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8.6

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,125 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Optima body / paint problems

body / paint problem

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2011 Kia Optima Owner Comments

problem #2

Oct 022014

Optima 4-cyl

  • 5,200 miles

A D V E R T I S E M E N T S

Just weeks after purchasing my Kia, it had to be brought back to replace cracked dash, heated steering wheel peeling, tires wearing on the outside, wiper blades sucked & you could not see out of them when it rain, cracked outside of sunroof seal, pulling to left side and surges. They put new tires, steering wheel & fixed the dash. The service manager stated the specs were within normal limits for the alignment & transmission. The outside of the sunroof is normal wear & tear & it will crack again, stated the sun cracks it! it has been in the service department 5 times! even though my car is still under warranty! I have had 4 set of tires & they wear on the outside, it stills pulls to the left & I was told the alignment is normal. 6 sets of new wiper blades & they say that's not a problem. My car surges & it has not even been addressed! in late September my check engine light came on the day after I had my oil changed, I took my car to my dealership service, they kept it, fixed the 'oil control valve" within 5 miles from my dealership, check engine light came back on. After a week & a half, my 'intake cvvt timing & my 'exhaust cvvt timing! my warranty will be up in the next few months & I am worried about what is going to happen next & then there's no warranty! there should be a recall on Optima's steering to the left & on the tires either, alignment! I have went as far as contacting the Georgia consumer protection, Kia consumer hotline, us department of transportation, traffic safety, the attorney general's office. I have also contacted my local & national news station & will be meeting with them next week. If this does not raise a few questions, I will hire an attorney!! this is not about money, verses what is right!

- Mcdonough, GA, USA

problem #1

Apr 152011

Optima

  • 1,050 miles
On 04/15/2011 our 2011 Kia Optima was damaged by mice eating wires in the engine compartment. We need an engine harness replaced. Dealer told us that the part is not in the us. They also tell us that they don't know when it will be found. On 5/3/2011 we were told that it might be available on 6/112011. This car has approx. 1050 miles. The service manager at the dealer has been great in keeping us updated. Our problem is with the lax attitude I received from Kia cs, and the "parts manager of the region" from NJ that called me and told me that we just have to wait. While we make out monthly lease payments to Kia. How is that a company can have no parts to repair a brand new vehicle and still make money from us?

- Bangor, ME, USA

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