Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?

10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
72,676 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento body / paint problems

body / paint problem

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2011 Kia Sorento Owner Comments (Page 5 of 6)

« Read the previous 20 complaints

problem #25

Dec 182015

Sorento

  • 72,300 miles

A D V E R T I S E M E N T S

The front driver's side door fails to open from the outside, it works from the inside. I was out running errands, just got car washed then went into a store. I came back out and door would no longer open from the outside door handle. The weather temps were above normal about 60 degrees. I had to crawl thru from passenger side to pull door handle to open door.

- Kernersville, NC, USA

problem #24

Dec 012015

Sorento

  • 97,000 miles
The contact owns a 2011 Kia sorrento. The contact stated that while in the park position, the driver and the rear driver side doors failed to open. The failure recurred several times. The vehicle was taken to a dealer where it was diagnosed that the lock mechanism needed to be replaced. The vehicle was not repaired. The manufacture was made aware of the failure. The approximate failure mileage was 97,000.

- Kennesaw, GA, USA

problem #23

Dec 062015

Sorento

  • 108,000 miles
On Sunday December 6th 2010 at approximately 10:00, I was traveling in my 2011 Kia Sorento ex. It is equipped with 2 panoramic sunroofs one in the front and one in the rear. The front sunroof is only mechanically functional roof. While traveling down the interstate at approximately 70 mph I heard a loud explosion and had a few shards of glass blowing into the passenger compartment. At the time of the incident the sunroof was completely closed and the sunshade was pulled forward. This prevented me from being injured by the glass. I pulled to the side of the interstate to assess the damage. Damage assessment: The majority of the front sunroofs glass was missing from the middle.there was an approximate 2 inch strip of glass that was buckled upward still attached to the mounting rail on the drivers side. One the passenger side there was a longer piece still attached. It was triangular in its shape coming to a point that was approximately 9-10 inches moving towards the center of the vehicle. It too was buckle upwards towards the sky. There were scratches to the rear panoramic sunroof. The satellite radio antenna was missing. The rear spoiler had hundreds of scratches on it with glass shards impelled in it. There was minimal glass in the front interior and a few shards found in the rear as well. I was returning home from work on this morning. I work as a flight paramedic and in my job we have to continuously monitor the weather in our area out to a 90 mile circle from our base. Conditions during the day. The sky was clear and sunny. The temperature was in the mid 50's. winds were calm. Traffic was very light on the highway. I did not have anyone in front or behind my vehicle at the time of the incident. There were no over hanging limbs from trees. In addition conditions the prior evening and night were clear, with temperatures only dropping into the lower 40's.

- Brandon, MS, USA

problem #22

Nov 192015

Sorento

  • 73,000 miles

A D V E R T I S E M E N T S

The drivers side door will not open from the outside. The door opens from the inside and the exterior door handle appears fine but the door will not open.

- Silver Creek, NY, USA

problem #21

Apr 082014

Sorento

  • 47,638 miles
Driver side door handle no longer functions, unable to open driver door from inside vehicle at all. Dealer "repaired" free of charge at 47,638 miles (under 60,00 mile warranty) but did not replace parts. Handle did work for a while but again became non-functional (at approx 75,000 miles, out of warranty), mechanic inspected and showed several broken plastic components. It is not repairable, must be replaced.

- Orlando, FL, USA

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problem #20

Nov 202015

Sorento

  • miles
Suddenly, the passenger door is not opening. Sometimes it is open, sometimes it is not. There is a manufacture defect for this

- Middletown, NY, USA

problem #19

Sep 152015

Sorento

  • miles

A D V E R T I S E M E N T S

Forgot to add a few weeks ago back driverside door stopped opening from outside. Opened from inside put child lock on don't know why... now door won't open at all. Checked recall on Kia website with VIN and showing none for my vehicle. I can't believe that. So many people and we all have similar problems. Kia is lying about number of recalled vehicles to keep money in their pocket. They can careless about our safety.

- Union City, GA, USA

problem #18

Oct 092015

Sorento

  • 89,800 miles
Kia Sorento AWD 4 cylinder. At approximately 89800 miles, the driver side door no longer opens from the outside. I have to reach in from the back door and open door from there. After researching online, it looks like this is a known issue with the Kia's.

