (my) 2008-2012 RHD Wrangler as well as an extended warranty campaign on my 2007 lhd Wrangler vehicles. Current investigation: PE 15-025 has the same symptom as my lhd Wrangler.

- Glen Ellyn, IL, USA

problem #36

Feb 012016

Wrangler

  • 60,000 miles

A D V E R T I S E M E N T S

On my 2011 Jeep Wrangler (lhd) dashboard, the airbag warning light flashes on every other minute with a chime, an indication that there is something malfunctioning or interfering with the vehicle's airbags.this has been a recurring issue and concern for many 2007-2012 Jeep Wrangler (lhd) owners, including myself, and has been shown time and time again to be caused by a faulty clockspring within the vehicle's steering wheel. This faulty clockspring is the culprit for potential airbag failure in the 2008-2012 Jeep Wrangler (lhd) during an accident or premature deployment when simply driving around. Daimler Chrysler has refused to address the safety concern of their faulty clockspring that can cause failure of the vehicle's airbags from properly deploying."

- Cleburne, TX, USA

problem #35

Apr 212016

Wrangler

  • 81,000 miles
"takata recall" recently, on a dry, sunny, moderately warm day I was driving a normal speed on a normal road, downward sloping, at a low speed and the airbag warning light chimed and illuminated. It's been four days and the light remains on, and continues to chime. I have owned this Jeep for two years and have not had any collisions and the Jeep has not been offroad, nor did I have a child in the passenger seat, where an airbag may sense a small passenger. This is a very expensive repair from what I'm finding on forums but also a safety device in a vehicle that should be covered under a warranty beyond a standard 3yr/36K warranty. Seatbelts don't expire nor should an airbag in a vehicle.

- Essex Jct, VT, USA

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problem #34

Apr 212016

Wrangler

  • 64,800 miles
The contact owns a 2011 Jeep Wrangler. While driving approximately 40 mph, the air bag warning light illuminated. The dealer diagnosed that the clockspring assembly failed. The VIN was not available. The maufacturer was notified. The approximate failure mileage was 64,800.

- Clifton Park, NY, USA

problem #33

Mar 212016

Wrangler

  • 51,020 miles

A D V E R T I S E M E N T S

Clock spring is defective. The airbag light and warning chime comes on and goes off. The same part number was recalled on all 2007 Wrangler and 2008-2012 right hand Wrangler. However, the 2008-2012 left hand Jeep weren't included?

- San Dimas, CA, USA

problem #32

Sep 302011

Wrangler

  • 20,000 miles
The contact owns a 2011 Jeep Wrangler. The contact stated that the air bag warning light was illuminated. The contact also stated that the roof leaked into the vehicle, which created electrical failures. The vehicle was taken to a dealer where they replaced the stereo. The vehicle was not repaired. The failure mileage was approximately 20,000. Updated 05/24/16

- Clinton, MI, USA

problem #31

Jan 272016

Wrangler

  • 67,232 miles
I have a bad clockspring which has been recalled on right handed Wrangler for the same year but has not yet for the left handed Wrangler and it is causing my airbag light to illuminate while I am driving and while I am staying still and could affect my airbag from deploying when needed.

- Charlotte, NC, USA

problem #30

Dec 122012

Wrangler

  • 9,000 miles
Continuing failure of electric clock spring/ cruise / horn systems. It has been to dealer 4 times and "fixed" and then re-fails within a short amount of miles. 6314, 9057, 10730, 18456 and is currently failing again(22000). Back to dealer as soon as I can schedule. I will first notice that the cruise control will not turn on and some times the horn will not work. However sometimes if I can honk the horn and then the cruise control will start working again; maybe for a few 100's of a few 1,000 miles. I am worry about the possible failure of the air bag if this keeps up. Please advice. My dealer keeps trying, but Jeep need to resolve! thanks. I will upload copies of my prior 4 service documents.

- Three Rivers, CA, USA

problem #29

Dec 092015

Wrangler

  • 80,000 miles

A D V E R T I S E M E N T S

"on the 2011 Jeep Wrangler (lhd) dashboard, the airbag warning light flashes on every other minute with a chime, an indication that there is something malfunctioning or interfering with the vehicle's airbags.this has been a recurring issue and concern for many 2011 Jeep Wrangler (lhd) owners, including myself, and has been shown time and time again to be caused by a faulty clockspring within the vehicle's steering wheel. This faulty clockspring is the culprit for potential airbag failure in the 2011 Jeep Wrangler (lhd) during an accident or premature deployment when simply driving around. Daimler Chrysler has refused to address the safety concern of their faulty clockspring that can cause failure of the vehicle's airbags from properly deploying."

- Lebanon, TN, USA

problem #28

Jul 022015

Wrangler

  • 83,000 miles
I currently own a 2011 Jeep Wrangler that is experiencing some electrical issues. Currently the airbag light is on and there is a chime indicating such. This chime occurs approximately every 1 to 2 minutes. At about the same time the airbag light problem occurred, the other controls on the steering wheel such as the horn, cruise control and radio controls stopped functioning. I contacted Jeep (Chrysler) about the issue and was told they would contact me within 24-48 hours concerning this issue. Approximately 10 days went by and I had not heard back from Jeep. I contacted Jeep and was told that they will not fix this issue. I explained to them the safety concerns with not having a working horn and a questionable airbag. This did not seem to be an issue that they were to concerned about. I've been in law enforcement for several years now, and I cannot stress enough about the importance of having a functioning airbag. This is coming from some of the accidents that I have either witnessed or worked as an investigating officer. I have found through research that several earlier model (2007-2008) Jeep Wrangler have been recalled for similar issues. This is a recurring problem and I am sure you have received complaints on this issue in the past. This is my second Jeep and the company replaced the part that was causing the issue before. It was a 2007. This part is referred to as a clock spring and cost over $500 to replace. I would like for this issue to be addressed before someone is gravely affected.

