CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?

10.0

really awful
Crashes / Fires:
3 / 17
Injuries / Deaths:
7 / 0
Average Mileage:
64,198 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento electrical problems

electrical problem

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2011 Kia Sorento Owner Comments (Page 5 of 11)

« Read the previous 20 complaints

problem #135

Mar 222019

Sorento

  • 200,000 miles

A D V E R T I S E M E N T S

My vehicle has continuously melted wiring harness after wiring harness that run my headlights. Not sure if this happens while in motion or stationary, I just notice it when I am down to one headlight. This has become very dangerous because I constantly have to drive in the dark with one headlight. Also it really scares me that my vehicle is melting wires that connect to other wires that could easily cause a fire!

- Walker, IA, USA

problem #134

Mar 012019

Sorento

  • 145,534 miles
Headlamps quit working, even though I have repeatedly replaced. Happens about 1 every three weeks. Usually happens on the highway during night driving.

- Hamilton, IL, USA

problem #133

Jan 012017

Sorento

  • miles
The airbag light came on randomly and has not shut off for several years. I was told by a dealership that it could cost a few thousand dollars to fix. This is obviously very dangerous and that terrifying that it could be set off at any time for no reason or even worse not at all. After seeing so many complaints about this issue why hasn't this been addressed or recalled?

- Linthicum, MD, USA

problem #132

Feb 142019

Sorento

  • 55,900 miles

A D V E R T I S E M E N T S

I was driving on a major highway in pa, rt. 83 and my check engine light came on. Luckily I got off the highway because the next thing that happened was no power when I pressed on the gas pedal. I got it towed to my garage and they told me it was the accelerator position sensor. I got it replaced. Two weeks later it happened again. I was smart enough to get off the highway when the check engine light came on. Imagine if I keep driving on the highway. No acceleration. I would have been killed. Rt. 83 is one of the worst highways in South central Pennsylvania for tracker trailer accidents. This Sorento is a 2011 and only 55,900 mile. What yhe heck. Twice in a month. I want this on record because if this vehicle causes me to get in an accident that kills me, Kia is liable. I only purchased this vehicle in October 2018. I can't afford to buy another vehicle. Please let me know what I should do?

- East York, PA, USA

problem #131

Jan 252019

Sorento

  • 120,000 miles
I have been a Kia customer for over 7 years and are on our third vehicle from them. Traded my Kia forte for 2011 Sorento in 2016. It has had a lot of issues with the electrical system and it cost $1,200 to fix it. Recently on Jan 25th my timing chain broke and also ruined the engine. Now told that I need new engine for $5.100. I have learned of many recalls on Sorento engine motor but starting for the year 2012.

- Jackson, MI, USA

problem #130

Oct 092018

Sorento

  • 103,000 miles
Steering wheel controls for radio/phone quit working and the airbag light came on. No accident etc, just quit working.

- Round Rock, TX, USA

problem #129

Oct 282016

Sorento

  • 120,000 miles

A D V E R T I S E M E N T S

When driving car jerks and engine cuts out losing all power and mobility. Usually comes back on within seconds. This happens when driving at any rate of speed. A few times I had to pull over to the side of the road with no power and restart the car. When losing all power I have been on the highway driving 55-60mph. All power is lost and with no power steering I have had to get the car off the road out of the way of traffic. This has happened about 6 times. Often smell something burning or melting. Smoke from dash a few times. No fires yet... also passenger side head lamp continues to go out because of the wires and harness melting.

- Sheffield, IL, USA

problem #128

Dec 232018

Sorento

  • 112,543 miles
Passenger side headlight bulb went out. Went to replace bulb and the connector was melted

- Virginia Beach, VA, USA

problem #127

Oct 122018

Sorento

  • 96,000 miles
Low beam headlight socket keeps melting after replacing. Fire hazard

- Murfreesboro, TN, USA

problem #126

Sep 152017

Sorento

  • 51,350 miles
Since purchase, on three occasions do rear doorors locked in the closed position. The front 2 doors and the rear door on the driver's side. Each front door was fixed by Kia with no expense to owner. They refuse to repair this rear door stating it will cost the owner apx. $ 1,800. This is a real danger since passengers in the rear seats cannot exit car in an emergency. Door cannot be opened under any conditions.

- Douglasville, GA, USA

problem #125

Jan 082018

Sorento

  • 110,000 miles

A D V E R T I S E M E N T S

All controls on steering wheel stopped working around 120,000 miles. Bluetooth, radio controls and cruise control. All power sockets and usb socket stopped working around 110,000 miles. Whining sound coming from engine area when car is on started around 128,000 miles.