- Chester, NY, USA

problem #17

Oct 062015

Sorento

  • 68,157 miles
Driver rear door latch failed.

- Columbus, OH, USA

problem #16

Oct 012015

Sorento

  • 76,000 miles
The exterior drive door handle stopped unlatching the door. When you remove the exterior handle, there is a cable it pulls on to unlatch the door. I pulled on the cable and it has pulled loose from the latch end. There have been other reports of this happening on the internet. The interior door panel cover is metal and prohibits you from reaching the latch. The new latch assembly is $90 but should not have broken. Almost all of the assemble and door handle are made of plastic. Prior to this, the left rear door handle fell of going down the road. The plastic piece that keeps the handle in place broken around the brass threading the bolt holds it on with. When that piece fell of just the vibration going down the road allowed the door handle to fall off.

- Mims, FL, USA

problem #15

Jun 012015

Sorento

  • 82,592 miles

A D V E R T I S E M E N T S

Drivers side rear door wont open from outside. If window is down can reach in and hit inner panel and it will open. Inner panel getting hung up on stripping so when you try to open door it pulls clips from panel breaking them.

- Fairport Harbor, OH, USA

problem #14

Jun 062015

Sorento

  • 94,455 miles
The driver's side back door would not open from the outside. Only the inside. Now a few days later, the driver's door is doing the same thing. Not opening from the outside, only the inside.

- Baltimore, MD, USA

problem #13

Dec 132014

Sorento

  • 160,000 miles
Drivers side passenger door will not open from outside but can open from inside.

- Temecula, CA, USA

problem #12

Jan 242015

Sorento

  • 89,549 miles
On January, 29th, 2015 the front passenger side outside door handle refused to work. On January, 30th, 2015 the rear passenger outside door handle broke off. On May 24th, 2015 the driver door outside handle refused to work.

- Springfield, OR, USA

problem #11

Mar 152015

Sorento

  • 89,000 miles
Can't open doors using exterior handles on 3 of the four doors, only able to open from inside. Locks work fine. The three doors that don't work are the driver door, front passenger, and rear door on driver side. This SUV is only 4 years old. This should not be happening on a vehicle less than 5 years old.

- Bainbridge, GA, USA

problem #10

Mar 072015

Sorento 4-cyl

  • 185,500 miles
Parked car at local shopping center with wife and returned to car to find out I can't open passenger door from exterior handle. After another week the exterior driver door handle has same problem. Now a month later the driver side rear door also has same problem. I now have three doors that won't open from exterior handles. Did some research and found this is a major problem across the internet with owners of Kia Sorento models to date from inception of 2011 models.

- Staten Island, NY, USA

problem #9

Apr 142015

Sorento

  • 24,500 miles
Drivers side exterior door handle does not open the door, interior handle works fine.

- Payson, AZ, USA

problem #8

Oct 012014

Sorento 6-cyl

  • 60,000 miles
Driver side door latch does not work, door will not open from outside only from inside of car, requires driver side door to be opened from inside via passenger side or leaving driver side window down.

- Diamond Bar, CA, USA

problem #7

Jan 192015

Sorento 4-cyl

  • 69,900 miles
A vehicle abruptly stopped to turn left and I had to swerve to avoid rear-ending it resulting in head on collision with a utility pole.

- Liverpool, NY, USA

problem #6

Nov 272014

Sorento 4-cyl

  • 48,084 miles
While driving on light, new snow my car had suddenly skidded slightly, no over-correcting, I simply got the car back in control when the car suddenly shot forward, steering wheel seized and started racing down the opposite side of the street into the embankment! I had pulled the car to the left and had the brakes pushed all the way down (and both feet including all my weight on them) until my car crashed completely into a tree! the tires were still spinning when the car stopped and my feet were on the brakes! it was also hard to get the car out of drive and into park --- when I was able to push the car into park I quickly took the keys out. The 2011 Kia Sorento and sudden acceleration seems to be a problem and should seriously be looked into. Yes, I was injured and thankfully a tree stopped the vehicle and no one else was hurt!

- Chardon, OH, USA

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