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really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
71,933 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento body / paint problems

body / paint problem

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2011 Kia Sorento Owner Comments (Page 5 of 6)

« Read the previous 20 complaints

problem #21

Apr 082014


  • 47,638 miles


Driver side door handle no longer functions, unable to open driver door from inside vehicle at all. Dealer "repaired" free of charge at 47,638 miles (under 60,00 mile warranty) but did not replace parts. Handle did work for a while but again became non-functional (at approx 75,000 miles, out of warranty), mechanic inspected and showed several broken plastic components. It is not repairable, must be replaced.

- Orlando, FL, USA

problem #20

Nov 202015


  • miles
Suddenly, the passenger door is not opening. Sometimes it is open, sometimes it is not. There is a manufacture defect for this

- Middletown, NY, USA

problem #19

Sep 152015


  • miles
Forgot to add a few weeks ago back driverside door stopped opening from outside. Opened from inside put child lock on don't know why... now door won't open at all. Checked recall on Kia website with VIN and showing none for my vehicle. I can't believe that. So many people and we all have similar problems. Kia is lying about number of recalled vehicles to keep money in their pocket. They can careless about our safety.

- Union City, GA, USA

problem #18

Oct 092015


  • 89,800 miles


Kia Sorento AWD 4 cylinder. At approximately 89800 miles, the driver side door no longer opens from the outside. I have to reach in from the back door and open door from there. After researching online, it looks like this is a known issue with the Kia's.

- Chester, NY, USA

problem #17

Oct 062015


  • 68,157 miles
Driver rear door latch failed.

- Columbus, OH, USA

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problem #16

Oct 012015


  • 76,000 miles
The exterior drive door handle stopped unlatching the door. When you remove the exterior handle, there is a cable it pulls on to unlatch the door. I pulled on the cable and it has pulled loose from the latch end. There have been other reports of this happening on the internet. The interior door panel cover is metal and prohibits you from reaching the latch. The new latch assembly is $90 but should not have broken. Almost all of the assemble and door handle are made of plastic. Prior to this, the left rear door handle fell of going down the road. The plastic piece that keeps the handle in place broken around the brass threading the bolt holds it on with. When that piece fell of just the vibration going down the road allowed the door handle to fall off.

- Mims, FL, USA

problem #15

Jun 012015


  • 82,592 miles


Drivers side rear door wont open from outside. If window is down can reach in and hit inner panel and it will open. Inner panel getting hung up on stripping so when you try to open door it pulls clips from panel breaking them.

- Fairport Harbor, OH, USA

problem #14

Jun 062015


  • 94,455 miles
The driver's side back door would not open from the outside. Only the inside. Now a few days later, the driver's door is doing the same thing. Not opening from the outside, only the inside.

- Baltimore, MD, USA

problem #13

Dec 132014


  • 160,000 miles
Drivers side passenger door will not open from outside but can open from inside.

- Temecula, CA, USA

problem #12

Jan 242015


  • 89,549 miles
On January, 29th, 2015 the front passenger side outside door handle refused to work. On January, 30th, 2015 the rear passenger outside door handle broke off. On May 24th, 2015 the driver door outside handle refused to work.

- Springfield, OR, USA

problem #11

Mar 152015


  • 89,000 miles


Can't open doors using exterior handles on 3 of the four doors, only able to open from inside. Locks work fine. The three doors that don't work are the driver door, front passenger, and rear door on driver side. This SUV is only 4 years old. This should not be happening on a vehicle less than 5 years old.

- Bainbridge, GA, USA

problem #10

Mar 072015

Sorento 4-cyl

  • 185,500 miles
Parked car at local shopping center with wife and returned to car to find out I can't open passenger door from exterior handle. After another week the exterior driver door handle has same problem. Now a month later the driver side rear door also has same problem. I now have three doors that won't open from exterior handles. Did some research and found this is a major problem across the internet with owners of Kia Sorento models to date from inception of 2011 models.

- Staten Island, NY, USA

problem #9

Apr 142015


  • 24,500 miles
Drivers side exterior door handle does not open the door, interior handle works fine.

- Payson, AZ, USA

problem #8

Oct 012014

Sorento 6-cyl

  • 60,000 miles
Driver side door latch does not work, door will not open from outside only from inside of car, requires driver side door to be opened from inside via passenger side or leaving driver side window down.

- Diamond Bar, CA, USA

problem #7

Jan 192015

Sorento 4-cyl

  • 69,900 miles
A vehicle abruptly stopped to turn left and I had to swerve to avoid rear-ending it resulting in head on collision with a utility pole.

- Liverpool, NY, USA

problem #6

Nov 272014

Sorento 4-cyl

  • 48,084 miles
While driving on light, new snow my car had suddenly skidded slightly, no over-correcting, I simply got the car back in control when the car suddenly shot forward, steering wheel seized and started racing down the opposite side of the street into the embankment! I had pulled the car to the left and had the brakes pushed all the way down (and both feet including all my weight on them) until my car crashed completely into a tree! the tires were still spinning when the car stopped and my feet were on the brakes! it was also hard to get the car out of drive and into park --- when I was able to push the car into park I quickly took the keys out. The 2011 Kia Sorento and sudden acceleration seems to be a problem and should seriously be looked into. Yes, I was injured and thankfully a tree stopped the vehicle and no one else was hurt!

- Chardon, OH, USA

problem #5

Aug 022013


  • 70,000 miles
Around the first of this month I attempted to open my driver's side door from the outside and was unable to. I thought it was the lock itself, but after investigating a little further I realized it is the door handle itself. I also experience problems with my fuel door. Sometimes it opens with the push button and sometimes it does not. Kia has looked at this and was not able to reproduce the problem.

- Decatur, GA, USA

problem #4

Aug 062014


  • 54,000 miles
Front driver exterior handle will not open the door - can only be opened from inside.

- Papillion, NE, USA

problem #3

Mar 112014

Sorento 6-cyl

  • 80,000 miles
The sunroof exploded. My husband driving at highway speed when sunroof made a loud bang. Luckily the shade was drawn and protected him from flying glass. The flying glass took out the antenna... updated 08-20-14 updated 08/25/2014

- San Antonio, TX, USA

problem #2

Oct 042012


  • 100,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that the front driver, passenger and rear driver's side door latches failed. The contact was unable to open the doors from the exterior of the vehicle. The vehicle was taken to the dealer, who stated that the failure was caused by normal wear and tear. The failure was not reported to the manufacturer. The VIN was not available. The failure mileage was 100,000. The current mileage was 135,000.

- Franklin , LA, USA

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