This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2008 Kia Sedona. The contact stated that the key fob failed to open and unlock the doors as well as to deactivate the alarm system. The contact stated that the rear driver-€™s and passenger-€™s side windows failed to open fully, and the passenger-€™s side front door failed to close correctly as the chime and dome light remained on while driving. The contact stated to remedy the door failure her spouse placed a piece of metal between the door and the sensor to correct the failure. The rear passenger-€™s side sliding door also failed to connect with the sensor correctly as the door chime and dome light remained on. The check engine warning light would illuminate while driving at various speeds. The vehicle was taken to the dealer where the failure was unknown to the contact however, the contact stated that she was informed that the battery, air bag sensors, and four catalytic converters needed replacement. The vehicle was not repaired. The vehicle was taken to a radiator center where the failure was diagnosed as a relay that needed to be replaced. The vehicle was repaired. The contact stated that they had a SMOG test completed and was informed that only one catalytic converter had to be replaced. The catalytic converter was not replaced due to the cost. The contact stated that while her spouse was driving approximately 30 MPH, the brake was depressed, and the vehicle failed to stop as the brake started to pulsate. The contact stated that the vehicle collided with another vehicle. The contact stated that no injuries were sustained in either vehicle. The contact stated that the California Highway Patrol was contacted and was on the scene however, a report was not filed. The vehicle was not taken to a dealer or independent mechanic for diagnoses or repairs. The contact stated that she received notifications of NHTSA Campaign Number: 20V088000 (Electrical System, Service Brakes, Hydraulic) in January of 2021. The dealer was notified and stated that the parts were not available as they had to order them. The
I brought this car (owned by by son and his wife, used by me) in March 2022 re recall SC186 to the Kia dealership in Berwyn, IL and they said the new part was needed, and they'd call me when it was in for me to return to have it replaced, but they never did call to say the part was in. -- I called various times through August 2022 to check, and they gave me a runaround. I called Kia customer service on 8/25, and their records showed that the Berwyn Kia claimed they did the recall on 04/08/22 -- AND THEY LIED - THEY NEVER HAD ME COME IN TO HAVE THE PART REPLACED! And because the recall is listed as done, no other dealership can replace the part! I filed complaint #[XXX] with Kia customer service - they said they would inform Berwyn Kia of my complaint, but might or might not get an answer from the dealer. I guess I will return to Berwyn Kia to confront them on this matter -- but I wonder how often they say they do recall repairs but don't in fact do them!!!! Can you do anything to help"? Who else should I complaint to about this" INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
[XXX] owned a 2008 Kia Sedona minivan, VIN #[XXX]. This was his only vehicle at the time. On or about April 26, 2021, [XXX] heard a loud noise coming from the driveway and went outside to investigate. The van was engulfed in flames, mainly in the engine compartment. He attempted to put the fire out himself. His neighbor called the Pinellas Park fire department who responded and put out the fire. The vehicle was a total loss. The van had been parked for approximately five hours after he used it earlier that day to pick up children from school The spontaneous vehicle fire was a serious safety risk, and he is fortunate to have not lost his home in the fire along with the vehicle. The day before the fire, the ABS indicator light on the dash came on. He made an appointment to have the van serviced on April 27, but the fire destroyed the vehicle before it could be looked at. Shortly after this happened, [XXX] learned of Manufacturer Recall Number SC186; NHTSA Recall Number 20V088. He was never notified by Kia North America, before or after the fire which destroyed the vehicle. [XXX] has opened case number [XXX] with and was assured that Kia would be providing reimbursement for the Kia Sedona vehicle he had to replace. Kia North America requested pictures of the fire damaged vehicle, which he sent to them. He offered to allow Kia to inspect the wreckage of the vehicle, but no action was ever taken despite assurances that Kia would send a representative to inspect the vehicle. In September 2021, Kia North America stopped responding to Mr. Brackett, and no longer returns his or my communication. If the NHTSA requires any more information, please contact my office. /s [XXX] Florida Bar #[XXX] [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2008 Kia Sedona. The contact stated that while driving several warning lights including the ABS warning light had illuminated. After restarting the engine, the odor of burning rubber was present and smoke was scene coming from under the hood. The vehicle was towed to the local mechanic who diagnosed that the fan module was faulty. The fan module was replaced but the failures continued to occur. The vehicle was examined by a second independent mechanic who diagnosed that the wire harness was faulty and needed to be replaced. No further information was available. The vehicle was not repaired. The local dealer and the manufacturer was notified of the failure. The failure mileage was 100,000.
The contact owns a 2008 Kia Sedona. The contact received notification of NHTSA campaign number: 20V088000 (electrical system, service brakes, hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to greenway Kia of rivergate (1536 gallatin pike N, madison, tn 37115) and was rejected to be serviced due to parts not being available. The manufacturer was made aware of the issue and informed the contact part was not yet available and provided a case number. The contact had not experienced a failure. Parts distribution disconnect.
- Nashville, TN, USA
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Car caught fire because of electrical connection in the diver side headlight wiring. This occurred while driving on a city street with the headlights off. Car was totaled. Insurance and manufacturer have been informed.
The contact owns a 2008 Kia Sedona. The contact received notification of NHTSA campaign number: 20V088000 (electrical system, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact contacted orlando Kia (8701 E colonial dr orlando, fl 32817, 407-678-17170) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and stated that the dealers have parts to do the recall repairs. The contact had not experience a failure. Parts distribution disconnect.
