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really awful
Crashes / Fires:
13 / 0
Injuries / Deaths:
20 / 0
Average Mileage:
64,826 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento seat belts / air bags problems

seat belts / air bags problem

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2011 Kia Sorento Owner Comments (Page 3 of 3)

« Read the previous 20 complaints

problem #8

Nov 212011

Sorento 4-cyl

  • 48,000 miles


Frontal collision at 55 mph, front air bags deployed, but instantaneous side impact from other vehicle resulted in significant impact to the passenger side, broken seat, right side injuries (ribs, back, punctured lung), and the side air bags did not open (failed to deploy) with this side impact. Vehicle was traveling North at 55 mph, and was struck by a westbound truck traveling 35 mpg...updated 10/08/14 updated 3/24/2015

- Lyman, WY, USA

problem #7

Feb 262014

Sorento 4-cyl

  • Automatic transmission
  • 67,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that while driving approximately 45 mph, the air bag warning indicator remained illuminated. The vehicle was taken to an authorized dealer however, the vehicle was diagnosed but, not repaired. The manufacturer was not notified of the problem. The approximate failure mileage was 67,000...updated 12/29/14 the consumer stated the dealer advised the manufacturer would not assist with repairs due to the vehicle's mileage. The consumer believes the mileage should not be a factor with this particular failure. Updated 9/28/2015

- Dorado, PR, USA

problem #6

Feb 022014


  • 49,447 miles
The contact owns a 2011 Kia Sorento. The contact stated that while driving 75 mph, the driver and passenger's side front, curtain and seat cushing air bag deployed inadvertently, causing the contact to become startled and crashed into a median. The manufacturer investigated the air bag failure and concluded that the contact had shifted into two-wheel drive and caused the air bags to deploy. The contact sustained a neck injury and the passenger suffered a chipped tooth as a result of the erroneous air bag deployment. The dealer performed a diagnostic and reviewed the event data recorder, which indicated a low battery but did not specifically indicate an air bag failure. The failure and current mileage was 49,447.

- Lincolnton, GA, USA

problem #5

Dec 052013

Sorento 4-cyl

  • 27,900 miles


Driver on side-street tried to cut across main road directly in front of me causing me to swerve to avoid her. My Kia Sorento then hit a brick wall and a 2,000+ pound cast iron entrance gate. None of my airbags deployed! that is why I bought the car, for safety for my new family. By the looks of the damage and where the impact was, the officers and I were all surprised that airbags did not deploy. Had I had a passenger or was not wearing my seatbelt, there could have been some serious injury as a result of the impact. Pictures can be furnished to document the impact and damage to the 2011 Kia Sorento LX AWD.

- Auburn, MA, USA

problem #4

Dec 182012


  • 8,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that while driving 30 mph downhill in icy weather, the vehicle began to slide uncontrollably until crashing into a tree. The vehicle was destroyed. The air bags did not deploy nor did the headrest prevent whiplash, as designed. The contact suffered whiplash and required physical therapy. The dealer was notified of the incident and statedt that the safety features in the vehicle would only operate if the vehicle was involved in a severe crash. The failure and current mileage was 8,000.

- Bend, OR, USA

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problem #3

Jun 152012


  • 45,000 miles
The contact owns a 2011 Kia Sorento. The contact stated that while parked the air bag warning light illuminated on the instrument panel. The vehicle was taken to the dealer for diagnostic testing. The technician stated the osc mat sensor in the front passenger seat was damaged by water and needed to be replace. The vehicle was not repaired. The approximate failure mileage was 45,000.

- Mt Carmel, IL, USA

problem #2

Aug 302011


  • miles
I was in a three car accident in which I rear ended a stopped vehicle at 40mph. Upon looking at Kia's own website and the owner's manual for the 2011 Kia Sorento, I can see that the impact took place on the airbag sensor on the drivers side of the vehicle. The airbags failed to deploy & the front drivers side seat belt & front passenger side seat belt failed to 'lock'. this resulted in my 92 year old grandmother hitting the dash with her face, and I as the driver, hit my head on the steering wheel sustaining a concussion & whiplash. I am still suffering severe pain that I have to be medicated for with narcotics, and short term memory loss. My grandmother, luckily only sustained facial bruising.

- Gardner, KS, USA

problem #1

Jan 032011


  • miles
Airbag off indicator is on when front passenger (160 lb) is seated on a cushion. Airbag off indicator is off when front passenger (160 lb) is seated without a cushion.

- Raleigh, NC, USA

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