- Fayetteville, AR, USA

problem #27

Aug 252015

Wrangler 4WD 6-cyl

  • 90,000 miles
The contact owns a 2011 Jeep Wrangler. The contact stated that the air bag warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the air bag clock spring wiring assembly can lead to non deployment of the front driver side air bag. The vehicle was not repaired. The VIN was not included in NHTSA campaign number: 11V528000 (air bags). The approximate failure mileage was 90,000. Updated 11/04/15

- Dunbar, NE, USA

problem #26

Apr 282015

Wrangler

  • 42,903 miles
The contact owns a 2011 Jeep Wrangler. While shifting into reverse, the driver side air bag deployed without warning. The vehicle was taken to an independent mechanic who diagnosed that the clock spring and driver side air bag needed to be replaced. The vehicle was repaired but the driver side air bag was deactivated. The manufacturer was notified of the failure. The approximate failure mileage was 42,903.

- Beeville, TX, USA

problem #25

Jun 122015

Wrangler

  • 74,000 miles
The air bag light has been turning on and off, it is mostly on. The dealership told me it was the "clockspring" and it would be about $500 to repair. I declined to repair because I cannot afford it right now.

- Merriam, KS, USA

problem #24

Jun 102015

Wrangler

  • 68,030 miles
On my 2011 Jeep Wrangler rubicon unlimited (lhd) dashboard, the airbag warning light flashes on every other minute with a chime, an indication that there is something malfunctioning or interfering with the vehicle's airbags.this has been a recurring issue and concern for many 2007 and newer Jeep Wrangler (lhd) owners, including myself, and has been shown time and time again to be caused by a faulty clockspring within the vehicle's steering wheel. This faulty clockspring is the culprit for potential airbag failure in the Jeep Wrangler (lhd) during an accident or premature deployment when simply driving around. Daimler Chrysler has refused to address the safety concern of their faulty clockspring that can cause failure of the vehicle's airbags from properly deploying.

- Elizabeth City, NC, USA

problem #23

May 092015

Wrangler

  • 45,000 miles
The contact owns a 2011 Jeep Wrangler. While driving at an unknown speed, the air bag warning light illuminated. In addition, the horn and the cruise control became inoperable. The vehicle was taken to a dealer where it was diagnosed that the air bag clock spring needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 13V176000 (air bags). The failure mileage was 45,000.

- Cottonwood, CA, USA

problem #22

May 012015

Wrangler

  • miles
The contact owns a 2011 Jeep Wrangler. The contact stated that there was a previous recall on for the right-hand drive vehicles. The contact's vehicle was a left-hand drive, which experienced the failure listed in the recall. The air bag warning light illuminated. The VIN was excluded from NHTSA campaign number: 13V176000 (air bags). The vehicle was taken to a dealer where it was diagnosed that the clock spring steering column needed to be replaced. The vehicle was repaired. The manufacturer was notified of the issue. The failure mileage was unknown.

- Nipomo , CA, USA

problem #21

Apr 192015

Wrangler 4WD 6-cyl

  • Automatic transmission
  • 61,000 miles
The contact owns a 2011 Jeep Wrangler. The contact stated that the air bag warning lamp flickered on and off. The vehicle was taken to an independent mechanic, who tested and received diagnostic codes B01 and B02. The vehicle was to be further inspected and diagnosed by an authorized dealer to determine the failure. The vehicle was not included in NHTSA campaign numbers: 13V176000 (air bags) and 11V528000 (air bags). The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 61,000. Updated 6/8/15 updated 06/11/15

- Prineville, OR, USA

problem #20

Jan 282015

Wrangler

  • 44,000 miles
While driving my Jeep from home to work, I was probably five minutes into the drive when my air bag light begins to ding on and off every couple of seconds. I was driving on the same residential street I always take to work and have never experienced any issues in the past. My vehicle is very well taken care of and is not abused like some Jeep. After work I was doing research as to what could cause the problem and the consensus seemed to be that if a Jeep was rained on your clock spring would soon go bad. I have removed both the top and doors from my Jeep, but the Jeep has never been rained on. My Jeep is garage kept and the only elements it has been exposed to is heat and dust. Also, I experienced this issue in January and I am in northern ut so this vehicle has not even had the top off within six months from the incident. [xxx] said they would be happy to look at the problem but that the average cost is around $500 (they seemed aware of the faulty part). After further research I have discovered the 2008 clock spring was found to be recalled but nothing later then that" I am confused how the same part can be recalled on the same vehicle but only for one year" Jeep promotes themselves as trail rated, yet I would argue they are simply novelty at this point with all fashion and no function (mind you this is coming from someone who does not even partake in off-roading). Lastly, aside from the obvious security concern it has been brought to my attention that this vehicle now will not pass safety and emissions testing due to mopar's failure I am now required to pay for their mistake. Please address this issue and help others in the future! information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Roy, UT, USA

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