The contact owns a 2008 Kia Sedona. The contact received notification of NHTSA campaign number: 20V088000 (electrical system, service brakes, hydraulic) however, the part to do the recall repair was unavailable. The manufacturer was contacted and confirmed that the part was not yet available. The contact was informed that the notification that was received was an interim notification. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Notice for a recall for an electrical part was submitted 4/9. there has been no word from the manufacturer about a repair or if we are able to safely drive our vehicle. There is no clear help hotline to give more guidance. Can the the NHTSA ask them to post a clarification and a deadline for decisive action (either a repair or refund)
The passenger rear door will not open with the key fob, only with strength. Have been told the motor is wore out for that particular door. It was just parked, with this trouble to this date. As stated, I have been told that the motor to this door is wore out.
The contact owns a 2008 Kia Sedona. The contact stated that on several occasions the vehicle failed to start. The contact stated that the failure was intermittent. The contact stated that previously the battery, starter, and starter relay were replaced however, the failure persisted. The contact stated that on four separate occasions the fuse panel, the alternator, and ignition were inspected however, the mechanics were unable to provide a prognosis for the failure. Mastria Kia located at 1555 new state hwy, raynham, MA 02767, (508) 802-6800, was contacted by phone and informed of the failure. The contact was informed that the vehicle needed to be diagnosed however, there was no guarantees as to whether or not the mechanic would be able to retrieve information as to the cause of the failure. The vehicle was not repaired. The manufacturer was contacted and informed of the failure. The approximate failure mileage was 127,000.
The contact owns a 2008 Kia Sedona. Three hours after the vehicle was parked in the driveway, flames appeared from the rear of the vehicle. The fire department arrived and extinguished the flames. A fire report was filed. The cause of the failure was not determined. The manufacturer was notified of the failure. The local dealer was not notified. The VIN was not available. The failure mileage was 189,000.
The engine will not crank/start intermittently without rhyme or reason. Turn the key to start, the lights come on, all indicator lights turn on, all electrical devices such as lights and radio and heater are working, but the engine does not crank. The starter makes no noise whatsoever. This happens randomly and cannot be given to a dealer to fix as he may try it 20 times and it will start and I will try it the next day and it won't. I can turn the key back and forth 20 times and it will suddenly start. I sometimes exit the car, wait 10 minutes, and then it will start. This condition apparently affects 2004-2009 Kia's of all models as well as Hyundai which is a sister brand. Tens of thousands have been affected by this but Kia refuses to acknowledge the problem other than to say take it to a dealer. But the problem is not easily duplicated at the dealer. Kia has a service bulletin out on it but it is inadequate. Customers have reported changing starter, battery, grounding strap, fusebox, internal computer, ipm module, and other remedies with mixed results and huge costs. I bypassed the ipm module, changed starter relay and other remedies which work for a month or two and then condition reappears. Google "Kia service bulletin on intermittent start condition" and you will see all the complaints. Https://www.youtube.com/watch"V=rkk4ubc5zxk 60,000 views https://www.youtube.com/watch"V=quyk4F35xbm 67000 views
The automatic doors keep opening slightly while driving and causing the door alarm to go off. The doors tend to work when they want too. This is a very serious matter because they are opening up next to children.
The contact owns a 2008 Kia Sedona. While driving, the sliding doors erroneously unlocked and opened. The failure occurred on both the driver and passenger sides. Also, while operating the vehicle, the traction control system would erroneously activate. After inserting the key into the ignition switch, the vehicle would attempt to start before the ignition key was turned. The cause of the failures was not diagnosed. The vehicle was not repaired. The manufacturer was notified of the failures. The VIN was not available. The failure mileage was 108,000.
This van has the exact same issue with the brake switch that all the others had in recall. Shifter is stuck in park. ESC light is on and brake lights are not working. There are no open recalls for this issue on the VIN number. Further, the Kia dealership refuses to fix it free of charge.
None of my interior lights work, with doors opened or closed. Now my parking brake lights stay (rear passenger & 3rd brake light) on even when the ignition is off and lights are off
For the first incident, while coming to a stop sign, my son was driving the vehicle stalled and the ignition powered off, power steering failed, brake and battery lights came on and quickly the power came back on though the power steering still failed. Van had to be shut off and restarted for power steering to resume. This was first happening very infrequently but is now happening more, usually when coming to a stop but has also happened at steady speeds - 35mph, 20 mph, 5 mph. It usually happens in very heavy rains/wet conditions but has also happened once or twice in dry conditions. In addition: *passenger blinker will stop working for a week or two then randomly start working again (this pattern continues). The bulb has been replaced but it continues to happen. *passenger side door locks do not respond to key faub or power locks and have to be locked/unlocked manually. *passenger door randomly will not open from the inside or out. Cigarette lighter no longer works. I believe this is all related to the electrical system with the biggest obvious concern of the vehicle's power out and loss of steering. Clearly, this can cause a major accident. Mechanic was unable to reproduce the engine stall issue.
Trouble with both sliding doors, replaced motor to passenger sliding door about 2 weeks after purchasing the vehicle, taken the car in multiple times since due to the doors not opening manually or with key fob. They have been checked out by dealership, but nothing has been found. I would get alerts periodically that the doors are opened while driving or turning a corner, many times when they wont open and with my kids in the car, have to pull over and open and close the doors again, its like they wont latch all the way. Now the driver side passenger door motor needs to be replaced, unable to open or close it manually at this time, I get constant alerts that the door is open while driving, I fear that it will fly open and my child might fly out. Since I have at least 5 kids in my car at all times, 2 in car seats, not many places to sit them other then next to the doors.
A D V E R T I S E M E N T S
- Lancaster, CA, USA