- Ceres, CA, USA

problem #124

Apr 142018

Sorento

  • 6 miles
Throttle position sensor (part of throttle body) hazard! random. The vehicle radio will shut off, all dashboard lights will illuminate (same lights illuminate when the vehicle is started), and then the throttle pedal loses the ability to accelerate even when pressed all the way to the floor. There is no acceleration/power what so ever! the vehicle will maintain a speed 20 mph. This has been confirmed as the vehicle is pulled off the road to safety. To correct, emergency exit to side of the road, place the vehicle in park, turn the vehicle off, and then restart the vehicle. This has happened on numerous occasions while driving at accelerated speed (40-60 mph) of which the vehicle was pulling out into traffic, while on the highway, and while accelerating after a stop light. This is a very hazardous/dangerous condition that has nearly placed me into an accident that could have ether severely injured or killed me by oncoming traffic. There are multiple complaints regarding this issue when searched on youtube. Https://www.youtube.com/watch"V=nhqaqurnfv0 https://www.youtube.com/watch"V=834xlhqgrno

- Palmetto, FL, USA

problem #123

Sep 142018

Sorento

  • 181,000 miles
Vehicles caught fire, had pulled in the parking lot at work and smoke began to come from under the hood on the vehicle. Within seconds flames had erupted and front end of car was completely engulfed by the time the fire department had arrived. Vehicle was a total loss.

- Cleveland, GA, USA

problem #122

Sep 142018

Sorento

  • 160,000 miles
The front drivers side door will not open from the outside, and then the passenger side door is trying to do the same at times. I babysit and this could be a safety hazard for people with small children. Also what if something major was wrong and I needed to immediately get into my car, from what I have read this is a common problem a F will probably result in the door eventually not being able to open at all. There needs to be a recall for this issue.

- Tazewell, VA, USA

problem #121

Jan 022017

Sorento

  • 125,000 miles
Car makes loud roaring sound upon cold start. It is typically the loudest when it has been left sitting all night and at first start. It will not make the noise after that unless it sits for at least 8hrs.I took it to Kia and they explained it wouldn't damage my car and it's mostly just a loud noise and annoyance. They also explained they had seen this before and one of the mechanics even said he drove his Kia around for years and it made the same noise. It is loud.

- Vista, CA, USA

problem #120

Aug 262018

Sorento

  • 125,568 miles
All of a sudden all my interior dash lights and headlights started blinking while the car was running. I shut the car off and it continued, turned the car back on and it was still going. Then the flickering randomly stopped. The car was stationary in my driveway.

- Lewiston, ME, USA

problem #119

Aug 152018

Sorento

  • 110,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that the rear driver's side door failed to lock manually or with the key fob. Also, there was an abnormal clicking noise when starting the vehicle. There were no warning indicators illuminated. The local dealer and the manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 110,000.

- Elk Grove, CA, USA

problem #118

Jun 272018

Sorento

  • 105,000 miles
After driving about 6 miles to a local store nearby and back home as I pulled my car into my parking spot black smoke started coming from the hood so I turned the car off waited until the smoke stopped and looked under the hood to see if I could tell what was smoking. Everything appeared fine and I made sure to check all of my fluid levels and oil which were all full. Later that day maybe 4 hours later I drove about 15 miles to my sisters house and again as I was parking my car the black smoke started again from under the hood. I proceeded to turn the car off and look under the hood again after the smoke cleared. Less than 5 minutes later the was a loud popping noise from under the hood and by the time I ran outside to see the entire front part of my car was engulfed in flames however the windows were up so the flames were contained inside the car and under the hood. The fire department came minutes later and put the fire out and I had to have the car towed due to the front tires melting from the fire. I had it towed back to the dealership where I'd purchased it only 5 months before and let them and financing company know. No one could explain why my car spontaneously combusted like a bomb while parked and turned off. I'm reporting this incident because I do not believe it was a freak accident I believe these vehicles should definitely be investigated before someone loses their life.

- Fort Worth, TX, USA

problem #117

Dec 122017

Sorento

  • miles
Truck doors unlock while driving, alarm goes off randomly while driving or parked, all the fuses blew, starter has been changed 3 times, due to faulty wiring beneath the motor. Battery has been changed due to wiring.

- Lansing, MI, USA

problem #116

Jul 092018

Sorento

  • 178,000 miles
Takata recall - my 2011 Kia sorrento air bag has stopped working and stays on red. I now have no air bags. Also the whole front panel keeps flashing on then off at night while driving on the highway. This is a safety hazard. I've search for a recall on my vehicle and none is showing up.

- Beavercreek, OH, USA

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