Huge win for car owners! All TSBs to be made public. The Center for Auto Safety just made the NHTSA (US Government) make public the full text of all TSBs from now on. They are the same organization that has petitioned the NHTSA & filed lawsuits to protect car owners over exploding gas tanks & other major safety issues. Whenever you drive in your car, you are safer thanks in part to a lot of work over the years by this small but very effective consumer advocacy group.

Please take a moment & say thank you by donating $5 or whatever you can to the Center for Auto Safety.

CarComplaints.com Notes: Kia really changed the design of the Sorento in the 2011 model year. Instead of a truck-like body-on-frame more capable of offroad adventures, the newest Sorento is a unibody construction and is much more crossover than sport utility. The changes brought a whole slew of problems, including a frustrating problem where the door that won’t open. Is it too late to go back?

4.2

definitely annoying
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
27,793 miles

About These NHTSA Complaints:

This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.

So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.

2011 Kia Sorento steering problems

steering problem

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2011 Kia Sorento Owner Comments (Page 2 of 2)

« Read the previous 20 complaints

problem #8

Nov 192010

Sorento 6-cyl

  • Automatic transmission
  • 450 miles

A D V E R T I S E M E N T S

The contact owns a 2011 Kia Sorento sx. While driving 25 mph, the vehicle pulled to the right. The vehicle was taken to an authorized dealer where it was being service (service details unknown). The contact called the manufacturer who stated that they were aware of the problem and took a complaint. The failure mileage was 450. Updated 02/10/11 updated 11/30/2011

- Coral Springs, FL, USA

problem #7

Oct 102010

Sorento

  • 10,400 miles
Purchase used 2011 Kia Sorento with less than 12,000 miles from dealership. Car was making loud noises 2 days after purchase in the front of the vehicle. Took it in it was the power steering pump which needed to be replaced. After it's replacement less than a week later the problem started up again. Dealership said it wasn't bleed properly and had air in the system. After they bleed the pump the noise starts up next day. Now they have two replace the pump again. However they don't have the part in stock. After driving around for a week waiting for the part to arrive the car has been pulling when I drive and the wheel seems stuck when I try to turn. I feel it's extremely unsafe and feel they should have kept the car until the part arrived.

- Houston, TX, USA

problem #6

Aug 212010

Sorento 6-cyl

  • 68 miles
Bought a 2011 Sorento LX V6. Wife drove it home that night. I did not drive till two day's later with only 105 miles on it, and immediately felt the call pulling right at all times, even the steering wheels is off center. Also like other owners; the car has the constant noisy front/right wheel, and the transmission thud/jerk about every 5 starts. I called the dealership and asked to speak to the sales mgr. And explained the situation, he told me he had heard of no such issues about any cars at any time. He told me to come in and talk to the sales person who sold me the car. He made no attempt to reassure me and clearly lied. I will be taking the car in a the end of the week and see where this hopefully short road will take us. Also for any other person who comes upon these complaints, please do you homework on your states lemon laws. They are designed to protect you and the seller, so be sure you do your part, it can be easy to screw yourself over.

- Houston, TX, USA

problem #5

Aug 152010

Sorento

  • 20,000 miles

A D V E R T I S E M E N T S

I bought a brand new Kia Sorento 2011 in February this year. I have 20 000 miles on it and 2 days ago while I tried to drive off from intersection I heard a noise like something broke coming from driver's front side of the vehicle and right after that starts to make a sound like is keep braking metal. The vehicle went completely undrivable. I called road help assistance and they tow the car to the dealership. Next day they called me back and on my question what is going on they told me that " cv shaft is broken" and they will need to replace that part and that will take more than a week, but they did not showed me the broken part. So I'm not sure if the broken part is available, but should be still in the service center on the Kia dealership.

- Savannah, GA, USA

problem #4

Jun 262010

Sorento 4-cyl

  • 200 miles
Bought a 2011 Kia Sorento 4cyl standard package. Noticed at around 200 miles the front right tire was making some clunking noises and felt very wobbly. The car also pulls to the right on the highway. Called the local Kia dealership and they looked at it and said it was a suspension problem and they had another car with the same problem so they knew what it was. It's been 3 weeks, Kia said they would call but they never did so I have called the dealer over 4 times to hear the words "we don't have your part" they told me one other time that one of the guys tried to order too many parts and they got rejected! lies! the RPM's also reeve up for no apparent reason. They make the car sound like the motor is going to blow up and last, the car pulls to the right while driving on the highway. Very unsafe!I don't feel safe driving this car and it feels like I am driving a pile of junk. I am waiting to break down on the freeway!

- Sioux City, IA, USA

problem #3

Jul 052010

Sorento 6-cyl

  • miles
2011 Kia Sorento V6 has spring coil issues. Our brand new Sorento kept pulling to the right. Making it difficult to drive. No injuries as of yet. The coils are on back order due to so many complaints. Not a word from Kia motors.

- Athens, GA, USA

problem #2

Apr 012010

Sorento

  • 85 miles
Have had 4 alignments and one steering wheel straightening in 3 months on a brand new 2011 Kia Sorento, 4 cyl, to correct the SUV drifting to the right. Please refer to case #10334297. Today I drove a new Sorento as a test-drive at the dealer to compare my car to one just off the assembly line. This form is to update NHTSA that the new vehicle has the same drifting problem as the one I purchased in late March 2010. All specs from each alignment has been forwarded to Kia corporation (matt is the client service contact. My complaint number with Kia is #[xxx]). all alignments all different as to "before adjustment and after adjustment" even though less than 3 months has gone by for all the adjustments made. This appears to be a design flaw and at this time does not appear to be "fixable". felt this problem should be reported. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Canton, OH, USA

problem #1

Apr 272010

Sorento

  • 854 miles
2011 Kia Sorento [xxx], having issues with vehicle pulling off to the right while driving at various speeds on various roads/highways. Said vehicle was brought back to dealership service department to look at alignment. Service department's work resulted in vehicle alignment worse than before. Returned vehicle back to dealer service department, had several (dealership service advisor, dealership service manager, Kia district service manager) all look at and drove vehicle and noticed issue. Dealership service manager stated that he drove several other 2011 Sorento's and noticed a couple of 4 cylinder versions with same issue, and one without the issue. Dealership service manager contacted sister dealership and was informed that they also had a similiar issue with one of their 2011 Sorento's. dealership service department and district manager states vehicle has been put back to factory specs, however, upon customer driving vehicle again along with the dealeship service manager, the said vehicle still pulls to the right significantly. Case number ([xxx]) has been established by Kia consumer headquarters. Field tech rep has been contacted to look into vehicle issue. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Virginia Beach, VA, USA

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